TechValidate Research on Citrix Customer Success


Case Study: Small Business Computer Software Company

Introduction

This case study of a small business computer software company is based on a April 2014 survey of Citrix Consulting customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“With Citrix Consulting we have confidence in the solution that we sold the customer was architected and deployed using best practices. At no point did we question the quality of the solution or the work being done.”

Challenges

  • Solved the following challenges with Citrix Consulting:
    • A lack of technical skills around Citrix
  • Chose to work with Citrix for the following reasons:
    • Technical expertise
    • Access to Citrix development teams
    • A need to ensure the use of leading practice tools and processes
    • Confidence in the Citrix brand

Use Case

  • Uses Citrix Consultation for the following services:
    • Architecture or validated design creation
    • Solution deployment or migration
  • Received consulting and services on the following products from Citrix Consulting:
    • XenDesktop
    • NetScaler

Results

  • They would recommend Citrix Consulting.
  • Describe Citrix Consulting as the following:
    • Cares about project success
    • Meets their commitments
    • Drives business value
    • Increases end-user productivity




About This Data

This data was sourced directly from verified users of Citrix Customer Success by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


More Research on Citrix Customer Success