TechValidate Research on Citrix Services

261 Case Studies – Page 1 of 9


Citrix Services Case Study

Medium Enterprise Government Company

Introduction

This case study of a medium enterprise government company is based on a July 2019 survey of Citrix Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Getting a tough upgrade of Endpoint Management completed.”

Objective

  • Renewed their subscription with Citrix Customer Success Services (CSS) Priority because it helps them:
    • Obtain greater product value
    • Proactively maintain and improve environment performance
    • Augment staff with access to technical experts

Use Case

The key features and functionalities of Citrix Services that the surveyed company uses:

  • The CSS Priority benefits that have provided the most value to their organization are:
  • Technical Account Manager
  • Priority Queue
  • As a result of their CSS Priority subscription, have been able to:
    • Accelerate issue resolution through expert troubleshooting guidance with Priority Queue
    • Optimize environment and mitigate risk of known supportability and security vulnerabilities and reduce costs with proactive insights and services from Environment Review and Quarterly Business Reviews
  • Results

    The surveyed company achieved the following results with Citrix Services:

    • not involved in the renewal of their CSS Priority subscription.
    • Finds CSS Priority feature benefits superior compared to other technology vendors.
    • Improved the following since upgrading to CSS Priority:
      • success rate of change events: significantly improved
      • issue acceleration, resolution and minimize downtime: significantly improved
      • optimize environment and reduce costs: significantly improved
      • realize business success measures and accelerate adoption: significantly improved
    • Agrees with the following:
      • Their CSS Priority subscription helps them achieve their business goals faster and maximize the return on their investment
      • Their CSS Priority subscription helps them increase productivity, minimize downtime and reduce IT costs
      • Their CSS Priority subscription helps them accelerate adoption, minimize risk and maximize the value of their Citrix solution
    • Realized value from their CSS Priority subscription immediately.

    Citrix Services Case Study

    Chopper Trading LLC

    Introduction

    This case study of Chopper Trading LLC is based on an April 2019 survey of Citrix Services customers by TechValidate, a 3rd-party research service.

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Citrix Services:

    • Got started with Citrix Education proactively to stay ahead of the technology curve and potential issues.

    Use Case

    The key features and functionalities of Citrix Services that the surveyed company uses:

    • Took formal training on Citrix’s:
      • Digital Workspace
    • Has taken formal Citrix training via:
      • Virtual training with an instructor

    Results

    The surveyed company achieved the following results with Citrix Services:

    • Agrees with the following about Citrix training:
      • I am more comfortable resolving issues without the support of others since taking Citrix training.: agree
      • With Citrix training, I was able to extract greater value from my Citrix products: agree
      • If given the opportunity, I would take another Citrix training course: agree
    • After Citrix training noticed:
      • An increase in usage of product features and functions by end-users
    • As a result of taking a Citrix training course or obtaining a Citrix Certification, has been able to:
      • Be more productive in their role
      • Use more product features and functions
    • Believes the most severe consequences of not taking formal Citrix training are:
      • Wasted IT investment
      • Unhappy end-users
      • Increased reliance on technical support
      • Increased cost of remedying technical issues
      • Increased time spent troubleshooting issues
    • Realized value from their Citrix Training in 0-3 months.

    Citrix Support Case Study

    West Virginia University Hospital

    Introduction

    This case study of West Virginia University Hospital is based on a June 2018 survey of Citrix Support customers by TechValidate, a 3rd-party research service.

    “Being able to call support when the system is down is critical to our CSS Select subscription.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Citrix Support:

    • Has their product covered by a maintenance and support plan like their Citrix Customer Success Services (CSS) Select subscription because they wanted to:
      • Proactively maintain and improve environment performance
      • Support business growth expectations
      • Minimize downtime
      • Augment staff with access to technical experts

    Use Case

    The key features and functionalities of Citrix Support that the surveyed company uses:

    • CSS Select benefits that help them do their job more effectively:
      • 24/7/365 unlimited technical support
      • Configuration and installation assistance
      • System Monitoring with Smart Checks
      • Long Term Service Release (LTSR)

    Results

    The surveyed company achieved the following results with Citrix Support:

    • Rates the CSS Select feature benefits as similar to other technology vendors.
    • Achieved the following business outcomes with their CSS Select subscription:
      • Supporting business growth expectations
      • Minimizing downtime
      • Augmenting staff with access to technical experts
    • Realized real-world benefits within 1 – 3 months after they purchased their CSS Select subscription.
    • Increased the productivity of their IT staff by 10-20% with their CSS Select subscription.
    • Had to put forth low effort to utilize benefits from their CSS Select subscription.

    Citrix Support Case Study

    PolyOne Corporation

    Introduction

    This case study of PolyOne Corporation is based on a July 2018 survey of Citrix Support customers by TechValidate, a 3rd-party research service.

    “Having access to good support resources without having to pay for an additional support contract has been the most surprising and best reason to be on a CSS Select subscription.”

    “Having access to the latest versions has allowed us to test and decide on the best upgrade path.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Citrix Support:

    • Has their product covered by a maintenance and support plan like their Citrix Customer Success Services (CSS) Select subscription because they wanted to:
      • Reduce IT costs
      • Support business growth expectations
      • Minimize downtime
      • Accelerate readiness and adoption
      • Augment staff with access to technical experts

    Use Case

    The key features and functionalities of Citrix Support that the surveyed company uses:

    • CSS Select benefits that help them do their job more effectively:
      • 24/7/365 unlimited technical support
      • Long Term Service Release (LTSR)

    Results

    The surveyed company achieved the following results with Citrix Support:

    • Rates the CSS Select feature benefits as better than other technology vendors.
    • Achieved the following business outcomes with their CSS Select subscription:
      • Reducing IT costs
      • Obtaining greater product value
      • Proactively maintaining and improving their environment’s performance
      • Supporting business growth expectations
      • Minimizing downtime
      • Accelerating readiness and adoption
    • Realized real-world benefits immediately after they purchased their CSS Select subscription.
    • Increased the productivity of their IT staff by 20-30% with their CSS Select subscription.
    • Had to put forth low effort to utilize benefits from their CSS Select subscription.

