TechValidate Research on Citrix Services

272 Case Studies – Page 1 of 10


Citrix Services Case Study

Wurth Australia

Introduction

This case study of Wurth Australia is based on a July 2019 survey of Citrix Services customers by TechValidate, a 3rd-party research service.

“Staying current with application versions within our Citrix Infrastructure to enhance productivity. "

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Citrix Services:

  • Find the CSS Select feature benefits better compared to other technology vendors.

Use Case

The key features and functionalities of Citrix Services that the surveyed company uses:

  • Would renew their subscription with Citrix Customer Success Services (CSS) because it helps:
    • Proactively maintain and improve environment performance
    • Minimize downtime
    • Increase productivity
  • The CSS Select benefits that have provided the most value to their organizations:
    • 24/7/365, unlimited technical support
    • Citrix App Layering
    • Citrix Workspace Environment Management
    • Long Term Service Release (LTSR)
  • Improved the following with their CSS Select subscription:
    • IT costs and product value: improved
    • environment performance and downtime: greatly improved
    • readiness and adoption: improved
    • augmenting staff with technical experts: improved
    • business growth and productivity: improved

Results

The surveyed company achieved the following results with Citrix Services:

  • involved in the renewal of their CSS Select subscription.
  • Agrees with the following:
    • Their CSS Select subscription helps them increase productivity, minimize downtime and reduce IT costs.
  • Realized value from their CSS Select subscription in less than 6 months.

Citrix Services Case Study

Dimension Data

Introduction

This case study of Dimension Data is based on a July 2019 survey of Citrix Services customers by TechValidate, a 3rd-party research service.

“Working for Dimension Data Mangaed Services team we do manage several client Citrix environments, the CSS has helped me to resolved priority 1 issues in less time than in the past ( few years back)”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Citrix Services:

  • Find the CSS Select feature benefits much better compared to other technology vendors.

Use Case

The key features and functionalities of Citrix Services that the surveyed company uses:

  • Would renew their subscription with Citrix Customer Success Services (CSS) because it helps:
    • Obtain greater product value
    • Proactively maintain and improve environment performance
    • Accelerate readiness and adoption
    • Increase productivity
  • The CSS Select benefits that have provided the most value to their organizations:
    • 24/7/365, unlimited technical support
    • Live Chat
    • Citrix Workspace Environment Management
    • Supportability Pack diagnostic tools
  • Improved the following with their CSS Select subscription:
    • IT costs and product value: greatly improved
    • environment performance and downtime: significantly improved
    • readiness and adoption: greatly improved
    • augmenting staff with technical experts: greatly improved
    • business growth and productivity: greatly improved

Results

The surveyed company achieved the following results with Citrix Services:

  • not involved in the renewal of their CSS Select subscription.
  • Agrees with the following:
    • Their CSS Select subscription helps them achieve their business goals faster and maximize the return on their investment
    • Their CSS Select subscription helps them increase productivity, minimize downtime and reduce IT costs.
    • Their CSS Select subscription helps them accelerate adoption, minimize risk and maximize the value of their Citrix solution.
  • Realized value from their CSS Select subscription in less than 6 months.

Citrix Services Case Study

Cgi Group Inc.

Introduction

This case study of CGI Group Inc. is based on a July 2019 survey of Citrix Services customers by TechValidate, a 3rd-party research service.

“Providing access to the most recent CUs when they are released to address potential issues before they are encountered.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Citrix Services:

  • Find the CSS Select feature benefits much better compared to other technology vendors.

Use Case

The key features and functionalities of Citrix Services that the surveyed company uses:

  • Would renew their subscription with Citrix Customer Success Services (CSS) because it helps:
    • Reduce IT costs
    • Obtain greater product value
    • Proactively maintain and improve environment performance
    • Support business growth expectations
    • Minimize downtime
    • Increase productivity
    • Augment staff with access to technical experts
  • The CSS Select benefits that have provided the most value to their organizations:
    • 24/7/365, unlimited technical support
    • Live Chat
    • TechEdge Training Event
    • Supportability Pack diagnostic tools
    • Long Term Service Release (LTSR)
  • Improved the following with their CSS Select subscription:
    • IT costs and product value: greatly improved
    • environment performance and downtime: greatly improved
    • readiness and adoption: significantly improved
    • augmenting staff with technical experts: significantly improved
    • business growth and productivity: greatly improved

Results

The surveyed company achieved the following results with Citrix Services:

  • involved in the renewal of their CSS Select subscription.
  • Agrees with the following:
    • Their CSS Select subscription helps them achieve their business goals faster and maximize the return on their investment
    • Their CSS Select subscription helps them increase productivity, minimize downtime and reduce IT costs.
    • Their CSS Select subscription helps them accelerate adoption, minimize risk and maximize the value of their Citrix solution.
  • Realized value from their CSS Select subscription in less than 6 months.

Citrix Services Case Study

State & Local Government

Introduction

This case study of a state & local government is based on a July 2019 survey of Citrix Services customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“It provides us with the opportunity to expand and update our technology while maintaining the required level of support required to minimize downtime.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select Citrix Services:

  • Find the CSS Select feature benefits much better compared to other technology vendors.

