TechValidate Research on Citrix Customer Success

298 Case Studies – Page 1 of 10


Citrix Consulting Case Study

Large Enterprise Insurance Company

Introduction

This case study of a large enterprise insurance company is based on a May 2020 survey of Citrix Consulting customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Citrix Consulting quickly mobilized their global team to provide a resource to meet our tight deadlines. They were there when I needed them, working to my availability, not theirs.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Citrix Consulting:

  • Lack of internal expertise
  • Aggressive project timelines
  • Need to mitigate project risk

Use Case

The reasons for choosing Citrix Consulting that the surveyed organization stated:

  • Need to speed up project completion
  • Need to fill a gap in internal resources
  • Desire for deep expertise in Citrix products and technologies

Results

The surveyed organization achieved value from Citrix Consulting in less than a month and agreed that Citrix Consulting:

  • Meaningfully accelerated time to adoption of their solution
  • Was key to obtaining fast time to value of their solution
  • Made them more comfortable investing in additional Citrix technologies
  • Provided them a level of flexibility that was hard to find with another partner
  • Ensured the success of their project
  • Went above and beyond on their project

Citrix Consulting Case Study

State & Local Government

Introduction

This case study of a state & local government is based on a May 2020 survey of Citrix Consulting customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“The Citrix Consulting team comprised half of the whole VDI team! The onsite team’s expertise was excellent.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select Citrix Consulting:

  • Lack of internal expertise
  • Inability to hire additional headcount

Use Case

The reasons for choosing Citrix Consulting that the surveyed organization stated:

  • Direct access to internal Citrix experts
  • Need to speed up project completion
  • Need to fill a gap in internal resources
  • Need to improve the quality of their deployment
  • Need for deep expertise in Citrix products and technologies

Results

The surveyed organization achieved value from Citrix Consulting in less than a month and agreed that Citrix Consulting:

  • Was key to obtaining fast time to value of their solution
  • Made them more comfortable investing in additional Citrix technologies
  • Provided a level of flexibility that was hard to find with another partner
  • Ensured the success of their project
  • Went above and beyond on their project

Citrix Consulting Case Study

Vancouver Island Health Authority

Introduction

This case study of Vancouver Island Health Authority is based on a May 2020 survey of Citrix Consulting customers by TechValidate, a 3rd-party research service.

“Citrix Consulting provides knowledgeable resources that focus on the work they are hired for and deliver a solution that is user-centric.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select Citrix Consulting:

  • Lack of internal expertise
  • Need to mitigate project risk

Use Case

The reasons for choosing Citrix Consulting that the surveyed organization stated:

  • Direct access to internal Citrix experts
  • Need to speed up project completion
  • Need to fill a gap in internal resources
  • Desire to improve the quality of thier deployment
  • Need for deep expertise in Citrix products and technologies

Results

The surveyed organization achieved value from Citrix Consulting in less than a month and agreed that Citrix Consulting:

  • Meaningfully accelerated time to adoption of their solution
  • Was key to obtaining fast time to value of thier solution.
  • Ensured the success of our project
  • Made them more comfortable investing in additional Citrix technologies

Citrix Consulting Case Study

State & Local Government Agency

Introduction

This case study of a state & local government is based on a May 2020 survey of Citrix Consulting customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Citrix Consulting was key to obtaining fast time to value of our solution.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select Citrix Consulting:

  • Lack of internal Citrix expertise
  • Aggressive project timelines

Use Case

The reasons this organization chose Citrix Consulting:

  • Direct access to internal Citrix experts
  • To improve the quality of our deployment

Results

The surveyed organization realized value from their investment in Citrix Consulting in less than a month, and believes Citrix Consulting meaningfully accelerated adoption of their Citrix Solution.

Citrix Managed Services Case Study

Global 500 Beverage Company

Introduction

This case study of a Global 500 beverage company is based on a May 2020 survey of Citrix Managed Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

If an organization needs global coverage of business critical systems, Citrix Managed Services would be more affordable than to staff internally.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Citrix Managed Services:
Lack of internal Citrix knowledge
Inability to cover thier Citrix environment 24×7×365

Use Case

The key features and functionalities of Citrix Managed Services that the surveyed company uses:

  • Monitoring and alerting of Citrix environment issues

Results

The surveyed company achieved the following results with Citrix Managed Services (CMS):

  • Saw value from their investment in 6 – 9 months.
  • Saved 10% of their IT budget with the help of Citrix Managed Services.

Citrix Managed Services Case Study

Global 500 Energy & Utilities Company

Introduction

This case study of a Global 500 energy & utilities company is based on a May 2020 survey of Citrix Managed Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

It can be challenging to find good Citrix technical resources. For the number of CMS resources allocated to our account, I would never be able to hire competent Citrix resources for what I pay annually for the contract.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Citrix Managed Services:

Lack of internal staff to manage the environment
Lack of Citrix technical knowledge
Inability to find qualified Citrix Talent

Use Case

The key features and functionalities of Citrix Managed Services that the surveyed company uses:

Monitoring and alerting of issues
Day-to-day management of their Citrix environment

Results

The surveyed company achieved the following results with Citrix Managed Services:

They were able to realize value from their investment in Citrix Managed Services in just 1 to 3 months.