    Citrix Support Case Study

    T Systems México

    Introduction

    This case study of T-Systems México is based on a July 2018 survey of Citrix Support customers by TechValidate, a 3rd-party research service.

    “CSS Select has exceeded our expectations with good response times, and enough information to solve the issue.”

    “We benefit by having good technical support experts and valuable support for our issues.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Citrix Support:

    • Has their product covered by a maintenance and support plan like their Citrix Customer Success Services (CSS) Select subscription because they wanted to:
      • Reduce IT costs
      • Support business growth expectations
      • Minimize downtime
      • Augment staff with access to technical experts

    Use Case

    The key features and functionalities of Citrix Support that the surveyed company uses:

    • CSS Select benefits that help them do their job more effectively:
      • 24/7/365 unlimited technical support
      • Configuration and installation assistance
      • TechEdge Training Event
      • Long Term Service Release (LTSR)

    Results

    The surveyed company achieved the following results with Citrix Support:

    • Rates the CSS Select feature benefits as better than other technology vendors.
    • Achieved the following business outcomes with their CSS Select subscription:
      • Reducing IT costs
      • Obtaining greater product value
      • Supporting business growth expectations
      • Minimizing downtime
      • Increasing productivity
      • Augmenting staff with access to technical experts
    • Realized real-world benefits immediately after they purchased their CSS Select subscription.
    • Increased the productivity of their IT staff by > 50% with their CSS Select subscription.
    • Had to put forth somewhat low effort to utilize benefits from their CSS Select subscription.

    Citrix Support Case Study

    Cognizant Technologies

    Introduction

    This case study of Cognizant Technologies is based on a July 2018 survey of Citrix Support customers by TechValidate, a 3rd-party research service.

    “During a recent upgrade for Citrix XenApp 7.16, the CSS Select subscription exceeded our expectations. It has given us stability and quick help.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Citrix Support:

    • Has their product covered by a maintenance and support plan like their Citrix Customer Success Services (CSS) Select subscription because they wanted to:
      • Reduce IT costs
      • Obtain greater product value
      • Proactively maintain and improve environment performance
      • Support business growth expectations
      • Minimize downtime

    Use Case

    The key features and functionalities of Citrix Support that the surveyed company uses:

    • CSS Select benefits that help them do their job more effectively:
      • 24/7/365 unlimited technical support
      • Configuration and installation assistance
      • Citrix App Layering
      • Citrix Workspace Environment Management
      • Long Term Service Release (LTSR)

    Results

    The surveyed company achieved the following results with Citrix Support:

    • Achieved the following business outcomes with their CSS Select subscription:
      • Reducing IT costs
      • Supporting business growth expectations
      • Minimizing downtime
      • Increasing productivity
      • Migrating to the Cloud
    • Realized real-world benefits immediately after they purchased their CSS Select subscription.
    • Increased the productivity of their IT staff by > 50% with their CSS Select subscription.
    • Had to put forth very low effort to utilize benefits from their CSS Select subscription.

    Citrix Support Case Study

    Apex Global Solutions

    Introduction

    This case study of Apex Global Solutions is based on a June 2018 survey of Citrix Support customers by TechValidate, a 3rd-party research service.

    “With the CSS Select subscription, we’ve been able to address performance issues.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Citrix Support:

    • Has their product covered by a maintenance and support plan like their Citrix Customer Success Services (CSS) Select subscription because they wanted to:
      • Proactively maintain and improve environment performance
      • Augment staff with access to technical experts

    Use Case

    The key features and functionalities of Citrix Support that the surveyed company uses:

    • CSS Select benefits that help them do their job more effectively:
      • 24/7/365 unlimited technical support
      • Configuration and installation assistance
      • ELearning subscription

    Results

    The surveyed company achieved the following results with Citrix Support:

    • Rates the CSS Select feature benefits as better than other technology vendors.
    • Achieved the following business outcomes with their CSS Select subscription:
      • Minimizing downtime
    • Realized real-world benefits within 6 – 9 months after they purchased their CSS Select subscription.
    • Increased the productivity of their IT staff by up to 10% with their CSS Select subscription.
    • Had to put forth high effort to utilize benefits from their CSS Select subscription.

    Citrix Support Case Study

    Osler

    Introduction

    This case study of Osler is based on a June 2018 survey of Citrix Support customers by TechValidate, a 3rd-party research service.

    “We don’t have all the XenApp expertise in-house, so we rely on CSS Select to assist us with major changes and issues that come up when we upgrade etc. Having CSS Select is quite helpful.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Citrix Support:

    • Has their product covered by a maintenance and support plan like their Citrix Customer Success Services (CSS) Select subscription because they wanted to:
      • Minimize downtime
      • Augment staff with access to technical experts

    Use Case

    The key features and functionalities of Citrix Support that the surveyed company uses:

    • CSS Select benefits that help them do their job more effectively:
      • 24/7/365 unlimited technical support
      • Best in class response times
      • Configuration and installation assistance
      • Long Term Service Release (LTSR)

    Results

    The surveyed company achieved the following results with Citrix Support:

    • Rates the CSS Select feature benefits as better than other technology vendors.
    • Achieved the following business outcomes with their CSS Select subscription:
      • Minimizing downtime
      • Increasing productivity
      • Augmenting staff with access to technical experts
    • Realized real-world benefits within 1 – 3 months after they purchased their CSS Select subscription.
    • Increased the productivity of their IT staff by 20-30% with their CSS Select subscription.
    • Had to put forth low effort to utilize benefits from their CSS Select subscription.

