TechValidate Research on Citrix Customer Success


Citrix Services Case Study

Large Enterprise Health Care Company

Introduction

This case study of a large enterprise health care company is based on an August 2016 survey of Citrix Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Taking a Citrix Education course has enabled my organization or customer to optimize their Citrix infrastructure.”

“Citrix Education helped me optimize my current environment (XA 6.5) but the most value came to the new environment we build up at the moment with DX 7.9.”

“In the normal work day, I check information more or less only caused by an issue or question regarding an implementation. In the training, we received hints or information that enabled me to think of topics from an other point of view.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Citrix Services:

  • Took an education course for the following reasons:
    • Increase their knowledge of Citrix technology
    • Fulfill an employer requirement
    • Progress Citrix products at their organization

Use Case

The key features and functionalities of Citrix Services that the surveyed company uses:

  • Uses the following Citrix products:
    • XenApp
    • XenDesktop
    • Provisioning Services (PVS)
    • NetScaler

Results

The surveyed company achieved the following results with Citrix Services:

  • Realized the following benefits from taking a Citrix Education course:
    • Increased productivity at work
  • Took 3-6 months to apply the skills learned in their Citrix course.
  • Received the most value in the following areas of Citrix training:
    • Talking to an expert instructor
  • Experienced the following benefits to their Citrix environment after attending Citrix Education courses:
    • Deeper understanding of the causes of issues in their environment
    • Implementation of additional Citrix features and functionality
    • Reduced implementation time
    • Stronger architecture of their environment




About This Data

This data was sourced directly from verified users of Citrix Customer Success by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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