Use Case

The key features and functionalities of Citrix Services that the surveyed organization uses:

  • Would renew their subscription with Citrix Customer Success Services (CSS) because it helps:
    • Support business growth expectations
    • Minimize downtime
    • Increase productivity
  • The CSS Select benefits that have provided the most value to their organizations:
    • 24/7/365, unlimited technical support
    • Best in class response times
    • Live Chat
    • Configuration and installation assistance
  • Improved the following with their CSS Select subscription:
    • IT costs and product value: improved
    • environment performance and downtime: greatly improved
    • readiness and adoption: improved
    • augmenting staff with technical experts: greatly improved
    • business growth and productivity: greatly improved

Results

The surveyed organization achieved the following results with Citrix Services:

  • involved in the renewal of their CSS Select subscription.
  • Agrees with the following:
    • Their CSS Select subscription helps them achieve their business goals faster and maximize the return on their investment
    • Their CSS Select subscription helps them increase productivity, minimize downtime and reduce IT costs.
    • Their CSS Select subscription helps them accelerate adoption, minimize risk and maximize the value of their Citrix solution.
  • Realized value from their CSS Select subscription in less than 6 months.

Citrix Services Case Study

City Of Duluth

Introduction

This case study of City Of Duluth is based on a July 2019 survey of Citrix Services customers by TechValidate, a 3rd-party research service.

“Citrix support has always been very timely. Even the Chat session people know what they are doing, which I consider quite unusual”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select Citrix Services:

  • Find the CSS Select feature benefits superior compared to other technology vendors.

Use Case

The key features and functionalities of Citrix Services that the surveyed organization uses:

  • Would renew their subscription with Citrix Customer Success Services (CSS) because it helps:
    • Obtain greater product value
    • Proactively maintain and improve environment performance
    • Minimize downtime
    • Accelerate readiness and adoption
    • Increase productivity
  • The CSS Select benefits that have provided the most value to their organizations:
    • 24/7/365, unlimited technical support
    • Best in class response times
    • Live Chat
    • Configuration and installation assistance
    • Citrix Workspace Environment Management
    • Long Term Service Release (LTSR)
  • Improved the following with their CSS Select subscription:
    • IT costs and product value: improved
    • readiness and adoption: significantly improved
    • augmenting staff with technical experts: significantly improved

Results

The surveyed organization achieved the following results with Citrix Services:

  • involved in the renewal of their CSS Select subscription.
  • Agrees with the following:
    • Their CSS Select subscription helps them increase productivity, minimize downtime and reduce IT costs.
    • Their CSS Select subscription helps them accelerate adoption, minimize risk and maximize the value of their Citrix solution.
  • Realized value from their CSS Select subscription in less than 6 months.

Citrix Services Case Study

Sagenet

Introduction

This case study of Sagenet is based on a July 2019 survey of Citrix Services customers by TechValidate, a 3rd-party research service.

“They assisted in keeping the environment online promoting more uptime.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Citrix Services:

  • Find the CSS Select feature benefits superior compared to other technology vendors.

Use Case

The key features and functionalities of Citrix Services that the surveyed company uses:

  • Would renew their subscription with Citrix Customer Success Services (CSS) because it helps:
    • Proactively maintain and improve environment performance
    • Minimize downtime
    • Increase productivity
    • Augment staff with access to technical experts
  • The CSS Select benefits that have provided the most value to their organizations:
    • 24/7/365, unlimited technical support
    • Citrix App Layering
    • Select eLearning subscription
  • Improved the following with their CSS Select subscription:
    • IT costs and product value: greatly improved
    • environment performance and downtime: improved
    • readiness and adoption: significantly improved
    • augmenting staff with technical experts: significantly improved
    • business growth and productivity: greatly improved

Results

The surveyed company achieved the following results with Citrix Services:

  • involved in the renewal of their CSS Select subscription.
  • Agrees with the following:
    • Their CSS Select subscription helps them achieve their business goals faster and maximize the return on their investment
    • Their CSS Select subscription helps them increase productivity, minimize downtime and reduce IT costs.
    • Their CSS Select subscription helps them accelerate adoption, minimize risk and maximize the value of their Citrix solution.
  • Realized value from their CSS Select subscription immediately.

Citrix Services Case Study

Telecommunications Regulatory Commission

Introduction

This case study of Telecommunications Regulatory Commission is based on a July 2019 survey of Citrix Services customers by TechValidate, a 3rd-party research service.

“By accessing to software updates and upgrades as soon as they become available, and by providing guidance and assistance during product installation, upgrades, and configurations.
"

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select Citrix Services:

  • Find the CSS Select feature benefits better compared to other technology vendors.

Use Case

The key features and functionalities of Citrix Services that the surveyed organization uses:

  • Would renew their subscription with Citrix Customer Success Services (CSS) because it helps:
    • Reduce IT costs
    • Obtain greater product value
    • Support business growth expectations
    • Accelerate readiness and adoption
    • Increase productivity
  • The CSS Select benefits that have provided the most value to their organizations:
    • Best in class response times
    • Configuration and installation assistance
    • Citrix Workspace Environment Management
  • Improved the following with their CSS Select subscription:
    • IT costs and product value: improved
    • environment performance and downtime: improved
    • readiness and adoption: improved
    • augmenting staff with technical experts: improved
    • business growth and productivity: improved

Results

The surveyed organization achieved the following results with Citrix Services:

  • involved in the renewal of their CSS Select subscription.
  • Agrees with the following:
    • Their CSS Select subscription helps them achieve their business goals faster and maximize the return on their investment
    • Their CSS Select subscription helps them increase productivity, minimize downtime and reduce IT costs.
  • Realized value from their CSS Select subscription in more than 6 months.

Citrix Services Case Study

Kuwait University College Of Business Admin

Introduction

This case study of KUWAIT UNIVERSITY COLLEGE OF BUSINESS ADMIN is based on a July 2019 survey of Citrix Services customers by TechValidate, a 3rd-party research service.

“Having all updates available, and getting access to most documents and analysys. the ability to open a ticket and online support.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select Citrix Services:

  • Find the CSS Select feature benefits much better compared to other technology vendors.