    Citrix Support Case Study

    Florida Orthopaedic Institute

    Introduction

    This case study of Florida Orthopaedic Institute is based on a June 2018 survey of Citrix Support customers by TechValidate, a 3rd-party research service.

    “One of the best benefits of having CSS Select is access to support for fast responses and answers to all of my questions.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Citrix Support:

    • Has their product covered by a maintenance and support plan like their Citrix Customer Success Services (CSS) Select subscription because they wanted to:
      • Support business growth expectations
      • Increase productivity

    Use Case

    The key features and functionalities of Citrix Support that the surveyed company uses:

    • CSS Select benefits that help them do their job more effectively:
      • 24/7/365 unlimited technical support
      • Live Chat
      • Configuration and installation assistance

    Results

    The surveyed company achieved the following results with Citrix Support:

    • Rates the CSS Select feature benefits as superior to other technology vendors.
    • Achieved the following business outcomes with their CSS Select subscription:
      • Reducing IT costs
      • Minimizing downtime
      • Increasing productivity
    • Realized real-world benefits immediately after they purchased their CSS Select subscription.
    • Increased the productivity of their IT staff by 30-40% with their CSS Select subscription.

    Citrix Support Case Study

    The Manitowoc Company

    Introduction

    This case study of The Manitowoc Company is based on a June 2018 survey of Citrix Support customers by TechValidate, a 3rd-party research service.

    “I ran into a production halting issue with XenDesktop. I was back up and running within 6 hours of contacting CSS Select support.”

    “We mostly benefit from the online support and forums.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Citrix Support:

    • Has their product covered by a maintenance and support plan like their Citrix Customer Success Services (CSS) Select subscription because they wanted to:
      • Reduce IT costs
      • Obtain greater product value
      • Proactively maintain and improve environment performance
      • Support business growth expectations
      • Augment staff with access to technical experts

    Use Case

    The key features and functionalities of Citrix Support that the surveyed company uses:

    • CSS Select benefits that help them do their job more effectively:
      • 24/7/365 unlimited technical support
      • Best in class response times

    Results

    The surveyed company achieved the following results with Citrix Support:

    • Rates the CSS Select feature benefits as superior to other technology vendors.
    • Achieved the following business outcomes with their CSS Select subscription:
      • Reducing IT costs
      • Proactively maintaining and improving their environment’s performance
      • Minimizing downtime
      • Increasing productivity
    • Realized real-world benefits immediately after they purchased their CSS Select subscription.
    • Increased the productivity of their IT staff by 40-50% with their CSS Select subscription.
    • Had to put forth low effort to utilize benefits from their CSS Select subscription.

    Citrix Support Case Study

    Emblem Health

    Introduction

    This case study of Emblem Health is based on a June 2018 survey of Citrix Support customers by TechValidate, a 3rd-party research service.

    “My CSS Select subscription gives me all of the support tools and services that I need to be successful with my Citrix solution.”

    “Great support received during an upgrade.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Citrix Support:

    • Has their product covered by a maintenance and support plan like their Citrix Customer Success Services (CSS) Select subscription because they wanted to:
      • Reduce IT costs
      • Support business growth expectations
      • Minimize downtime

    Use Case

    The key features and functionalities of Citrix Support that the surveyed company uses:

    • CSS Select benefits that help them do their job more effectively:
      • Best in class response times
      • ELearning subscription
      • Long Term Service Release (LTSR)

    Results

    The surveyed company achieved the following results with Citrix Support:

    • Rates the CSS Select feature benefits as superior to other technology vendors.
    • Achieved the following business outcomes with their CSS Select subscription:
      • Reducing IT costs
      • Supporting business growth expectations
      • Minimizing downtime
    • Realized real-world benefits immediately after they purchased their CSS Select subscription.
    • Increased the productivity of their IT staff by > 50% with their CSS Select subscription.
    • Had to put forth low effort to utilize benefits from their CSS Select subscription.

    Citrix Support Case Study

    Telefonica Sa

    Introduction

    This case study of Telefonica SA is based on a June 2018 survey of Citrix Support customers by TechValidate, a 3rd-party research service.

    “The CSS Select SLA results are quick and efficient, and it allows us to optimize our costs.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Citrix Support:

    • Has their product covered by a maintenance and support plan like their Citrix Customer Success Services (CSS) Select subscription because they wanted to:
      • Reduce IT costs
      • Proactively maintain and improve environment performance

    Use Case

    The key features and functionalities of Citrix Support that the surveyed company uses:

    • CSS Select benefits that help them do their job more effectively:
      • 24/7/365 unlimited technical support
      • TechEdge Training Event

    Results

    The surveyed company achieved the following results with Citrix Support:

    • Rates the CSS Select feature benefits as better than other technology vendors.
    • Achieved the following business outcomes with their CSS Select subscription:
      • Reducing IT costs
      • Proactively maintaining and improving their environment’s performance
    • Realized real-world benefits within 6 – 9 months after they purchased their CSS Select subscription.
    • Increased the productivity of their IT staff by 30-40% with their CSS Select subscription.

    Citrix Support Case Study

    Lee Memorial Health System

    Introduction

    This case study of Lee Memorial Health System is based on a June 2018 survey of Citrix Support customers by TechValidate, a 3rd-party research service.

    “Citrix CSS Select has really helped us come out on top by helping us manage our application.”

