TechValidate Research on Citrix Services

1104 TechFacts – Page 32 of 37


Citrix Support Customer Testimonial

I have been able to track down detailed technical information much more quickly with Citrix Support than with internet searches, forum browsing, and colleague quizzing. The speed with which I get detailed information is outstanding.

IT Professional, Fortune 500 Insurance Company

Citrix Support Customer Testimonial

Citrix Support provides direct technical support for occasional issues and our TRM helps to drive resolution for larger more strategic issues.

IT Manager, Educational Institution

Citrix Support Customer Testimonial

Excellent support in resolving complex technical issues, giving us more time to focus on other tasks.

IT Systems Analyst, Large Enterprise Electronics Company

Citrix Support Customer Testimonial

Having a TRM allows us to keep up with all new tech that may be relevant to our business, and quickly resolve support and design issues to keep everything running smooth with little downtime.

Engineer, Large Enterprise Health Care Company

Citrix Support Customer Testimonial

Citrix Support is our safety net.

IT Manager, Large Enterprise Computer Services Company

Citrix Support Customer Testimonial

Fast support when needed and a simple path to a solution.

IT Professional, Large Enterprise Transportation Services Company

Citrix Support Customer Testimonial

Information is proactively pushed to us. Critical issues are immediately addressed.

IT Project Manager, Large Enterprise Health Care Company

Citrix Support Customer Testimonial

I’ve given up on trying to know everything myself. Citrix Support has people I can ‘abuse’ for that detailed technical knowledge I’m lacking.

Senior IT Architect, Small Business Transportation Services Company

Citrix Support Customer Testimonial

Citrix Support has been generally quick to respond and provide solutions for the issues we encounter.

System Administrator, Medium Enterprise Banking Company

Citrix Support Customer Testimonial

The TRM is very approachable and knowledgeable. He is very open about issues and is upfront when an answer is unknown. You know that when an issue is raised, he will work tenaciously behind the scenes with other Citrix colleagues to find an answer.

Whilst we often know the cause of issues, having the backup of the TRM and Citrix Support enables us to give confidence to the management team and customers that issues are being dealt with quickly and efficiently.

IT Architect, Large Enterprise Computer Services Company

Citrix Support Customer Testimonial

Knowledgeable and helpful staff solve problems well and also follow up on the solutions. Therefore, we have a better understanding of the product and more confidence in the system with the support team ready to lend a hand.

Network Administrator, State & Local Government

Citrix Support Customer Testimonial

Citrix Support has speedy resolutions to incidents, they provide assistance for out-of-support products, and offer guidance on compatibility assurance.

IT Specialist, Large Enterprise Energy & Utilities Company

Citrix Worldwide Education Student Statistic

94% of surveyed students who use NetScaler became more effective after attending a Citrix Education course.

Citrix Support Customer Testimonial

Often production issues that require assistance in configuration validation or affirmation of log findings happen very quickly. Case in point, when we updated to XenMobile 9 and had our Netscaler services on 443, we got on a call and had two escalation engineers on (one who was handling a different case of mine) and got to the solution in about 15 minutes or so.

Engineer, Small Business Banking Company

Citrix Support Customer Testimonial

The knowledgeable support team has helped resolve issues in a very timely manner. There have been multiple instances where a critical issue arose on a weekend and Citrix Support helped solve the issue. So, around-the-clock support is a huge positive for our organization.

Engineer, Medium Enterprise Computer Services Company

Citrix Support Customer Testimonial

Specialized knowledge, subject matter expert, ability to answer in-depth technical questions and resolve major issues within our environment.

IT Systems Analyst, Global 500 Banking Company

Citrix Support Customer Testimonial

Citrix Support has superior response time and expertise.

Network Administrator, Medium Enterprise Computer Services Company

Citrix Support Customer Testimonial

With Citrix Support, the time to resolution has had significant benefits as we are in a roll out phase with our project.

IT Specialist, State & Local Government

Citrix Support Customer Testimonial

We had a great and fast response from our Technical Relationship Manager (TRM). It’s almost instant when we raise a case or make technical queries so we don’t need to waste time doing research on issue resolution.

IT Specialist, Large Enterprise Health Care Company

Citrix Support Customer Testimonial

Citrix Support specifically, or Technical Relationship Manager (TRM) resources more broadly, help us resolve issues where we have no other effective forms of recourse. I give top marks to our TRM resource!

Senior IT Manager, Fortune 500 Computer Hardware Company

Citrix Worldwide Education Student Testimonial

Citrix Education offers the most dynamic learning platform I have seen so far.

Alexandru Frunza, IT Specialist, International Business Machines Corporation

Citrix Support Customer Statistic

95% of surveyed customers rated Citrix Technical Relationship Management (TRM) Services as better or more supportive compared to similar offerings from IT Providers.

Citrix Education Student Testimonial

I was very impressed with the instructors willingness to listen to students that were having real world questions and assist with build/design discussions.

IT Architect, Large Enterprise Aerospace & Defense Company

Partners Services Customer Statistic

61% of surveyed IT organizations used architecture/design services from their Citrix Partner.

Citrix Education Student Testimonial

Citrix Education gave me a greater understanding of XenDesktop 7.5, giving me the ability to build a more robust environment, which takes advantage of more features.

IT Architect, Large Enterprise Insurance Company

Citrix Worldwide Education Student Statistic

The top three benefits to Citrix Education students’ environments after taking a course were:

  • Stronger architecture of their environment
  • Reduced implementation time
  • Increased uptime of their environment

Citrix Worldwide Education Student Statistic

The top three reasons surveyed Citrix Education students took a course were:

  • A need to increase my knowledge of Citrix technology to become more effective in my role
  • Preparation for a certification exam
  • A way to further my career

Citrix Worldwide Education Student Testimonial

We had very little in-house experience with NetScaler, and we honestly didn’t know where to begin. Citrix customized a week long session for us that was highly detailed in exactly the areas we needed to focus.

System Administrator, Fortune 500 Chemicals Company

Citrix Worldwide Education Student Testimonial

Working with Citrix Education and getting certified validates your current knowledge of the technology and helps businesses, prospective clients, and prospective employers know that they are working with someone who has a certain level of knowledge of a Citrix technology. Having this in your pocket only helps your professional development.

Engineer, Small Business Professional Services Company

Partner Services Customer Statistic

83% of surveyed IT organizations’ Citrix Partner provided consultation or services for XenApp.




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