TechValidate Research on Citrix Customer Success


Citrix Services Case Study

Urano Informationssysteme

Introduction

This case study of Urano Informationssysteme is based on an August 2016 survey of Citrix Services customers by TechValidate, a 3rd-party research service.

“Taking a Citrix Education course has enabled my organization or customer to optimize their Citrix infrastructure.”

“Yes. Not only the Product itself is valuable to understand but also the Technology behind the Product/Solution. I worked for year with the IMA Plattform and now i am excited to see the ongoing Evolution in Virtualisation (not only Appl. Virt.). For instance, XenApp and XenDesktop fuse together to a holistic Approach.”

“Growing Technical experience, professional satisfaction, salary increase and stay on the latest technical Standards are some of the most important benefits when taking Citrix Trainings.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Citrix Services:

  • Took an education course for the following reasons:
    • Increase their knowledge of Citrix technology
    • Prepare for a certification exam
    • Further their career
    • Meet partner requirements

Use Case

The key features and functionalities of Citrix Services that the surveyed company uses:

  • Uses the following Citrix products:
    • XenApp
    • XenDesktop
    • XenMobile
    • NetScaler

Results

The surveyed company achieved the following results with Citrix Services:

  • Realized the following benefits from taking a Citrix Education course:
    • Pay increase
    • Promotion
    • Increased job satisfaction
    • I became less likely to leave my employer
    • Increased productivity at work
  • Realized the following outcomes through earning their Citrix Education exam certification:
    • Increased productivity at work
    • A promotion
    • Finding a new role
  • Took 3-6 months to apply the skills learned in their Citrix course.
  • Received the most value in the following areas of Citrix training:
    • Hands-on labs
    • Talking to an expert instructor
    • Self-paced learning
    • Reading training content online
  • Experienced the following benefits to their Citrix environment after attending Citrix Education courses.
    • Deeper understanding of the causes of issues in their environment
    • Implementation of additional Citrix features and functionality
    • Stronger architecture of their environment
    • Better integration with non-Citrix software
    • Better customer relationships




About This Data

This data was sourced directly from verified users of Citrix Customer Success by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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