Citrix Services Customer Statistic
53% of surveyed IT organizations noticed a decrease in the number of internal support escalations from end-users or customers that they support after taking a Citrix training course.
Citrix Customer Success Management Customer Satisfaction Rating
An IT Manager at a medium enterprise construction company recommends Citrix Customer Success Management because:
The Citrix CSM team is keen to understand our use cases to enable us to use their products to the best of our ability—and do it efficiently. They are also keen to understand any problems we may be facing so that their support and engineering teams can be engaged and get our issues resolved.
Citrix Customer Success Management Customer Satisfaction Rating
An Enterprise Architect at a large enterprise healthcare company said she would recommend working with Citrix Customer Success Management because:
From build support all the way through incident support, the Citrix CSM team has been there for us whenever we’ve needed them. The team is friendly and knowledgeable, and has gone above and beyond to help us through some very big moments of crisis.
Citrix Customer Success Management Customer Testimonial
We really appreciate how close the Citrix CSM team is to us, our needs, our environment. They know all of our infrastructure. And as we evolve, we don’t have to explain everything from the beginning to a new team. Plus, when we need assistance, they are very helpful and do their best to assist us.
— Kike Maldonado, Consultant, Vueling Airlines SA
Citrix Customer Success Management Customer Testimonial
What I appreciate most about the CSM team is that they’re knowledgeable and personable. I like having both someone to assist with overall coordination of our Citrix engagements—and someone to serve as the technical expert.
— Martin Zeller, Security Officer, Tampa General Hospital
Citrix Customer Success Management Customer Testimonial
Everyone promises excellent support, but that’s sometimes hard to get once a purchase order has been signed. What I appreciate most about the CSM team is their dedication to my successful implementation, even though the sale transaction occurred long ago.
— IT Vice President, Medium Enterprise Real Estate Company
Citrix Services Customer Satisfaction Rating
Citrix products have been extremely reliable for the 20 years that I have been using them.
This year, our Citrix products helped enable us to move to a Work From Home (WFH) environment in days. Most of that time was spent training our users on how to use it.