TechValidate Research on Citrix Services

1104 TechFacts – Page 5 of 37


Citrix Services Customer Testimonial

Testimonial: Timely Chat Sessions

CSS Select has always been very timely. Even during a Chat session, people know what they are doing, which I consider quite unusual.

Perry Middlemist, IT Administrator, City Of Duluth

Citrix Services Customer Review

Customer Review: Best purchase you can make

5/5 Stars

Please describe how your organization has benefited from your CSS Select subscription?

We could quickly get answers to questions we had on the software with our CSS Select subscription.

What would you tell to someone new to their CSS Select subscription?

CSS Select subscriptions are the best purchase you can make to ensure that your employees love their mobile workspace.

Citrix Services Customer Testimonial

Testimonial: More Uptime

Our CSS Select subscription has assisted in keeping our environment online, promoting more uptime.

Richard Faulkner, IT Architect, Sagenet

Citrix Services Customer Testimonial

Testimonial: Resolve Issues in Less Time

Working for Dimension Data Mangaed Services team, we manage several client Citrix environments, our CSS Select subscription has helped us to resolve priority 1 issues in less time than in the past ( few years back).

Joe Perez Rolando, IT Professional, Dimension Data

Citrix Services Customer Review

Customer Review: Better Service & Timely

4/5 Stars

Please describe how your organization has benefited from your CSS Select subscription?

With CSS Select subscription, we’ve been able to have highly improved service to a range of Clients helping us to provide a better service in a timely manner.

What would you tell to someone new to their CSS Select subscription?

Get into your CSS Select subscription benefits as soon as you can.

Citrix Services Customer Testimonial

Testimonial: Quick Response

With our CSS Select subscription, we get a quick response time when logging an incident.

Azri Sassman, Enterprise Architect, VIVO ENERGY INVESTMENTS BV

Citrix Services Customer Review

Customer Review: We can relax with support

3.5/5 Stars

Please describe how your organization has benefited from your CSS Select subscription?

We have benefited with our CSS Select subscription with support availability, which is really what we most needed.

What would you tell to someone new to their CSS Select subscription?

By having our CSS Select subscription, we can relax and have our time because support is all around.

Citrix Services Customer Testimonial

Testimonial: No Worries with Support

By having our CSS Select subscription, we worry less about service availability since support is available 24/7.

Erlangga Suherman, IT Project Manager, Mitsui Sumitomo Insurance Group

Citrix Services Customer Review

Customer Review: 24/7 Support, Easy Maintenance and Value

5/5 Stars

What would you tell to someone new to their CSS Select subscription?

You get value for money, 24/7 support and easy maintenance for your environment with your CSS Select subscription.

Citrix Services Customer Testimonial

Testimonial: Helps us centralize

We are an international company with sites in 22 countries. With our CSS Select subscription, we can centralize our IT infrastructure to one central location. So we don’t need an IT department on every site.

Zeno Maes, System Administrator, H.ESSERS Systems Company

Citrix Services Customer Testimonial

Testimonial: Enhance Productivity

Having CSS Select helps us stay current with application versions within our Citrix Infrastructure to enhance productivity.

Matt Pettigrove, IT Manager, Wurth Australia

Citrix Services Customer Review

Testimonial: The Support and Value

4/5 Stars

Please describe how your organization has benefited from your CSS Select subscription?

CSS Select gives us access to support 24×7!

What would you tell to someone new to their CSS Select subscription?

With CSS Select, it’s all about value, you’ll leverage that value if you’re using it.

Citrix Services Customer Testimonial

Testimonial: Address Issues Early

A benefit our CSS Select subscription provides is access to the most recent CUs when they are released to address potential issues before they are encountered.

Todd Pope, IT Architect, CGI Group Inc.

Citrix Services Customer Review

Testimonial: True ROI

4/5 Stars

What would you tell to someone new to their CSS Select subscription?

To truly realize the Citrix ROI proposition, a customer really needs to compliment the environment with CSS, especially if Citrix technologies are being used to service business critical applications.

Citrix Services Customer Testimonial

Testimonial: Remediate and Resolve

Our CSS Select subscription has helped us to remediate and resolve issues in operation.

Pak Yus, IT Architect, Chevron Corporation

Citrix Services Customer Testimonial

Testimonial: Quick and Efficient

We needed a script that would give us information about our environment. If it hadn’t been for our CSS Select subscription, it would have required much more effort to accomplish. But with CSS Select professionals, we were able to get the report we needed very quickly and efficiently.

