TechValidate Research on Citrix Customer Success

1328 TechFacts – Page 40 of 45


Citrix Support Customer Testimonial

Citrix Support has superior response time and expertise.

Network Administrator, Medium Enterprise Computer Services Company

Citrix Support Customer Testimonial

With Citrix Support, the time to resolution has had significant benefits as we are in a roll out phase with our project.

IT Specialist, State & Local Government

Citrix Support Customer Testimonial

We had a great and fast response from our Technical Relationship Manager (TRM). It’s almost instant when we raise a case or make technical queries so we don’t need to waste time doing research on issue resolution.

IT Specialist, Large Enterprise Health Care Company

Citrix Support Customer Testimonial

Citrix Support specifically, or Technical Relationship Manager (TRM) resources more broadly, help us resolve issues where we have no other effective forms of recourse. I give top marks to our TRM resource!

Senior IT Manager, Fortune 500 Computer Hardware Company

Citrix Worldwide Education Student Testimonial

Citrix Education offers the most dynamic learning platform I have seen so far.

Alexandru Frunza, IT Specialist, International Business Machines Corporation

Citrix Support Customer Statistic

95% of surveyed customers rated Citrix Technical Relationship Management (TRM) Services as better or more supportive compared to similar offerings from IT Providers.

Citrix Education Student Testimonial

I was very impressed with the instructors willingness to listen to students that were having real world questions and assist with build/design discussions.

IT Architect, Large Enterprise Aerospace & Defense Company

Partners Services Customer Statistic

61% of surveyed IT organizations used architecture/design services from their Citrix Partner.

Citrix Education Student Testimonial

Citrix Education gave me a greater understanding of XenDesktop 7.5, giving me the ability to build a more robust environment, which takes advantage of more features.

IT Architect, Large Enterprise Insurance Company

Citrix Worldwide Education Student Statistic

The top three benefits to Citrix Education students’ environments after taking a course were:

  • Stronger architecture of their environment
  • Reduced implementation time
  • Increased uptime of their environment

Citrix Worldwide Education Student Statistic

The top three reasons surveyed Citrix Education students took a course were:

  • A need to increase my knowledge of Citrix technology to become more effective in my role
  • Preparation for a certification exam
  • A way to further my career

Citrix Worldwide Education Student Testimonial

We had very little in-house experience with NetScaler, and we honestly didn’t know where to begin. Citrix customized a week long session for us that was highly detailed in exactly the areas we needed to focus.

System Administrator, Fortune 500 Chemicals Company

Citrix Worldwide Education Student Testimonial

Working with Citrix Education and getting certified validates your current knowledge of the technology and helps businesses, prospective clients, and prospective employers know that they are working with someone who has a certain level of knowledge of a Citrix technology. Having this in your pocket only helps your professional development.

Engineer, Small Business Professional Services Company

Partner Services Customer Statistic

83% of surveyed IT organizations’ Citrix Partner provided consultation or services for XenApp.

Citrix Worldwide Education Student Testimonial

The extra knowledge we gained from Citrix Education increases our effectiveness as partners.

Simon Robson, Technical Architect, ATOS Worldline SA

Partner Services Customer Statistic

80% of surveyed IT organizations reduced project duration 10-25% or more by using a Citrix Partner compared to previous project planning.

Partners Services Customer Testimonial

The partner was able to help simplify complex issues to a manageable level.

Engineer, Global 500 Banking Company

Citrix Partners Customer Testimonial

Made Citrix implementation much easier and reliable.

IT Professional, Educational Institution

Partners Services Customer Testimonial

Projects with Citrix Products can be implemented faster.

IT Project Manager, Non Profit

Partners Services Customer Testimonial

They have experience implementing newer technology together that we don’t have.

Engineer, Global 500 Professional Services Company

Partners Services Customer Testimonial

We were able to get past the little hang ups that occur on new projects much quicker because the partner has already seen most of them and could give advice.

IT Manager, Large Enterprise Insurance Company

Partners Services Customer Testimonial

Our partner was able to give us the resources to get our solution deployed in a short timeline.

IT Vice President, Global 500 Financial Services Company

Partners Services Customer Testimonial

The partner provided the technical experience necessary to deliver the solution.

IT Architect, Medium Enterprise Consumer Products Company

Citrix Services Partners Customer Testimonial

It enabled us to put in place a new XenApp environment in a timely fashion with little impact to the day to day running of the business.
It reduced risk and enabled us to maximize on the end user experience from a wealth of experience.

Nathan Hibbs, Storage Administrator, Standard Bank Group Limited

Partners Services Customer Testimonial

Assistance with implementation of advanced technologies and assurance that best practices were being followed.

Engineer, Large Enterprise Health Care Company

Partners Services Customer Testimonial

Helps ensure that we can move forward on a Citrix project or initiative when we get stuck with in-house staff resource and expertise.

IT Manager, Non Profit

Partners Services Customer Testimonial

Using a Citrix partner enabled us to overcome resource constraints and deploy the solution in a timely manner.

Engineer, Medium Enterprise Financial Services Company

Citrix Partners Customer Testimonial

Citrix Partners have the experience and knowledge that in-house folks do not.

IT Professional, State & Local Government

Partners Services Customer Testimonial

Great expertise and we got the job done.

IT Architect, Large Enterprise Media & Entertainment Company

Citrix Partners Customer Testimonial

Improve the overall environment health compared to our planning methodology.

Network Administrator, Medium Enterprise Transportation Services Company




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