    “I was having some issues on production. Citrix got involved and my problems went away.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Citrix Services:

    • Has their product covered by a maintenance and support plan like their Citrix Customer Success Services (CSS) Select subscription because they wanted to:
      • Proactively maintain and improve environment performance
      • Support business growth expectations
      • Minimize downtime
      • Increase productivity

    Use Case

    The key features and functionalities of Citrix Services that the surveyed company uses:

    • CSS Select benefits that help them do their job more effectively:
      • 24/7/365 unlimited technical support
      • Configuration and installation assistance
      • Citrix Workspace Environment Management
      • System Monitoring with Smart Checks

    Results

    The surveyed company achieved the following results with Citrix Services:

    • Rates the Citrix Customer Success Services (CSS) feature benefits as better than other technology vendors.
    • Achieved the following business outcomes with their CSS Select subscription:
      • Obtaining greater product value
      • Proactively maintaining and improving their environment’s performance
      • Minimizing downtime
      • Accelerating readiness and adoption
      • Increasing productivity
    • Realized real-world benefits within 9 – 12 months after they purchased their CSS Select subscription.
    • Increased the productivity of their IT staff by 30-40% with their CSS Select subscription.
    • Had to put forth somewhat low effort to utilize benefits from their CSS Select subscription.

    Citrix Services Case Study

    ProHealth Physicians

    Introduction

    This case study of ProHealth Physicians is based on a June 2018 survey of Citrix Services customers by TechValidate, a 3rd-party research service.

    “With CSS Select, I really like the constant communication and requests for more information. I also learn a lot working with the reps, too. It’s been a great experience.”

    “I’ve been able to better serve the newer version of Citrix for my clients by having the CSS Select subscription.”

    Challenges

    The business challenge that led the profiled company to evaluate and ultimately select Citrix Customer Success Services (CSS) Select:

    • Has their product covered by a maintenance and support plan like their CSS Select subscription because they wanted to:
      • Increase productivity

    Use Case

    The key features and functionalities of CSS Select that the surveyed company uses:

    • CSS Select benefits that help them do their job more effectively:
      • 24/7/365 unlimited technical support
      • Best in class response times
      • Live Chat

    Results

    The surveyed company achieved the following results with CSS Select:

    • Rates the CSS Select feature benefits as superior to other technology vendors.
    • Achieved the following business outcomes with their CSS Select subscription:
      • Accelerating readiness and adoption
      • Increasing productivity
      • Augmenting staff with access to technical experts
    • Realized real-world benefits within 6 – 9 months after they purchased their CSS Select subscription.
    • Increased the productivity of their IT staff by 20-30% with their CSS Select subscription.
    • Had to put forth low effort to utilize benefits from their CSS Select subscription.

    Citrix Services Case Study

    Small Business Computer Services Company

    Introduction

    This case study of a small business computer services company is based on a September 2016 survey of Citrix Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

    “Taking a Citrix Education course has enabled my organization or customer to optimize their Citrix infrastructure.”

    “It gave me deeper insight into Citrix products.”

    “After attending the training, I’m more comfortable with the full portfolio of Citrix products.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Citrix Services:

    • Took an education course for the following reasons:
      • Increase their knowledge of Citrix technology
      • Prepare for a certification exam

    Use Case

    The key features and functionalities of Citrix Services that the surveyed company uses:

    • Uses the following Citrix products:
      • XenApp
      • XenDesktop
      • Provisioning Services (PVS)
      • XenServer
      • XenMobile
      • NetScaler
      • ShareFile

    Results

    The surveyed company achieved the following results with Citrix Services:

    • Realized the following benefits from taking a Citrix Education course:
      • Increased job satisfaction
      • Increased productivity at work
    • Took 0-3 months to apply the skills learned in their Citrix course.
    • Received the most value in the following areas of Citrix training:
      • Hands-on labs
      • Talking to an expert instructor
    • Experienced the following benefits to their Citrix environment after attending Citrix Education courses:
      • Faster resolution of issues in their environment
      • Stronger architecture of their environment

    Citrix Services Case Study

    The University Of Melbourne

    Introduction

    This case study of The University of Melbourne is based on an August 2016 survey of Citrix Services customers by TechValidate, a 3rd-party research service.

    “Taking a Citrix Education course has enabled my organization or customer to optimize their Citrix infrastructure.”

    “It gave me an overall picture of the Netscaler Gateway and Load balancing solution.”

    “After completing the Citrix education, I was able to speak and understand our Citrix consultants. We even configured a test Netscaler SDX VPX instance.”

    Challenges

    The business challenges that led the profiled organization to evaluate and ultimately select Citrix Services:

    • Took an education course for the following reasons:
      • Increase their knowledge of Citrix technology

    Use Case

    The key features and functionalities of Citrix Services that the surveyed organization uses:

    • Uses the following Citrix products:
      • XenApp
      • XenDesktop
      • XenServer
      • NetScaler

    Results

    The surveyed organization achieved the following results with Citrix Services:

    • Realized the following benefits from taking a Citrix Education course:
      • Increased job satisfaction
    • Realized the following outcomes through earning their Citrix Education exam certification:
      • Increased productivity at work
    • Took 0-3 months to apply the skills learned in their Citrix course.
    • Received the most value in the following areas of Citrix training:
      • Hands-on labs
      • Talking to an expert instructor
      • Self-paced learning
      • Reading training content online
    • Experienced the following benefits to their Citrix environment after attending Citrix Education courses.
      • Deeper understanding of the causes of issues in their environment

    Citrix Services Case Study

    Urano Informationssysteme

    Introduction

    This case study of Urano Informationssysteme is based on an August 2016 survey of Citrix Services customers by TechValidate, a 3rd-party research service.

    “Taking a Citrix Education course has enabled my organization or customer to optimize their Citrix infrastructure.”

