TechValidate Research on Citrix Services

1104 TechFacts – Page 29 of 37


An IT Specialist of a small business computer services company is very likely to recommend* Citrix Certification for the following reason:

“I really love the whole package Citrix is delivering through the workspace suite.”

*Based on a response of 9 to the question “On a scale of 0-10, how likely would you be to recommend Citrix Certification?”

44% of surveyed IT organizations agree it is very important that they hire and retain employees who are Citrix Certified.

44%

63% of surveyed customers resolved issues faster with Citrix Support compared to most other IT providers.

Citrix Worldwide Education Student Testimonial

Citrix Education offers very good trainers that explain Citrix products in a way that enables me to implement and use Citrix products quickly and efficiently.

IT Architect, Medium Enterprise Computer Services Company

Citrix Support Customer Testimonial

Citrix provides us with a quick response time and their Support team has a comprehensive understanding of their products.

System Administrator, Medium Enterprise Transportation Services Company

Citrix Support Customer Testimonial

Citrix Support is very knowledgeable about the product and we do not have to go through multiple tiers of support personnel to get a problem resolved.

Engineer, Large Enterprise Health Care Company

Citrix Support Customer Testimonial

They treat me like a person, not an account. They’re always willing to sit on the phone and talk through an issue with me and never seem impatient or bothered with my ignorance.

System Administrator, Large Enterprise Financial Services Company

Citrix Support Customer Testimonial

Citrix personnel are always there, ready to help us. They are always bringing innovation.

IT Manager, Global 500 Pharmaceuticals Company

Citrix Support Customer Testimonial

I have over 15 years of experience with supporting Citrix products, but still have some gaps in my knowledge. I rely on Citrix support to fill in those gaps, and our TRM is easily accessible and able to quickly provide me with answers because of his knowledge and expertise with the products. I have enjoyed working with Citrix Support.

System Administrator, Fortune 500 Health Care Company

Citrix technical support has always delivered. I have yet to experience an issue that was unresolvable.

Engineer, Large Enterprise Health Care Company

Citrix Support Customer Testimonial

Citrix Support Engineers have a can-do attitude and are always very courteous.

Engineer, Educational Institution

Citrix Support Customer Testimonial

Citrix Support is an extension of our team and we rely on them to provide us with many answers to all of the Citrix products that are currently in our production as well as test environments at each of our global data centers.

IT Vice President, Global 500 Banking Company

Citrix Support Customer Testimonial

Compared to other vendors, Citrix makes it easier to engage engineers.

IT Professional, Large Enterprise Professional Services Company

Citrix Support Customer Testimonial

Citrix provides us with prompt and efficient support.

IT Architect, Fortune 500 Computer Services Company

Citrix Support Customer Testimonial

When we have a problem, Citrix Support is very helpful and easy to work with.

Server Administrator, Non-profit

Citrix Support Customer Testimonial

Between Citrix Support and the Citrix Discussion board, you will find an answer to your problem.

IT Professional, Small Business Professional Services Company

Citrix Support Customer Testimonial

For us, there is a measure of comfort knowing that we have the ability to fix problems as needed, especially when we have an emergency and a lack of knowledge about the particular problem. Having 24/7 coverage is like having insurance for our enterprise.

Systems Engineer, Large Enterprise Health Care Company

Citrix Support Customer Testimonial

With the TRM, we have a single point of contact. This allows our whole Citrix Support team to pass information about our systems to one person, which cuts down on the amount of time needed to explain issues by bypassing the ‘tell me about your environment’ questions.

Senior IT Architect, Large Enterprise Health Care Company

Citrix Support Customer Testimonial

TRM support has been superior in helping us get answers quickly, as well as getting on the right track for complicated issues and planning our enterprise roadmap.

System Administrator, Non-Profit

Citrix Support Customer Testimonial

Citrix Support is always willing to help and at times create fixes just for us. We get to work with real people that are dedicated to us for an issue and it is great not to have to go through the issues with new people each time we call back.

IT Architect, Medium Enterprise Health Care Company

Citrix Support Customer Testimonial

Citrix support provides us with expert knowledge of the product that we don’t have in-house.

IT Director, Large Enterprise Professional Services Company

Citrix Support Customer Testimonial

Our relationship with Citrix is more like a partnership when compared to most vendors. This is due to the TRM support we have invested in.

System Administrator, State & Local Government

Citrix Support Customer Testimonial

The major benefit to working with Citrix Support is that our business is no longer afraid to expand and upgrade. Whenever problems arise, Citrix is only a phone call away.

System Administrator, Medium Enterprise Computer Hardware Company

Citrix Support Customer Testimonial

Citrix provides us with quick and effective support as well as valuable recommendations that help us improve our Citrix environment.

IT Specialist, Global 500 Computer Services Company

Citrix Support Customer Testimonial

I believe that it is paramount to any business that relies on Citrix as part of their infrastructure to have access to Citrix Support and TRMs.

IT Professional, Large Enterprise Transportation Services Company

Citrix Partners Customer Testimonial

Working with Citrix Support allows us to resolve Citrix product issues more efficiently and provides us with access to an escalation process that gets us to needed Citrix resources more rapidly. This is essential when working on implementation projects.

IT Professional, Small Business Computer Services Company

Citrix Support Customer Testimonial

With Citrix support, we are able to resolve issues that no one else has the ability to support.

IT Manager, Fortune 500 Computer Services Company

Citrix Support Customer Testimonial

Citrix Support provides us with the technical backbone that our organization needs in order to deliver solutions through Citrix Technologies. They are dependable, knowledgeable, and are serious about providing a level of support that guarantees the confidence of success that we need in an IT world.

IT Manager, Large Enterprise Health Care Company

Citrix Support Customer Testimonial

With Citrix support, we have the knowledge that someone is there to back us up.

IT Architect, State & Local Government

Citrix Support Customer Testimonial

I have found that, compared to other technology providers, Citrix support is ready to assist me no matter what my issue is. Most companies I deal with seem to look immediately for how they cannot help us with our problem.

Engineer, Large Enterprise Financial Services Company




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