TechValidate Research on Citrix Customer Success

1348 TechFacts – Page 2 of 45


Citrix Services Customer Review

4/5 Stars

How has your Customer Success program enabled your success with Citrix?

Our Customer Success program has helped us with issue resolution, leading to reduced downtime.

Would you recommend your Citrix Customer Success program, and if so, why?

Yes, Priority Plus builds a true partnership with Citrix instead of a transactional one.

Citrix Services Customer Review

4/5 Stars

How has your Customer Success program enabled your success with Citrix?

The Citrix team is definitely interested in resolving our issues. The number of issues we have has slowed us down in the past.

Would you recommend your Citrix Customer Success program, and if so, why?

Yes, the fact that this program even exists tells customers that Citrix is genuinely interested in our success.

This is a sign of a good partner.

Citrix Services Customer Review

4.5/5 Stars

How has your Customer Success program enabled your success with Citrix?

Yes. Citrix Support helped us prove that the root cause of an issue we were having was not a Citrix issue, rather there was another external force causing issues in our environment.

Would you recommend your Citrix Customer Success program, and if so, why?

Yes, I would as it helps us keep focused on projects and operations.

Citrix Services Customer Review

5/5 Stars

How has your Customer Success program enabled your success with Citrix?

Yes definitely. It’s always helpful to have timely and professional support when you need it.

Would you recommend your Citrix Customer Success program, and if so, why?

Yes, it has some of the best available products that enable IT to easily manage applications, desktops, networking, etc.

Citrix Services Customer Review

5/5 Stars

How has your Customer Success program enabled your success with Citrix?

We can always depend on Citrix support to have our issues resolved.

Would you recommend your Citrix Customer Success program, and if so, why?

Once you reach out to Citrix support, rest assured that your issue will be fixed within an acceptable timeframe.

Citrix Services Customer Review

5/5 Stars

How has your Customer Success program enabled your success with Citrix?

The Citrix team supported us with the introduction of the Citrix Cloud and overcoming initial configuration problems, solving them quickly and comprehensively.

Would you recommend your Citrix Customer Success program, and if so, why?

Yes, because only with a program like this could we be able to develop a solution in-house.

Citrix Services Customer Review

5/5 Stars

How has your Customer Success program enabled your success with Citrix?

With our Technical Account Manager (TAM), the response time for our open support issues has been drastically reduced. The answers to our problems have also been more relevant.

Would you recommend your Citrix Customer Success program, and if so, why?

Yes, because the technical team is very competent and provides very clear and complete answers to our complex problems with Citrix products.

Citrix Services Customer Review

5/5 Stars

How has your Customer Success program enabled your success with Citrix?

Citrix Customer Success provides better solutions that help us drive digitalization much faster.

Citrix Services Customer Review

5/5 Stars

How has your Customer Success program enabled your success with Citrix?

Customer Success Select has helped us increase service availability. Citrix has a highly reliable support team that supports us in a timely manner.

Would you recommend your Citrix Customer Success program, and if so, why?

Yes, I highly recommend Citrix Select to improve the business productivity and lessen the burden on IT.

Citrix Services Customer Review

5/5 Stars

How has your Customer Success program enabled your success with Citrix?

It has allowed us to scale out our environment and better utilize our infrastructure.

Citrix Services Customer Review

5/5 Stars

How has your Customer Success program enabled your success with Citrix?

We are working toward using Citrix to provide multiple solutions for both Staff and Students at our University and our Customer Success Team has been a huge help with this effort.

Would you recommend your Citrix Customer Success program, and if so, why?

Yes. Our Customer Success team has helped to keep us moving in multiple directions with our technology and enabled us to position Citrix as a solution for multiple problems, especially during the COVID-19 pandemic.

Citrix Services Customer Review

5/5 Stars

How has your Customer Success program enabled your success with Citrix?

Our Customer Success program has helped minimize our downtimes.

Would you recommend your Citrix Customer Success program, and if so, why?

Yes, knowing about latest technologies and having a team of experts swiftly available when needed should be a priority for every organization.

