TechValidate Research on Citrix Customer Success

1348 TechFacts – Page 3 of 45


Citrix Services Customer Testimonial

Testimonial: Receive guidance from TAM

The best part of my Citrix Customer Success program is having access to a Technical Account Manager who we can discuss our priorities/issues and if needed get some guidance on adoption of Citrix solutions.

IT Architect, Large Enterprise Financial Services Company

Citrix Services Customer Testimonial

Testimonial: Never worry about failed outcomes

The best part of my Citrix Customer Success program is not having to worry about a failed outcome with Citrix.

Lee Horrabin, IT Professional, Australian Unity

Citrix Services Customer Testimonial

Testimonial: Work with friendly engineers who are dedicated to resolving your issues

The best part of my Citrix Customer Success program is that the engineers are friendly and patient in listening to my issues.

IT Analyst, Non Profit

Citrix Services Customer Testimonial

Testimonial: Support at any time

The best part of my Citrix Customer Success program is that whenever we face issues and call Citrix support they are ready to help at any time.

Their enthusiasm is significantly better than that of any other vendors. We appreciate their work.

Abhilash Gangadharan, IT Administrator, International Business Machines Corporation, Bangalore

Citrix Services Customer Testimonial

Testimonial: Reassurance for fast and professional resolutions

The best part of my Citrix Customer Success program is the peace of mind that things will be taken care of both fast and professionally.

Tony Henderson, IT Administrator, City of Rockford

Citrix Services Customer Testimonial

The best part of my Citrix Customer Success program is the support provided during issues.

System Administrator, Medium Enterprise Computer Software Company

Citrix Services Customer Testimonial

Testimonial: Work together quickly and efficiently

The best part of my Citrix Customer Success program is how fast support responds to our requests, helps us to collect the right log entries, and takes enough time to give us the best solution.

It is also amazing how a majority of knowledge base articles are clear and helpful.

IT Administrator, State & Local Government

Citrix Services Customer Testimonial

The best part of my Citrix Customer Success program is our Technical Account Manager (TAM).

Our TAM has deep knowledge of our environment so they can help expedite issue resolution time.

Helen Guo, Network Engineering, Cisco Systems

Citrix Services Customer Testimonial

The best part of my Citrix Customer Success program is peace of mind that if issues come up they will be resolved.

Keith King, Network Administrator, Inland Northwest Health Services

Citrix Services Customer Testimonial

Testimonial: Expert support to assist integrating and deploying your solution

The best part of my Citrix Customer Success program is the availability of a complete team of experts who help integrate and deploy our Citrix solutions.

IT Architect, Small Business Computer Services Company

Citrix Services Customer Testimonial

Testimonial: Specialized support for all your questions

The best part of my Citrix Customer Success program is the availability of our TRM.

Our TRM is always available, whether we have technical questions or need help on a specific issue or subject.

System Administrator, Large Enterprise Energy & Utilities Company

Citrix Services Customer Testimonial

Testimonial: White-glove support where customer satisfaction is first

The best part of my Citrix Customer Success program is the ability to maintain high “end-user” satisfaction.

John Boynton, Consultant, R1 Italy

Citrix Services Customer Testimonial

Testimonial: TAM skillset

I appreciate the skillset and support of our Technical Account Manager.

He was instrumental during our Citrix Cloud implementation.

IT Professional, Large Enterprise Industrial Manufacturing Company

Citrix Services Customer Testimonial

Testimonial: Customized support to meet your needs

Our Customer Success team has been fantastic. We meet regularly to continue moving forward with adoption of new products.

They have routinely customized solutions for our organization based on our needs and brought in additional resources to assist in anything we are trying to do.

System Administrator, Educational Institution

Citrix Services Customer Testimonial

Testimonial: High quality support

The best part of my Citrix Customer Success program is the level of support delivered.

Ehime Omokhodion, IT Systems Analyst, Sapphire Systems

Citrix Services Customer Testimonial

Testimonial: Results oriented support

The best part of my Citrix Customer Success program is the timely and result oriented solutions delivered.

Sakhlain Ahmed Nawab, Engineer, T-Systems

Citrix Services Customer Statistic

Customer Success provides strong customer value

Nearly 90% of customers agree Citrix Support provides a better value than other technology vendors.

88%

Citrix Services Customer Statistic

Customer Success provides unparalleled expertise

Nearly 90% of customers agree the expertise offered by Citrix Support engineers is better than that provided by other technology vendors.

Citrix Services Customer Statistic

Customer Success follows a strong case management process

Nearly 90% of customers agree the case management processes followed by Citrix Support are better than those provided by other technology vendors.

Citrix Services Customer Statistic

Customer Success delivers better resolution times

Over 80% of customers agree the issue resolution times provided by Citrix Support are better than those provided by other technology vendors.

Citrix Services Customer Statistic

Customer Success delivers better response times

Nearly 90% of customers agree the issue response times provided by Citrix Support are better than those provided by other technology vendors.

Citrix Services Customer Statistic

Priority Plus bolsters employee experience

Nearly 40% of Priority Plus customers agree their Customer Success program has helped improve employee experience at their organization.

Citrix Services Customer Statistic

Select delivers comprehensive training and enablement

Nearly 40% of Select customers agree they are satisfied with the training resources available as part of their Customer Success program"

Citrix Services Customer Statistic

Customer Success programs improve employee experience

Nearly 30% of customers agree their Customer Success program has helped improve employee experience at their organization.

Citrix Services Customer Statistic

Customer Success programs deliver robust issue resolution

Almost 70% of customers are satisfied with the issue resolution times provided by their Customer Success program.

Citrix Services Customer Statistic

Deliver Increased Productivity with Priority Plus

Over 60% of Priority Plus customers improved end-user productivity as a result of their Customer Success program.

Citrix Services Customer Statistic

Improve Technical Readiness with Priority Plus

Over 40% of Priority Plus customers were able to improve technical readiness for change events as a result of their Customer Success program.

Citrix Services Customer Statistic

Boost end-user Adoption with Priority

Nearly 40% of Priority customers were able to increase end-user adoption of their Citrix solutions as a result of their Customer Success program.

Citrix Services Customer Statistic

Minimize Downtime with Priority Plus

Almost 60% of Priority Plus customers were able to minimize downtime as a result of their Customer Success program.

Citrix Services Customer Statistic

Increase Business Value of your existing solutions with Priority Plus

Almost 60% of Priority Plus customers were able to increase the value of their existing Citrix solutions as a result of their Customer Success program.




More Research on Citrix Customer Success