TechValidate Research on Citrix Services

1052 TechFacts – Page 2 of 36


Citrix Services Customer Statistic

Improved Augmenting Staff with Experts

80% of surveyed Global 500, Large Enterprise, Medium Enterprise, and Fortune 500 IT organizations improved augmenting staff with technical experts with their CSS Select subscription.

Citrix Services Customer Statistic

Improved Readiness and Adoption

77% of surveyed Global 500, Large Enterprise, Fortune 500, and Medium Enterprise IT organizations improved readiness and adoption with their CSS Select subscription.

Citrix Services Customer Statistic

Improved Environment Performance and Downtime

87% of surveyed Fortune 500, Global 500, and Large Enterprise IT organizations improved environment performance and downtime with their CSS Select subscription.

Citrix Services Customer Statistic

Improved IT Costs and Product Value

75% of surveyed Fortune 500, Global 500, Large Enterprise, and Medium Enterprise IT organizations improved IT costs and product value with their CSS Select subscription.

Citrix Services Customer Statistic

3 Stars or Higher – Global & Fortune 500

86% Global 500, Large Enterprise, and Fortune 500 IT organizations rated their overall experience with CSS Select subscription as 3 stars or higher.

Citrix Services Customer Statistic

Realize Benefits 6 Months or Less

81% of surveyed Large Enterprise, Global 500, and Fortune 500 IT organizations realized value from their CSS Select subscription in less than 6 months.

81%

Citrix Services Customer Statistic

Increase productivity, minimize downtime and reduce IT costs

70% of surveyed IT organizations who are involved in their subscription renewal agree, that CSS Select helps them increase productivity, minimize downtime and reduce IT costs.

Citrix Services Customer Statistic

Better Feature Benefits

91% of surveyed IT organizations find the CSS Select feature benefits better compared to other technology vendors.

Citrix Services Customer Review

Customer Review: Stability and Reliability

4/5 Stars

Please describe how your organization has benefited from your CSS Select subscription?

We benefit with CSS Select by having platform stability and reliability.

What would you tell to someone new to their CSS Select subscription?

Citrix is a valued vendor and partnership.

Citrix Services Customer Testimonial

Testimonial: Rapid Support

Having CSS Select has provided me with the ability to obtain rapid support for issues encountered in the past related to licensing, upgrades and troubleshooting prior to major application rollouts.

IT Administrator, Non Profit

Citrix Services Customer Testimonial

Testimonial: Migration to Cloud

Our CSS Select subscription has helped us with the migration to the cloud.

System Administrator, State & Local Government

Citrix Services Customer Testimonial

Testimonial: Minimize Downtime

CSS Select provides us with the opportunity to expand and update our technology while maintaining the required level of support to minimize downtime.

IT Manager, State & Local Government

Citrix Services Customer Review

Customer Review: Great Value & Minimize Downtime

4.5/5 Stars

Please describe how your organization has benefited from your CSS Select subscription?

Minimize downtime and resolve any configuration issues when they arise.

What would you tell to someone new to their CSS Select subscription?

Great value for the money especially if your up-time requirements are important and critical to your organization.

Citrix Services Customer Testimonial

Testimonial: Support help for quick restoration

Due to our security requirements, we need to keep our systems updated, and it happens very frequently that patches introduce some changes.
Having CSS Select support is helping us to react quickly and to restore operations.

System Administrator, Small Business Banking Company

Citrix Services Customer Review

Customer Review: Zero Downtime

4/5 Stars

Please describe how your organization has benefited from your CSS Select subscription?

We benefit by having our CSS Select subscription with access to Support, and during deployment of updated components with zero downtime.

Citrix Services Customer Testimonial

Testimonial: Support Access Invaluable

Having access to CSS Select Technical Support has been invaluable when issues arise.

IT Director, Small Business Industrial Manufacturing Company

Citrix Services Customer Testimonial

Customer Testimonial: Migrating without added costs

One of the obvious benefits of having CSS Select has been migrating from an older OS platform without the added costs.

Senior IT Architect, S&P 500 Industrial Manufacturing Company

Citrix Services Customer Testimonial

Testimonial: Migration plan to Citrix Cloud

With CSS Select, they have helped us adopt a migration plan to Citrix Cloud for XenMobile.

Engineer, Medium Enterprise Financial Services Company

Citrix Services Customer Review

Customer Review: Better Adoption of Solution

4/5 Stars

Please describe how your organization has benefited from your CSS Select subscription?

It helped us with the adoption of new solutions.

What would you tell to someone new to their CSS Select subscription?

The value they bring is beneficial as they have an experience level that can help guide a business to better adoption of a solution.

Citrix Services Customer Review

Customer Review: Big Savings

4.5/5 Stars

Please describe how your organization has benefited from your CSS Select subscription?

With our CSS Select subscription, we’ve been able to work through issues ourselves without the need of and outside contractor… Big savings.

What would you tell to someone new to their CSS Select subscription?

You shouldn’t go without it.

Citrix Services Customer Testimonial

Testimonial: Superior Technical Support

With CSS Select, we get superior technical support has allowed us to overcome technical challenges very quickly and with excellent results.

IT Director, Medium Enterprise Automotive & Transport Company

Citrix Services Customer Testimonial

Testimonial: Big help with upgrades and migrations

CSS Select has helped me a lot in solving some upgrade and migration jobs.

IT Manager, Medium Enterprise Consumer Services Company

Citrix Services Customer Testimonial

Testimonial: Access to eLearning

With our CSS Select subscription, I like the access to eLearning courses to be able to see all the new features and stay current on Citrix tech.

Cloud Architect, Medium Enterprise Construction Company

Citrix Services Customer Testimonial

Testimonial: Quickly identify issues and resolve

Our CSS Select subscription gives us access to tech support during business hours and has helped us quickly identify issues and resolve them before they impact the business.

Engineering Director, Medium Enterprise Health Care Company

Citrix Services Customer Review

Customer Review: Faster and on time solution

4/5 Stars

Please describe how your organization has benefited from your CSS Select subscription?

With our CSS Select subscription, we get the solution on time and faster.

Citrix Services Customer Testimonial

Testimonial: Solving Our Configuration Doubts

CSS Select helped solve all our doubts when configuring systems, and they found bugs/errors on our platforms.

Chief Technology Officer (CTO), Medium Enterprise Pharmaceuticals Company

Citrix Services Customer Testimonial

Testimonial: Streamlining Budget

Some of the benefits with our CSS Select subscription have been budget streamlining and access to support.

IT Manager, Large Enterprise Electronics Company

Citrix Services Customer Testimonial

Testimonial: eLearning for new hires

With the CSS Select eLearning access, a new colleague needed to get an introduction into the basic topic of XenApp administration. The eLearning module did this for us.

IT Professional, Large Enterprise Health Care Company

Citrix Services Customer Testimonial

Testimonial: Immediate Help

We get immediate help from Citrix in case of any issue with our CSS Select Subscription.

System Integrator, Large Enterprise Banking Company

Citrix Services Customer Review

Customer Review: Highly Confident with Large Scale Deployments

4/5 Stars

Please describe how your organization has benefited from your CSS Select subscription?

Having our CSS Select subscription gives us unlimited access to always on support, which allows us to be highly confident with large scale deployments and mission critical systems.




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