Citrix Services Customer Research
How would you rate your experience with Citrix Support compared to other technical support experiences?
11,974 Customers Surveyed
94,802 Data Points Collected
1348 Published TechFacts
87 Published Charts
298 Published Case Studies
Curated collections and slideshows of TechValidate research data on Citrix Customer Success.
Citrix Services Customer Research
What are the main benefits Citrix Customer Success Services (CSS) Priority offers that would lead you to renew your subscription?
To review your CSS Priority subscription benefits go here: now.citrix.com/css-priority
Obtain greater product value |
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Proactively maintain and improve environment performance |
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Accelerate readiness and adoption |
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Augment staff with access to technical experts |
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Minimize downtime |
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Support business growth expectations |
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Increase productivity |
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Citrix CMB-300 Case Study
This case study of Thomson Reuters is based on a June 2016 survey of Citrix CMB-300 customers by TechValidate, a 3rd-party research service.
“I did my best and finished the lab and everything worked at the end. Yay!”
The business challenges that led the profiled company to evaluate and ultimately select Citrix CMB-300:
The key features and functionalities of Citrix CMB-300 that the surveyed company uses:
The surveyed company achieved the following results with Citrix CMB-300:
Citrix Managed Services Case Study
This case study of a Global 500 beverage company is based on a May 2020 survey of Citrix Managed Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
If an organization needs global coverage of business critical systems, Citrix Managed Services would be more affordable than to staff internally.
The business challenges that led the profiled company to evaluate and ultimately select Citrix Managed Services:
Lack of internal Citrix knowledge
Inability to cover thier Citrix environment 24×7×365
The key features and functionalities of Citrix Managed Services that the surveyed company uses:
The surveyed company achieved the following results with Citrix Managed Services (CMS):
Citrix Customer Success Website Citrix Website