    “Yes. Not only the Product itself is valuable to understand but also the Technology behind the Product/Solution. I worked for year with the IMA Plattform and now i am excited to see the ongoing Evolution in Virtualisation (not only Appl. Virt.). For instance, XenApp and XenDesktop fuse together to a holistic Approach.”

    “Growing Technical experience, professional satisfaction, salary increase and stay on the latest technical Standards are some of the most important benefits when taking Citrix Trainings.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Citrix Services:

    • Took an education course for the following reasons:
      • Increase their knowledge of Citrix technology
      • Prepare for a certification exam
      • Further their career
      • Meet partner requirements

    Use Case

    The key features and functionalities of Citrix Services that the surveyed company uses:

    • Uses the following Citrix products:
      • XenApp
      • XenDesktop
      • XenMobile
      • NetScaler

    Results

    The surveyed company achieved the following results with Citrix Services:

    • Realized the following benefits from taking a Citrix Education course:
      • Pay increase
      • Promotion
      • Increased job satisfaction
      • I became less likely to leave my employer
      • Increased productivity at work
    • Realized the following outcomes through earning their Citrix Education exam certification:
      • Increased productivity at work
      • A promotion
      • Finding a new role
    • Took 3-6 months to apply the skills learned in their Citrix course.
    • Received the most value in the following areas of Citrix training:
      • Hands-on labs
      • Talking to an expert instructor
      • Self-paced learning
      • Reading training content online
    • Experienced the following benefits to their Citrix environment after attending Citrix Education courses.
      • Deeper understanding of the causes of issues in their environment
      • Implementation of additional Citrix features and functionality
      • Stronger architecture of their environment
      • Better integration with non-Citrix software
      • Better customer relationships

    Citrix Services Case Study

    Steria

    Introduction

    This case study of Steria is based on an August 2016 survey of Citrix Services customers by TechValidate, a 3rd-party research service.

    “Taking a Citrix Education course has enabled my organization or customer to optimize their Citrix infrastructure.”

    “It gave me more assurance in my actions and decisions.”

    “Taking a course with Citrix Education allowed my to stay up to date on new technology and validate my skills. It is a benefit to my career.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Citrix Services:

    • Took an education course for the following reasons:
      • Increase their knowledge of Citrix technology
      • Prepare for a certification exam
      • Further their career
      • Fulfill an employer requirement

    Use Case

    The key features and functionalities of Citrix Services that the surveyed company uses:

    • Uses the following Citrix products:
      • XenApp
      • XenDesktop
      • Provisioning Services (PVS)
      • XenServer
      • NetScaler

    Results

    The surveyed company achieved the following results with Citrix Services:

    • Realized the following benefits from taking a Citrix Education course:
      • Increased quality of work/life balance
      • Increased job satisfaction
      • Increased productivity at work
    • Realized the following outcomes through earning their Citrix Education exam certification:
      • Increased productivity at work
    • Took 6-12 months to apply the skills learned in their Citrix course.
    • Received the most value in the following areas of Citrix training:
      • Hands-on labs
      • Talking to an expert instructor
      • Self-paced learning
    • Experienced the following benefits to their Citrix environment after attending Citrix Education courses.
      • Deeper understanding of the causes of issues in their environment
      • Faster resolution of issues in their environment
      • Implementation of additional Citrix features and functionality
      • Reduced implementation time

    Citrix Services Case Study

    ConoScenza

    Introduction

    This case study of ConoScenza is based on an August 2016 survey of Citrix Services customers by TechValidate, a 3rd-party research service.

    “Taking a Citrix Education course has enabled my organization or customer to optimize their Citrix infrastructure.”

    “I became of more value for my employer as well for the clients. In the end, I will benefit from this increased value regarding job satisfaction and payment.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Citrix Services:

    • Took an education course for the following reasons:
      • Increase their knowledge of Citrix technology
      • Prepare for a certification exam
      • Further their career
      • Meet partner requirements

    Use Case

    The key features and functionalities of Citrix Services that the surveyed company uses:

    • Uses the following Citrix products:
      • XenApp
      • XenDesktop
      • Provisioning Services (PVS)
      • XenServer
      • XenMobile
      • NetScaler
      • ShareFile

    Results

    The surveyed company achieved the following results with Citrix Services:

    • Realized the following benefits from taking a Citrix Education course:
      • Increased job satisfaction
      • I became less likely to leave my employer
    • Realized the following outcomes through earning their Citrix Education exam certification:
      • Increased productivity at work
    • Took 0-3 months to apply the skills learned in their Citrix course.
    • Received the most value in the following areas of Citrix training:
      • Hands-on labs
      • Talking to an expert instructor
      • Reading training content online
    • Experiences the following benefits to their Citrix environment after attending Citrix Education courses.
      • Deeper understanding of the causes of issues in their environment
      • Faster resolution of issues in their environment
      • Implementation of additional Citrix features and functionality
      • Stronger architecture of their environment
      • Better integration with non-Citrix software

    Citrix Services Case Study

    Eco Bank

    Introduction

    This case study of Eco Bank is based on an August 2016 survey of Citrix Services customers by TechValidate, a 3rd-party research service.

    “Taking a Citrix Education course has enabled my organization or customer to optimize their Citrix infrastructure.”

    “It improved my knowledge of the Citrix tools thereby leading to faster resolution of issues and reduced deployment/implementation times.”