Use Case

The key features and functionalities of Citrix Services that the surveyed organization uses:

  • Would renew their subscription with Citrix Customer Success Services (CSS) because it helps:
    • Reduce IT costs
    • Obtain greater product value
    • Proactively maintain and improve environment performance
  • The CSS Select benefits that have provided the most value to their organizations:
    • 24/7/365, unlimited technical support
    • Live Chat
    • Citrix App Layering
    • Citrix Workspace Environment Management
    • Select eLearning subscription
  • Improved the following with their CSS Select subscription:
    • IT costs and product value: significantly improved
    • environment performance and downtime: improved
    • readiness and adoption: did not improve
    • augmenting staff with technical experts: significantly improved
    • business growth and productivity: did not improve

Results

The surveyed organization achieved the following results with Citrix Services:

  • involved in the renewal of their CSS Select subscription.
  • Agrees with the following:
    • Their CSS Select subscription helps them achieve their business goals faster and maximize the return on their investment
  • Realized value from their CSS Select subscription immediately.

Citrix Services Case Study

Medium Enterprise Construction Company

Introduction

This case study of a medium enterprise construction company is based on a July 2019 survey of Citrix Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“We’ve had some issues with Licensing servers and we where able to use Citrix support to get the issue resolved in a timely manner”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Citrix Services:

  • Find the CSS Select feature benefits superior compared to other technology vendors.

Use Case

The key features and functionalities of Citrix Services that the surveyed company uses:

  • Would renew their subscription with Citrix Customer Success Services (CSS) because it helps:
    • Reduce IT costs
    • Obtain greater product value
    • Increase productivity
    • Augment staff with access to technical experts
  • The CSS Select benefits that have provided the most value to their organizations:
    • 24/7/365, unlimited technical support
    • Best in class response times
    • Live Chat
    • Configuration and installation assistance
    • Citrix Workspace Environment Management
    • Supportability Pack diagnostic tools
    • Long Term Service Release (LTSR)
  • Improved the following with their CSS Select subscription:
    • IT costs and product value: greatly improved
    • environment performance and downtime: greatly improved
    • readiness and adoption: improved
    • augmenting staff with technical experts: significantly improved
    • business growth and productivity: greatly improved

Results

The surveyed company achieved the following results with Citrix Services:

  • involved in the renewal of their CSS Select subscription.
  • Agrees with the following:
    • Their CSS Select subscription helps them achieve their business goals faster and maximize the return on their investment
    • Their CSS Select subscription helps them increase productivity, minimize downtime and reduce IT costs.
  • Realized value from their CSS Select subscription immediately.

Citrix Services Case Study

H.Essers Systems Company

Introduction

This case study of H.ESSERS Systems Company is based on a July 2019 survey of Citrix Services customers by TechValidate, a 3rd-party research service.

“We are an international company with sites in 22 countries, but with citrix we can centralize our IT infrastructure to one central location. So we don’t need an IT department on every site. "

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Citrix Services:

  • Find the CSS Select feature benefits much better compared to other technology vendors.

Use Case

The key features and functionalities of Citrix Services that the surveyed company uses:

  • Would renew their subscription with Citrix Customer Success Services (CSS) because it helps:
    • Reduce IT costs
    • Support business growth expectations
    • Increase productivity
  • The CSS Select benefits that have provided the most value to their organizations:
    • 24/7/365, unlimited technical support
    • Citrix Workspace Environment Management
    • Long Term Service Release (LTSR)
  • Improved the following with their CSS Select subscription:
    • IT costs and product value: greatly improved
    • environment performance and downtime: greatly improved
    • readiness and adoption: greatly improved
    • augmenting staff with technical experts: greatly improved
    • business growth and productivity: greatly improved

Results

The surveyed company achieved the following results with Citrix Services:

  • involved in the renewal of their CSS Select subscription.
  • Agrees with the following:
    • Their CSS Select subscription helps them achieve their business goals faster and maximize the return on their investment
    • Their CSS Select subscription helps them increase productivity, minimize downtime and reduce IT costs.
    • Their CSS Select subscription helps them accelerate adoption, minimize risk and maximize the value of their Citrix solution.
  • Realized value from their CSS Select subscription immediately.

Citrix Services Case Study

Vodafone

Introduction

This case study of Vodafone is based on a November 2019 survey of Citrix Services customers by TechValidate, a 3rd-party research service.

“Citrix Consulting Services helped us remove the barriers to achieving successful business outcomes. "

Challenges

Vodafone was facing the following business challenges when they decided to work with Citrix Consulting:

  • Security concerns preventing them from getting their environment established immediately
  • Lack of resources available to train the team on new technology
  • Delays in implementation that lead to a reduced ROI.

Use Case

Of all available vendors, Vodafone chose to work with Citrix Consulting because:

  • They needed to accelerate the implementation of the their Citrix solution
  • Citrix Consulting follows leading practices and delivers consistent results

Upon completion of their project, Vodafone expressed satisfaction with the following aspects of working with the Citrix Consulting team:

  • Having a dedicated team with direct access to Citrix product engineers
  • Benefitting from a more tailored approach to consulting
  • Having access to an array of product experts available to match their unique problems
  • Receiving unique insights into product roadmap
  • Our team’s ability to work towards their specific goals
  • Our team’s ability to identify and overcome potential issues and blockers early-on

Results

Not only did Vodafone experience faster time-to-value from as a result of their most recent Citrix Consulting project. They also experienced:

  • Increased reliability of their Citrix environment
  • Higher availability of their Citrix environment
  • Increased awareness of upcoming security threats
  • Faster adoption of their Citrix products

Compared to other consulting vendors, Vodafone believes Citrix Consulting Services is:

  • Significantly faster at implementation
  • Significantly faster at delivering time to value
  • Much better at achieving their desired business outcomes
  • Much more security conscious
  • Significantly better at delivering product expertise

Citrix Services Case Study

Medium Enterprise Government Company

Introduction

This case study of a medium enterprise government company is based on a July 2019 survey of Citrix Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Getting a tough upgrade of Endpoint Management completed.”

