TechValidate Research on Citrix Customer Success

1348 TechFacts – Page 31 of 45


Citrix Services Customer Testimonial

Whenever necessary, I contact Citrix Support. What I think is marvelous with Citrix Support is that if the analyst has some doubt with the problem, he can contact other members of his team and it is simply perfect. I notice that Citrix Support has a great support team!

Wagner Bottino, IT Specialist, Praxair, Inc.

Citrix Services Customer Satisfaction Rating

An IT Architect of a large enterprise health care company said they would be very likely to recommend Citrix Services for this reason:

Citrix has a superb technical support staff. They always seem to answer the phone when I call.

Citrix Services Customer Testimonial

Citrix Support has the ability to not only resolve specific issues but to discover their root causes as well.

Senior IT Architect, Small Business Health Care Company

Citrix Services Customer Satisfaction Rating

A Senior IT Architect of a small business health care company said they would be very likely to recommend Citrix Services for this reason:

Citrix Services provides the best overall means of addressing issues, reaching not only the Citrix product line but also under-laying technologies such as Microsoft which affect the over-all solution.

Citrix Services Customer Satisfaction Rating

Jocelyn Bantugan, a Technical Services Manager at Creative Infosolutions, Inc., said they would be very likely to recommend Citrix Services for this reason:

With Citrix Services, we are at peace that technical issues will be resolved in a timely manner. We are able to meet the required allowable downtime for the servers which means that there is a minimal effect in our business.

Citrix Services Customer Statistic

86% of IT organizations agreed with the following statement:

“Citrix Support is knowledgeable and resolved my issue in a timely manner.

Citrix Services Customer Statistic

68% of surveyed IT organizations were able to resolve issues faster with Citrix Support when compared to other IT providers.

68%

Citrix Services Customer Testimonial

Being a Health Care organization, we have off-site coders and doctors that travel frequently. Citrix allows all this to happen with Netscaler and XenApp. Provides a secure tunnel in so work can happen.

System Administrator, Educational Institution

Citrix Services Customer Testimonial

With our Citrix TRM, we have a single point of contact which puts us in contact with the correct persons at Citrix. This is really a great way of working when we have an issue or a question about a product of Citrix.

Fabian De Reyst, Senior System Engineer, Crelan

Citrix Services Customer Testimonial

Citrix is able to provide us with expert knowledge and ensure our IT department can meet its Service Level Agreements and commitment to the organization.

Garry Pugh, System Administrator, Moorabool Shire Council

Citrix Services Customer Satisfaction Rating

An IT Architect of a medium enterprise computer services company said they would be very likely to recommend Citrix Services for this reason:

I’ve had a great experience with Citrix services over the last 19 years. I value the partnership with Citrix and think that it can take us through most, if not all, the business challenges out there.

Citrix Services Customer Satisfaction Rating

An IT Specialist of a medium enterprise computer services company said they would be very likely to recommend Citrix Services for this reason:

The Citrix portfolio is quite large and it’s support from the support team is just superb. Even if you call in, you get help directly by highly trained staff.

Citrix Services Customer Satisfaction Rating

An IT Manager of a S&P 500 chemicals company said they would be very likely to recommend Citrix Services for this reason:

We are very much impressed with the Citrix offering and the support. The sales rep sometimes went an extra mile to provide help to us and that was very helpful.

Citrix Services Customer Satisfaction Rating

An IT Administrator of a medium enterprise health care company said they would be very likely to recommend Citrix Services for this reason:

First, Citrix products are excellent! Citrix support is prompt at responding and knew exactly what to do once they saw the configuration.

Citrix Services Customer Satisfaction Rating

An IT Architect of a medium enterprise energy & utilities company said they would be very likely to recommend Citrix Services for this reason:

Excellent online documents, Citrix TV, and exam guides.

Citrix Services Customer Satisfaction Rating

Jude Gnanapragasam, a Senior IT Architect at Acrodex said they would be very likely to recommend Citrix Services for this reason:

Citrix services have been outstanding. They go above and beyond with their aptitude and knowledge to resolve the issues that I had with our Citrix infrastructure.

Citrix Services Customer Satisfaction Rating

Lance Jones, an IT Professional at Epsom & Ewell Borough Council, said they would be very likely to recommend Citrix Services for this reason:

Citrix support is the best that I have experienced. They are quick, efficient, and knowledgeable.

Citrix Services Customer Satisfaction Rating

David Martin, a System Administrator at UnitedHealth Group Incorporated\Optum Technology said they would be very likely to recommend Citrix Services for this reason:

Citrix is very reliable and does exactly what it promises it will do. Support is great there are plenty of technologies that go along with Citrix that makes it a very attractive resource.

Citrix Services Customer Satisfaction

NPS Score

90% of IT organizations are likely to recommend Citrix Services.*

90%

Citrix Services Customer Testimonial

Citrix Support’s availability and knowledge provides me with peace of mind in that if I do encounter issues, they have the technical staff available 24/7 to assist.

Tim Risley, Senior System Administrator, University of Southern Indiana

Citrix Services Customer Testimonial

I wouldn’t work for any company that has no Citrix Support. There are times that we all need guidance and having Citrix Support gives us, the engineers, peace of mind. It’s like an insurance blanket.

Luis Hernandez, Sr. Windows Administrator, Infogroup

Citrix Services Customer Testimonial

Citrix gives us confidence in the product because we know that there is someone to call in case help is needed.

Andy Harper, Senior Server Administrator, ACS Technologies

Citrix Services Customer Testimonial

I know I will get my issues resolved in a timely manner because Citrix Support is just a phone call away.

Engineer, Fortune 500 Retail Company

Citrix Services Customer Testimonial

Citrix Support is very responsive and knowledgeable in supporting our environment.

Network Administrator, Global 500 Electronics Company

Citrix Services Customer Testimonial

As a Citrix Gold Partner, Citrix Service Provider, and former Cloud Advisor, Citrix Support has provided support for my organization on XenApp, XenServer, XenDesktop, NetScaler, and the old CloudPlatform. Having the ability to call the vendor gives peace of mind to our clients as well as our upper management.

IT Architect, Medium Enterprise Professional Services Company

Citrix Services Customer Testimonial

Citrix support cares. They feel like an extension to my team rather than a third party vendor. They see every case through from start to finish.

William Dempsey, IT Manager, Davis Health System

Citrix Services Customer Testimonial

Citrix Support always makes the best effort to solve your problem.

Javier Astiz, Chief Technology Officer, Laboratorios Cinfa

Citrix Services Customer Testimonial

Citrix Support provides additional support where my knowledge is lacking.

Network Administrator, State & Local Government

Citrix Services Customer Testimonial

Citrix Support has an extremely professional and dedicated staff that is willing to see the problem through to the end.

Network Administrator, State & Local Government

Citrix Services Customer Testimonial

Citrix Support saves me time and money by eliminating my troubleshooting on complex issues.

Engineer, Small Business Computer Services Company




More Research on Citrix Customer Success