TechValidate Research on Citrix Services

Introduction

This case study of Educalc is based on a May 2016 survey of Citrix CXA-206 customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select Citrix CXA-206:

• With the organization’s purchase of XenApp, they look to accomplish the following task:
  • Support remote workers and branch offices
• Lists the following as the most important factors when deciding to attend the class:
  • Using the course to teach specific skills they didn’t have before with XenApp
  • That they had no prior knowledge of XenApp, and this course served as a way for them to understand the basics

Use Case

The key features and functionalities of Citrix CXA-206 that the surveyed organization uses:

• Became aware of the course through their Citrix partner.
• Said would be valuable if they had the ability to revisit the course material through an online version of the course.

Results

The surveyed organization achieved the following results with Citrix CXA-206:

• Said the skills they learned in the course will help them reach their organizational goal defined in the previous survey question.

• Realized the following benefit from taking the course:
  • Able to strengthen the architecture of their environment, so there will be fewer calls to the help desk
• Considers the following aspects of the course experience to be most valuable:
  • The courseware
  • The hands-on labs

Introduction

This case study of Cognizant Technologies is based on a July 2018 survey of Citrix Support customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Citrix Support:

• Has their product covered by a maintenance and support plan like their Citrix Customer Success Services (CSS) Select subscription because they wanted to:
  • Reduce IT costs
  • Obtain greater product value
  • Proactively maintain and improve environment performance
  • Support business growth expectations
  • Minimize downtime

Use Case

The key features and functionalities of Citrix Support that the surveyed company uses:

• CSS Select benefits that help them do their job more effectively:
  • 24/7/365 unlimited technical support
  • Configuration and installation assistance
  • Citrix App Layering
  • Citrix Workspace Environment Management
  • Long Term Service Release (LTSR)

Results

The surveyed company achieved the following results with Citrix Support:

• Achieved the following business outcomes with their CSS Select subscription:
  • Reducing IT costs
  • Supporting business growth expectations
  • Minimizing downtime
  • Increasing productivity
  • Migrating to the Cloud
• Realized real-world benefits immediately after they purchased their CSS Select subscription.
• Increased the productivity of their IT staff by > 50% with their CSS Select subscription.
• Had to put forth very low effort to utilize benefits from their CSS Select subscription.