TechValidate Research on Citrix Customer Success


Citrix Services Case Study

Large Enterprise Electronics Company

Introduction

This case study of a large enterprise electronics company is based on a September 2016 survey of Citrix Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Taking a Citrix Education course has enabled my organization or customer to optimize their Citrix infrastructure.”

“Important details are now known to come closer to the actual versions of Citrix products.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Citrix Services:

  • Took an education course for the following reasons:
    • Increase their knowledge of Citrix technology
    • Further their career

Use Case

The key features and functionalities of Citrix Services that the surveyed company uses:

  • Uses the following Citrix products:
    • XenApp
    • Provisioning Services (PVS)
    • XenServer
    • NetScaler

Results

The surveyed company achieved the following results with Citrix Services:

  • Realized the following benefits from taking a Citrix Education course:
    • Increased quality of work/life balance
    • Increased job satisfaction
    • Increased productivity at work
  • Took 3-6 months to apply the skills learned in their Citrix course.
  • Received the most value in the following areas of Citrix training:
    • Self-paced learning
  • Experienced the following benefits to their Citrix environment after attending Citrix Education courses:
    • Deeper understanding of the causes of issues in their environment
    • Faster resolution of issues in their environment
    • Implementation of additional Citrix features and functionality
    • Reduced implementation time
    • Stronger architecture of their environment




About This Data

This data was sourced directly from verified users of Citrix Customer Success by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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