TechValidate Research on Citrix Customer Success


Citrix Services Case Study

Large Enterprise Computer Services Company

Introduction

This case study of a large enterprise computer services company is based on an August 2016 survey of Citrix Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Taking a Citrix Education course has enabled my organization or customer to optimize their Citrix infrastructure.”

“I’m able to better serve customers with the added knowledge of the application.”

“It expanded my knowledge of how the application interface so I can trouble shoot and solve clients needs.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Citrix Services:

  • Took an education course for the following reason:
    • Increase their knowledge of Citrix technology

Use Case

The key features and functionalities of Citrix Services that the surveyed company uses:

  • Uses the following Citrix products:
    • XenApp
    • XenServer

Results

The surveyed company achieved the following results with Citrix Services:

  • Realized the following benefit from taking a Citrix Education course:
    • Increased job satisfaction
  • Took 0-3 months to apply the skills learned in their Citrix course.
  • Received the most value in the following area of Citrix training:
    • Talking to an expert instructor
  • Experiences the following benefits to their Citrix environment after attending Citrix Education courses.
    • Deeper understanding of the causes of issues in their environment
    • Faster resolution of issues in their environment




About This Data

This data was sourced directly from verified users of Citrix Customer Success by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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