TechValidate Research on Citrix Customer Success


Citrix Services Case Study

Aetna

Introduction

This case study of Aetna is based on an August 2016 survey of Citrix Services customers by TechValidate, a 3rd-party research service.

“Taking a Citrix Education course has enabled my organization or customer to optimize their Citrix infrastructure.”

“I have not taken the exam yet, but will be doing so soon. I think all in all the class has helped me learn all of the ins and outs of Citrix and when I go to do VM build outs I have a better understanding.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Citrix Services:

  • Took an education course for the following reasons:
    • Increase their knowledge of Citrix technology
    • Prepare for a certification exam

Use Case

The key features and functionalities of Citrix Services that the surveyed company uses:

  • Uses the following Citrix products:
    • XenApp
    • XenDesktop
    • Provisioning Services (PVS)
    • NetScaler
    • Citrix Cloud

Results

The surveyed company achieved the following results with Citrix Services:

  • Realized the following benefits from taking a Citrix Education course:
    • Increased quality of work/life balance
    • Increased job satisfaction
    • I became less likely to leave my employer
    • Increased productivity at work
  • Took 0-3 months to apply the skills learned in their Citrix course.
  • Received the most value in the following areas of Citrix training:
    • Hands-on labs
    • Talking to an expert instructor
    • Self-paced learning
    • Reading training content online
  • Experiences the following benefits to their Citrix environment after attending Citrix Education courses.
    • Deeper understanding of the causes of issues in their environment
    • Faster resolution of issues in their environment
    • Better customer relationships




About This Data

This data was sourced directly from verified users of Citrix Customer Success by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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