TechValidate Research on Citrix Customer Success

These pages present data that TechValidate has sourced via direct research with verified customers and users of Citrix Customer Success. TechValidate stands behind the authenticity of all published data. Learn more »



10,961 Customers Surveyed

88,648 Data Points Collected

1244 Published TechFacts

87 Published Charts

298 Published Case Studies



Featured Research Collections for Citrix Customer Success

Curated collections and slideshows of TechValidate research data on Citrix Customer Success.



Selected Research Highlights


Citrix Services Case Study

Leavitt Group

Introduction

This case study of Leavitt Group is based on a September 2016 survey of Citrix Services customers by TechValidate, a 3rd-party research service.

“Taking a Citrix Education course has enabled my organization or customer to optimize their Citrix infrastructure.”

“We were deploying Xenmobile and I took the course to help with the deployment and troubleshooting.”

“The courses are well designed to accomplish the tasks you’re going to see in a production environment. The exams are much better that most companies at testing on relevant, practical knowledge, rather than just memorizing facts.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Citrix Services:

  • Took an education course for the following reasons:
    • Increase their knowledge of Citrix technology
    • Prepare for a certification exam
    • Further their career

Use Case

The key features and functionalities of Citrix Services that the surveyed company uses:

  • Uses the following Citrix products:
    • XenApp
    • XenDesktop
    • Provisioning Services (PVS)
    • XenMobile
    • NetScaler
    • ShareFile

Results

The surveyed company achieved the following results with Citrix Services:

  • Realized the following benefits from taking a Citrix Education course:
    • Increased productivity at work
  • Took 0-3 months to apply the skills learned in their Citrix course.
  • Received the most value in the following areas of Citrix training:
    • Hands-on labs
    • Talking to an expert instructor
    • Reading training content online
  • Experienced the following benefits to their Citrix environment after attending Citrix Education courses:
    • Reduced implementation time

Citrix Partner Consulting Services

Why did you choose to work with a Citrix Partner for consulting services? (Select all that apply.)

Access to local resource with Citrix expertise
53%
Ability of partner to provide full turn-key solution
24%
Previous successful experience with Citrix partner on other engagements
42%
Cost effective
25%
Other
18%

Citrix CMB-300 Case Study

Smythe

Introduction

This case study of Smythe is based on a June 2016 survey of Citrix CMB-300 customers by TechValidate, a 3rd-party research service.

“This course gave the basics needed to get the environment up and running.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Citrix CMB-300:

  • Organization’s goal with XenApp and/or XenDesktop:
    • Implement a BYOD program
    • Support remote workers and branch offices
    • Reduce PC refresh costs

Use Case

The key features and functionalities of Citrix CMB-300 that the surveyed company uses:

  • Most important factors when deciding to attend this class:
    • They had no prior knowledge of XenApp or XenDesktop, and this course served as a way for them to understand the basics
  • Were immediately able to use the skills they learned in the course into a real-world environment.
  • Became aware of the course through internet research.

Results

The surveyed company achieved the following results with Citrix CMB-300:

  • The skills they learned in the course helped them reach the organizational goal they defined in the previous question.
  • Believes most positive impact on their Citrix environment from taking the course will be:
    • The reduction of implementation time
  • When thinking about the overall course experience the most valuable aspect was a combination of the courseware, trainer, hands-on labs, and in-class discussions.

Most Customers contact Citrix Support to get Efficient Resolution on Complex Issues

What challenges have you been able to remedy using Citrix Support?

A need to solve an issue efficiently and effectively
65%
Lack of expertise to address an issue
39%
Specialized use case and a need to resolve a complex issue
64%
Consultative advice for a technical issue
50%

Citrix Services Customer Testimonial

Without CSS Select, we would not have migrated to the Cloud so quickly.

IT Director, Medium Enterprise Real Estate Company

Citrix Services Customer Testimonial

Citrix Consulting delivers speed and expertise in designing the entire application virtualization platform with high geographic availability.

IT Architect, Large Enterprise Financial Services Company



More to Explore



About Citrix Customer Success

Your success isn’t just about keeping systems up and running — it’s about maximizing the value of your investment and achieving your business goals. Our Customer Success programs combine always-on support, expert guidance, and unrivaled training, all with one goal in mind: your success.

Citrix Customer Success Website   Citrix Website