TechValidate Research on Citrix Services

1052 TechFacts – Page 3 of 36


Citrix Services Customer Review

Testimonial: Direct Access to Support and Chat

3.5/5 Stars

Please describe how your organization has benefited from your CSS Select subscription?

We’ve benefited with our CSS Select subscription mostly with the direct access to support. And chat with the Level 1 support.

Citrix Services Customer Review

Customer Review: Support from the experts

5/5 Stars

Please describe how your organization has benefited from your CSS Select subscription?

We’re getting all support on time and from the experts with our CSS Select subscription.

What would you tell to someone new to their CSS Select subscription?

Go for the CSS Select subscription, which saves the ….of engineers.

Citrix Services Customer Testimonial

Testimonial: Timely Support

With CSS Select, we get timely support, which helps us provide better solutions and support to our customers.

IT Professional, Global 500 Computer Services Company

Citrix Services Customer Testimonial

Testimonial: Solved Stability & Performance

Having CSS Select, it helped to solve problems with stability and performance.

IT Architect, Global 500 Computer Services Company

Citrix Services Customer Testimonial

Testimonial: Migration Help

Our CSS Priority Scheduled Support was helpful during a migration.

IT Professional, Global 500 Computer Software Company

Citrix Services Customer Review

Testimonial: Reduce Outages and Good Value

4/5 Stars

Please describe how your organization has benefited from your CSS Select subscription?

With CSS Select, we have reduced outages, and we’re less afraid of upgrading when a new version comes out.

What would you tell to someone new to their CSS Select subscription?

CSS Select, good value for the money!

Citrix Services Customer Testimonial

Testimonial: Support got us up and running quickly

A while back we had an outage that had the potential to have a large impact on the organization, but the CSS Select support we received helped us get up and running quickly to avoid this.

IT Manager, Membership Organization

Citrix Services Customer Review

Customer Review: Knowledgeable Support & Impressive Live Chat

4.5/5 Stars

Please describe how your organization has benefited from your CSS Select subscription?

For me, the biggest benefit [of CSS Select] is knowledgeable technical support. I am particularly impressed with your Live Chat. Most chat with other vendors is only good for very basic issues. Citrix Live Chat has helped with much more involved issues and problems are solved much more quickly.

What would you tell to someone new to their CSS Select subscription?

Great value for the price. [With CSS Select,] you get expert assistance at your fingertips. Response time is always quick as well.

Citrix Services Customer Testimonial

Testimonial: Timely Chat Sessions

[CSS Select] has always been very timely. Even during a Chat session, people know what they are doing, which I consider quite unusual.

Perry Middlemist, IT Administrator, City Of Duluth

Citrix Services Customer Review

Customer Review: Best purchase you can make

5/5 Stars

Please describe how your organization has benefited from your CSS Select subscription?

We could quickly get answers to questions we had on the software [with our CSS Select subscription.]

What would you tell to someone new to their CSS Select subscription?

CSS Select subscriptions are the best purchase you can make to ensure that your employees love their mobile workspace.

Citrix Services Customer Testimonial

Testimonial: More Uptime

[Our CSS Select subscription has] assisted in keeping our environment online, promoting more uptime.

Richard Faulkner, IT Architect, Sagenet

Citrix Services Customer Testimonial

Testimonial: Resolve Issues in Less Time

Working for Dimension Data Mangaed Services team, we manage several client Citrix environments, our [CSS Select subscription] has helped us to resolve priority 1 issues in less time than in the past ( few years back).

Joe Perez Rolando, IT Professional, Dimension Data

Citrix Services Customer Review

Customer Review: Better Service & Timely

4/5 Stars

Please describe how your organization has benefited from your CSS Select subscription?

[With CSS Select subscription, we’ve been able to have] highly improved service to a range of Clients helping us to provide a better service in a timely manner.

What would you tell to someone new to their CSS Select subscription?

Get into your [CSS Select subscription benefits] as soon as you can.

Citrix Services Customer Testimonial

Testimonial: Quick Response

[With our CSS Select subscription,] we get a quick response time when logging an incident.

Azri Sassman, Enterprise Architect, VIVO ENERGY INVESTMENTS BV

Citrix Services Customer Review

Customer Review: We can relax with support

3.5/5 Stars

Please describe how your organization has benefited from your CSS Select subscription?

[We have benefited with our CSS Select subscription] with support availability which is really what we most needed.

