TechValidate Research on Citrix Services

1104 TechFacts – Page 30 of 37


Citrix Support Customer Testimonial

Working with our TRM is like having another person on our team. Our TRM offers great insight into the Citrix world and is a great technical resource.

IT Architect, Small Business Health Care Company

Citrix Support Customer Testimonial

We get validation that our staff know what they are doing when our TRM is aware of our environment. When issues do come up, we get quick escalation to higher level support that is typically required for problem resolution.

Engineer, Large Enterprise Health Care Company

Citrix Support Customer Testimonial

Very efficient support lines offer us the additional expertise that we wouldn’t otherwise get if it wasn’t for Citrix support which cuts our downtime, improves processes, and keeps us working.

System Administrator, Small Business Real Estate Company

Citrix Support Customer Testimonial

You know someone is there working on your behalf and if you need a custom solution, Citrix Support has the ability to provide it for you.

Engineer, Large Enterprise Financial Services Company

95% say Citrix Technical Relationship Management services are better than others

95% of surveyed customers rated Citrix Technical Relationship Management (TRM) Services as better compared to similar offerings from IT Providers.

93% rate simplicity and ease of Citrix Support as “great” or better

93% of surveyed customers rated the simplicity or ease of engaging and doing business with Citrix Support as great or better.

92% rate Citrix Support “great” or better than others

92% of surveyed customers would rate their experience with Citrix Support as great or better compared to other technical support experiences.

92% of customers rate Citrix Support

92% of surveyed customers would rate their experience with Citrix Support as great or better compared to other technical support experiences.

Our TRM is fantastic. Available 24/7 in case of serious issues, easy to engage and facilitates issue resolution.

IT Systems Analyst, Large Enterprise Transportation Services Company

Citrix Support Customer Testimonial

Citrix Support digs into the problem and fixes it as fast as possible, allowing us to get back to normal.

IT Systems Analyst, Global 500 Telecommunications Services Company

Citrix Support Customer Testimonial

I do like the ability to contact my TRM by email and I usually have a quick response with his recommendations.

Application Manager, Medium Enterprise Banking Company

Using the TRM is certainly effective and I think [the Citrix] TRM team is one of the best I have experienced, certainly better than competitors.

IT Manager, Large Enterprise Banking Company

Citrix Support Customer Testimonial

Citrix Support was easy to reach, fast, and had a personable technician.

System Administrator, Small Business Computer Services Company

Citrix support allows us to move into new product lines with the confidence that we have world class vendor support to back us up.

IT Project Manager, Small Business Computer Services Company

With complex multiple and disparate vendor products from different sources now sitting under one corporation roof, it is essential that the bedrock technology – in this instance, Citrix Virtualization – be as stable, consistent, efficient, innovative, and scalable as required. Citrix Support, TRMs, Consulting, Sales – all intimately assist in insuring such an outcome.

IT Manager, Global 500 Pharmaceuticals Company

Citrix Support Customer Testimonial

We have great Citrix Support when it is required and the TRM is very committed.

IT Architect, Global 500 Food Company

Citrix Support Customer Testimonial

Quick and adequate support from a specialist. No time wasted with a call logger / first line reading scripts.

IT Manager, Large Enterprise Professional Services Company

Citrix Support Customer Testimonial

Citrix Support is fast to answer and give solutions.

System Administrator, Medium Enterprise Telecommunications Services Company

Citrix Support Customer Testimonial

The primary benefit of Citrix Support is the expedited responses and management of problem tickets.

Engineer, Federal Government

Citrix Support Customer Testimonial

We were able to resolve issues, and at the same time, expand our knowledge of our tools.

IT Manager, Small Business Health Care Company

Citrix Support Customer Testimonial

Citrix Support was able to resolve our issues in a timely manner. They are willing to take the time to research and test out solutions.

Engineer, Large Enterprise Financial Services Company

Business critical operations are trusted to Citrix products. Citrix Support ensures that they are available 24/7, 365.

IT Professional, Global 500 Transportation Services Company

Having a Citrix TRM has made a huge difference in supporting my Citrix environment. Knowing that I have a superior technical resource available whenever I need it takes the stress out of having to support a large enterprise infrastructure.

System Administrator, Federal Government

Citrix Support Customer Testimonial

Citrix Support quickly and efficiently learns and applies new knowledge / fixes to current and future deployments.

IT Systems Analyst, Large Enterprise Retail Company

Citrix Support Customer Testimonial

We are able to get engineers engaged on a problem very quickly and have quick response from our TRMs when we experience an issue, which helps minimize user impact.

IT Systems Analyst, Small Business Financial Services Company

Citrix Support Customer Testimonial

Citrix Support has quick responses to issues that affect our end user experiences.

IT Professional, Fortune 500 Telecommunications Services Company

The Citrix online knowledge base is very helpful and it’s great that we can easily link to articles to share with others.

Engineer, Large Enterprise Pharmaceuticals Company

Citrix Support Customer Testimonial

With TRM involvement, we are able to escalate issues, achieve quicker resolutions, and find up-to-date content around known issues and best practices.

IT Architect, Fortune 500 Health Care Company

Citrix Support Customer Testimonial

Citrix Support has quick resolutions on incidents.

System Administrator, Large Enterprise Insurance Company

Citrix Support Customer Testimonial

A quick resolution to the problem was achieved, along with a knowledge transfer should a similar issue come up in the future.

IT Manager, Large Enterprise Health Care Company




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