TechValidate Research on Citrix Services

1104 TechFacts – Page 3 of 37


Citrix Services Customer Statistic

Increase productivity, Minimize Downtime and Reduce IT Costs

88% of surveyed IT organizations who use their CSS Select subscription to help them increase productivity, minimize downtime and reduce IT costs, saw the following benefits:

  • Improved business growth
  • Increased productivity
88%

Citrix Services Customer Statistic

Increase Productivity, Minimize Downtime and Reduce IT Costs

92% of surveyed IT organizations who use their CSS Select subscription to help them increase productivity, minimize downtime and reduce IT costs saw the following benefits:

  • Improvements in product value
  • Improvements with IT costs
92%

Citrix Services Customer Review

Customer Review: Important to have CSS Priority for Enterprise Organization & for Cloud

4/5 Stars

What would you tell to someone considering an upgrade to Priority?

It’s important for an Enterprise organization to have CSS Priority support for their environment. With cloud technology the dependence on the Citrix organization has increased.

Citrix Services Customer Statistic

See value 6 months or less – Medium Enterprise

80% of surveyed Medium Enterprise IT organizations realized value from their CSS Priority subscription in less than 6 months.

80%

Citrix Services Customer Statistic

See value in 6 months or less – Health Care

75% of surveyed Health Care IT organizations realized value from their CSS Priority subscription in less than 6 months.

Citrix Services Customer Statistic

See value in 6 months or less – Financial Services

75% of surveyed Financial Services IT organizations realized value from their CSS Priority subscription in less than 6 months.

Citrix Services Customer Statistic

Most value Priority Queue – Health Care

100% of surveyed Health Care IT organizations report the CSS Priority benefit that has provided the most value to their organization is the Priority Queue.

100%

Citrix Services Customer Statistic

Most Value Technical Account Manager – Financial Services

100% of surveyed Financial Services IT organizations report the CSS Priority benefit that has provided the most value to their organization is the Technical Account Manager.

100%

Citrix Services Customer Statistic

Most value Priority Queue

81% of surveyed IT organizations report the CSS Priority benefit that has provided the most value to their organization is the Priority Queue.

Citrix Services Customer Statistic

Most Value Technical Account Manager

94% of surveyed IT organizations report the CSS Priority benefit that has provided the most value to their organization is their Technical Account Manager.

Citrix Services Customer Statistic

Accelerate adoption, minimize risk and maximize the value of their Citrix solution – Government IT

100% of surveyed Government IT organizations agree, their CSS Priority subscription helps them accelerate adoption, minimize risk and maximize the value of their Citrix solution.

100%

Citrix Services Customer Statistic

Achieve goals faster and maximize the return on their investment – Healthcare

75% of surveyed Health Care IT organizations agree, their CSS Priority subscription helps them achieve their business goals faster and maximize the return on their investment.

Citrix Services Customer Statistic

Achieve Goals Faster and Maximize Return Investment

71% of surveyed Large Enterprise IT organizations agree, their CSS Priority subscription helps them achieve their business goals faster and maximize the return on their investment.

Citrix Services Customer Statistic

Rated Almost 4 Stars or Higher

80% Large Enterprise and Global 500 IT organizations rated their overall experience with CSS Priority subscription as 3.5 stars or higher.

Citrix Services Customer Statistic

Rated Three Stars or Higher

91% of IT organization participants, who are involved in the renewal, rated their overall experience with CSS Priority subscription as 3.5 stars or higher.

Citrix Services Customer Statistic

Reduce Costs and Optimize Environment

70% of surveyed IT organizations, who are involved in the renewal, improved by reducing costs and optimizing the environment since upgrading to CSS Priority.

Citrix Services Customer Statistic

Improve Business Success Measures and Accelerate Adoption

73% of surveyed IT organizations, who are involved in the renewal, improved business success measures and accelerate adoption since upgrading to CSS Priority.

Citrix Services Customer Statistic

Improved Acceleration, Resolution and Minimized Downtime

91% of surveyed IT organizations who selected involved improved issue acceleration, resolution and minimize downtime since upgrading to CSS Priority.

Citrix Services Customer Statistic

Improved Success Rate of Change Events

82% of surveyed IT organizations who selected involved improved success rate of change events since upgrading to CSS Priority.

Citrix Services Customer Statistic

Better Benefits

88% of surveyed IT organizations find CSS Priority feature benefits better compared to other technology vendors.

Citrix Services Customer Statistic

Better Benefits

91% of surveyed IT organizations, who are involved in the renewal, find CSS Priority feature benefits better compared to other technology vendors.

Citrix Services Customer Statistic

Improved Business Growth and Productivity

80% of surveyed Fortune 500, Global 500, Large Enterprise, and Medium Enterprise IT organizations improved business growth and productivity with their CSS Select subscription.

Citrix Services Customer Statistic

Improved Augmenting Staff with Experts

80% of surveyed Global 500, Large Enterprise, Medium Enterprise, and Fortune 500 IT organizations improved augmenting staff with technical experts with their CSS Select subscription.

Citrix Services Customer Statistic

Improved Readiness and Adoption

77% of surveyed Global 500, Large Enterprise, Fortune 500, and Medium Enterprise IT organizations improved readiness and adoption with their CSS Select subscription.

Citrix Services Customer Statistic

Improved Environment Performance and Downtime

87% of surveyed Fortune 500, Global 500, and Large Enterprise IT organizations improved environment performance and downtime with their CSS Select subscription.

Citrix Services Customer Statistic

Improved IT Costs and Product Value

75% of surveyed Fortune 500, Global 500, Large Enterprise, and Medium Enterprise IT organizations improved IT costs and product value with their CSS Select subscription.

Citrix Services Customer Statistic

3 Stars or Higher – Global & Fortune 500

86% Global 500, Large Enterprise, and Fortune 500 IT organizations rated their overall experience with CSS Select subscription as 3 stars or higher.

Citrix Services Customer Statistic

Realize Benefits 6 Months or Less

81% of surveyed Large Enterprise, Global 500, and Fortune 500 IT organizations realized value from their CSS Select subscription in less than 6 months.

81%

Citrix Services Customer Statistic

Increase productivity, minimize downtime and reduce IT costs

70% of surveyed IT organizations who are involved in their subscription renewal agree, that CSS Select helps them increase productivity, minimize downtime and reduce IT costs.

Citrix Services Customer Statistic

Better Feature Benefits

91% of surveyed IT organizations find the CSS Select feature benefits better compared to other technology vendors.




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