TechValidate Research on Citrix Customer Success

These pages present data that TechValidate has sourced via direct research with verified customers and users of Citrix Customer Success. TechValidate stands behind the authenticity of all published data. Learn more »

11,975 Customers Surveyed

94,803 Data Points Collected

1348 Published TechFacts

87 Published Charts

298 Published Case Studies

Featured Research Collections for Citrix Customer Success

Curated collections and slideshows of TechValidate research data on Citrix Customer Success.

Selected Research Highlights

Citrix Services Case Study



This case study of Sagenet is based on a July 2019 survey of Citrix Services customers by TechValidate, a 3rd-party research service.

“They assisted in keeping the environment online promoting more uptime.”


The business challenges that led the profiled company to evaluate and ultimately select Citrix Services:

  • Find the CSS Select feature benefits superior compared to other technology vendors.

Use Case

The key features and functionalities of Citrix Services that the surveyed company uses:

  • Would renew their subscription with Citrix Customer Success Services (CSS) because it helps:
    • Proactively maintain and improve environment performance
    • Minimize downtime
    • Increase productivity
    • Augment staff with access to technical experts
  • The CSS Select benefits that have provided the most value to their organizations:
    • 24/7/365, unlimited technical support
    • Citrix App Layering
    • Select eLearning subscription
  • Improved the following with their CSS Select subscription:
    • IT costs and product value: greatly improved
    • environment performance and downtime: improved
    • readiness and adoption: significantly improved
    • augmenting staff with technical experts: significantly improved
    • business growth and productivity: greatly improved


The surveyed company achieved the following results with Citrix Services:

  • involved in the renewal of their CSS Select subscription.
  • Agrees with the following:
    • Their CSS Select subscription helps them achieve their business goals faster and maximize the return on their investment
    • Their CSS Select subscription helps them increase productivity, minimize downtime and reduce IT costs.
    • Their CSS Select subscription helps them accelerate adoption, minimize risk and maximize the value of their Citrix solution.
  • Realized value from their CSS Select subscription immediately.

Citrix Consulting Customer Research

What products did Citrix Consulting provide consulting or services on for your organization?

Cloud Platform Solution

Partners Services

Did you leverage a Citrix Partner to provide consulting/professional services for your organization?

Yes, we used a Citrix Partner
No, we did not use a Citrix Partner

92% rate Citrix Support “great” or better than others

92% of surveyed customers would rate their experience with Citrix Support as great or better compared to other technical support experiences.

Citrix Partners Customer Testimonial

Our Citrix Partner helps us fill the gaps of knowledge that we do not yet have in-house.

IT Specialist, Large Enterprise Health Care Company

Case Study: Large Enterprise Health Care Company


This case study of a large enterprise health care company is based on a July 2014 survey of Citrix Support customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Due to the size of the farm I manage, we often need private fixes.”


  • Has solved the following challenges by using Citrix Support:
    • Solve issues efficiently and effectively
    • Resolve complex issues with a specialized use case
    • Gain consultative advice for technical issues

Use Case

  • Uses the following Citrix Support services:
    • Enterprise Support
    • Premier Support
    • Software or Appliance Maintenance
    • Technical Relationship Management (TRM)
    • Online support or Self-service
  • Has the following Citrix products:
    • XenApp
    • XenDesktop
    • NetScaler


  • Rated their experience with Citrix Support as world class compared to other technical support experiences
  • Rated the simplicity or ease of engaging and doing business with Citrix Support as world class
  • Resolved issues 3x faster with Citrix Support compared to most other IT providers
  • Finds that Citrix Support Self-help Resources (eDocs, articles, bulletins, forums, etc) differentiate from other self-help support experiences in the following ways:
    • Has better technical depth
    • Has more relevant content
  • Citrix Support adds value to their organization in the following ways:
    • Appreciated how invested Citrix is in their success
    • Resolved issues faster due to superior technical expertise
    • Found creative solutions for their business
    • Consistently met commitments
    • Improved efficiency and effectiveness of their own technical team
  • Rated Citrix Technical Relationship Management (TRM) Services as superior compared to similar offerings from IT Providers

More to Explore

About Citrix Customer Success

Your success isn’t just about keeping systems up and running — it’s about maximizing the value of your investment and achieving your business goals. Our Customer Success programs combine always-on support, expert guidance, and unrivaled training, all with one goal in mind: your success.

Citrix Customer Success Website   Citrix Website