Citrix Managed Services (CMS) is now used to manage their Citrix Virtual Apps and Desktops and Citrix ADC environment. The CMS team is responsible for adding removing, and changing applications delivered in the environment. The team is also responsible for responding to break/fix incidents related to the Citrix environment.

Citrix Services Case Study

Pellissippi State Tech Community College

Introduction

This case study of Pellissippi State Tech Community College is based on an April 2019 survey of Citrix Services customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select Citrix Services:

  • Got started with Citrix Education proactively to stay ahead of the technology curve and potential issues.

Use Case

The key features and functionalities of Citrix Services that the surveyed organization uses:

  • Took formal training on Citrix’s:
    • Digital Workspace
  • Has taken formal Citrix training via:
    • ELearning
    • Virtual training with an instructor

Results

The surveyed organization achieved the following results with Citrix Services:

  • Agrees with the following about Citrix training:
    • I am more comfortable resolving issues without the support of others since taking Citrix training.: agree
    • With Citrix training, I was able to extract greater value from my Citrix products: agree
    • If given the opportunity, I would take another Citrix training course: agree
  • After Citrix training noticed:
    • An increase in product usage by end-users
    • A decrease in the number of escalations from any end-users or customers that they support
  • As a result of taking a Citrix training course or obtaining a Citrix Certification, has been able to:
    • Be more productive in their role
    • Position themselves as a subject matter expert
    • Use more product features and functions
    • Use the product more
  • Believes the most severe consequences of not taking formal Citrix training are:
    • Slower deployment and adoption of technology
    • Wasted IT investment
    • Unhappy end-users
    • Increased reliance on technical support
    • Increased time spent troubleshooting issues
  • Realized value from their Citrix Training in 0-3 months.

Citrix Services Case Study

Bridgestone Americas

Introduction

This case study of Bridgestone Americas is based on an April 2019 survey of Citrix Services customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Citrix Services:

  • Got started with Citrix Education proactively to stay ahead of the technology curve and potential issues.

Use Case

The key features and functionalities of Citrix Services that the surveyed company uses:

  • Took formal training on Citrix’s:
    • Digital Workspace
    • Networking
  • Has taken formal Citrix training via:
    • ELearning
    • Virtual training with an instructor

Results

The surveyed company achieved the following results with Citrix Services:

  • Agrees with the following about Citrix training:
    • I am more comfortable resolving issues without the support of others since taking Citrix training.: agree
    • With Citrix training, I was able to extract greater value from my Citrix products: agree
    • If given the opportunity, I would take another Citrix training course: agree
  • After Citrix training noticed:
    • An increase in end-user satisfaction
    • A decrease in the number of escalations from any end-users or customers that they support
  • As a result of taking a Citrix training course or obtaining a Citrix Certification, has been able to:
    • Prepare for job promotion
    • Be more productive in their role
    • Position themselves as a subject matter expert
    • Grow their professional network
    • Use more product features and functions
  • Believes the most severe consequences of not taking formal Citrix training are:
    • Slower deployment and adoption of technology
    • Unhappy end-users
    • Increased reliance on technical support
    • Increased cost of remedying technical issues
    • Increased time spent troubleshooting issues
  • Realized value from their Citrix Training in 0-3 months.

Citrix Services Case Study

Cognizant Technology Solutions India

Introduction

This case study of Cognizant Technology Solutions India is based on an April 2019 survey of Citrix Services customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Citrix Services:

  • Got started with Citrix Education proactively to stay ahead of the technology curve and potential issues.

Use Case

The key features and functionalities of Citrix Services that the surveyed company uses:

  • Took formal training on Citrix’s:
    • Digital Workspace
    • Networking
  • Has taken formal Citrix training via:
    • The classroom
    • Private group training

Results

The surveyed company achieved the following results with Citrix Services:

  • Agrees with the following about Citrix training:
    • I am more comfortable resolving issues without the support of others since taking Citrix training.: agree
    • With Citrix training, I was able to extract greater value from my Citrix products: agree
    • If given the opportunity, I would take another Citrix training course: agree
  • After Citrix training noticed:
    • An increase in end-user satisfaction
    • An increase in product usage by end-users
    • An increase in usage of product features and functions by end-users
    • A decrease in the number of escalations from any end-users or customers that they support
  • As a result of taking a Citrix training course or obtaining a Citrix Certification, has been able to:
    • Prepare for job promotion
    • Be more productive in their role
    • Position themselves as a subject matter expert
    • Grow their professional network
    • Use more product features and functions
    • Use the product more
  • Believes the most severe consequences of not taking formal Citrix training are:
    • Slower deployment and adoption of technology
    • Longer time to value for IT implementations
    • Increased reliance on technical support
    • Increased cost of remedying technical issues
    • Increased time spent troubleshooting issues
  • Realized value from their Citrix Training in 3-6 months.

Citrix Services Case Study

Light House Business Information Solutions

Introduction

This case study of LightHouse Business Information Solutions is based on an April 2019 survey of Citrix Services customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Citrix Services:

  • Got started with Citrix Education proactively to stay ahead of the technology curve and potential issues.