Ersin Durna, IT Administrator, yapikredi Bank

Citrix Services Customer Testimonial

Testimonial: Peace of Mind

CSS Select gives us support from the vendor and this give us the additional peace of mind.

Nakamura Diego, Chief Technology Officer (CTO), efectivosi

Citrix Services Customer Testimonial

Testimonial: Helping us migrate

By having CSS Select, we benefited from the entire migration process of our infrastructure to the latest version.

Gabriel Diaz, IT Administrator, International Business Machines Corporation

Citrix Services Customer Testimonial

Testimonial: Reduce Costs & Deploying New Features

CSS Select helped reduced costs and deploy new features.

Jean-Philippe BOURGEOIS, CIO, SEOLIS

Citrix Services Customer Review

Customer Review: It’s Essential for Business Critical Environment

4/5 Stars

Please describe how your organization has benefited from your CSS Select subscription?

CSS Select has been a benefit when we migrated from an older version and having the assistance when we suffered downtime.

What would you tell to someone new to their CSS Select subscription?

CSS Select is essential if you have a business-critical environment.

Citrix Services Customer Review

Customer Review: Successful Installations

3.5/5 Stars

Please describe how your organization has benefited from your CSS Select subscription?

[One of the main benefits is we’re using] Citrix Select product features, tools, and resources to support and maintain and monitor our environment.

What would you tell to someone new to their CSS Select subscription?

The CSS Select subscription gives you access to the Knowledge Base, which can guide a customer through successful installations. In addition to the available tools used to monitor the health of your Citrix environment.

Citrix Services Customer Testimonial

Testimonial: Guidance and Assistance

CSS Select has helped us by having access to software updates and upgrades as soon as they become available, and by providing guidance and assistance during product installation, upgrades, and configurations.

Rawan Allawi, Computer Engineer, Telecommunications Regulatory Commission

Citrix Services Customer Review

Customer Review: Increasing Performance

4/5 Stars

Please describe how your organization has benefited from your CSS Select subscription?

With CSS Select, we were able to upgrade our Citrix environment to the latest version, which gave us a significant performance increase.

What would you tell to someone new to their CSS Select subscription?

Having CSS Select gives us an opportunity for an opinion when facing a problem, and the continuing upgrade of the product, which saves the cost of purchasing the latest version.

Citrix Services Customer Testimonial

Testimonial: Access to updates and online support

CSS Select gives us access to all available updates, and getting access to documents and analysis. Plus, the ability to open a ticket and online support.

Hussein Al-Lami, Engineer, Kuwait University College of Business Admin

Citrix Services Customer Review

Testimonial: Getting to the right support people

4/5 Stars

Please describe how your organization has benefited from your CSS Priority subscription.

…When we open a call, it’s usually after we’ve exhausted every other avenue to resolve the problem. With CSS Priority, skipping the line and getting to support people that can actually move the issue along has been the greatest benefit to me. When we say an issue needs to be escalated, it happens in a timely manner.

What would you tell to someone considering an upgrade to Priority?

If you can afford CSS Priority, do it!

Citrix Services Customer Testimonial

Testimonial: Best Reactivity

The main point is with CSS Priority when we need to integrate a new solution, we have the best reactivity when we have an issue.

Senior IT Architect, Medium Enterprise Financial Services Company

Citrix Services Customer Testimonial

Testimonials: Helping us through an upgrade

CSS Priority helped us get a tough upgrade of Endpoint Management completed.

IT Administrator, Medium Enterprise Government Company

Citrix Services Customer Testimonial

Testimonial: Having a TAM to consult on issues

During daily business, we regularly contact our CSS Priority TAM for further consultation with certain issues.

Engineer, State & Local Government

Citrix Services Customer Review

Customer Review: Experts who understand your priorities

4/5 Stars

Please describe how your organization has benefited from your CSS Priority subscription.

The main benefits of CSS Priority are the direct route into Citrix support experts who already understand the customers Citrix environment and “priorities”!

What would you tell to someone considering an upgrade to Priority?

CSS Priority is an insurance policy and conscience you can always rely on it in a crisis, and the environment reports will keep you honest and your environment up to date.

Citrix Services Customer Testimonial

Testimonial: Awesome and Customer Oriented

[Our CSS Priority TAM] found a way for us to bring back a dead NetScaler with licenses that were not available anymore while we installed our newly acquired licenses.

To be frank, that sealed the relationship with Citrix vs. F5.

You guys are awesome and customer-oriented.

Simon-Emile Pelletier, IT Professional, Societe Generale




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