TechValidate Research on Citrix Services

1052 TechFacts – Page 5 of 36


Citrix Support Customer Testimonial

I appreciate when I work with a Citrix ADC engineer to assist with a complicated issue, and that engineer is dedicated to working through the issue with me to find a resolution.

IT Architect, Large Enterprise Aerospace & Defense Company

Citrix Support Customer Satisfaction Rating

An Engineer at a Global 500 computer services company would be very likely to recommend Citrix Support for this reason:

We got very good support from the Citrix account team. They work closely with us and respond to our Citrix ADC issues/questions with good info and attention. They’re easy to reach and easy to do business with.

Citrix Support Customer Testimonial

The Citrix account team is good at helping us solve issues we encountered on our Citrix ADC.

Engineer, Global 500 Computer Services Company

Citrix Services Customer Statistic

72% of Citrix Education students realized an increase in job productivity after taking a Citrix Education course.

72%

Citrix Services Customer Statistic

58% of surveyed customers experienced implementation of additional Citrix features and functionality after attending Citrix Education courses.

58%

Citrix Services Customer Statistic

58% of surveyed customers experienced implementation of additional Citrix features and functionality after attending Citrix Education courses.

58%

Citrix Services Customer Testimonial

Our CSS Select subscription has been beneficial in helping our team solve complicated design issues.

System Administrator, Fortune 500 Computer Services Company

Citrix Services Customer Testimonial

We have multiple platforms utilizing common source by having CSS Select we need minimal training across business segments.

Engineering Director, Large Enterprise Energy & Utilities Company

Citrix Services Customer Testimonial

We benefit from CSS Select by having support at our fingertips.

Ralph Marcellus, Senior Manager, ePlus, Inc.

Citrix Services Customer Testimonial

One of the best benefits of having CSS Select is access to support for fast responses and answers to all of my questions.

John Dunbar, Engineer, Florida Orthopaedic Institute

Citrix Services Customer Testimonial

Our subscription to CSS keeps us up to date on the latest Citrix technologies like Citrix’s move to the Cloud initiative.

Sales Operations Manager, Small Business Computer Services Company

Citrix Services Customer Testimonial

With CSS Select, we benefit greatly by being able to address any performance issues.

Marc Mermelstein, IT Director, Apex Global Solutions

Citrix Services Customer Testimonial

Having a stable environment and access to quick help have been our greatest wins with CSS Select.

Wasim Pathan, IT Specialist, Cognizant Technologies.

Citrix Services Customer Testimonial

How has your organization benefited from its CSS Select subscription?

Quick response time.

IT Manager, Large Enterprise Financial Services Company

Citrix Services Customer Testimonial

It’s critical to get support when our system is down, and CSS Select gives us that access.

Michael Kingston, IT Administrator, West Virginia University Hospital

Citrix Services Customer Testimonial

We have a huge benefit with CSS Select by having access and using the tools and engineering services for many issues. This shortens the time of analysis and fix determination, keeping productivity costs down. Most work is done without interruption of users.

Engineer, Medium Enterprise Computer Services Company

Citrix Services Customer Testimonial

With our CSS Select subscription, we know we’re getting good technical support experts and valuable support for our issues.

Natan Robles, IT Specialist, T-Systems México

Citrix Services Customer Testimonial

Having support available 24-7 puts us at ease. I know I can call on the weekend and still get reliable support options. I feel comfortable scheduling major work on the weekends (downtime for our users) and knowing if something goes wrong, CSS Select is there to help me through it.

IT Systems Analyst, Medium Enterprise Financial Services Company

Citrix Services Customer Testimonial

It’s so important to have the ease of managing the environment with our CSS Select subscription.

Mohammed Sadiq Sharieff, IT Administrator, CGI Group Inc.

Citrix Services Customer Testimonial

Top benefits of having our CSS Select subscription is we can solve problems quickly and maintain the current product versions, which improves productivity.

IT Specialist, Large Enterprise Industrial Manufacturing Company

Citrix Services Customer Testimonial

By having CSS Select, we were able to access resources to help with WEM and get the feedback necessary. Not only did this help to cut down on research and ‘messing around’ time with the product, but also allowed for a faster deployment for user acceptance testing than anticipated.

Engineer, Fortune 500 Retail Company

Citrix Services Customer Testimonial

With CSS Select, we get quick access to technical support on a mission-critical system. Plus, we get our issues fixed quickly with little or no downtime.

System Administrator, Medium Enterprise Insurance Company

Citrix Services Customer Testimonial

With the help of CSS Select, we had very fast and accurate information when troubleshooting issues with Signature pads in our environment. This allowed us to implement a faster turn around with our electronic medical records and truly go paperless, saving us tremendously.

IT Director, Medium Enterprise Non Profit Company

Citrix Services Customer Testimonial

Without CSS Select, we would not have migrated to the Cloud so quickly.

IT Director, Medium Enterprise Real Estate Company

Citrix Services Customer Testimonial

The CSS Select support team was extremely helpful in getting us back up and running again.

IT Specialist, Medium Enterprise Health Care Company

Citrix Services Customer Testimonial

We don’t have all the XenApp expertise in-house, so we rely on CSS Select to assist us with major changes and issues that come up when we upgrade etc. Having CSS Select is quite helpful.

Sayed Shah, Network Administrator, osler.com

Citrix Services Customer Testimonial

We get faster resolution of incidents by having our CSS Select subscription.

Engineer, Fortune 500 Agriculture Company

Citrix Services Customer Testimonial

Without CSS Select, we wouldn’t be able to maintain our remote sites which are critical.

IT Manager, Non Profit

Citrix Services Customer Testimonial

CSS Select gives us access to great tools like Smart Check, and the insurance of calling Citrix for support.

Tanny Ahmad, Systems Engineer, Esse Health

Citrix Services Customer Testimonial

It gives me peace of mind knowing that we have access to the CSS Select Citrix Engineers to help resolve any issue.

IT Director, Medium Enterprise Construction Company




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