TechValidate Research on Citrix Customer Success

87 Charts – Page 3 of 3


Financial Services and Banking Organizations recommend Citrix Consulting

Would you recommend Citrix Consulting?

Yes: 95%
No: 5%

CXD-300 makes Citrix partners more effective

Did taking CXD-300: Deploying App and Desktop Solutions with Citrix XenApp and XenDesktop 7.6 give you the skills to help your customers accomplish their organizational goals with XenApp & XenDesktop?

Yes: 94%
No: 6%

CXD-300 Course Effectiveness

Will the skills you learned in the course help you reach the organizational goal you defined in the previous question?

Yes
97%
No
3%

77% of hiring managers require a Citrix Certification

Which level of Citrix Certifications do you require when hiring within your IT organization?

Citrix Certified - Associate (Entry-Level): 12%
Citrix Certified - Professional (Mid-Level): 30%
Citrix Certified - Expert (High-Level): 17%
Level of certification not important, as long as they are Citrix Certified: 19%
Not important: 23%

Citrix Certified Employees Succeed Longer

What is the average tenure of employees in your organization who are Citrix Certified?

5+ years: 47%
3-4 years: 26%
2-3 years: 20%
0-1 year: 5%
Employees are not currently Citrix Certified: 3%

Most Customers contact Citrix Support to get Efficient Resolution on Complex Issues

What challenges have you been able to remedy using Citrix Support?

A need to solve an issue efficiently and effectively
65%
Lack of expertise to address an issue
39%
Specialized use case and a need to resolve a complex issue
64%
Consultative advice for a technical issue
50%

Most Customers Contact Citrix Support for Complex Issues or Efficient Resolutions

What challenges have you been able to remedy using Citrix Support?

A need to solve an issue efficiently and effectively
65%
Lack of expertise to address an issue
39%
Specialized use case and a need to resolve a complex issue
64%
Consultative advice for a technical issue
50%

Challenges Solved with Citrix Partner

What challenges were you able to solve working with a Citrix Partner to provide professional services?

Lack of technology skills around Citrix
53%
Lack of general technical resource
36%
Time constraints on project delivery
62%
Other
13%

Partners Services

Did you leverage a Citrix Partner to provide consulting/professional services for your organization?

Yes, we used a Citrix Partner
64%
No, we did not use a Citrix Partner
33%

Citrix Services Partners

Did you leverage a Citrix Partner to provide consulting / professional services for your organization?

Yes, we used a Citrix Partner: 64%
No, did not use a Citrix Partner: 33%
Other: 3%

Partner Services

What challenges were you able to solve working with a Citrix Partner to provide professional services?

Lack of technology skills around Citrix
53%
Lack of general technical resource
37%
Time constraints on project delivery
60%
Other
9%

Partner Consulting Services

Did you leverage a Citrix Partner to provide consulting / professional services for your organization?

Yes, we used a Citrix Partner
64%
No, did not use a Citrix Partner
33%
Other
2%

Partner Consulting Services

Did you leverage a Citrix Partner to provide consulting / professional services for your organization?

Yes, we used a Citrix Partner
64%
No, did not use a Citrix Partner
33%
Other
2%

Services Partners

What challenges were you able to solve by working with a Citrix Partner to provide professional services?

Lack of technology skills around Citrix
53%
Lack of general technical resource
37%
Time constraints on project delivery
61%

Citrix Partner Consulting Services

Did you leverage a Citrix Partner to provide consulting / professional services for your organization?

Yes, we used a Citrix Partner: 65%
No, did not use a Citrix Partner: 32%
Other: 3%

Citrix Partner Consulting Services

What challenges were you able to solve working with a Citrix Partner to provide professional services? (Select all that apply)

Lack of technology skills around Citrix
54%
Lack of general technical resource
38%
Time constraints on project delivery
59%
Other
9%

Citrix Partner Consulting Services

Why did you choose to work with a Citrix Partner for consulting services? (Select all that apply.)

Access to local resource with Citrix expertise
53%
Ability of partner to provide full turn-key solution
24%
Previous successful experience with Citrix partner on other engagements
42%
Cost effective
25%
Other
18%

Citrix Partner Consulting Services

By how much did using a Citrix Partner reduce the project duration compared to previous project planning?

More than 40%
19%
25-40%
26%
10-25%
37%
5-10%
9%
0-5%
10%

Citrix Partner Consulting Services

By how much did using a Citrix Partner reduce the project duration compared to previous project planning?

More than 40%
19%
25-40%
26%
10-25%
37%
5-10%
9%
0-5%
10%

Partner Consulting Services

In what timeframe did you achieve a return on investment using services from a Citrix Partner?

0-3 months: 21%
3-6 months: 15%
6-9 months: 23%
9-12 months: 21%
More than 12 months: 19%

Partner Services

What were some of the benefits you saw working with Citrix Partners?

Easy to do business with
63%
Cared about project success
47%
Met their commitments
45%
Drove business value
23%
Enabled competitive advantage
17%
Increased end user productivity
34%
Other
18%

Reasons Why Customers Used a Partner

Did you leverage a Citrix Partner to provide consulting / professional services for your organization?

Yes, we used a Citrix Partner: 89%
No, did not use a Citrix Partner: 8%
Other: 3%

Services provided by Partner

Did you leverage a Citrix Partner to provide consulting / professional services for your organization?

Yes, we used a Citrix Partner: 93%
No, did not use a Citrix Partner: 7%
Other: 0%

Continuous Learning and Development as a Recruitment and Retention Tool

If an organization didn’t offer continuous learning and development to their employees:

I wouldn't consider working for them: 27%
I would be less likely to consider working for them: 58%
It wouldn't make a difference to me: 15%

Citrix Education Course Effectiveness

Did the knowledge you gained during your Citrix Education course(s) make you more effective in your current or future role?

Yes: 93%
No: 7%

Reasons to Attend a Citrix Education Course

Why did you take a Citrix Education course?

A need to increase my knowledge of Citrix technology to become more effective in my role
81%
Preparation for a certification exam
46%
A way to further my career
43%
My employer requires I attend Citrix Education courses
23%
To meet partner requirements
19%
I am responsible for progressing Citrix products at my organization, and the technologies were failing
19%
Other
5%

Over 50% of customers see ROI in 6 months or less

In what timeframe did you achieve return on investment using Citrix Consulting?

0 - 3 months: 27%
3 - 6 months: 24%
6 - 9 months: 15%
9 - 12 months: 14%
>12 months: 20%



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