What would you tell to someone new to their CSS Select subscription?

[By having our CSS Select subscription,] we can relax and have our time because support is all around.

Citrix Services Customer Testimonial

Testimonial: No Worries with Support

[By having our CSS Select subscription,] we worry less about service availability since support is available 24/7.

Erlangga Suherman, IT Project Manager, Mitsui Sumitomo Insurance Group

Citrix Services Customer Review

Customer Review: 24/7 Support, Easy Maintenance and Value

5/5 Stars

What would you tell to someone new to their CSS Select subscription?

You get value for money, 24/7 support and easy maintenance for your environment with your CSS Select subscription.

Citrix Services Customer Testimonial

Testimonial: Helps us centralize

We are an international company with sites in 22 countries. [With our CSS Select subscription, we can centralize our IT infrastructure to one central location. So we don’t need an IT department on every site.

Zeno Maes, System Administrator, H.ESSERS Systems Company

Citrix Services Customer Testimonial

Testimonial: Enhance Productivity

[Having CSS Select helps us] stay current with application versions within our Citrix Infrastructure to enhance productivity.

Matt Pettigrove, IT Manager, Wurth Australia

Citrix Services Customer Review

Testimonial: The Support and Value

4/5 Stars

Please describe how your organization has benefited from your CSS Select subscription?

[CSS Select gives us ] access to support 24×7!

What would you tell to someone new to their CSS Select subscription?

[With CSS Select,] it’s all about value, you’ll leverage that value if you’re using it.

Citrix Services Customer Testimonial

Testimonial: Address Issues Early

[A benefit our CSS Select subscription provides is ]access to the most recent CUs when they are released to address potential issues before they are encountered.

Todd Pope, IT Architect, CGI Group Inc.

Citrix Services Customer Review

Testimonial: True ROI

4/5 Stars

What would you tell to someone new to their CSS Select subscription?

To truly realize the Citrix ROI proposition, a customer really needs to compliment the environment with CSS, especially if Citrix technologies are being used to service business critical applications.

Citrix Services Customer Testimonial

Testimonial: Remediate and Resolve

[Our CSS Select subscription] has helped us to remediate and resolve issues in operation.

Pak Yus, IT Architect, Chevron Corporation

Citrix Services Customer Testimonial

Testimonial: Quick and Efficient

We needed a script that would give us information about our environment. If it hadn’t been for our CSS Select subscription, it would have required much more effort to accomplish. But with CSS Select professionals, we were able to get the report we needed very quickly and efficiently.

Ersin Durna, IT Administrator, yapikredi Bank

Citrix Services Customer Testimonial

Testimonial: Peace of Mind

[CSS Select gives us] support from the vendor and this give us the additional peace of mind.

Nakamura Diego, Chief Technology Officer (CTO), efectivosi

Citrix Services Customer Testimonial

Testimonial: Helping us migrate

By having CSS Select, we benefited from the entire migration process of our infrastructure to the latest version.

Gabriel Diaz, IT Administrator, International Business Machines Corporation

Citrix Services Customer Testimonial

Testimonial: Reduce Costs & Deploying New Features

[CSS Select helped] reduced costs and deploy new features.

Jean-Philippe BOURGEOIS, CIO, SEOLIS

Citrix Services Customer Review

Customer Review: It’s Essential for Business Critical Environment

4/5 Stars

Please describe how your organization has benefited from your CSS Select subscription?

[CSS Select] has been a benefit when we migrated from an older version and having the assistance when we suffered downtime.

What would you tell to someone new to their CSS Select subscription?

[CSS Select] is essential if you have a business-critical environment.

Citrix Services Customer Review

Customer Review: Successful Installations

3.5/5 Stars

Please describe how your organization has benefited from your CSS Select subscription?

[One of the main benefits is we’re using] Citrix Select product features, tools, and resources to support and maintain and monitor our environment.

What would you tell to someone new to their CSS Select subscription?

The CSS Select subscription gives you access to the Knowledge Base, which can guide a customer through successful installations. In addition to the available tools used to monitor the health of your Citrix environment.

Citrix Services Customer Testimonial

Testimonial: Guidance and Assistance

[CSS Select] has helped us by having access to software updates and upgrades as soon as they become available, and by providing guidance and assistance during product installation, upgrades, and configurations.

Rawan Allawi, Computer Engineer, Telecommunications Regulatory Commission




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