TechValidate Research on Citrix Customer Success


Citrix Services Case Study

The Sociedade Beneficente Israelita Brasileira Albert Einstein

Introduction

This case study of The Sociedade Beneficente Israelita Brasileira Albert Einstein is based on an August 2016 survey of Citrix Services customers by TechValidate, a 3rd-party research service.

“Taking a Citrix Education course has enabled my organization or customer to optimize their Citrix infrastructure.”

“I administer a complex high-available environment, with PVS and MCS, Director and Netscaler. Before the course, to understand an issue on this environment cost me a couple hours. Now, my efficiency to troubleshooting same issues led me to find out a solution in minutes.”

“After finish the course CXD-300, I will be on the same level of expertise in Citrix XenDesktop 7.6 as the other two senior Infrastructure Analysts from my team. I will be able to participate in decisions and I believe I’ll be promoted and/or have my salary raised.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Citrix Services:

  • Took an education course for the following reasons:
    • Increase their knowledge of Citrix technology

Use Case

The key features and functionalities of Citrix Services that the surveyed company uses:

  • Uses the following Citrix products:
    • XenDesktop
    • Provisioning Services (PVS)
    • NetScaler

Results

The surveyed company achieved the following results with Citrix Services:

  • Realized the following benefits from taking a Citrix Education course:
    • I became less likely to leave my employer
    • Increased productivity at work
  • Realized the following outcomes through earning their Citrix Education exam certification:
    • Increased productivity at work
  • Took 0-3 months to apply the skills learned in their Citrix course.
  • Received the most value in the following areas of Citrix training:
    • Hands-on labs
    • Reading training content online
  • Experienced the following benefits to their Citrix environment after attending Citrix Education courses:
    • Deeper understanding of the causes of issues in their environment
    • Faster resolution of issues in their environment
    • Stronger architecture of their environment
    • Reduced escalation calls to Citrix




About This Data

This data was sourced directly from verified users of Citrix Customer Success by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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