    “The Citrix Education gave me a proper hands-on training environment and exposed me to most of the production issues we were having at the time. I was able to get practical solutions which in turn made it easy for me to resolve.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Citrix Services:

    • Took an education course for the following reasons:
      • Increase their knowledge of Citrix technology
      • Further their career
      • Progress Citrix products at their organization

    Use Case

    The key features and functionalities of Citrix Services that the surveyed company uses:

    • Uses the following Citrix products:
      • XenApp
      • XenDesktop
      • XenServer
      • XenMobile

    Results

    The surveyed company achieved the following results with Citrix Services:

    • Realized the following benefits from taking a Citrix Education course:
      • Increased productivity at work
    • Realized the following outcomes through earning their Citrix Education exam certification:
      • Certification not yet done.
    • Took 0-3 months to apply the skills learned in their Citrix course.
    • Received the most value in the following areas of Citrix training:
      • Hands-on labs
      • Talking to an expert instructor
    • Experienced the following benefits to their Citrix environment after attending Citrix Education courses.
      • Deeper understanding of the causes of issues in their environment
      • Faster resolution of issues in their environment
      • Implementation of additional Citrix features and functionality
      • Reduced implementation time
      • Stronger architecture of their environment
      • Reduced escalation calls to Citrix
      • Increased uptime in their environment

    Citrix Services Case Study

    Converged Communication Systems

    Introduction

    This case study of Converged Communication Systems is based on an August 2016 survey of Citrix Services customers by TechValidate, a 3rd-party research service.

    “Taking a Citrix Education course has enabled my organization or customer to optimize their Citrix infrastructure.”

    “Yes. With increased knowledge of the latest interation of XenDesktop/XenApp, I was able to meet the challenges of clients using these newer platforms.”

    “In addition to a pay increase and better job title, I was able to better serve our clients with my improved knowledge and skill set.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Citrix Services:

    • Took an education course for the following reasons:
      • Increase their knowledge of Citrix technology
      • Prepare for a certification exam
      • Further their career
      • Fulfill an employer requirement
      • Meet partner requirements
      • Progress Citrix products at their organization

    Use Case

    The key features and functionalities of Citrix Services that the surveyed company uses:

    • Uses the following Citrix products:
      • XenApp
      • XenDesktop
      • Provisioning Services (PVS)
      • XenServer
      • NetScaler

    Results

    The surveyed company achieved the following results with Citrix Services:

    • Realized the following benefits from taking a Citrix Education course:
      • Pay increase
      • Promotion
      • Increased job satisfaction
      • I became less likely to leave my employer
    • Realized the following outcomes through earning their Citrix Education exam certification:
      • A promotion
      • Finding a new role
    • Took 3-6 months to apply the skills learned in their Citrix course.
    • Received the most value in the following areas of Citrix training:
      • Hands-on labs
      • Self-paced learning
    • Experienced the following benefits to their Citrix environment after attending Citrix Education courses:
      • Deeper understanding of the causes of issues in their environment
      • Faster resolution of issues in their environment
      • Implementation of additional Citrix features and functionality
      • Stronger architecture of their environment
      • Reduced escalation calls to Citrix
      • Better customer relationships
      • Increased uptime in their environment

    Citrix Services Case Study

    Federal Government

    Introduction

    This case study of a federal government is based on a September 2016 survey of Citrix Services customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

    “Taking a Citrix Education course has enabled my organization or customer to optimize their Citrix infrastructure.”

    “Yes, it has helped me for planning future ITC strategy.”

    “I’m going to plan the upgrade of XenApp environment. The training helps me to under the new XenApp’s architecture.”

    Challenges

    The business challenges that led the profiled organization to evaluate and ultimately select Citrix Services:

    • Took an education course for the following reasons:
      • Increase their knowledge of Citrix technology
      • Progress Citrix products at their organization

    Use Case

    The key features and functionalities of Citrix Services that the surveyed organization uses:

    • Uses the following Citrix products:
      • XenApp
      • Provisioning Services (PVS)
      • NetScaler

    Results

    The surveyed organization achieved the following results with Citrix Services:

    • Realized the following benefits from taking a Citrix Education course:
      • Increased productivity at work
    • Realized the following outcomes through earning their Citrix Education exam certification:
      • Increased productivity at work
      • Finding a new role
    • Took 0-3 months to apply the skills learned in their Citrix course.
    • Received the most value in the following areas of Citrix training:
      • Hands-on labs
      • Talking to an expert instructor
      • Reading training content online
    • Experienced the following benefits to their Citrix environment after attending Citrix Education courses:
      • Stronger architecture of their environment

    Citrix Services Case Study

    The Sociedade Beneficente Israelita Brasileira Albert Einstein

    Introduction

    This case study of The Sociedade Beneficente Israelita Brasileira Albert Einstein is based on an August 2016 survey of Citrix Services customers by TechValidate, a 3rd-party research service.

    “Taking a Citrix Education course has enabled my organization or customer to optimize their Citrix infrastructure.”

    “I administer a complex high-available environment, with PVS and MCS, Director and Netscaler. Before the course, to understand an issue on this environment cost me a couple hours. Now, my efficiency to troubleshooting same issues led me to find out a solution in minutes.”

    “After finish the course CXD-300, I will be on the same level of expertise in Citrix XenDesktop 7.6 as the other two senior Infrastructure Analysts from my team. I will be able to participate in decisions and I believe I’ll be promoted and/or have my salary raised.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Citrix Services:

    • Took an education course for the following reasons:
      • Increase their knowledge of Citrix technology

    Use Case

    The key features and functionalities of Citrix Services that the surveyed company uses:

    • Uses the following Citrix products:
      • XenDesktop
      • Provisioning Services (PVS)
      • NetScaler

    Results

    The surveyed company achieved the following results with Citrix Services:

    • Realized the following benefits from taking a Citrix Education course:
      • I became less likely to leave my employer
      • Increased productivity at work
    • Realized the following outcomes through earning their Citrix Education exam certification:
      • Increased productivity at work
    • Took 0-3 months to apply the skills learned in their Citrix course.
    • Received the most value in the following areas of Citrix training:
      • Hands-on labs
      • Reading training content online
    • Experienced the following benefits to their Citrix environment after attending Citrix Education courses:
      • Deeper understanding of the causes of issues in their environment
      • Faster resolution of issues in their environment
      • Stronger architecture of their environment
      • Reduced escalation calls to Citrix

    Citrix Services Case Study

    Medium Enterprise Health Care Company

    Introduction

    This case study of a medium enterprise health care company is based on an August 2016 survey of Citrix Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

    “Taking a Citrix Education course has enabled my organization or customer to optimize their Citrix infrastructure.”

