TechValidate Research on Citrix Services

1104 TechFacts – Page 31 of 37


Citrix Support Customer Testimonial

The greatest benefit I find is with the TRM engagement. Having a Citrix resource tightly integrated with the team and aligned with our goals has provided an invaluable experience.

Senior IT Manager, Large Enterprise Health Care Company

Citrix Support Customer Testimonial

Ease of opening cases via our TRM and his technical expertise typically brings us to a quick resolution to our issues.

Engineer, Large Enterprise Health Care Company

Citrix Support Customer Testimonial

Our TRM is quick to engage the appropriate technical groups needed to resolve our issues.

System Administrator, Fortune 500 Insurance Company

Citrix Support Customer Testimonial

I have a trusted resource that I can depend on for immediate care of my critical needs.

Senior IT Architect, Fortune 500 Health Care Company

We have never had an unresolved issue. I have no worries that Citrix support will find a quick and easy solution to our issue.

System Administrator, S&P 500 Banking Company

[With Citrix Support,] you can interface with an expert ‘in the know’ almost immediately, whereas when using other services you are usually in contact with a jack of all trades.

IT Specialist, Large Enterprise Financial Services Company

Citrix Support Customer Testimonial

Citrix Support has been able to provide new troubleshooting methods and analysis tools to increase our knowledge on supporting our environment.

IT Systems Analyst, Federal Government

Citrix Support Customer Testimonial

TRM is a big value for us. Fast response and great service. Thanks.

IT Specialist, Large Enterprise Industrial Manufacturing Company

Citrix Support Customer Testimonial

Citrix Support has fast and reliable resolutions.

System Administrator, S&P 500 Telecommunications Services Company

Citrix Support Customer Testimonial

It’s great having a TRM to go to when we have questions or concerns. Our TRM generally responds quickly and has a good resource base.

Engineer, Large Enterprise Health Care Company

[Citrix Support provides] access to world-class engineers that help resolve issues fast.

Application Manager, Large Enterprise Health Care Company

Citrix Support Customer Testimonial

Citrix Support provides us with access to subject matter experts who have in-depth knowledge of an individual product.

IT Manager, State & Local Government

Citrix Support Customer Testimonial

When working in a non-standard setup, the Citrix Support technicians try to dig in and find a solution even though the configuration might be considered unsupportable.

System Administrator, Global 500 Computer Hardware Company

Citrix Support Customer Testimonial

The TRM provides a superior, in-depth analysis of the issue and works with us to find a resolution.

IT Specialist, Global 500 Computer Services Company

Citrix Support Customer Testimonial

Our main benefit with Citrix is that we gain trust from our customers when they see that their issues are fixed based on Citrix provided assistance and/or documentation. This improves their trust in Citrix provided products and thus makes day-to-day business easier, especially for our engineering teams.

IT Architect, Large Enterprise Computer Services Company

Citrix Support Customer Testimonial

With Citrix, we always get the right support engineer with no delays and excellent communication throughout the whole process.

System Administrator, Global 500 Computer Services Company

[Citrix Support is] able to solve complex issues faster. [We] get better contact with vendor support compared to other companies.

IT Professional, Global 500 Computer Services Company

Citrix Support Customer Testimonial

Citrix Support representatives speak clearly, even if someone has an accent it is not a barrier. An experienced support professional is more quickly reached with Citrix as opposed to other vendors where we have to go through various tiers to reach someone.

System Administrator, Global 500 Telecommunications Equipment Company

Citrix Support Customer Testimonial

Citrix Support provides fast resolution to various issues and this translates to efficient and reliable performance.

System Administrator, Large Enterprise Professional Services Company

Citrix Support Customer Testimonial

With Citrix, we have been provided with quick technical support with remote engineers that can solve at least 95% of the issues that I call about with various customers from time to time.

Citrix is also a much more efficient way to support our customer base, gain knowledge, learn best practices, and find out about known issues with various versions when knowledge-base articles do not provide that information.

Engineer, Medium Enterprise Computer Services Company

[Citrix Support’s] quick resolution enabled our users to access their resources expeditiously. Minimum time spent with support freed up technical resources on our end to work on other tasks and projects.

Network Administrator, Membership Organization

Citrix Support Customer Testimonial

Citrix Support provides us with good working vendor relationships. Our TRMs have been able to understand our business issues and drivers in order to offer timely support and advice.

IT Specialist, Global 500 Banking Company

Citrix Support Customer Testimonial

Citrix support is capable of many great things. This includes, but is not limited to, high tier support, low wait times, exemplary professionalism and great people.

Engineer, Fortune 500 Consumer Products Company

Citrix Support Customer Testimonial

Citrix Support provides us with persistent communication for updates and quick resolution for known issues.

Engineer, Fortune 500 Pharmaceuticals Company

Citrix Support Customer Testimonial

Citrix provides us with fast responses and good support.

System Administrator, Medium Enterprise Health Care Company

Citrix Support Customer Testimonial

The support fills the gaps in our Citrix knowledge and are committed to working with us through any issue.

IT Specialist, Medium Enterprise Computer Software Company

Citrix Support Customer Testimonial

Citrix Support provides us with timely responses to current problems as well as on-the-spot troubleshooting expertise.

IT Systems Analyst, Fortune 500 Pharmaceuticals Company

Citrix Support Customer Testimonial

Citrix Support provides us with quick resolutions and an understanding of what caused the problem, which in turn teaches us how to prevent it.

IT Systems Analyst, S&P 500 Telecommunications Equipment Company

Citrix Support Customer Testimonial

Citrix support provides us with fast, honest answers to my questions.

IT Systems Analyst, Large Enterprise Health Care Company

Citrix Support provided a dedicated technical relationship with weekly online meetings and monthly site visits. The human/social contacts were beneficial in solving various issues. Citrix Support is very reliable and reachable.

Storage Administrator, Large Enterprise Financial Services Company




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