Objective

  • Renewed their subscription with Citrix Customer Success Services (CSS) Priority because it helps them:
    • Obtain greater product value
    • Proactively maintain and improve environment performance
    • Augment staff with access to technical experts

Use Case

The key features and functionalities of Citrix Services that the surveyed company uses:

  • The CSS Priority benefits that have provided the most value to their organization are:
  • Technical Account Manager
  • Priority Queue
  • As a result of their CSS Priority subscription, have been able to:
    • Accelerate issue resolution through expert troubleshooting guidance with Priority Queue
    • Optimize environment and mitigate risk of known supportability and security vulnerabilities and reduce costs with proactive insights and services from Environment Review and Quarterly Business Reviews
  • Results

    The surveyed company achieved the following results with Citrix Services:

    • not involved in the renewal of their CSS Priority subscription.
    • Finds CSS Priority feature benefits superior compared to other technology vendors.
    • Improved the following since upgrading to CSS Priority:
      • success rate of change events: significantly improved
      • issue acceleration, resolution and minimize downtime: significantly improved
      • optimize environment and reduce costs: significantly improved
      • realize business success measures and accelerate adoption: significantly improved
    • Agrees with the following:
      • Their CSS Priority subscription helps them achieve their business goals faster and maximize the return on their investment
      • Their CSS Priority subscription helps them increase productivity, minimize downtime and reduce IT costs
      • Their CSS Priority subscription helps them accelerate adoption, minimize risk and maximize the value of their Citrix solution
    • Realized value from their CSS Priority subscription immediately.

    Citrix Services Case Study

    Chopper Trading LLC

    Introduction

    This case study of Chopper Trading LLC is based on an April 2019 survey of Citrix Services customers by TechValidate, a 3rd-party research service.

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Citrix Services:

    • Got started with Citrix Education proactively to stay ahead of the technology curve and potential issues.

    Use Case

    The key features and functionalities of Citrix Services that the surveyed company uses:

    • Took formal training on Citrix’s:
      • Digital Workspace
    • Has taken formal Citrix training via:
      • Virtual training with an instructor

    Results

    The surveyed company achieved the following results with Citrix Services:

    • Agrees with the following about Citrix training:
      • I am more comfortable resolving issues without the support of others since taking Citrix training.: agree
      • With Citrix training, I was able to extract greater value from my Citrix products: agree
      • If given the opportunity, I would take another Citrix training course: agree
    • After Citrix training noticed:
      • An increase in usage of product features and functions by end-users
    • As a result of taking a Citrix training course or obtaining a Citrix Certification, has been able to:
      • Be more productive in their role
      • Use more product features and functions
    • Believes the most severe consequences of not taking formal Citrix training are:
      • Wasted IT investment
      • Unhappy end-users
      • Increased reliance on technical support
      • Increased cost of remedying technical issues
      • Increased time spent troubleshooting issues
    • Realized value from their Citrix Training in 0-3 months.

    Citrix Support Case Study

    West Virginia University Hospital

    Introduction

    This case study of West Virginia University Hospital is based on a June 2018 survey of Citrix Support customers by TechValidate, a 3rd-party research service.

    “Being able to call support when the system is down is critical to our CSS Select subscription.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Citrix Support:

    • Has their product covered by a maintenance and support plan like their Citrix Customer Success Services (CSS) Select subscription because they wanted to:
      • Proactively maintain and improve environment performance
      • Support business growth expectations
      • Minimize downtime
      • Augment staff with access to technical experts

    Use Case

    The key features and functionalities of Citrix Support that the surveyed company uses:

    • CSS Select benefits that help them do their job more effectively:
      • 24/7/365 unlimited technical support
      • Configuration and installation assistance
      • System Monitoring with Smart Checks
      • Long Term Service Release (LTSR)

    Results

    The surveyed company achieved the following results with Citrix Support:

    • Rates the CSS Select feature benefits as similar to other technology vendors.
    • Achieved the following business outcomes with their CSS Select subscription:
      • Supporting business growth expectations
      • Minimizing downtime
      • Augmenting staff with access to technical experts
    • Realized real-world benefits within 1 – 3 months after they purchased their CSS Select subscription.
    • Increased the productivity of their IT staff by 10-20% with their CSS Select subscription.
    • Had to put forth low effort to utilize benefits from their CSS Select subscription.

    Citrix Support Case Study

    PolyOne Corporation

    Introduction

    This case study of PolyOne Corporation is based on a July 2018 survey of Citrix Support customers by TechValidate, a 3rd-party research service.

    “Having access to good support resources without having to pay for an additional support contract has been the most surprising and best reason to be on a CSS Select subscription.”

