Citrix Services Customer Statistic
53% of surveyed IT organizations noticed a decrease in the number of internal support escalations from end-users or customers that they support after taking a Citrix training course.
Citrix Customer Success Management Customer Satisfaction Rating
An IT Manager at a medium enterprise construction company recommends Citrix Customer Success Management because:
The Citrix CSM team is keen to understand our use cases to enable us to use their products to the best of our ability—and do it efficiently. They are also keen to understand any problems we may be facing so that their support and engineering teams can be engaged and get our issues resolved.
Based on a response of 9 to the question “On a scale of 0-10, how likely would you be to recommend Citrix Customer Success Management?”
Citrix Customer Success Management Customer Satisfaction Rating
An Enterprise Architect at a large enterprise healthcare company said she would recommend working with Citrix Customer Success Management because:
From build support all the way through incident support, the Citrix CSM team has been there for us whenever we’ve needed them. The team is friendly and knowledgeable, and has gone above and beyond to help us through some very big moments of crisis.
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend Citrix Customer Success Management?”
Citrix Customer Success Management Customer Testimonial
We really appreciate how close the Citrix CSM team is to us, our needs, our environment. They know all of our infrastructure. And as we evolve, we don’t have to explain everything from the beginning to a new team. Plus, when we need assistance, they are very helpful and do their best to assist us.
— Kike Maldonado, Consultant, Vueling Airlines SA
Citrix Customer Success Management Customer Testimonial
What I appreciate most about the CSM team is that they’re knowledgeable and personable. I like having both someone to assist with overall coordination of our Citrix engagements—and someone to serve as the technical expert.
— Martin Zeller, Security Officer, Tampa General Hospital
Citrix Customer Success Management Customer Testimonial
Everyone promises excellent support, but that’s sometimes hard to get once a purchase order has been signed. What I appreciate most about the CSM team is their dedication to my successful implementation, even though the sale transaction occurred long ago.
— IT Vice President, Medium Enterprise Real Estate Company
Citrix Services Customer Satisfaction Rating
Citrix Support is professional, know what they are doing, know what the Citrix product can do, and match our business needs to the product’s capabilities.
Based on a response of 9 to the question “On a scale of 0-10, how likely would you be to recommend Citrix Services?”
Citrix Services Customer Satisfaction Rating
Lee Webb, an IT Specialist at NTT DATA, would be very likely to recommend Citrix Services for this reason:
I have been working with Citrix for over 10 years and it constantly gets better and better.
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend Citrix Services?”
Citrix Services Customer Satisfaction Rating
Mir Haq, a System Administrator at Codan Canada, would be very likely to recommend Citrix Services for this reason:
I receive great support from the customer service agents every time I need their help with production issues.
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend Citrix Services?”
Citrix Services Customer Satisfaction Rating
Citrix products have been extremely reliable for the 20 years that I have been using them.
This year, our Citrix products helped enable us to move to a Work From Home (WFH) environment in days. Most of that time was spent training our users on how to use it.
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend Citrix Services?”
Citrix Services Customer Satisfaction Rating
Citrix has been a great tool for our University to transition to a more remote workforce as well as remote learning during the COVID-19 pandemic.
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend Citrix Services?”
Citrix Services Customer Satisfaction Rating
Citrix Technical Support has bent over backward to help our technical team. They’ve shown up to our War Rooms and helped find solutions to tough challenges.
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend Citrix Services?”
Citrix Services Customer Satisfaction Rating
Citrix solutions and appliances are easy to maintain, Admin friendly, and secure.
Their support over the last several years has been very satisfying.
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend Citrix Services?”