TechValidate Research on Citrix Services

1052 TechFacts – Page 1 of 36


Citrix Services Customer Review

3.5/5 Stars

Please describe the benefits that you realized from taking a Citrix training course or obtaining a certification.

Management’s confidence in my decision making.

What would you tell to someone considering taking a Citrix training course?

If you have been working in the Citrix field for a couple of years, or for over 20 years as I have, no matter how much you know, Management will have more confidence in your skills and decision making capabilities if you have that certification to back you up.

Citrix Services Customer Review

3.5/5 Stars

Please describe the benefits that you realized from taking a Citrix training course or obtaining a certification.

Even though I knew some of what was in the training, going through the whole course I was able to learn more details about the product and how to better use it.

What would you tell to someone considering taking a Citrix training course?

Get all the training you can!

Citrix Services Customer Review

Please describe the benefits that you realized from taking a Citrix training course or obtaining a certification.

Industry recognition, it has been helpful as our company proceeds through mergers to be certified when HR is doing evaluations. The new process of being able to re-certify without retesting is a great benefit to customers.

What would you tell to someone considering taking a Citrix training course?

Do it, well worth it.

Citrix Support Customer Statistic

Nearly half of surveyed organizations increased the productivity of their IT staff by 20-30% or more with their CSS Select subscription.

49%

Citrix Services Customer Statistic

Nearly 75% of surveyed IT organizations who selected their CSS Select subscription say it helps them increase productivity, minimize downtime and reduce IT costs, and they realized this value from their CSS Select subscription in less than 6 months.

74%

Citrix Services Customer Statistic

More than half of surveyed IT organizations who selected their CSS Priority subscription say it helps them increase productivity, minimize downtime and reduce IT costs, and they realized this value from their CSS Priority subscription in less than 6 months.

67%

Citrix Services Customer Statistic

Would Renew – Reduce Costs

Half of surveyed IT Managers at IT organizations would renew their subscription with Citrix Customer Success Services (CSS) because it helps reduce IT costs.

49%

Citrix Services Customer Statistic

Increase Producivity

More than half of surveyed IT Managers and IT Administrators at IT organizations would renew their subscription with Citrix Customer Success Services (CSS) because it helps increase productivity.

52%

Citrix Services Customer Statistic

Increase productivity, Minimize Downtime and Reduce IT Costs

88% of surveyed IT organizations who use their CSS Select subscription to help them increase productivity, minimize downtime and reduce IT costs, saw the following benefits:

  • Improved business growth
  • Increased productivity
88%

Citrix Services Customer Statistic

Increase Productivity, Minimize Downtime and Reduce IT Costs

92% of surveyed IT organizations who use their CSS Select subscription to help them increase productivity, minimize downtime and reduce IT costs saw the following benefits:

  • Improvements in product value
  • Improvements with IT costs
92%

Citrix Services Customer Review

Customer Review: Important to have CSS Priority for Enterprise Organization & for Cloud

4/5 Stars

What would you tell to someone considering an upgrade to Priority?

It’s important for an Enterprise organization to have CSS Priority support for their environment. With cloud technology the dependence on the Citrix organization has increased.

Citrix Services Customer Statistic

See value 6 months or less – Medium Enterprise

80% of surveyed Medium Enterprise IT organizations realized value from their CSS Priority subscription in less than 6 months.

80%

Citrix Services Customer Statistic

See value in 6 months or less – Health Care

75% of surveyed Health Care IT organizations realized value from their CSS Priority subscription in less than 6 months.

Citrix Services Customer Statistic

See value in 6 months or less – Financial Services

75% of surveyed Financial Services IT organizations realized value from their CSS Priority subscription in less than 6 months.

Citrix Services Customer Statistic

Most value Priority Queue – Health Care

100% of surveyed Health Care IT organizations report the CSS Priority benefit that has provided the most value to their organization is the Priority Queue.

100%

Citrix Services Customer Statistic

Most Value Technical Account Manager – Financial Services

100% of surveyed Financial Services IT organizations report the CSS Priority benefit that has provided the most value to their organization is the Technical Account Manager.

100%

Citrix Services Customer Statistic

Most value Priority Queue

81% of surveyed IT organizations report the CSS Priority benefit that has provided the most value to their organization is the Priority Queue.

Citrix Services Customer Statistic

Most Value Technical Account Manager

94% of surveyed IT organizations report the CSS Priority benefit that has provided the most value to their organization is their Technical Account Manager.

Citrix Services Customer Statistic

Accelerate adoption, minimize risk and maximize the value of their Citrix solution – Government IT

100% of surveyed Government IT organizations agree, their CSS Priority subscription helps them accelerate adoption, minimize risk and maximize the value of their Citrix solution.

100%

Citrix Services Customer Statistic

Achieve goals faster and maximize the return on their investment – Healthcare

75% of surveyed Health Care IT organizations agree, their CSS Priority subscription helps them achieve their business goals faster and maximize the return on their investment.

Citrix Services Customer Statistic

Achieve Goals Faster and Maximize Return Investment

71% of surveyed Large Enterprise IT organizations agree, their CSS Priority subscription helps them achieve their business goals faster and maximize the return on their investment.

Citrix Services Customer Statistic

Rated Almost 4 Stars or Higher

80% Large Enterprise and Global 500 IT organizations rated their overall experience with CSS Priority subscription as 3.5 stars or higher.

Citrix Services Customer Statistic

Rated Three Stars or Higher

91% of IT organization participants, who are involved in the renewal, rated their overall experience with CSS Priority subscription as 3.5 stars or higher.

Citrix Services Customer Statistic

Reduce Costs and Optimize Environment

70% of surveyed IT organizations, who are involved in the renewal, improved by reducing costs and optimizing the environment since upgrading to CSS Priority.

Citrix Services Customer Statistic

Improve Business Success Measures and Accelerate Adoption

73% of surveyed IT organizations, who are involved in the renewal, improved business success measures and accelerate adoption since upgrading to CSS Priority.

Citrix Services Customer Statistic

Improved Acceleration, Resolution and Minimized Downtime

91% of surveyed IT organizations who selected involved improved issue acceleration, resolution and minimize downtime since upgrading to CSS Priority.

Citrix Services Customer Statistic

Improved Success Rate of Change Events

82% of surveyed IT organizations who selected involved improved success rate of change events since upgrading to CSS Priority.

Citrix Services Customer Statistic

Better Benefits

88% of surveyed IT organizations find CSS Priority feature benefits better compared to other technology vendors.

Citrix Services Customer Statistic

Better Benefits

91% of surveyed IT organizations, who are involved in the renewal, find CSS Priority feature benefits better compared to other technology vendors.

Citrix Services Customer Statistic

Improved Business Growth and Productivity

80% of surveyed Fortune 500, Global 500, Large Enterprise, and Medium Enterprise IT organizations improved business growth and productivity with their CSS Select subscription.




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