    “Having access to the latest versions has allowed us to test and decide on the best upgrade path.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Citrix Support:

    • Has their product covered by a maintenance and support plan like their Citrix Customer Success Services (CSS) Select subscription because they wanted to:
      • Reduce IT costs
      • Support business growth expectations
      • Minimize downtime
      • Accelerate readiness and adoption
      • Augment staff with access to technical experts

    Use Case

    The key features and functionalities of Citrix Support that the surveyed company uses:

    • CSS Select benefits that help them do their job more effectively:
      • 24/7/365 unlimited technical support
      • Long Term Service Release (LTSR)

    Results

    The surveyed company achieved the following results with Citrix Support:

    • Rates the CSS Select feature benefits as better than other technology vendors.
    • Achieved the following business outcomes with their CSS Select subscription:
      • Reducing IT costs
      • Obtaining greater product value
      • Proactively maintaining and improving their environment’s performance
      • Supporting business growth expectations
      • Minimizing downtime
      • Accelerating readiness and adoption
    • Realized real-world benefits immediately after they purchased their CSS Select subscription.
    • Increased the productivity of their IT staff by 20-30% with their CSS Select subscription.
    • Had to put forth low effort to utilize benefits from their CSS Select subscription.

    Citrix Support Case Study

    T Systems México

    Introduction

    This case study of T-Systems México is based on a July 2018 survey of Citrix Support customers by TechValidate, a 3rd-party research service.

    “CSS Select has exceeded our expectations with good response times, and enough information to solve the issue.”

    “We benefit by having good technical support experts and valuable support for our issues.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Citrix Support:

    • Has their product covered by a maintenance and support plan like their Citrix Customer Success Services (CSS) Select subscription because they wanted to:
      • Reduce IT costs
      • Support business growth expectations
      • Minimize downtime
      • Augment staff with access to technical experts

    Use Case

    The key features and functionalities of Citrix Support that the surveyed company uses:

    • CSS Select benefits that help them do their job more effectively:
      • 24/7/365 unlimited technical support
      • Configuration and installation assistance
      • TechEdge Training Event
      • Long Term Service Release (LTSR)

    Results

    The surveyed company achieved the following results with Citrix Support:

    • Rates the CSS Select feature benefits as better than other technology vendors.
    • Achieved the following business outcomes with their CSS Select subscription:
      • Reducing IT costs
      • Obtaining greater product value
      • Supporting business growth expectations
      • Minimizing downtime
      • Increasing productivity
      • Augmenting staff with access to technical experts
    • Realized real-world benefits immediately after they purchased their CSS Select subscription.
    • Increased the productivity of their IT staff by > 50% with their CSS Select subscription.
    • Had to put forth somewhat low effort to utilize benefits from their CSS Select subscription.

    Citrix Support Case Study

    Cognizant Technologies

    Introduction

    This case study of Cognizant Technologies is based on a July 2018 survey of Citrix Support customers by TechValidate, a 3rd-party research service.

    “During a recent upgrade for Citrix XenApp 7.16, the CSS Select subscription exceeded our expectations. It has given us stability and quick help.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Citrix Support:

    • Has their product covered by a maintenance and support plan like their Citrix Customer Success Services (CSS) Select subscription because they wanted to:
      • Reduce IT costs
      • Obtain greater product value
      • Proactively maintain and improve environment performance
      • Support business growth expectations
      • Minimize downtime

    Use Case

    The key features and functionalities of Citrix Support that the surveyed company uses:

    • CSS Select benefits that help them do their job more effectively:
      • 24/7/365 unlimited technical support
      • Configuration and installation assistance
      • Citrix App Layering
      • Citrix Workspace Environment Management
      • Long Term Service Release (LTSR)

    Results

    The surveyed company achieved the following results with Citrix Support:

    • Achieved the following business outcomes with their CSS Select subscription:
      • Reducing IT costs
      • Supporting business growth expectations
      • Minimizing downtime
      • Increasing productivity
      • Migrating to the Cloud
    • Realized real-world benefits immediately after they purchased their CSS Select subscription.
    • Increased the productivity of their IT staff by > 50% with their CSS Select subscription.
    • Had to put forth very low effort to utilize benefits from their CSS Select subscription.

    Citrix Support Case Study

    Apex Global Solutions

    Introduction

    This case study of Apex Global Solutions is based on a June 2018 survey of Citrix Support customers by TechValidate, a 3rd-party research service.

    “With the CSS Select subscription, we’ve been able to address performance issues.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Citrix Support:

    • Has their product covered by a maintenance and support plan like their Citrix Customer Success Services (CSS) Select subscription because they wanted to:
      • Proactively maintain and improve environment performance
      • Augment staff with access to technical experts

    Use Case

    The key features and functionalities of Citrix Support that the surveyed company uses:

    • CSS Select benefits that help them do their job more effectively:
      • 24/7/365 unlimited technical support
      • Configuration and installation assistance
      • ELearning subscription

    Results

    The surveyed company achieved the following results with Citrix Support:

    • Rates the CSS Select feature benefits as better than other technology vendors.
    • Achieved the following business outcomes with their CSS Select subscription:
      • Minimizing downtime
    • Realized real-world benefits within 6 – 9 months after they purchased their CSS Select subscription.
    • Increased the productivity of their IT staff by up to 10% with their CSS Select subscription.
    • Had to put forth high effort to utilize benefits from their CSS Select subscription.

    Citrix Support Case Study

    Osler

    Introduction

    This case study of Osler is based on a June 2018 survey of Citrix Support customers by TechValidate, a 3rd-party research service.

