TechValidate Research on Citrix Customer Success

1244 TechFacts – Page 28 of 42


Citrix Services Customer Satisfaction Rating

An IT Architect of a medium enterprise energy & utilities company said they would be very likely to recommend Citrix Services for this reason:

Excellent online documents, Citrix TV, and exam guides.

Citrix Services Customer Satisfaction Rating

Jude Gnanapragasam, a Senior IT Architect at Acrodex said they would be very likely to recommend Citrix Services for this reason:

Citrix services have been outstanding. They go above and beyond with their aptitude and knowledge to resolve the issues that I had with our Citrix infrastructure.

Citrix Services Customer Satisfaction Rating

Lance Jones, an IT Professional at Epsom & Ewell Borough Council, said they would be very likely to recommend Citrix Services for this reason:

Citrix support is the best that I have experienced. They are quick, efficient, and knowledgeable.

Citrix Services Customer Satisfaction Rating

David Martin, a System Administrator at UnitedHealth Group Incorporated\Optum Technology said they would be very likely to recommend Citrix Services for this reason:

Citrix is very reliable and does exactly what it promises it will do. Support is great there are plenty of technologies that go along with Citrix that makes it a very attractive resource.

Citrix Services Customer Satisfaction

NPS Score

90% of IT organizations are likely to recommend Citrix Services.*

90%

Citrix Services Customer Testimonial

Citrix Support’s availability and knowledge provides me with peace of mind in that if I do encounter issues, they have the technical staff available 24/7 to assist.

Tim Risley, Senior System Administrator, University of Southern Indiana

Citrix Services Customer Testimonial

I wouldn’t work for any company that has no Citrix Support. There are times that we all need guidance and having Citrix Support gives us, the engineers, peace of mind. It’s like an insurance blanket.

Luis Hernandez, Sr. Windows Administrator, Infogroup

Citrix Services Customer Testimonial

Citrix gives us confidence in the product because we know that there is someone to call in case help is needed.

Andy Harper, Senior Server Administrator, ACS Technologies

Citrix Services Customer Testimonial

I know I will get my issues resolved in a timely manner because Citrix Support is just a phone call away.

Engineer, Fortune 500 Retail Company

Citrix Services Customer Testimonial

Citrix Support is very responsive and knowledgeable in supporting our environment.

Network Administrator, Global 500 Electronics Company

Citrix Services Customer Testimonial

As a Citrix Gold Partner, Citrix Service Provider, and former Cloud Advisor, Citrix Support has provided support for my organization on XenApp, XenServer, XenDesktop, NetScaler, and the old CloudPlatform. Having the ability to call the vendor gives peace of mind to our clients as well as our upper management.

IT Architect, Medium Enterprise Professional Services Company

Citrix Services Customer Testimonial

Citrix support cares. They feel like an extension to my team rather than a third party vendor. They see every case through from start to finish.

William Dempsey, IT Manager, Davis Health System

Citrix Services Customer Testimonial

Citrix Support always makes the best effort to solve your problem.

Javier Astiz, Chief Technology Officer, Laboratorios Cinfa

Citrix Services Customer Testimonial

Citrix Support provides additional support where my knowledge is lacking.

Network Administrator, State & Local Government

Citrix Services Customer Testimonial

Citrix Support has an extremely professional and dedicated staff that is willing to see the problem through to the end.

Network Administrator, State & Local Government

Citrix Services Customer Testimonial

Citrix Support saves me time and money by eliminating my troubleshooting on complex issues.

Engineer, Small Business Computer Services Company

Citrix Services Customer Testimonial

We are mainly a Citrix Based, XenApp, XenMobile, ShareFile, RemoteAccess, Netscaler company so Citrix support is a go-to place for our environment.

Anand RS, IT Systems Engineer, Watermark

Citrix Services Customer Testimonial

Citrix Support reduces downtime and increases the reliability and dependability of using Citrix products.

Jude Gnanapragasam, Senior IT Architect, Acrodex

Citrix Services Customer Testimonial

We have always been able to contact Citrix Tech Support for an accurate and timely resolution of our problems.

IT Architect, Medium Enterprise Energy & Utilities Company

Citrix Services Customer Testimonial

Citrix Support is always there for us when we cannot reach a resolution. Most issues are fairly complex and involved but 95% of them are resolved in the first call. The follow-up is also valuable to us as we are Citrix partners and constantly learning.

CEO, Non Profit

Citrix Services Customer Testimonial

We are by no means gurus here so it is nice to be able to call someone that knows the products well when we can’t figure it out on our own.

IT Administrator, Medium Enterprise Health Care Company

Citrix Services Customer Testimonial

24/7 Citrix support availability is helpful to my company and clients when we need it the most. It helps us fix some of the high priority issues.

IT Manager, Fortune 500 Hospitality Company

Citrix Services Customer Testimonial

When we need support it is nice to know that there are team resources available.

IT Systems Analyst, Large Enterprise Hospitality Company

Citrix Services Customer Testimonial

Citrix Support allows us to effectively and efficiently resolve issues the very first time.

Engineer, Medium Enterprise Financial Services Company

Citrix Services Customer Testimonial

We are a relatively small company which delivers a vast range of solutions including Citrix products. We are doing this with a small but very confident team because they know that Citrix Support always has their back.

IT Specialist, Medium Enterprise Computer Services Company

Citrix Services Customer Testimonial

A few years ago when XenApp and Desktop were at version 6.5, the support was not up to par. I decided to build version 7.x on my own, configure the NetScaler, and upgrade it but then I ran into a problem. I called support and WOW, the experience was amazing. Everyone was friendly, able to help, asked their colleagues for help, and escalated the issue. I received calls the next day and even the sales rep and product engineers helped out over the phone. The first level support was fantastic, even when it was 2 a.m. their time.

Dave Lakatta, IT Administrator, University of California, Los Angeles

Citrix Services Customer Statistic

86% of IT organizations agreed with the following statement:

“Citrix Support is knowledgeable and resolved my issue in a timely manner.”

Citrix Services Customer Testimonial

When our team runs into unknown technical issues or needs to resolve an extremely complex problem, the Citrix Support team is always available to assist us in getting a timely resolution to our clients’ problems.

Jeff Hauser, Technical Consultant, Innovative Integration

Citrix Services Customer Testimonial

As a Health Care organization, we find Citrix Support’s quick resolution of issues to be critical.

Engineer, Large Enterprise Health Care Company

Citrix Services Customer Testimonial

Downtime costs our organization money and more importantly, adversely affects the lives of our patients. Clinical Systems need to be accessible 24×7×365 so that we can continue to provide the level of care our patients deserve. Citrix support helps keep our business running.

System Administrator, Large Enterprise Health Care Company




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