Use Case

The key features and functionalities of Citrix Services that the surveyed company uses:

  • Took formal training on Citrix’s:
    • Digital Workspace
  • Has taken formal Citrix training via:
    • ELearning
    • Virtual training with an instructor

Results

The surveyed company achieved the following results with Citrix Services:

  • Agrees with the following about Citrix training:
    • I am more comfortable resolving issues without the support of others since taking Citrix training.: agree
    • With Citrix training, I was able to extract greater value from my Citrix products: agree
    • If given the opportunity, I would take another Citrix training course: agree
  • After Citrix training noticed:
    • An increase in usage of product features and functions by end-users
    • A decrease in the number of escalations from any end-users or customers that they support
  • As a result of taking a Citrix training course or obtaining a Citrix Certification, has been able to:
    • Be more productive in their role
    • Grow their professional network
    • Use more product features and functions
    • Use the product more
  • Believes the most severe consequences of not taking formal Citrix training are:
    • Slower deployment and adoption of technology
    • Increased reliance on technical support
    • Increased cost of remedying technical issues
    • Increased time spent troubleshooting issues
  • Realized value from their Citrix Training in 0-3 months.

Citrix Services Case Study

University Of California, Los Angeles

Introduction

This case study of University of California, Los Angeles is based on an April 2019 survey of Citrix Services customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select Citrix Services:

  • Got started with Citrix Education proactively to stay ahead of the technology curve and potential issues.

Use Case

The key features and functionalities of Citrix Services that the surveyed organization uses:

  • Took formal training on Citrix’s:
    • Digital Workspace
    • Networking
  • Has taken formal Citrix training via:
    • ELearning
    • Virtual training with an instructor

Results

The surveyed organization achieved the following results with Citrix Services:

  • Agrees with the following about Citrix training:
    • I am more comfortable resolving issues without the support of others since taking Citrix training.: disagree
    • With Citrix training, I was able to extract greater value from my Citrix products: agree
    • If given the opportunity, I would take another Citrix training course: agree
  • As a result of taking a Citrix training course or obtaining a Citrix Certification, has been able to:
    • Be more productive in their role
    • Position themselves as a subject matter expert
    • Use the product more
    • The classes gave a better understanding of what is available, what is not utilized, and what should be done for our environment.
  • Believes the most severe consequences of not taking formal Citrix training are:
    • Slower deployment and adoption of technology
    • Longer time to value for IT implementations
    • Wasted IT investment
    • Unhappy end-users
    • Increased reliance on technical support
    • Increased cost of remedying technical issues
    • Increased time spent troubleshooting issues
  • Realized value from their Citrix Training in 0-3 months.

Citrix Services Case Study

Pcm Canada

Introduction

This case study of PCM Canada is based on an April 2019 survey of Citrix Services customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Citrix Services:

  • Got started with Citrix Education proactively to stay ahead of the technology curve and potential issues.

Use Case

The key features and functionalities of Citrix Services that the surveyed company uses:

  • Took formal training on Citrix’s:
    • Digital Workspace
    • Networking
  • Has taken formal Citrix training via:
    • ELearning
    • Virtual training with an instructor

Results

The surveyed company achieved the following results with Citrix Services:

  • Agrees with the following about Citrix training:
    • I am more comfortable resolving issues without the support of others since taking Citrix training.: agree
    • With Citrix training, I was able to extract greater value from my Citrix products: agree
    • If given the opportunity, I would take another Citrix training course: agree
  • After Citrix training noticed:
    • An increase in end-user satisfaction
    • An increase in product usage by end-users
    • An increase in usage of product features and functions by end-users
    • A decrease in the number of escalations from any end-users or customers that they support
  • As a result of taking a Citrix training course or obtaining a Citrix Certification, has been able to:
    • Prepare for job promotion
    • Be more productive in their role
    • Position themselves as a subject matter expert
    • Grow their professional network
    • Use more product features and functions
    • Use the product more
  • Believes the most severe consequences of not taking formal Citrix training are:
    • Slower deployment and adoption of technology
    • Longer time to value for IT implementations
    • Wasted IT investment
    • Unhappy end-users
    • Increased reliance on technical support
    • Increased cost of remedying technical issues
    • Increased time spent troubleshooting issues
  • Realized value from their Citrix Training in 0-3 months.

Citrix Services Case Study

Kloudq

Introduction

This case study of Kloudq is based on an April 2019 survey of Citrix Services customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Citrix Services:

  • Got started with Citrix Education proactively to stay ahead of the technology curve and potential issues.

Use Case

The key features and functionalities of Citrix Services that the surveyed company uses:

  • Took formal training on Citrix’s:
    • Digital Workspace
  • Has taken formal Citrix training via:
    • The classroom

Results

The surveyed company achieved the following results with Citrix Services:

  • Agrees with the following about Citrix training:
    • I am more comfortable resolving issues without the support of others since taking Citrix training.: agree
    • With Citrix training, I was able to extract greater value from my Citrix products: agree
    • If given the opportunity, I would take another Citrix training course: agree
  • After Citrix training noticed:
    • An increase in end-user satisfaction
    • An increase in usage of product features and functions by end-users
    • A decrease in the number of escalations from any end-users or customers that they support
  • As a result of taking a Citrix training course or obtaining a Citrix Certification, has been able to:
    • Prepare for job promotion
    • Be more productive in their role
    • Position themselves as a subject matter expert
    • Grow their professional network
    • Use more product features and functions
  • Believes the most severe consequences of not taking formal Citrix training are:
    • Slower deployment and adoption of technology
    • Wasted IT investment
    • Unhappy end-users
    • Increased time spent troubleshooting issues
  • Realized value from their Citrix Training in 0-3 months.