    “We don’t have all the XenApp expertise in-house, so we rely on CSS Select to assist us with major changes and issues that come up when we upgrade etc. Having CSS Select is quite helpful.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Citrix Support:

    • Has their product covered by a maintenance and support plan like their Citrix Customer Success Services (CSS) Select subscription because they wanted to:
      • Minimize downtime
      • Augment staff with access to technical experts

    Use Case

    The key features and functionalities of Citrix Support that the surveyed company uses:

    • CSS Select benefits that help them do their job more effectively:
      • 24/7/365 unlimited technical support
      • Best in class response times
      • Configuration and installation assistance
      • Long Term Service Release (LTSR)

    Results

    The surveyed company achieved the following results with Citrix Support:

    • Rates the CSS Select feature benefits as better than other technology vendors.
    • Achieved the following business outcomes with their CSS Select subscription:
      • Minimizing downtime
      • Increasing productivity
      • Augmenting staff with access to technical experts
    • Realized real-world benefits within 1 – 3 months after they purchased their CSS Select subscription.
    • Increased the productivity of their IT staff by 20-30% with their CSS Select subscription.
    • Had to put forth low effort to utilize benefits from their CSS Select subscription.

    Citrix Support Case Study

    Florida Orthopaedic Institute

    Introduction

    This case study of Florida Orthopaedic Institute is based on a June 2018 survey of Citrix Support customers by TechValidate, a 3rd-party research service.

    “One of the best benefits of having CSS Select is access to support for fast responses and answers to all of my questions.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Citrix Support:

    • Has their product covered by a maintenance and support plan like their Citrix Customer Success Services (CSS) Select subscription because they wanted to:
      • Support business growth expectations
      • Increase productivity

    Use Case

    The key features and functionalities of Citrix Support that the surveyed company uses:

    • CSS Select benefits that help them do their job more effectively:
      • 24/7/365 unlimited technical support
      • Live Chat
      • Configuration and installation assistance

    Results

    The surveyed company achieved the following results with Citrix Support:

    • Rates the CSS Select feature benefits as superior to other technology vendors.
    • Achieved the following business outcomes with their CSS Select subscription:
      • Reducing IT costs
      • Minimizing downtime
      • Increasing productivity
    • Realized real-world benefits immediately after they purchased their CSS Select subscription.
    • Increased the productivity of their IT staff by 30-40% with their CSS Select subscription.

    Citrix Support Case Study

    The Manitowoc Company

    Introduction

    This case study of The Manitowoc Company is based on a June 2018 survey of Citrix Support customers by TechValidate, a 3rd-party research service.

    “I ran into a production halting issue with XenDesktop. I was back up and running within 6 hours of contacting CSS Select support.”

    “We mostly benefit from the online support and forums.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Citrix Support:

    • Has their product covered by a maintenance and support plan like their Citrix Customer Success Services (CSS) Select subscription because they wanted to:
      • Reduce IT costs
      • Obtain greater product value
      • Proactively maintain and improve environment performance
      • Support business growth expectations
      • Augment staff with access to technical experts

    Use Case

    The key features and functionalities of Citrix Support that the surveyed company uses:

    • CSS Select benefits that help them do their job more effectively:
      • 24/7/365 unlimited technical support
      • Best in class response times

    Results

    The surveyed company achieved the following results with Citrix Support:

    • Rates the CSS Select feature benefits as superior to other technology vendors.
    • Achieved the following business outcomes with their CSS Select subscription:
      • Reducing IT costs
      • Proactively maintaining and improving their environment’s performance
      • Minimizing downtime
      • Increasing productivity
    • Realized real-world benefits immediately after they purchased their CSS Select subscription.
    • Increased the productivity of their IT staff by 40-50% with their CSS Select subscription.
    • Had to put forth low effort to utilize benefits from their CSS Select subscription.

    Citrix Support Case Study

    Emblem Health

    Introduction

    This case study of Emblem Health is based on a June 2018 survey of Citrix Support customers by TechValidate, a 3rd-party research service.

    “My CSS Select subscription gives me all of the support tools and services that I need to be successful with my Citrix solution.”

    “Great support received during an upgrade.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Citrix Support:

    • Has their product covered by a maintenance and support plan like their Citrix Customer Success Services (CSS) Select subscription because they wanted to:
      • Reduce IT costs
      • Support business growth expectations
      • Minimize downtime

    Use Case

    The key features and functionalities of Citrix Support that the surveyed company uses:

    • CSS Select benefits that help them do their job more effectively:
      • Best in class response times
      • ELearning subscription
      • Long Term Service Release (LTSR)

    Results

    The surveyed company achieved the following results with Citrix Support:

    • Rates the CSS Select feature benefits as superior to other technology vendors.
    • Achieved the following business outcomes with their CSS Select subscription:
      • Reducing IT costs
      • Supporting business growth expectations
      • Minimizing downtime
    • Realized real-world benefits immediately after they purchased their CSS Select subscription.
    • Increased the productivity of their IT staff by > 50% with their CSS Select subscription.
    • Had to put forth low effort to utilize benefits from their CSS Select subscription.

    Citrix Support Case Study

    Telefonica Sa

    Introduction

    This case study of Telefonica SA is based on a June 2018 survey of Citrix Support customers by TechValidate, a 3rd-party research service.

    “The CSS Select SLA results are quick and efficient, and it allows us to optimize our costs.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Citrix Support:

    • Has their product covered by a maintenance and support plan like their Citrix Customer Success Services (CSS) Select subscription because they wanted to:
      • Reduce IT costs
      • Proactively maintain and improve environment performance

    Use Case

    The key features and functionalities of Citrix Support that the surveyed company uses:

    • CSS Select benefits that help them do their job more effectively:
      • 24/7/365 unlimited technical support
      • TechEdge Training Event

    Results

    The surveyed company achieved the following results with Citrix Support:

    • Rates the CSS Select feature benefits as better than other technology vendors.
    • Achieved the following business outcomes with their CSS Select subscription:
      • Reducing IT costs
      • Proactively maintaining and improving their environment’s performance
    • Realized real-world benefits within 6 – 9 months after they purchased their CSS Select subscription.
    • Increased the productivity of their IT staff by 30-40% with their CSS Select subscription.

