TechValidate Research on Citrix Services

1052 TechFacts – Page 4 of 36


Citrix Services Customer Review

Customer Review: Increasing Performance

4/5 Stars

Please describe how your organization has benefited from your CSS Select subscription?

[With CSS Select,] we were able to upgrade our Citrix environment to the latest version, which gave us a significant performance increase.

What would you tell to someone new to their CSS Select subscription?

Having CSS Select gives us an opportunity for an opinion when facing a problem, and the continuing upgrade of the product, which saves the cost of purchasing the latest version.

Citrix Services Customer Testimonial

Testimonial: Access to updates and online support

[CSS Select] gives us access to all available updates, and getting access to documents and analysis. Plus, the ability to open a ticket and online support.

Hussein Al-Lami, Engineer, Kuwait University College of Business Admin

Citrix Services Customer Review

Testimonial: Getting to the right support people

4/5 Stars

Please describe how your organization has benefited from your CSS Priority subscription.

…When we open a call, it’s usually after we’ve exhausted every other avenue to resolve the problem. [With CSS Priority], skipping the line and getting to support people that can actually move the issue long has been the greatest benefit to me. When we say an issue needs to be escalated, it happens in a timely manner.

What would you tell to someone considering an upgrade to Priority?

If you can afford [CSS Priority], do it!

Citrix Services Customer Testimonial

Testimonial: Best Reactivity

The main point is [with CSS Priority] when we need to integrate a new solution, we have the best reactivity when we have an issue.

Senior IT Architect, Medium Enterprise Financial Services Company

Citrix Services Customer Testimonial

Testimonials: Helping us through an upgrade

CSS Priority helped us get a tough upgrade of Endpoint Management completed.

IT Administrator, Medium Enterprise Government Company

Citrix Services Customer Testimonial

Testimonial: Having a TAM to consult on issues

During daily business, we regularly contact our [CSS Priority TAM] for further consultation with certain issues.

Engineer, State & Local Government

Citrix Services Customer Review

Customer Review: Experts who understand your priorities

4/5 Stars

Please describe how your organization has benefited from your CSS Priority subscription.

The main benefits of [CSS] Priority are the direct route into Citrix support experts who already understand the customers Citrix environment and “priorities”!

What would you tell to someone considering an upgrade to Priority?

[CSS] Priority is an insurance policy and conscience you can always rely on it in a crisis, and the environment reports will keep you honest and your environment up to date.

Citrix Services Customer Testimonial

Testimonial: Awesome and Customer Oriented

[Our CSS Priority TAM] found a way for us to bring back a dead NetScaler with licenses that were not available anymore while we installed our newly acquired licenses.

To be frank, that sealed the relationship with Citrix vs. F5.

You guys are awesome and customer-oriented.

Simon-Emile Pelletier, IT Professional, Societe Generale

Citrix Services Customer Review

Customer Review: Citrix and TAM make it smoother

5/5 Stars

Please describe how your organization has benefited from your CSS Priority subscription.

We’re in the midst of upgrading from XA 6.5 to 7.15 and without the intellectual flexibility of Citrix and, [our CSS Priority] TAM, the process would be stressfull by orders of magnitude.

Citrix Services Customer Review

Customer Review: Priority takes it to the next level

5/5 Stars

Please describe how your organization has benefited from your CSS Priority subscription.

[CSS Priority gives us] better engagement, faster response times and access to additional resources.

What would you tell to someone considering an upgrade to Priority?

If you want to take your support to the next level, Priority is the way to go.

Citrix Services Customer Testimonial

Testimonial: Faster issue response

Faster response times to issues because our environment is already known to the [CSS Priority] Support Engineers.

Ryan Mahon, Engineer, Baptist Health

Citrix Services Customer Testimonial

Testimonial: Saving us time and effort

[With CSS Priority,] being able to speak to a person quickly saves us time and effort for fixing our issues.

Scott Lorenzen, System Administrator, Blue Cross and Blue Shield of Florida, Inc.

Citrix Services Customer Review

5/5 Stars

Please describe how your organization has benefited from your CSS Priority subscription.

[With CSS Priority,] we reduced downtime and augmented teams.

What would you tell to someone considering an upgrade to Priority?

[CSS Priority,] it’s a must-have if you are a significant stakeholder in Citrix products.

Citrix Services Customer Testimonial

Testimonial: More Resources & Priority Queue is Wonderful

[[With CSS Priority], we’ve augmented [our] internal team with Citrix resources. Also, the Priority Support queue is a wonderful thing.

Paul Grimsey, IT Analyst, Willis Towers Watson

Citrix Services Customer Statistic

86% of surveyed IT organizations realized value from their Citrix Training in 3-6 months or less.