    “With the education that I received, I was able to help implement the newer Citrix technologies.”

    “I received a bump in pay. I also have the knowledge knowing that my managers have the trust in my job performance.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Citrix Services:

    • Took an education course for the following reasons:
      • Increase their knowledge of Citrix technology
      • Prepare for a certification exam
      • Further their career
      • Fulfill an employer requirement

    Use Case

    The key features and functionalities of Citrix Services that the surveyed company uses:

    • Uses the following Citrix products:
      • XenApp
      • XenDesktop
      • Provisioning Services (PVS)
      • XenServer
      • XenMobile
      • NetScaler
      • ShareFile

    Results

    The surveyed company achieved the following results with Citrix Services:

    • Realized the following benefits from taking a Citrix Education course:
      • Pay increase
      • Increased quality of work/life balance
      • Increased job satisfaction
      • I became less likely to leave my employer
      • Increased productivity at work
    • Realized the following outcomes through earning their Citrix Education exam certification:
      • Increased productivity at work
    • Took 0-3 months to apply the skills learned in their Citrix course.
    • Received the most value in the following areas of Citrix training:
      • Hands-on labs
      • Talking to an expert instructor
      • Self-paced learning
      • Reading training content online
    • Experiences the following benefits to their Citrix environment after attending Citrix Education courses.
      • Reduced support calls to their helpdesk
      • Deeper understanding of the causes of issues in their environment
      • Faster resolution of issues in their environment
      • Implementation of additional Citrix features and functionality
      • Reduced implementation time
      • Stronger architecture of their environment
      • Reduced escalation calls to Citrix
      • Better customer relationships
      • Increased uptime in their environment

    Citrix Services Case Study

    Township of Hampden

    Introduction

    This case study of Township of Hampden is based on an August 2016 survey of Citrix Services customers by TechValidate, a 3rd-party research service.

    “Taking a Citrix Education course has enabled my organization or customer to optimize their Citrix infrastructure.”

    “Prior to taking the class, we had worked out an upgrade plan with our Citrix Partner. I was able to help reduce implementation costs by helping the Partner with part of the upgrade program because of my Citrix training.”

    “I was able to immediately save my company time and money by applying my new skills towards our Citrix upgrade.”

    Challenges

    The business challenges that led the profiled organization to evaluate and ultimately select Citrix Services:

    • Took an education course for the following reasons:
      • Increase their knowledge of Citrix technology
      • Prepare for a certification exam
      • Further their career
      • Progress Citrix products at their organization

    Use Case

    The key features and functionalities of Citrix Services that the surveyed organization uses:

    • Uses the following Citrix products:
      • XenApp
      • XenDesktop
      • Provisioning Services (PVS)
      • XenServer
      • NetScaler

    Results

    The surveyed organization achieved the following results with Citrix Services:

    • Realized the following benefits from taking a Citrix Education course:
      • Increased quality of work/life balance
      • Increased job satisfaction
      • I became less likely to leave my employer
      • Increased productivity at work
    • Took 0-3 months to apply the skills learned in their Citrix course.
    • Received the most value in the following areas of Citrix training:
      • Hands-on labs
      • Talking to an expert instructor
      • Self-paced learning
    • Experiences the following benefits to their Citrix environment after attending Citrix Education courses.
      • Deeper understanding of the causes of issues in their environment
      • Faster resolution of issues in their environment
      • Implementation of additional Citrix features and functionality
      • Reduced implementation time
      • Stronger architecture of their environment
      • Increased uptime in their environment

    Citrix Services Case Study

    Large Enterprise Computer Services Company

    Introduction

    This case study of a large enterprise computer services company is based on an August 2016 survey of Citrix Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

    “Taking a Citrix Education course has enabled my organization or customer to optimize their Citrix infrastructure.”

    “I’m able to better serve customers with the added knowledge of the application.”

    “It expanded my knowledge of how the application interface so I can trouble shoot and solve clients needs.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Citrix Services:

    • Took an education course for the following reason:
      • Increase their knowledge of Citrix technology

    Use Case

    The key features and functionalities of Citrix Services that the surveyed company uses:

    • Uses the following Citrix products:
      • XenApp
      • XenServer

    Results

    The surveyed company achieved the following results with Citrix Services:

    • Realized the following benefit from taking a Citrix Education course:
      • Increased job satisfaction
    • Took 0-3 months to apply the skills learned in their Citrix course.
    • Received the most value in the following area of Citrix training:
      • Talking to an expert instructor
    • Experiences the following benefits to their Citrix environment after attending Citrix Education courses.
      • Deeper understanding of the causes of issues in their environment
      • Faster resolution of issues in their environment

    Citrix Services Case Study

    Aetna

    Introduction

    This case study of Aetna is based on an August 2016 survey of Citrix Services customers by TechValidate, a 3rd-party research service.

    “Taking a Citrix Education course has enabled my organization or customer to optimize their Citrix infrastructure.”

