TechValidate Research on Citrix Customer Success

1328 TechFacts – Page 39 of 45


[Citrix Support is] able to solve complex issues faster. [We] get better contact with vendor support compared to other companies.

IT Professional, Global 500 Computer Services Company

Citrix Support Customer Testimonial

Citrix Support representatives speak clearly, even if someone has an accent it is not a barrier. An experienced support professional is more quickly reached with Citrix as opposed to other vendors where we have to go through various tiers to reach someone.

System Administrator, Global 500 Telecommunications Equipment Company

Citrix Support Customer Testimonial

Citrix Support provides fast resolution to various issues and this translates to efficient and reliable performance.

System Administrator, Large Enterprise Professional Services Company

Citrix Support Customer Testimonial

With Citrix, we have been provided with quick technical support with remote engineers that can solve at least 95% of the issues that I call about with various customers from time to time.

Citrix is also a much more efficient way to support our customer base, gain knowledge, learn best practices, and find out about known issues with various versions when knowledge-base articles do not provide that information.

Engineer, Medium Enterprise Computer Services Company

[Citrix Support’s] quick resolution enabled our users to access their resources expeditiously. Minimum time spent with support freed up technical resources on our end to work on other tasks and projects.

Network Administrator, Membership Organization

Citrix Support Customer Testimonial

Citrix Support provides us with good working vendor relationships. Our TRMs have been able to understand our business issues and drivers in order to offer timely support and advice.

IT Specialist, Global 500 Banking Company

Citrix Support Customer Testimonial

Citrix support is capable of many great things. This includes, but is not limited to, high tier support, low wait times, exemplary professionalism and great people.

Engineer, Fortune 500 Consumer Products Company

Citrix Support Customer Testimonial

Citrix Support provides us with persistent communication for updates and quick resolution for known issues.

Engineer, Fortune 500 Pharmaceuticals Company

Citrix Support Customer Testimonial

Citrix provides us with fast responses and good support.

System Administrator, Medium Enterprise Health Care Company

Citrix Support Customer Testimonial

The support fills the gaps in our Citrix knowledge and are committed to working with us through any issue.

IT Specialist, Medium Enterprise Computer Software Company

Citrix Support Customer Testimonial

Citrix Support provides us with timely responses to current problems as well as on-the-spot troubleshooting expertise.

IT Systems Analyst, Fortune 500 Pharmaceuticals Company

Citrix Support Customer Testimonial

Citrix Support provides us with quick resolutions and an understanding of what caused the problem, which in turn teaches us how to prevent it.

IT Systems Analyst, S&P 500 Telecommunications Equipment Company

Citrix Support Customer Testimonial

Citrix support provides us with fast, honest answers to my questions.

IT Systems Analyst, Large Enterprise Health Care Company

Citrix Support provided a dedicated technical relationship with weekly online meetings and monthly site visits. The human/social contacts were beneficial in solving various issues. Citrix Support is very reliable and reachable.

Storage Administrator, Large Enterprise Financial Services Company

Citrix Support Customer Testimonial

I have been able to track down detailed technical information much more quickly with Citrix Support than with internet searches, forum browsing, and colleague quizzing. The speed with which I get detailed information is outstanding.

IT Professional, Fortune 500 Insurance Company

Citrix Support Customer Testimonial

Citrix Support provides direct technical support for occasional issues and our TRM helps to drive resolution for larger more strategic issues.

IT Manager, Educational Institution

Citrix Support Customer Testimonial

Excellent support in resolving complex technical issues, giving us more time to focus on other tasks.

IT Systems Analyst, Large Enterprise Electronics Company

Citrix Support Customer Testimonial

Having a TRM allows us to keep up with all new tech that may be relevant to our business, and quickly resolve support and design issues to keep everything running smooth with little downtime.

Engineer, Large Enterprise Health Care Company

Citrix Support Customer Testimonial

Citrix Support is our safety net.

IT Manager, Large Enterprise Computer Services Company

Citrix Support Customer Testimonial

Fast support when needed and a simple path to a solution.

IT Professional, Large Enterprise Transportation Services Company

Citrix Support Customer Testimonial

Information is proactively pushed to us. Critical issues are immediately addressed.

IT Project Manager, Large Enterprise Health Care Company

Citrix Support Customer Testimonial

I’ve given up on trying to know everything myself. Citrix Support has people I can ‘abuse’ for that detailed technical knowledge I’m lacking.

Senior IT Architect, Small Business Transportation Services Company

Citrix Support Customer Testimonial

Citrix Support has been generally quick to respond and provide solutions for the issues we encounter.

System Administrator, Medium Enterprise Banking Company

Citrix Support Customer Testimonial

The TRM is very approachable and knowledgeable. He is very open about issues and is upfront when an answer is unknown. You know that when an issue is raised, he will work tenaciously behind the scenes with other Citrix colleagues to find an answer.

Whilst we often know the cause of issues, having the backup of the TRM and Citrix Support enables us to give confidence to the management team and customers that issues are being dealt with quickly and efficiently.

IT Architect, Large Enterprise Computer Services Company

Citrix Support Customer Testimonial

Knowledgeable and helpful staff solve problems well and also follow up on the solutions. Therefore, we have a better understanding of the product and more confidence in the system with the support team ready to lend a hand.

Network Administrator, State & Local Government

Citrix Support Customer Testimonial

Citrix Support has speedy resolutions to incidents, they provide assistance for out-of-support products, and offer guidance on compatibility assurance.

IT Specialist, Large Enterprise Energy & Utilities Company

Citrix Worldwide Education Student Statistic

94% of surveyed students who use NetScaler became more effective after attending a Citrix Education course.

Citrix Support Customer Testimonial

Often production issues that require assistance in configuration validation or affirmation of log findings happen very quickly. Case in point, when we updated to XenMobile 9 and had our Netscaler services on 443, we got on a call and had two escalation engineers on (one who was handling a different case of mine) and got to the solution in about 15 minutes or so.

Engineer, Small Business Banking Company

Citrix Support Customer Testimonial

The knowledgeable support team has helped resolve issues in a very timely manner. There have been multiple instances where a critical issue arose on a weekend and Citrix Support helped solve the issue. So, around-the-clock support is a huge positive for our organization.

Engineer, Medium Enterprise Computer Services Company

Citrix Support Customer Testimonial

Specialized knowledge, subject matter expert, ability to answer in-depth technical questions and resolve major issues within our environment.

IT Systems Analyst, Global 500 Banking Company




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