Citrix Services Case Study

Unisys Corporation

Introduction

This case study of Unisys Corporation is based on an April 2019 survey of Citrix Services customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Citrix Services:

  • Got started with Citrix Education proactively to stay ahead of the technology curve and potential issues.

Use Case

The key features and functionalities of Citrix Services that the surveyed company uses:

  • Took formal training on Citrix’s:
    • Networking
  • Has taken formal Citrix training via:
    • The classroom

Results

The surveyed company achieved the following results with Citrix Services:

  • Agrees with the following about Citrix training:
    • I am more comfortable resolving issues without the support of others since taking Citrix training.: agree
    • With Citrix training, I was able to extract greater value from my Citrix products: agree
    • If given the opportunity, I would take another Citrix training course: agree
  • After Citrix training noticed:
    • An increase in product usage by end-users
    • An increase in usage of product features and functions by end-users
  • As a result of taking a Citrix training course or obtaining a Citrix Certification, has been able to:
    • Be more productive in their role
    • Position themselves as a subject matter expert
    • Use more product features and functions
    • Use the product more
  • Believes the most severe consequences of not taking formal Citrix training are:
    • Slower deployment and adoption of technology
    • Longer time to value for IT implementations
    • Increased reliance on technical support
    • Increased time spent troubleshooting issues
  • Realized value from their Citrix Training in 0-3 months.

Citrix Services Case Study

Atos It Services

Introduction

This case study of Atos IT Services is based on an April 2019 survey of Citrix Services customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Citrix Services:

  • Got started with Citrix Education proactively to stay ahead of the technology curve and potential issues.

Use Case

The key features and functionalities of Citrix Services that the surveyed company uses:

  • Took formal training on Citrix’s:
    • Digital Workspace
  • Has taken formal Citrix training via:
    • ELearning
    • The classroom
    • Private group training
    • Virtual training with an instructor

Results

The surveyed company achieved the following results with Citrix Services:

  • Agrees with the following about Citrix training:
    • I am more comfortable resolving issues without the support of others since taking Citrix training.: agree
    • With Citrix training, I was able to extract greater value from my Citrix products: agree
    • If given the opportunity, I would take another Citrix training course: agree
  • After Citrix training noticed:
    • An increase in end-user satisfaction
    • An increase in usage of product features and functions by end-users
    • A decrease in the number of escalations from any end-users or customers that they support
  • As a result of taking a Citrix training course or obtaining a Citrix Certification, has been able to:
    • Be more productive in their role
    • Position themselves as a subject matter expert
    • Grow their professional network
    • Use more product features and functions
  • Believes the most severe consequences of not taking formal Citrix training are:
    • Slower deployment and adoption of technology
    • Longer time to value for IT implementations
    • Wasted IT investment
    • Unhappy end-users
    • Increased reliance on technical support
    • Increased cost of remedying technical issues
    • Increased time spent troubleshooting issues
  • Realized value from their Citrix Training in 0-3 months.

Citrix Services Case Study

Hcl Technologies Ltd.

Introduction

This case study of HCL Technologies Ltd. is based on an April 2019 survey of Citrix Services customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Citrix Services:

  • Got started with Citrix Education proactively to stay ahead of the technology curve and potential issues.

Use Case

The key features and functionalities of Citrix Services that the surveyed company uses:

  • Took formal training on Citrix’s:
    • Digital Workspace
  • Has taken formal Citrix training via:
    • ELearning
    • The classroom
    • Private group training
    • Virtual training with an instructor

Results

The surveyed company achieved the following results with Citrix Services:

  • Agrees with the following about Citrix training:
    • I am more comfortable resolving issues without the support of others since taking Citrix training.: agree
    • With Citrix training, I was able to extract greater value from my Citrix products: agree
    • If given the opportunity, I would take another Citrix training course: agree
  • After Citrix training noticed:
    • An increase in end-user satisfaction
    • An increase in product usage by end-users
    • An increase in usage of product features and functions by end-users
    • A decrease in the number of escalations from any end-users or customers that they support
  • As a result of taking a Citrix training course or obtaining a Citrix Certification, has been able to:
    • Prepare for job promotion
    • Be more productive in their role
    • Position themselves as a subject matter expert
    • Grow their professional network
    • Use more product features and functions
    • Use the product more
  • Believes the most severe consequences of not taking formal Citrix training are:
    • Slower deployment and adoption of technology
    • Longer time to value for IT implementations
    • Unhappy end-users
    • Increased cost of remedying technical issues
  • Realized value from their Citrix Training in 0-3 months.

Citrix Services Case Study

Hexion

Introduction

This case study of Hexion is based on an April 2019 survey of Citrix Services customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Citrix Services:

  • Got started with Citrix Education proactively to stay ahead of the technology curve and potential issues.

