TechValidate Research on Citrix Customer Success

These pages present data that TechValidate has sourced via direct research with verified customers and users of Citrix Customer Success. TechValidate stands behind the authenticity of all published data. Learn more »



11,975 Customers Surveyed

94,803 Data Points Collected

1348 Published TechFacts

87 Published Charts

298 Published Case Studies



Featured Research Collections for Citrix Customer Success

Curated collections and slideshows of TechValidate research data on Citrix Customer Success.



Selected Research Highlights


Citrix Services Customer Research

How would you rate your experience with Citrix Support compared to other technical support experiences?

World class: 22%
Superior: 41%
Great: 31%
Poor: 7%

We work with Citrix Consulting because of our trust in their confidentiality and speed.

IT Architect, Large Enterprise Metals & Mining Company

Case Study: Small Business Computer Software Company

Introduction

This case study of a small business computer software company is based on a April 2014 survey of Citrix Consulting customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“With Citrix Consulting we have confidence in the solution that we sold the customer was architected and deployed using best practices. At no point did we question the quality of the solution or the work being done.”

Challenges

  • Solved the following challenges with Citrix Consulting:
    • A lack of technical skills around Citrix
  • Chose to work with Citrix for the following reasons:
    • Technical expertise
    • Access to Citrix development teams
    • A need to ensure the use of leading practice tools and processes
    • Confidence in the Citrix brand

Use Case

  • Uses Citrix Consultation for the following services:
    • Architecture or validated design creation
    • Solution deployment or migration
  • Received consulting and services on the following products from Citrix Consulting:
    • XenDesktop
    • NetScaler

Results

  • They would recommend Citrix Consulting.
  • Describe Citrix Consulting as the following:
    • Cares about project success
    • Meets their commitments
    • Drives business value
    • Increases end-user productivity

Citrix Services Customer Research

Which Citrix Services were you aware of before you became a Citrix Customer?

Which Citrix Services were you aware of before you became a Citrix Customer?

Citrix Support
78%
Citrix Education
55%
Citrix Consulting
42%
Citrix Customer Success Services
15%

An IT Administrator at Hampshire County Council is likely to recommend Citrix CNS-207 for the following reason:

Citrix CNS-207 is a good course. It gave me a good, solid overview of how Citrix NetScaler can help deliver app and desktop solutions.

Citrix Services Case Study

Large Enterprise Electronics Company

Introduction

This case study of a large enterprise electronics company is based on a September 2016 survey of Citrix Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Taking a Citrix Education course has enabled my organization or customer to optimize their Citrix infrastructure.”

“Important details are now known to come closer to the actual versions of Citrix products.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Citrix Services:

  • Took an education course for the following reasons:
    • Increase their knowledge of Citrix technology
    • Further their career

Use Case

The key features and functionalities of Citrix Services that the surveyed company uses:

  • Uses the following Citrix products:
    • XenApp
    • Provisioning Services (PVS)
    • XenServer
    • NetScaler

Results

The surveyed company achieved the following results with Citrix Services:

  • Realized the following benefits from taking a Citrix Education course:
    • Increased quality of work/life balance
    • Increased job satisfaction
    • Increased productivity at work
  • Took 3-6 months to apply the skills learned in their Citrix course.
  • Received the most value in the following areas of Citrix training:
    • Self-paced learning
  • Experienced the following benefits to their Citrix environment after attending Citrix Education courses:
    • Deeper understanding of the causes of issues in their environment
    • Faster resolution of issues in their environment
    • Implementation of additional Citrix features and functionality
    • Reduced implementation time
    • Stronger architecture of their environment


More to Explore



About Citrix Customer Success

Your success isn’t just about keeping systems up and running — it’s about maximizing the value of your investment and achieving your business goals. Our Customer Success programs combine always-on support, expert guidance, and unrivaled training, all with one goal in mind: your success.

Citrix Customer Success Website   Citrix Website