TechValidate Research on Citrix Customer Success


Citrix Services Case Study

Chopper Trading LLC

Introduction

This case study of Chopper Trading LLC is based on an April 2019 survey of Citrix Services customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Citrix Services:

  • Got started with Citrix Education proactively to stay ahead of the technology curve and potential issues.

Use Case

The key features and functionalities of Citrix Services that the surveyed company uses:

  • Took formal training on Citrix’s:
    • Digital Workspace
  • Has taken formal Citrix training via:
    • Virtual training with an instructor

Results

The surveyed company achieved the following results with Citrix Services:

  • Agrees with the following about Citrix training:
    • I am more comfortable resolving issues without the support of others since taking Citrix training.: agree
    • With Citrix training, I was able to extract greater value from my Citrix products: agree
    • If given the opportunity, I would take another Citrix training course: agree
  • After Citrix training noticed:
    • An increase in usage of product features and functions by end-users
  • As a result of taking a Citrix training course or obtaining a Citrix Certification, has been able to:
    • Be more productive in their role
    • Use more product features and functions
  • Believes the most severe consequences of not taking formal Citrix training are:
    • Wasted IT investment
    • Unhappy end-users
    • Increased reliance on technical support
    • Increased cost of remedying technical issues
    • Increased time spent troubleshooting issues
  • Realized value from their Citrix Training in 0-3 months.




About This Data

This data was sourced directly from verified users of Citrix Customer Success by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


More Research on Citrix Customer Success