TechValidate Research on Citrix Customer Success

1348 TechFacts – Page 1 of 45


Citrix Services Customer Statistic

53% of surveyed IT organizations noticed a decrease in the number of internal support escalations from end-users or customers that they support after taking a Citrix training course.

53%

Citrix Services Customer Statistic

61% of surveyed students have been able to position themselves as a subject matter expert as a result of obtaining a Citrix Certification.

61%

Citrix Customer Success Management Customer Statistic

80% of surveyed Global 500 organizations said their Customer Success Engineer (CSE) helped them achieve their desired business outcomes by giving them information that improved their technical knowledge and skills.

80%

Citrix Customer Success Management Customer Statistic

80% of surveyed Global 500 organizations said their Citrix Customer Success Manager (CSM) helped them achieve their desired business outcomes by understanding their challenges and providing guidance to solve them.

80%

Citrix Customer Success Management Customer Statistic

60% of surveyed Global 500 organizations improved their end user and employee experience with the Citrix Customer Success Management team.

Citrix Customer Success Management Customer Statistic

62% of surveyed Small Business organizations work with the Citrix Customer Success Management team for access to tools and resources they otherwise wouldn’t have.

62%

Citrix Customer Success Management Customer Statistic

90% of surveyed Global 500 organizations work with the Citrix Customer Success Management team for direct access to Citrix subject matter experts.

90%

Citrix Customer Success Management Customer Statistic

89% of surveyed organizations who said the Citrix Customer Success Management team helped accelerate their time to value noted that the core value of working with the CSM team is having direct access to Citrix subject matter experts.

89%

Citrix Education Customer Statistic

26% of surveyed IT organizations reported they were able to reduce internal support call volume as a result of Citrix training.

26%

Citrix Customer Success Management Customer Satisfaction Rating

An IT Manager at a medium enterprise construction company recommends Citrix Customer Success Management because:

The Citrix CSM team is keen to understand our use cases to enable us to use their products to the best of our ability—and do it efficiently. They are also keen to understand any problems we may be facing so that their support and engineering teams can be engaged and get our issues resolved.

Citrix Customer Success Management Customer Satisfaction Rating

An Enterprise Architect at a large enterprise healthcare company said she would recommend working with Citrix Customer Success Management because:

From build support all the way through incident support, the Citrix CSM team has been there for us whenever we’ve needed them. The team is friendly and knowledgeable, and has gone above and beyond to help us through some very big moments of crisis.

Citrix Customer Success Management Customer Statistic

4/5 Stars



80% of surveyed organizations rated their overall experience with their Citrix Customer Success Manager as 4 or higher.

Citrix Customer Success Management Customer Statistic

76% of organizations agreed that the Citrix Customer Success Management team was key to the successful implementation and adoption of their Citrix solution.

Citrix Customer Success Management Customer Testimonial

What I most appreciate about the Citrix CSM team is their ability to understand our challenges, goals, and strategy to help drive adoption.

Senior IT Architect, Small Business Insurance Company

Citrix Customer Success Management Customer Testimonial

The CSM team always listens to our challenges and meets them head-on. They also help reach out internally to ensure the correct teams are involved to help.

IT Administrator, Fortune 500 Construction Company

Citrix Customer Success Management Customer Testimonial

The personalized care and new release updates I receive from my CSM team are priceless.

James Luhring, IT Architect, Epiq

Citrix Customer Success Management Customer Testimonial

We really appreciate how close the Citrix CSM team is to us, our needs, our environment. They know all of our infrastructure. And as we evolve, we don’t have to explain everything from the beginning to a new team. Plus, when we need assistance, they are very helpful and do their best to assist us.

Kike Maldonado, Consultant, Vueling Airlines SA

Citrix Customer Success Management Customer Testimonial

What I appreciate most about the CSM team is that they’re knowledgeable and personable. I like having both someone to assist with overall coordination of our Citrix engagements—and someone to serve as the technical expert.

Martin Zeller, Security Officer, Tampa General Hospital

Citrix Customer Success Management Customer Testimonial

Everyone promises excellent support, but that’s sometimes hard to get once a purchase order has been signed. What I appreciate most about the CSM team is their dedication to my successful implementation, even though the sale transaction occurred long ago.

IT Vice President, Medium Enterprise Real Estate Company

Citrix Customer Success Management Customer Statistic

Accelerate end user adoption

82% of surveyed organizations accelerated the adoption of their Citrix solution by 4x or more with the Customer Success Management team.

82%

Citrix Services Customer Satisfaction Rating

Citrix Support is professional, know what they are doing, know what the Citrix product can do, and match our business needs to the product’s capabilities.

Citrix Services Customer Satisfaction Rating

Citrix Customer Success provides really good Technical Support with a focus on customers. It is a really good and innovative service.

Citrix Services Customer Satisfaction Rating

Lee Webb, an IT Specialist at NTT DATA, would be very likely to recommend Citrix Services for this reason:

I have been working with Citrix for over 10 years and it constantly gets better and better.

Citrix Services Customer Satisfaction Rating

Mir Haq, a System Administrator at Codan Canada, would be very likely to recommend Citrix Services for this reason:

I receive great support from the customer service agents every time I need their help with production issues.

Citrix Services Customer Satisfaction Rating

I have found Citrix products to be rock solid and Citrix product support to be exceptional.

Citrix Services Customer Satisfaction Rating

Citrix Customer Success has always been top-notch and exemplary in my experience.

Citrix Services Customer Satisfaction Rating

Citrix products have been extremely reliable for the 20 years that I have been using them.

This year, our Citrix products helped enable us to move to a Work From Home (WFH) environment in days. Most of that time was spent training our users on how to use it.

Citrix Services Customer Satisfaction Rating

Citrix has been a great tool for our University to transition to a more remote workforce as well as remote learning during the COVID-19 pandemic.

Citrix Services Customer Satisfaction Rating

Citrix Technical Support has bent over backward to help our technical team. They’ve shown up to our War Rooms and helped find solutions to tough challenges.

Citrix Services Customer Satisfaction Rating

Citrix solutions and appliances are easy to maintain, Admin friendly, and secure.

Their support over the last several years has been very satisfying.




More Research on Citrix Customer Success