TechValidate Research on Citrix Customer Success


Citrix Services Customer Research

Results with CSS Priority – Health Care

As a result of our CSS Priority subscription, we have been able to:

Accelerate issue resolution through expert troubleshooting guidance with Priority Queue
100%
Minimize downtime and expedite remediation for severity 1 issues with the assistance of Critical Situation Management and clearer insight of critical situations with a formal Root Cause Analysis
100%
Continuously build and develop skills by enabling technical resources with latest product knowledge through eLearning
75%
Optimize environment and mitigate risk of known supportability and security vulnerabilities and reduce costs with proactive insights and services from Environment Review and Quarterly Business Reviews
50%




About This Data

This data was sourced directly from verified users of Citrix Customer Success by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

Respondent Details


More Research on Citrix Customer Success