Use Case

The key features and functionalities of Citrix Services that the surveyed company uses:

  • Took formal training on Citrix’s:
    • Digital Workspace
  • Has taken formal Citrix training via:
    • The classroom

Results

The surveyed company achieved the following results with Citrix Services:

  • Agrees with the following about Citrix training:
    • I am more comfortable resolving issues without the support of others since taking Citrix training.: agree
    • With Citrix training, I was able to extract greater value from my Citrix products: agree
    • If given the opportunity, I would take another Citrix training course: agree
  • After Citrix training noticed:
    • An increase in end-user satisfaction
    • An increase in usage of product features and functions by end-users
    • A decrease in the number of escalations from any end-users or customers that they support
  • As a result of taking a Citrix training course or obtaining a Citrix Certification, has been able to:
    • Prepare for job promotion
    • Be more productive in their role
    • Position themselves as a subject matter expert
    • Grow their professional network
    • Use more product features and functions
    • Use the product more
  • Believes the most severe consequences of not taking formal Citrix training are:
    • Longer time to value for IT implementations
    • Wasted IT investment
    • Unhappy end-users
    • Increased time spent troubleshooting issues
  • Realized value from their Citrix Training in 0-3 months.

Citrix Services Case Study

Electrodata

Introduction

This case study of Electrodata is based on an April 2019 survey of Citrix Services customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Citrix Services:

  • Got started with Citrix Education proactively to stay ahead of the technology curve and potential issues.

Use Case

The key features and functionalities of Citrix Services that the surveyed company uses:

  • Took formal training on Citrix’s:
    • Digital Workspace
  • Has taken formal Citrix training via:
    • ELearning
    • The classroom
    • Virtual training with an instructor

Results

The surveyed company achieved the following results with Citrix Services:

  • Agrees with the following about Citrix training:
    • I am more comfortable resolving issues without the support of others since taking Citrix training.: agree
    • With Citrix training, I was able to extract greater value from my Citrix products: agree
    • If given the opportunity, I would take another Citrix training course: agree
  • After Citrix training noticed:
    • An increase in product usage by end-users
    • An increase in usage of product features and functions by end-users
  • As a result of taking a Citrix training course or obtaining a Citrix Certification, has been able to:
    • Be more productive in their role
    • Position themselves as a subject matter expert
    • Use more product features and functions
    • Use the product more
  • Believes the most severe consequences of not taking formal Citrix training are:
    • Increased cost of remedying technical issues
    • Increased time spent troubleshooting issues
  • Realized value from their Citrix Training in 3-6 months.

Citrix Services Case Study

Concat AG

Introduction

This case study of Concat AG is based on an April 2019 survey of Citrix Services customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Citrix Services:

  • Got started with Citrix Education proactively to stay ahead of the technology curve and potential issues.

Use Case

The key features and functionalities of Citrix Services that the surveyed company uses:

  • Took formal training on Citrix’s:
    • Digital Workspace
    • Networking
  • Has taken formal Citrix training via:
    • ELearning
    • The classroom

Results

The surveyed company achieved the following results with Citrix Services:

  • Agrees with the following about Citrix training:
    • I am more comfortable resolving issues without the support of others since taking Citrix training.: agree
    • With Citrix training, I was able to extract greater value from my Citrix products: agree
    • If given the opportunity, I would take another Citrix training course: agree
  • After Citrix training noticed:
    • An increase in end-user satisfaction
    • An increase in product usage by end-users
    • A decrease in the number of escalations from any end-users or customers that they support
  • As a result of taking a Citrix training course or obtaining a Citrix Certification, has been able to:
    • Prepare for job promotion
    • Be more productive in their role
    • Position themselves as a subject matter expert
    • Grow their professional network
    • Use more product features and functions
    • Use the product more
  • Believes the most severe consequences of not taking formal Citrix training are:
    • Slower deployment and adoption of technology
    • Wasted IT investment
    • Unhappy end-users
    • Increased reliance on technical support
    • Increased time spent troubleshooting issues
  • Realized value from their Citrix Training in 0-3 months.

Citrix Services Case Study

Jamaica Public Service Company Ltd.

Introduction

This case study of Jamaica Public Service Company Ltd. is based on a May 2019 survey of Citrix Services customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Citrix Services:

  • Got started with Citrix Education reactively to solve a problem with our Citrix environment.

Use Case

The key features and functionalities of Citrix Services that the surveyed company uses:

  • Took formal training on Citrix’s:
    • Networking
  • Has taken formal Citrix training via:
    • Virtual training with an instructor

Results

The surveyed company achieved the following results with Citrix Services:

  • Agrees with the following about Citrix training:
    • I am more comfortable resolving issues without the support of others since taking Citrix training.: agree
    • With Citrix training, I was able to extract greater value from my Citrix products: agree
    • If given the opportunity, I would take another Citrix training course: agree
  • After Citrix training noticed:
    • An increase in end-user satisfaction
    • An increase in product usage by end-users
    • An increase in usage of product features and functions by end-users
    • A decrease in the number of escalations from any end-users or customers that they support
  • As a result of taking a Citrix training course or obtaining a Citrix Certification, has been able to:
    • Prepare for job promotion
    • Be more productive in their role
    • Position themselves as a subject matter expert
    • Grow their professional network
    • Use more product features and functions
    • Use the product more
  • Believes the most severe consequences of not taking formal Citrix training are:
    • Slower deployment and adoption of technology
    • Longer time to value for IT implementations
    • Wasted IT investment
    • Unhappy end-users
    • Increased reliance on technical support
    • Increased cost of remedying technical issues
    • Increased time spent troubleshooting issues
  • Realized value from their Citrix Training in 0-3 months.