    Citrix Support Case Study

    Lee Memorial Health System

    Introduction

    This case study of Lee Memorial Health System is based on a June 2018 survey of Citrix Support customers by TechValidate, a 3rd-party research service.

    “Citrix CSS Select has really helped us come out on top by helping us manage our application.”

    “I was having some issues on production. Citrix got involved and my problems went away.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Citrix Services:

    • Has their product covered by a maintenance and support plan like their Citrix Customer Success Services (CSS) Select subscription because they wanted to:
      • Proactively maintain and improve environment performance
      • Support business growth expectations
      • Minimize downtime
      • Increase productivity

    Use Case

    The key features and functionalities of Citrix Services that the surveyed company uses:

    • CSS Select benefits that help them do their job more effectively:
      • 24/7/365 unlimited technical support
      • Configuration and installation assistance
      • Citrix Workspace Environment Management
      • System Monitoring with Smart Checks

    Results

    The surveyed company achieved the following results with Citrix Services:

    • Rates the Citrix Customer Success Services (CSS) feature benefits as better than other technology vendors.
    • Achieved the following business outcomes with their CSS Select subscription:
      • Obtaining greater product value
      • Proactively maintaining and improving their environment’s performance
      • Minimizing downtime
      • Accelerating readiness and adoption
      • Increasing productivity
    • Realized real-world benefits within 9 – 12 months after they purchased their CSS Select subscription.
    • Increased the productivity of their IT staff by 30-40% with their CSS Select subscription.
    • Had to put forth somewhat low effort to utilize benefits from their CSS Select subscription.

    Citrix Services Case Study

    ProHealth Physicians

    Introduction

    This case study of ProHealth Physicians is based on a June 2018 survey of Citrix Services customers by TechValidate, a 3rd-party research service.

    “With CSS Select, I really like the constant communication and requests for more information. I also learn a lot working with the reps, too. It’s been a great experience.”

    “I’ve been able to better serve the newer version of Citrix for my clients by having the CSS Select subscription.”

    Challenges

    The business challenge that led the profiled company to evaluate and ultimately select Citrix Customer Success Services (CSS) Select:

    • Has their product covered by a maintenance and support plan like their CSS Select subscription because they wanted to:
      • Increase productivity

    Use Case

    The key features and functionalities of CSS Select that the surveyed company uses:

    • CSS Select benefits that help them do their job more effectively:
      • 24/7/365 unlimited technical support
      • Best in class response times
      • Live Chat

    Results

    The surveyed company achieved the following results with CSS Select:

    • Rates the CSS Select feature benefits as superior to other technology vendors.
    • Achieved the following business outcomes with their CSS Select subscription:
      • Accelerating readiness and adoption
      • Increasing productivity
      • Augmenting staff with access to technical experts
    • Realized real-world benefits within 6 – 9 months after they purchased their CSS Select subscription.
    • Increased the productivity of their IT staff by 20-30% with their CSS Select subscription.
    • Had to put forth low effort to utilize benefits from their CSS Select subscription.

    Citrix Services Case Study

    Small Business Computer Services Company

    Introduction

    This case study of a small business computer services company is based on a September 2016 survey of Citrix Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

    “Taking a Citrix Education course has enabled my organization or customer to optimize their Citrix infrastructure.”

    “It gave me deeper insight into Citrix products.”

    “After attending the training, I’m more comfortable with the full portfolio of Citrix products.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Citrix Services:

    • Took an education course for the following reasons:
      • Increase their knowledge of Citrix technology
      • Prepare for a certification exam

    Use Case

    The key features and functionalities of Citrix Services that the surveyed company uses:

    • Uses the following Citrix products:
      • XenApp
      • XenDesktop
      • Provisioning Services (PVS)
      • XenServer
      • XenMobile
      • NetScaler
      • ShareFile

    Results

    The surveyed company achieved the following results with Citrix Services:

    • Realized the following benefits from taking a Citrix Education course:
      • Increased job satisfaction
      • Increased productivity at work
    • Took 0-3 months to apply the skills learned in their Citrix course.
    • Received the most value in the following areas of Citrix training:
      • Hands-on labs
      • Talking to an expert instructor
    • Experienced the following benefits to their Citrix environment after attending Citrix Education courses:
      • Faster resolution of issues in their environment
      • Stronger architecture of their environment

    Citrix Services Case Study

    The University Of Melbourne

    Introduction

    This case study of The University of Melbourne is based on an August 2016 survey of Citrix Services customers by TechValidate, a 3rd-party research service.

    “Taking a Citrix Education course has enabled my organization or customer to optimize their Citrix infrastructure.”

    “It gave me an overall picture of the Netscaler Gateway and Load balancing solution.”

    “After completing the Citrix education, I was able to speak and understand our Citrix consultants. We even configured a test Netscaler SDX VPX instance.”

    Challenges

    The business challenges that led the profiled organization to evaluate and ultimately select Citrix Services:

    • Took an education course for the following reasons:
      • Increase their knowledge of Citrix technology

    Use Case

    The key features and functionalities of Citrix Services that the surveyed organization uses:

    • Uses the following Citrix products:
      • XenApp
      • XenDesktop
      • XenServer
      • NetScaler

    Results

    The surveyed organization achieved the following results with Citrix Services:

    • Realized the following benefits from taking a Citrix Education course:
      • Increased job satisfaction
    • Realized the following outcomes through earning their Citrix Education exam certification:
      • Increased productivity at work
    • Took 0-3 months to apply the skills learned in their Citrix course.
    • Received the most value in the following areas of Citrix training:
      • Hands-on labs
      • Talking to an expert instructor
      • Self-paced learning
      • Reading training content online
    • Experienced the following benefits to their Citrix environment after attending Citrix Education courses.
      • Deeper understanding of the causes of issues in their environment

    Citrix Services Case Study

    Urano Informationssysteme

    Introduction

    This case study of Urano Informationssysteme is based on an August 2016 survey of Citrix Services customers by TechValidate, a 3rd-party research service.

