TechValidate Research on Citrix Customer Success

1328 TechFacts – Page 38 of 45


Citrix Support Customer Testimonial

Quick and adequate support from a specialist. No time wasted with a call logger / first line reading scripts.

IT Manager, Large Enterprise Professional Services Company

Citrix Support Customer Testimonial

Citrix Support is fast to answer and give solutions.

System Administrator, Medium Enterprise Telecommunications Services Company

Citrix Support Customer Testimonial

The primary benefit of Citrix Support is the expedited responses and management of problem tickets.

Engineer, Federal Government

Citrix Support Customer Testimonial

We were able to resolve issues, and at the same time, expand our knowledge of our tools.

IT Manager, Small Business Health Care Company

Citrix Support Customer Testimonial

Citrix Support was able to resolve our issues in a timely manner. They are willing to take the time to research and test out solutions.

Engineer, Large Enterprise Financial Services Company

Business critical operations are trusted to Citrix products. Citrix Support ensures that they are available 24/7, 365.

IT Professional, Global 500 Transportation Services Company

Having a Citrix TRM has made a huge difference in supporting my Citrix environment. Knowing that I have a superior technical resource available whenever I need it takes the stress out of having to support a large enterprise infrastructure.

System Administrator, Federal Government

Citrix Support Customer Testimonial

Citrix Support quickly and efficiently learns and applies new knowledge / fixes to current and future deployments.

IT Systems Analyst, Large Enterprise Retail Company

Citrix Support Customer Testimonial

We are able to get engineers engaged on a problem very quickly and have quick response from our TRMs when we experience an issue, which helps minimize user impact.

IT Systems Analyst, Small Business Financial Services Company

Citrix Support Customer Testimonial

Citrix Support has quick responses to issues that affect our end user experiences.

IT Professional, Fortune 500 Telecommunications Services Company

The Citrix online knowledge base is very helpful and it’s great that we can easily link to articles to share with others.

Engineer, Large Enterprise Pharmaceuticals Company

Citrix Support Customer Testimonial

With TRM involvement, we are able to escalate issues, achieve quicker resolutions, and find up-to-date content around known issues and best practices.

IT Architect, Fortune 500 Health Care Company

Citrix Support Customer Testimonial

Citrix Support has quick resolutions on incidents.

System Administrator, Large Enterprise Insurance Company

Citrix Support Customer Testimonial

A quick resolution to the problem was achieved, along with a knowledge transfer should a similar issue come up in the future.

IT Manager, Large Enterprise Health Care Company

Citrix Support Customer Testimonial

The greatest benefit I find is with the TRM engagement. Having a Citrix resource tightly integrated with the team and aligned with our goals has provided an invaluable experience.

Senior IT Manager, Large Enterprise Health Care Company

Citrix Support Customer Testimonial

Ease of opening cases via our TRM and his technical expertise typically brings us to a quick resolution to our issues.

Engineer, Large Enterprise Health Care Company

Citrix Support Customer Testimonial

Our TRM is quick to engage the appropriate technical groups needed to resolve our issues.

System Administrator, Fortune 500 Insurance Company

Citrix Support Customer Testimonial

I have a trusted resource that I can depend on for immediate care of my critical needs.

Senior IT Architect, Fortune 500 Health Care Company

We have never had an unresolved issue. I have no worries that Citrix support will find a quick and easy solution to our issue.

System Administrator, S&P 500 Banking Company

[With Citrix Support,] you can interface with an expert ‘in the know’ almost immediately, whereas when using other services you are usually in contact with a jack of all trades.

IT Specialist, Large Enterprise Financial Services Company

Citrix Support Customer Testimonial

Citrix Support has been able to provide new troubleshooting methods and analysis tools to increase our knowledge on supporting our environment.

IT Systems Analyst, Federal Government

Citrix Support Customer Testimonial

TRM is a big value for us. Fast response and great service. Thanks.

IT Specialist, Large Enterprise Industrial Manufacturing Company

Citrix Support Customer Testimonial

Citrix Support has fast and reliable resolutions.

System Administrator, S&P 500 Telecommunications Services Company

Citrix Support Customer Testimonial

It’s great having a TRM to go to when we have questions or concerns. Our TRM generally responds quickly and has a good resource base.

Engineer, Large Enterprise Health Care Company

[Citrix Support provides] access to world-class engineers that help resolve issues fast.

Application Manager, Large Enterprise Health Care Company

Citrix Support Customer Testimonial

Citrix Support provides us with access to subject matter experts who have in-depth knowledge of an individual product.

IT Manager, State & Local Government

Citrix Support Customer Testimonial

When working in a non-standard setup, the Citrix Support technicians try to dig in and find a solution even though the configuration might be considered unsupportable.

System Administrator, Global 500 Computer Hardware Company

Citrix Support Customer Testimonial

The TRM provides a superior, in-depth analysis of the issue and works with us to find a resolution.

IT Specialist, Global 500 Computer Services Company

Citrix Support Customer Testimonial

Our main benefit with Citrix is that we gain trust from our customers when they see that their issues are fixed based on Citrix provided assistance and/or documentation. This improves their trust in Citrix provided products and thus makes day-to-day business easier, especially for our engineering teams.

IT Architect, Large Enterprise Computer Services Company

Citrix Support Customer Testimonial

With Citrix, we always get the right support engineer with no delays and excellent communication throughout the whole process.

System Administrator, Global 500 Computer Services Company




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