Citrix Services Case Study

Bechtle

Introduction

This case study of Bechtle is based on a May 2019 survey of Citrix Services customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Citrix Services:

  • Got started with Citrix Education proactively to stay ahead of the technology curve and potential issues.

Use Case

The key features and functionalities of Citrix Services that the surveyed company uses:

  • Took formal training on Citrix’s:
    • Digital Workspace
    • Networking
  • Has taken formal Citrix training via:
    • ELearning
    • The classroom
    • Private group training

Results

The surveyed company achieved the following results with Citrix Services:

  • Agrees with the following about Citrix training:
    • I am more comfortable resolving issues without the support of others since taking Citrix training.: agree
    • With Citrix training, I was able to extract greater value from my Citrix products: agree
    • If given the opportunity, I would take another Citrix training course: agree
  • After Citrix training noticed:
    • An increase in end-user satisfaction
    • An increase in product usage by end-users
    • A decrease in the number of escalations from any end-users or customers that they support
  • As a result of taking a Citrix training course or obtaining a Citrix Certification, has been able to:
    • Prepare for job promotion
    • Be more productive in their role
    • Position themselves as a subject matter expert
    • Grow their professional network
    • Use more product features and functions
  • Believes the most severe consequences of not taking formal Citrix training are:
    • Slower deployment and adoption of technology
    • Increased reliance on technical support
    • Increased cost of remedying technical issues
    • Increased time spent troubleshooting issues
  • Realized value from their Citrix Training in 0-3 months.

Citrix Services Case Study

HCL

Introduction

This case study of HCL is based on a May 2019 survey of Citrix Services customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Citrix Services:

  • Got started with Citrix Education proactively to stay ahead of the technology curve and potential issues.

Use Case

The key features and functionalities of Citrix Services that the surveyed company uses:

  • Took formal training on Citrix’s:
    • Digital Workspace
    • Networking
  • Has taken formal Citrix training via:
    • The classroom

Results

The surveyed company achieved the following results with Citrix Services:

  • Agrees with the following about Citrix training:
    • I am more comfortable resolving issues without the support of others since taking Citrix training.: agree
    • With Citrix training, I was able to extract greater value from my Citrix products: agree
    • If given the opportunity, I would take another Citrix training course: agree
  • After Citrix training noticed:
    • An increase in end-user satisfaction
    • An increase in product usage by end-users
    • A decrease in the number of escalations from any end-users or customers that they support
  • As a result of taking a Citrix training course or obtaining a Citrix Certification, has been able to:
    • Prepare for job promotion
    • Be more productive in their role
    • Position themselves as a subject matter expert
    • Use more product features and functions
    • Use the product more
  • Believes the most severe consequences of not taking formal Citrix training are:
    • Unhappy end-users
    • Increased time spent troubleshooting issues
  • Realized value from their Citrix Training in 0-3 months.

Citrix Services Case Study

Electricity Company Of Ghana

Introduction

This case study of Electricity Company of Ghana is based on a May 2019 survey of Citrix Services customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Citrix Services:

  • Got started with Citrix Education reactively to solve a problem with our Citrix environment.

Use Case

The key features and functionalities of Citrix Services that the surveyed company uses:

  • Took formal training on Citrix’s:
    • Digital Workspace
  • Has taken formal Citrix training via:
    • The classroom

Results

The surveyed company achieved the following results with Citrix Services:

  • Agrees with the following about Citrix training:
    • I am more comfortable resolving issues without the support of others since taking Citrix training.: agree
    • With Citrix training, I was able to extract greater value from my Citrix products: agree
    • If given the opportunity, I would take another Citrix training course: agree
  • After Citrix training noticed:
    • An increase in end-user satisfaction
    • An increase in product usage by end-users
    • A decrease in the number of escalations from any end-users or customers that they support
  • As a result of taking a Citrix training course or obtaining a Citrix Certification, has been able to:
    • Prepare for job promotion
    • Be more productive in their role
    • Grow their professional network
    • Use more product features and functions
    • Use the product more
  • Believes the most severe consequences of not taking formal Citrix training are:
    • Slower deployment and adoption of technology
    • Longer time to value for IT implementations
    • Wasted IT investment
    • Unhappy end-users
    • Increased reliance on technical support
    • Increased cost of remedying technical issues
    • Increased time spent troubleshooting issues
  • Realized value from their Citrix Training in <12 months.

Citrix Services Case Study

WSI

Introduction

This case study of WSI is based on a May 2019 survey of Citrix Services customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Citrix Services:

  • Got started with Citrix Education proactively to stay ahead of the technology curve and potential issues.

