TechValidate Research on Citrix Customer Success


Case Study: Fortune 500 Pharmaceuticals Company

Introduction

This case study of a Fortune 500 pharmaceuticals company is based on a June 2014 survey of Citrix Worldwide Consulting and Education customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“I realized the benefits of my Citrix Education course when I was immediately able to install a Netscaler VPX for customer.”

Challenges

  • Attended a Citrix Education course:
    • To prepare for a certification exam

Use Case

  • Uses the following Citrix products:
    • NetScaler

Results

  • Saw a return on the time invested in Citrix Education in 0-3 months.
  • After attending a Citrix Education course:
    • Became more productive
  • Became more effective after attending a Citrix Education course.
  • Experienced the following benefits as a result of Citrix Education courses:
    • Improved customer relationships




About This Data

This data was sourced directly from verified users of Citrix Customer Success by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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