The business challenges that led the profiled company to evaluate and ultimately select Citrix Managed Services:
Lack of internal staff to manage the environment
Lack of Citrix technical knowledge
Inability to find qualified Citrix Talent
The key features and functionalities of Citrix Managed Services that the surveyed company uses:
Monitoring and alerting of issues
Day-to-day management of their Citrix environment
The surveyed company achieved the following results with Citrix Managed Services:
They were able to realize value from their investment in Citrix Managed Services in just 1 to 3 months.
Citrix Managed Services (CMS) is now used to manage their Citrix Virtual Apps and Desktops and Citrix ADC environment. The CMS team is responsible for adding removing, and changing applications delivered in the environment. The team is also responsible for responding to break/fix incidents related to the Citrix environment.