Use Case

The key features and functionalities of Citrix Services that the surveyed company uses:

  • Took formal training on Citrix’s:
    • Digital Workspace
    • Networking
  • Has taken formal Citrix training via:
    • ELearning
    • The classroom
    • Virtual training with an instructor

Results

The surveyed company achieved the following results with Citrix Services:

  • Agrees with the following about Citrix training:
    • I am more comfortable resolving issues without the support of others since taking Citrix training.: agree
    • With Citrix training, I was able to extract greater value from my Citrix products: agree
    • If given the opportunity, I would take another Citrix training course: agree
  • After Citrix training noticed:
    • An increase in end-user satisfaction
    • An increase in usage of product features and functions by end-users
    • A decrease in the number of escalations from any end-users or customers that they support
  • As a result of taking a Citrix training course or obtaining a Citrix Certification, has been able to:
    • Be more productive in their role
    • Grow their professional network
    • Use more product features and functions
  • Believes the most severe consequences of not taking formal Citrix training are:
    • Slower deployment and adoption of technology
    • Longer time to value for IT implementations
    • Wasted IT investment
    • Unhappy end-users
    • Increased cost of remedying technical issues
    • Increased time spent troubleshooting issues
  • Realized value from their Citrix Training in 0-3 months.

Citrix Services Case Study

Comparex

Introduction

This case study of Comparex is based on a May 2019 survey of Citrix Services customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Citrix Services:

  • Got started with Citrix Education proactively to stay ahead of the technology curve and potential issues.

Use Case

The key features and functionalities of Citrix Services that the surveyed company uses:

  • Took formal training on Citrix’s:
    • Digital Workspace
  • Has taken formal Citrix training via:
    • ELearning
    • The classroom

Results

The surveyed company achieved the following results with Citrix Services:

  • Agrees with the following about Citrix training:
    • I am more comfortable resolving issues without the support of others since taking Citrix training.: agree
    • With Citrix training, I was able to extract greater value from my Citrix products: agree
    • If given the opportunity, I would take another Citrix training course: agree
  • After Citrix training noticed:
    • An increase in end-user satisfaction
  • As a result of taking a Citrix training course or obtaining a Citrix Certification, has been able to:
    • Be more productive in their role
    • Grow their professional network
    • Use more product features and functions
    • Use the product more
  • Believes the most severe consequences of not taking formal Citrix training are:
    • Slower deployment and adoption of technology
    • Unhappy end-users
  • Realized value from their Citrix Training in 3-6 months.

Citrix Services Case Study

Fiserv, Inc.

Introduction

This case study of Fiserv, Inc. is based on a May 2019 survey of Citrix Services customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Citrix Services:

  • Got started with Citrix Education proactively to stay ahead of the technology curve and potential issues.

Use Case

The key features and functionalities of Citrix Services that the surveyed company uses:

  • Took formal training on Citrix’s:
    • Digital Workspace
    • Networking
  • Has taken formal Citrix training via:
    • The classroom
    • Private group training

Results

The surveyed company achieved the following results with Citrix Services:

  • Agrees with the following about Citrix training:
    • I am more comfortable resolving issues without the support of others since taking Citrix training.: agree
    • With Citrix training, I was able to extract greater value from my Citrix products: agree
    • If given the opportunity, I would take another Citrix training course: agree
  • After Citrix training noticed:
    • An increase in end-user satisfaction
    • An increase in product usage by end-users
    • An increase in usage of product features and functions by end-users
  • As a result of taking a Citrix training course or obtaining a Citrix Certification, has been able to:
    • Prepare for job promotion
    • Be more productive in their role
    • Position themselves as a subject matter expert
    • Grow their professional network
    • Use more product features and functions
    • Use the product more
  • Believes the most severe consequences of not taking formal Citrix training are:
    • Slower deployment and adoption of technology
    • Longer time to value for IT implementations
    • Wasted IT investment
    • Unhappy end-users
    • Increased reliance on technical support
    • Increased cost of remedying technical issues
    • Increased time spent troubleshooting issues
  • Realized value from their Citrix Training in 0-3 months.

Citrix Services Case Study

Wurth Australia

Introduction

This case study of Wurth Australia is based on a July 2019 survey of Citrix Services customers by TechValidate, a 3rd-party research service.

“Staying current with application versions within our Citrix Infrastructure to enhance productivity. "

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Citrix Services:

  • Find the CSS Select feature benefits better compared to other technology vendors.

Use Case

The key features and functionalities of Citrix Services that the surveyed company uses:

  • Would renew their subscription with Citrix Customer Success Services (CSS) because it helps:
    • Proactively maintain and improve environment performance
    • Minimize downtime
    • Increase productivity
  • The CSS Select benefits that have provided the most value to their organizations:
    • 24/7/365, unlimited technical support
    • Citrix App Layering
    • Citrix Workspace Environment Management
    • Long Term Service Release (LTSR)
  • Improved the following with their CSS Select subscription:
    • IT costs and product value: improved
    • environment performance and downtime: greatly improved
    • readiness and adoption: improved
    • augmenting staff with technical experts: improved
    • business growth and productivity: improved

Results

The surveyed company achieved the following results with Citrix Services:

  • involved in the renewal of their CSS Select subscription.
  • Agrees with the following:
    • Their CSS Select subscription helps them increase productivity, minimize downtime and reduce IT costs.
  • Realized value from their CSS Select subscription in less than 6 months.

