The business challenge that led the profiled company to evaluate and ultimately select Citrix Customer Success Services (CSS) Select:
- Has their product covered by a maintenance and support plan like their CSS Select subscription because they wanted to:
The key features and functionalities of CSS Select that the surveyed company uses:
- CSS Select benefits that help them do their job more effectively:
- 24/7/365 unlimited technical support
- Best in class response times
- Live Chat
The surveyed company achieved the following results with CSS Select:
- Rates the CSS Select feature benefits as superior to other technology vendors.
- Achieved the following business outcomes with their CSS Select subscription:
- Accelerating readiness and adoption
- Increasing productivity
- Augmenting staff with access to technical experts
- Realized real-world benefits within 6 – 9 months after they purchased their CSS Select subscription.
- Increased the productivity of their IT staff by 20-30% with their CSS Select subscription.
- Had to put forth low effort to utilize benefits from their CSS Select subscription.