TechValidate Research on Citrix Customer Success

1328 TechFacts – Page 1 of 45


Citrix Services Customer Satisfaction Rating

Citrix Support is professional, know what they are doing, know what the Citrix product can do, and match our business needs to the product’s capabilities.

Citrix Services Customer Satisfaction Rating

Citrix Customer Success provides really good Technical Support with a focus on customers. It is a really good and innovative service.

Citrix Services Customer Satisfaction Rating

Lee Webb, an IT Specialist at NTT DATA, would be very likely to recommend Citrix Services for this reason:

I have been working with Citrix for over 10 years and it constantly gets better and better.

Citrix Services Customer Satisfaction Rating

Mir Haq, a System Administrator at Codan Canada, would be very likely to recommend Citrix Services for this reason:

I receive great support from the customer service agents every time I need their help with production issues.

Citrix Services Customer Satisfaction Rating

I have found Citrix products to be rock solid and Citrix product support to be exceptional.

Citrix Services Customer Satisfaction Rating

Citrix Customer Success has always been top-notch and exemplary in my experience.

Citrix Services Customer Satisfaction Rating

Citrix products have been extremely reliable for the 20 years that I have been using them.

This year, our Citrix products helped enable us to move to a Work From Home (WFH) environment in days. Most of that time was spent training our users on how to use it.

Citrix Services Customer Satisfaction Rating

Citrix has been a great tool for our University to transition to a more remote workforce as well as remote learning during the COVID-19 pandemic.

Citrix Services Customer Satisfaction Rating

Citrix Technical Support has bent over backward to help our technical team. They’ve shown up to our War Rooms and helped find solutions to tough challenges.

Citrix Services Customer Satisfaction Rating

Citrix solutions and appliances are easy to maintain, Admin friendly, and secure.

Their support over the last several years has been very satisfying.

Citrix Services Customer Review

4/5 Stars

How has your Customer Success program enabled your success with Citrix?

Our Customer Success program has helped us with issue resolution, leading to reduced downtime.

Would you recommend your Citrix Customer Success program, and if so, why?

Yes, Priority Plus builds a true partnership with Citrix instead of a transactional one.

Citrix Services Customer Review

4/5 Stars

How has your Customer Success program enabled your success with Citrix?

The Citrix team is definitely interested in resolving our issues. The number of issues we have has slowed us down in the past.

Would you recommend your Citrix Customer Success program, and if so, why?

Yes, the fact that this program even exists tells customers that Citrix is genuinely interested in our success.

This is a sign of a good partner.

Citrix Services Customer Review

4.5/5 Stars

How has your Customer Success program enabled your success with Citrix?

Yes. Citrix Support helped us prove that the root cause of an issue we were having was not a Citrix issue, rather there was another external force causing issues in our environment.

Would you recommend your Citrix Customer Success program, and if so, why?

Yes, I would as it helps us keep focused on projects and operations.

Citrix Services Customer Review

5/5 Stars

How has your Customer Success program enabled your success with Citrix?

Yes definitely. It’s always helpful to have timely and professional support when you need it.

Would you recommend your Citrix Customer Success program, and if so, why?

Yes, it has some of the best available products that enable IT to easily manage applications, desktops, networking, etc.

Citrix Services Customer Review

5/5 Stars

How has your Customer Success program enabled your success with Citrix?

We can always depend on Citrix support to have our issues resolved.

Would you recommend your Citrix Customer Success program, and if so, why?

Once you reach out to Citrix support, rest assured that your issue will be fixed within an acceptable timeframe.

Citrix Services Customer Review

5/5 Stars

How has your Customer Success program enabled your success with Citrix?

The Citrix team supported us with the introduction of the Citrix Cloud and overcoming initial configuration problems, solving them quickly and comprehensively.

Would you recommend your Citrix Customer Success program, and if so, why?

Yes, because only with a program like this could we be able to develop a solution in-house.

Citrix Services Customer Review

5/5 Stars

How has your Customer Success program enabled your success with Citrix?

With our Technical Account Manager (TAM), the response time for our open support issues has been drastically reduced. The answers to our problems have also been more relevant.

Would you recommend your Citrix Customer Success program, and if so, why?

Yes, because the technical team is very competent and provides very clear and complete answers to our complex problems with Citrix products.

Citrix Services Customer Review

5/5 Stars

How has your Customer Success program enabled your success with Citrix?

Citrix Customer Success provides better solutions that help us drive digitalization much faster.

Citrix Services Customer Review

5/5 Stars

How has your Customer Success program enabled your success with Citrix?

Customer Success Select has helped us increase service availability. Citrix has a highly reliable support team that supports us in a timely manner.

Would you recommend your Citrix Customer Success program, and if so, why?

Yes, I highly recommend Citrix Select to improve the business productivity and lessen the burden on IT.

Citrix Services Customer Review

5/5 Stars

How has your Customer Success program enabled your success with Citrix?

It has allowed us to scale out our environment and better utilize our infrastructure.

Citrix Services Customer Review

5/5 Stars

How has your Customer Success program enabled your success with Citrix?

We are working toward using Citrix to provide multiple solutions for both Staff and Students at our University and our Customer Success Team has been a huge help with this effort.

Would you recommend your Citrix Customer Success program, and if so, why?

Yes. Our Customer Success team has helped to keep us moving in multiple directions with our technology and enabled us to position Citrix as a solution for multiple problems, especially during the COVID-19 pandemic.

Citrix Services Customer Review

5/5 Stars

How has your Customer Success program enabled your success with Citrix?

Our Customer Success program has helped minimize our downtimes.

Would you recommend your Citrix Customer Success program, and if so, why?

Yes, knowing about latest technologies and having a team of experts swiftly available when needed should be a priority for every organization.

Citrix Services Customer Statistic

4.5/5 Stars



Over 40% of Priority Plus customers rated their overall experience with their Customer Success program as 4.5/5 stars or higher.

Citrix Services Customer Statistic

4/5 Stars



Nearly 70% of Priority customers rated their overall experience with their Customer Success program as 4/5 stars or higher. 

Citrix Services Customer Statistic

4/5 Stars



Nearly 75% of Priority Plus customers rated their overall experience with their Customer Success program as 4/5 stars or higher.

Citrix Services Customer Statistic

4/5 Stars



Nearly 65% of customers rated their overall experience with their Customer Success program as 4/5 stars or higher. 

Citrix Services Customer Testimonial

The best part of my Citrix Customer Success program is the number of people that have been involved in resolving our issues.

If the right person isn’t on our immediate team, then someone from the Product team gets involved.

Charlie Eberhardt, Service Manager, Xerox Corporation

Citrix Services Customer Testimonial

The best part of our Citrix Customer Success program is that it has allowed us to scale out our environment and better utilize our infrastructure.

Joe Walker, Cloud Architect, CSP

Citrix Services Customer Testimonial

The best part of my Citrix Customer Success program is the constant contact with our Technical Account Manager (TAM) and the ability to escalate priority tickets, fast.

Heath Shaffer, System Administrator, Paramount Pictures Corporation

Citrix Services Customer Testimonial

The best part of my Citrix Customer Success program is my Technical Account Manager and the team that helps our organization reach our goals.

IT Professional, Federal Government




More Research on Citrix Customer Success