    “Taking a Citrix Education course has enabled my organization or customer to optimize their Citrix infrastructure.”

    “Yes. Not only the Product itself is valuable to understand but also the Technology behind the Product/Solution. I worked for year with the IMA Plattform and now i am excited to see the ongoing Evolution in Virtualisation (not only Appl. Virt.). For instance, XenApp and XenDesktop fuse together to a holistic Approach.”

    “Growing Technical experience, professional satisfaction, salary increase and stay on the latest technical Standards are some of the most important benefits when taking Citrix Trainings.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Citrix Services:

    • Took an education course for the following reasons:
      • Increase their knowledge of Citrix technology
      • Prepare for a certification exam
      • Further their career
      • Meet partner requirements

    Use Case

    The key features and functionalities of Citrix Services that the surveyed company uses:

    • Uses the following Citrix products:
      • XenApp
      • XenDesktop
      • XenMobile
      • NetScaler

    Results

    The surveyed company achieved the following results with Citrix Services:

    • Realized the following benefits from taking a Citrix Education course:
      • Pay increase
      • Promotion
      • Increased job satisfaction
      • I became less likely to leave my employer
      • Increased productivity at work
    • Realized the following outcomes through earning their Citrix Education exam certification:
      • Increased productivity at work
      • A promotion
      • Finding a new role
    • Took 3-6 months to apply the skills learned in their Citrix course.
    • Received the most value in the following areas of Citrix training:
      • Hands-on labs
      • Talking to an expert instructor
      • Self-paced learning
      • Reading training content online
    • Experienced the following benefits to their Citrix environment after attending Citrix Education courses.
      • Deeper understanding of the causes of issues in their environment
      • Implementation of additional Citrix features and functionality
      • Stronger architecture of their environment
      • Better integration with non-Citrix software
      • Better customer relationships

    Citrix Services Case Study

    Steria

    Introduction

    This case study of Steria is based on an August 2016 survey of Citrix Services customers by TechValidate, a 3rd-party research service.

    “Taking a Citrix Education course has enabled my organization or customer to optimize their Citrix infrastructure.”

    “It gave me more assurance in my actions and decisions.”

    “Taking a course with Citrix Education allowed my to stay up to date on new technology and validate my skills. It is a benefit to my career.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Citrix Services:

    • Took an education course for the following reasons:
      • Increase their knowledge of Citrix technology
      • Prepare for a certification exam
      • Further their career
      • Fulfill an employer requirement

    Use Case

    The key features and functionalities of Citrix Services that the surveyed company uses:

    • Uses the following Citrix products:
      • XenApp
      • XenDesktop
      • Provisioning Services (PVS)
      • XenServer
      • NetScaler

    Results

    The surveyed company achieved the following results with Citrix Services:

    • Realized the following benefits from taking a Citrix Education course:
      • Increased quality of work/life balance
      • Increased job satisfaction
      • Increased productivity at work
    • Realized the following outcomes through earning their Citrix Education exam certification:
      • Increased productivity at work
    • Took 6-12 months to apply the skills learned in their Citrix course.
    • Received the most value in the following areas of Citrix training:
      • Hands-on labs
      • Talking to an expert instructor
      • Self-paced learning
    • Experienced the following benefits to their Citrix environment after attending Citrix Education courses.
      • Deeper understanding of the causes of issues in their environment
      • Faster resolution of issues in their environment
      • Implementation of additional Citrix features and functionality
      • Reduced implementation time

    Citrix Services Case Study

    ConoScenza

    Introduction

    This case study of ConoScenza is based on an August 2016 survey of Citrix Services customers by TechValidate, a 3rd-party research service.

    “Taking a Citrix Education course has enabled my organization or customer to optimize their Citrix infrastructure.”

    “I became of more value for my employer as well for the clients. In the end, I will benefit from this increased value regarding job satisfaction and payment.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select Citrix Services:

    • Took an education course for the following reasons:
      • Increase their knowledge of Citrix technology
      • Prepare for a certification exam
      • Further their career
      • Meet partner requirements

    Use Case

    The key features and functionalities of Citrix Services that the surveyed company uses:

    • Uses the following Citrix products:
      • XenApp
      • XenDesktop
      • Provisioning Services (PVS)
      • XenServer
      • XenMobile
      • NetScaler
      • ShareFile

    Results

    The surveyed company achieved the following results with Citrix Services:

    • Realized the following benefits from taking a Citrix Education course:
      • Increased job satisfaction
      • I became less likely to leave my employer
    • Realized the following outcomes through earning their Citrix Education exam certification:
      • Increased productivity at work
    • Took 0-3 months to apply the skills learned in their Citrix course.
    • Received the most value in the following areas of Citrix training:
      • Hands-on labs
      • Talking to an expert instructor
      • Reading training content online
    • Experiences the following benefits to their Citrix environment after attending Citrix Education courses.
      • Deeper understanding of the causes of issues in their environment
      • Faster resolution of issues in their environment
      • Implementation of additional Citrix features and functionality
      • Stronger architecture of their environment
      • Better integration with non-Citrix software



    More Research on Citrix Services