Citrix Services Customer Statistic

4.5/5 Stars



Over 40% of Priority Plus customers rated their overall experience with their Customer Success program as 4.5/5 stars or higher.

Citrix Services Customer Statistic

4/5 Stars



Nearly 70% of Priority customers rated their overall experience with their Customer Success program as 4/5 stars or higher. 

Citrix Services Customer Statistic

4/5 Stars



Nearly 75% of Priority Plus customers rated their overall experience with their Customer Success program as 4/5 stars or higher.

Citrix Services Customer Statistic

4/5 Stars



Nearly 65% of customers rated their overall experience with their Customer Success program as 4/5 stars or higher. 

Citrix Services Customer Testimonial

Testimonial: Resolve issues with resources

The best part of my Citrix Customer Success program is the number of people that have been involved in resolving our issues.

If the right person isn’t on our immediate team, then someone from the Product team gets involved.

Charlie Eberhardt, Service Manager, Xerox Corporation

Citrix Services Customer Testimonial

Testimonial: Scale your environment and realize better infrastructure usage

The best part of our Citrix Customer Success program is that it has allowed us to scale out our environment and better utilize our infrastructure.

Joe Walker, Cloud Architect, CSP

Citrix Services Customer Testimonial

Testimonial: TAM response

The best part of my Citrix Customer Success program is the constant contact with our Technical Account Manager (TAM) and the ability to escalate priority tickets, fast.

Heath Shaffer, System Administrator, Paramount Pictures Corporation

Citrix Services Customer Testimonial

Testimonial: TAM support to reach organization goals

The best part of my Citrix Customer Success program is my Technical Account Manager and the team that helps our organization reach our goals.

IT Professional, Federal Government

Citrix Services Customer Testimonial

Testimonial: Quick response times and helpful solutions

The best part of my Citrix Customer Success program is their ability to respond with a solution that can be implemented quickly, and not in a DEV or STAGE environment.

Scott Lorenzen, Sr. System Engineer, Blue Cross and Blue Shield of Florida

Citrix Services Customer Testimonial

Testimonial: Work with knowledgeable engineers and realize quick response times

The best part of my Citrix Customer Success program is the response times and knowledge of their support engineers.

William Miller, IT Director, Daniel Coker Horton & Bell, PA

Citrix Services Customer Testimonial

Testimonial: Access training resources

The best part of my Citrix Customer Success program is the access to excellent training resources.

Stefan Fischer, Engineer, OBT

Citrix Services Customer Testimonial

Testimonial: Enable new technologies faster

The best part of my Citrix Customer Success program is having Citrix expertise available to enable new technologies quickly in our environment.

IT Director, Global 500 Consumer Products Company

Citrix Services Customer Testimonial

Testimonial: Quick response times and ticket resolution

The best part of my Citrix Customer Success program is the ease of logging tickets and response time for technical issues.

System Administrator, Medium Enterprise Retail Company

Citrix Services Customer Testimonial

Testimonial: Resolve issues working with knowledgeable engineers

The best part of my Citrix Customer Success program is that we always get solutions to our issues and challenges.

Citrix always has very well trained engineers to help us.

IT Specialist, Global 500 Computer Services Company

Citrix Services Customer Testimonial

Testimonial: Customized support to fit your organizations objectives

The best part of my Citrix Customer Success program is the alignment with my organization’s objectives and our partnership.

Jamie O'Brien, IT Specialist, Compugen

Citrix Services Customer Testimonial

Testimonial: Realized support during pandemic

Citrix solutions and support have enabled our IT team to address all unknown challenges posed during COVID, enabling 100% work from home (WFH) for our organization immediately after lockdown.

Operations Manager, Large Enterprise Computer Software Company

Citrix Services Customer Testimonial

Testimonial: Get the right support and resolve issues fast

The best part of my Citrix Customer Success program is knowing Citrix is there to resolve the issues, fast.

Don Ebert, IT Administrator, Old Republic Surety

Citrix Services Customer Testimonial

Testimonial: Give the best support quality and do it quickly

The best part of my Citrix Customer Success program is that I’m able to give my clients the best possible support available, quickly.

Lee Webb, IT Specialist, NTT DATA




More Research on Citrix Customer Success