    “I have not taken the exam yet, but will be doing so soon. I think all in all the class has helped me learn all of the ins and outs of Citrix and when I go to do VM build outs I have a better understanding.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Citrix Services:

    • Took an education course for the following reasons:
      • Increase their knowledge of Citrix technology
      • Prepare for a certification exam

    Use Case

    The key features and functionalities of Citrix Services that the surveyed company uses:

    • Uses the following Citrix products:
      • XenApp
      • XenDesktop
      • Provisioning Services (PVS)
      • NetScaler
      • Citrix Cloud

    Results

    The surveyed company achieved the following results with Citrix Services:

    • Realized the following benefits from taking a Citrix Education course:
      • Increased quality of work/life balance
      • Increased job satisfaction
      • I became less likely to leave my employer
      • Increased productivity at work
    • Took 0-3 months to apply the skills learned in their Citrix course.
    • Received the most value in the following areas of Citrix training:
      • Hands-on labs
      • Talking to an expert instructor
      • Self-paced learning
      • Reading training content online
    • Experiences the following benefits to their Citrix environment after attending Citrix Education courses.
      • Deeper understanding of the causes of issues in their environment
      • Faster resolution of issues in their environment
      • Better customer relationships

    Citrix Services Case Study

    NSW Businesslink

    Introduction

    This case study of NSW Businesslink is based on an August 2016 survey of Citrix Services customers by TechValidate, a 3rd-party research service.

    “Taking a Citrix Education course has enabled my organization or customer to optimize their Citrix infrastructure.”

    “I was able to learn all the important and general features which can be used directly in current environments and also in the future deployments and upgrades. I was able to focus more on optimizing and improving current requirements and services.”

    “Citrix Education definitely added value. I was able to advise on further optimization and improvements within the current infrastructure.”

    Challenges

    The business challenges that led the profiled organization to evaluate and ultimately select Citrix Services:

    • Took an education course for the following reasons:
      • Increase their knowledge of Citrix technology
      • Prepare for a certification exam
      • Further their career
      • Fulfill an employer requirement

    Use Case

    The key features and functionalities of Citrix Services that the surveyed organization uses:

    • Uses the following Citrix products:
      • XenApp
      • XenDesktop
      • NetScaler

    Results

    The surveyed organization achieved the following results with Citrix Services:

    • Realized the following benefits from taking a Citrix Education course:
      • Increased quality of work/life balance
      • Increased job satisfaction
      • I became less likely to leave my employer
      • Increased productivity at work
    • Realized the following outcomes through earning their Citrix Education exam certification:
      • Increased productivity at work
      • Finding a new role
    • Took 3-6 months to apply the skills learned in their Citrix course.
    • Received the most value in the following areas of Citrix training:
      • Hands-on labs
      • Talking to an expert instructor
      • Reading training content online
    • Experienced the following benefits to their Citrix environment after attending Citrix Education courses:
      • Reduced support calls to their helpdesk
      • Deeper understanding of the causes of issues in their environment
      • Faster resolution of issues in their environment
      • Implementation of additional Citrix features and functionality
      • Reduced implementation time
      • Stronger architecture of their environment
      • Reduced escalation calls to Citrix

    Citrix Services Case Study

    Large Enterprise Health Care Company

    Introduction

    This case study of a large enterprise health care company is based on an August 2016 survey of Citrix Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

    “Taking a Citrix Education course has enabled my organization or customer to optimize their Citrix infrastructure.”

    “Citrix Education helped me optimize my current environment (XA 6.5) but the most value came to the new environment we build up at the moment with DX 7.9.”

    “In the normal work day, I check information more or less only caused by an issue or question regarding an implementation. In the training, we received hints or information that enabled me to think of topics from an other point of view.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Citrix Services:

    • Took an education course for the following reasons:
      • Increase their knowledge of Citrix technology
      • Fulfill an employer requirement
      • Progress Citrix products at their organization

    Use Case

    The key features and functionalities of Citrix Services that the surveyed company uses:

    • Uses the following Citrix products:
      • XenApp
      • XenDesktop
      • Provisioning Services (PVS)
      • NetScaler

    Results

    The surveyed company achieved the following results with Citrix Services:

    • Realized the following benefits from taking a Citrix Education course:
      • Increased productivity at work
    • Took 3-6 months to apply the skills learned in their Citrix course.
    • Received the most value in the following areas of Citrix training:
      • Talking to an expert instructor
    • Experienced the following benefits to their Citrix environment after attending Citrix Education courses:
      • Deeper understanding of the causes of issues in their environment
      • Implementation of additional Citrix features and functionality
      • Reduced implementation time
      • Stronger architecture of their environment

    Citrix Services Case Study

    Educational Institution

    Introduction

    This case study of a educational institution is based on an August 2016 survey of Citrix Services customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

    “Taking a Citrix Education course has enabled my organization or customer to optimize their Citrix infrastructure.”

    “With Citrix Education, I feel confident on the task I performed. I also believe it has benefitted my organization since are less likely to have problems with the system.”

    “Citrix Education’s Hand-On labs are the best way materialize the theory provided through the lectures to a practical knowledge.”

    Challenges

    The business challenges that led the profiled organization to evaluate and ultimately select Citrix Services:

    • Took an education course for the following reasons:
      • Increase their knowledge of Citrix technology
      • Prepare for a certification exam
      • Further their career

    Use Case

    The key features and functionalities of Citrix Services that the surveyed organization uses:

    • Uses the following Citrix products:
      • XenApp

    Results

    The surveyed organization achieved the following results with Citrix Services:

    • Realized the following benefits from taking a Citrix Education course:
      • Increased job satisfaction
      • Increased productivity at work
    • Realized the following outcomes through earning their Citrix Education exam certification:
      • Increased productivity at work
    • Took 0-3 months to apply the skills learned in their Citrix course.
    • Received the most value in the following areas of Citrix training:
      • Hands-on labs
    • Experienced the following benefits to their Citrix environment after attending Citrix Education courses:
      • Increased uptime in their environment



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