Citrix Services Case Study

Dimension Data

Introduction

This case study of Dimension Data is based on a July 2019 survey of Citrix Services customers by TechValidate, a 3rd-party research service.

“Working for Dimension Data Mangaed Services team we do manage several client Citrix environments, the CSS has helped me to resolved priority 1 issues in less time than in the past ( few years back)”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Citrix Services:

  • Find the CSS Select feature benefits much better compared to other technology vendors.

Use Case

The key features and functionalities of Citrix Services that the surveyed company uses:

  • Would renew their subscription with Citrix Customer Success Services (CSS) because it helps:
    • Obtain greater product value
    • Proactively maintain and improve environment performance
    • Accelerate readiness and adoption
    • Increase productivity
  • The CSS Select benefits that have provided the most value to their organizations:
    • 24/7/365, unlimited technical support
    • Live Chat
    • Citrix Workspace Environment Management
    • Supportability Pack diagnostic tools
  • Improved the following with their CSS Select subscription:
    • IT costs and product value: greatly improved
    • environment performance and downtime: significantly improved
    • readiness and adoption: greatly improved
    • augmenting staff with technical experts: greatly improved
    • business growth and productivity: greatly improved

Results

The surveyed company achieved the following results with Citrix Services:

  • not involved in the renewal of their CSS Select subscription.
  • Agrees with the following:
    • Their CSS Select subscription helps them achieve their business goals faster and maximize the return on their investment
    • Their CSS Select subscription helps them increase productivity, minimize downtime and reduce IT costs.
    • Their CSS Select subscription helps them accelerate adoption, minimize risk and maximize the value of their Citrix solution.
  • Realized value from their CSS Select subscription in less than 6 months.

Citrix Services Case Study

Cgi Group Inc.

Introduction

This case study of CGI Group Inc. is based on a July 2019 survey of Citrix Services customers by TechValidate, a 3rd-party research service.

“Providing access to the most recent CUs when they are released to address potential issues before they are encountered.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Citrix Services:

  • Find the CSS Select feature benefits much better compared to other technology vendors.

Use Case

The key features and functionalities of Citrix Services that the surveyed company uses:

  • Would renew their subscription with Citrix Customer Success Services (CSS) because it helps:
    • Reduce IT costs
    • Obtain greater product value
    • Proactively maintain and improve environment performance
    • Support business growth expectations
    • Minimize downtime
    • Increase productivity
    • Augment staff with access to technical experts
  • The CSS Select benefits that have provided the most value to their organizations:
    • 24/7/365, unlimited technical support
    • Live Chat
    • TechEdge Training Event
    • Supportability Pack diagnostic tools
    • Long Term Service Release (LTSR)
  • Improved the following with their CSS Select subscription:
    • IT costs and product value: greatly improved
    • environment performance and downtime: greatly improved
    • readiness and adoption: significantly improved
    • augmenting staff with technical experts: significantly improved
    • business growth and productivity: greatly improved

Results

The surveyed company achieved the following results with Citrix Services:

  • involved in the renewal of their CSS Select subscription.
  • Agrees with the following:
    • Their CSS Select subscription helps them achieve their business goals faster and maximize the return on their investment
    • Their CSS Select subscription helps them increase productivity, minimize downtime and reduce IT costs.
    • Their CSS Select subscription helps them accelerate adoption, minimize risk and maximize the value of their Citrix solution.
  • Realized value from their CSS Select subscription in less than 6 months.

Citrix Services Case Study

State & Local Government

Introduction

This case study of a state & local government is based on a July 2019 survey of Citrix Services customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“It provides us with the opportunity to expand and update our technology while maintaining the required level of support required to minimize downtime.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select Citrix Services:

  • Find the CSS Select feature benefits much better compared to other technology vendors.

Use Case

The key features and functionalities of Citrix Services that the surveyed organization uses:

  • Would renew their subscription with Citrix Customer Success Services (CSS) because it helps:
    • Support business growth expectations
    • Minimize downtime
    • Increase productivity
  • The CSS Select benefits that have provided the most value to their organizations:
    • 24/7/365, unlimited technical support
    • Best in class response times
    • Live Chat
    • Configuration and installation assistance
  • Improved the following with their CSS Select subscription:
    • IT costs and product value: improved
    • environment performance and downtime: greatly improved
    • readiness and adoption: improved
    • augmenting staff with technical experts: greatly improved
    • business growth and productivity: greatly improved

Results

The surveyed organization achieved the following results with Citrix Services:

  • involved in the renewal of their CSS Select subscription.
  • Agrees with the following:
    • Their CSS Select subscription helps them achieve their business goals faster and maximize the return on their investment
    • Their CSS Select subscription helps them increase productivity, minimize downtime and reduce IT costs.
    • Their CSS Select subscription helps them accelerate adoption, minimize risk and maximize the value of their Citrix solution.
  • Realized value from their CSS Select subscription in less than 6 months.



More Research on Citrix Customer Success