TechValidate Research on Citrix Customer Success


Citrix Support Case Study

Lee Memorial Health System

Introduction

This case study of Lee Memorial Health System is based on a June 2018 survey of Citrix Support customers by TechValidate, a 3rd-party research service.

“Citrix CSS Select has really helped us come out on top by helping us manage our application.”

“I was having some issues on production. Citrix got involved and my problems went away.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Citrix Services:

  • Has their product covered by a maintenance and support plan like their Citrix Customer Success Services (CSS) Select subscription because they wanted to:
    • Proactively maintain and improve environment performance
    • Support business growth expectations
    • Minimize downtime
    • Increase productivity

Use Case

The key features and functionalities of Citrix Services that the surveyed company uses:

  • CSS Select benefits that help them do their job more effectively:
    • 24/7/365 unlimited technical support
    • Configuration and installation assistance
    • Citrix Workspace Environment Management
    • System Monitoring with Smart Checks

Results

The surveyed company achieved the following results with Citrix Services:

  • Rates the Citrix Customer Success Services (CSS) feature benefits as better than other technology vendors.
  • Achieved the following business outcomes with their CSS Select subscription:
    • Obtaining greater product value
    • Proactively maintaining and improving their environment’s performance
    • Minimizing downtime
    • Accelerating readiness and adoption
    • Increasing productivity
  • Realized real-world benefits within 9 – 12 months after they purchased their CSS Select subscription.
  • Increased the productivity of their IT staff by 30-40% with their CSS Select subscription.
  • Had to put forth somewhat low effort to utilize benefits from their CSS Select subscription.




About This Data

This data was sourced directly from verified users of Citrix Customer Success by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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