86%

Citrix Services Customer Statistic

84% of surveyed IT organizations agree, “I am more comfortable resolving issues without the support of others since taking Citrix training.”

84%

Citrix Services Customer Review

5/5 Stars

Please describe the benefits that you realized from taking a Citrix training course or obtaining a certification.

After training, I have implemented a new Citrix environment in my current organisation and also migrated the old to new which increases my value and career growth. Thanks to team Citrix for such a awesome product!

What would you tell to someone considering taking a Citrix training course?

I will highly recommend Citrix training to all my colleagues.

Citrix Services Customer Review

5/5 Stars

Please describe the benefits that you realized from taking a Citrix training course or obtaining a certification.

For me the benefit was being able to see EVERYTHING I have in my arsenal with our licensing. Laying it all out like that allowed me to visualize the box I was working with a bit better.

What would you tell to someone considering taking a Citrix training course?

If you’re someone who has trouble with troubleshooting Citrix issues, understanding the “entire box” is essential to continuing this profession.

Citrix Services Customer Review

5/5 Stars

Please describe the benefits that you realized from taking a Citrix training course or obtaining a certification.

Enables you to gain a better all around understanding of the technology and exposure to some of the less widely used products.

Citrix Services Customer Review

5/5 Stars

Please describe the benefits that you realized from taking a Citrix training course or obtaining a certification.

I feel more comfortable solving daily VDI issues. I am also able to provide better support to our technicians at Head Quarters and I know rapidly when something has to be escalated or can be solved locally.

What would you tell to someone considering taking a Citrix training course?

Citrix training is a good investment for personal development and it prepares you to perform better on the job.

Citrix Services Customer Review

3.5/5 Stars

Please describe the benefits that you realized from taking a Citrix training course or obtaining a certification.

Through the Citrix training, I was able to acquire deep know how knowledge to optimize the products of our customers. In case of malfunctions, I can find the cause faster.

What would you tell to someone considering taking a Citrix training course?

Citrix training will improve your product know-how and how to use it best for your customers.

Citrix Services Customer Review

5/5 Stars

Please describe the benefits that you realized from taking a Citrix training course or obtaining a certification.

After taking a Citrix training course, I saw a decrease in reliance on technical support and a better understanding of the product.

What would you tell to someone considering taking a Citrix training course?

Citrix offers among the best training courses.

Citrix Services Customer Review

4/5 Stars

Please describe the benefits that you realized from taking a Citrix training course or obtaining a certification.

First I received a promotion, secondly, I am handling all issues by myself without needing support from anyone, and my manager began trusting my skills and capabilities.

What would you tell to someone considering taking a Citrix training course?

Definitely for deeper knowledge and making the concept clear. I recommend Citrix training to others.

Citrix Services Customer Statistic

64% of surveyed IT organizations noticed a an increase in usage of product features and functions by end-users after Citrix training.

Citrix Services Customer Fact

US Census Bureau agrees “With Citrix training, I was able to extract greater value from my Citrix products”

Citrix Services Customer Review

3/5 Stars

Please describe the benefits that you realized from taking a Citrix training course or obtaining a certification.

I gained a better understanding of how the different components work in the 7.x environment that we were moving towards.

Citrix Services Customer Review

5/5 Stars

Please describe the benefits that you realized from taking a Citrix training course or obtaining a certification.

Training answered questions I had about the products in the best way using live labs and having a knowledgeable instructor to answer questions.

What would you tell to someone considering taking a Citrix training course?

Plan questions you want to ask, take the course, then follow up with the certification exam.

Citrix Services Customer Review

5/5 Stars

Please describe the benefits that you realized from taking a Citrix training course or obtaining a certification.

The interactions with the instructor were great, and the study guides were on point. The classroom was lively and we shared tips on how to pass the exam, how to troubleshoot common problems in the Citrix deployments as well.

What would you tell to someone considering taking a Citrix training course?

Enjoy the sessions and learn as much as you can. Citrix is a great product that needs well-trained personnel in order to realize the great potential of the product.

Citrix Services Customer Review

5/5 Stars

Please describe the benefits that you realized from taking a Citrix training course or obtaining a certification.

I understand clearly how the product works, how to set it up and how to troubleshoot the product after finishing training

What would you tell to someone considering taking a Citrix training course?

If they are going to be supporting Citrix, I would recommend them to take this training because there is a lot to learn, and it would take days trying to figure it out on your own.

Citrix Support Customer Testimonial

Citrix was able to help install and resolve issues with our Citrix ADC installation in our upgraded environment.

Engineer, Federal Government




More Research on Citrix Services