TechValidate Research on Citrix Services

Introduction

This case study of SkyLink Data Centers is based on a June 2016 survey of Citrix CMB-300 customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Citrix CMB-300:

• Organization’s goal with XenApp and/or XenDesktop:
  • Support remote workers and branch offices
  • Reduce PC refresh costs

Use Case

The key features and functionalities of Citrix CMB-300 that the surveyed company uses:

• Most important factor when deciding to attend this class:
  • They have an upcoming certification exam and took the course to prepare for it
• Were immediately able to use the skills they learned in the course into a real-world environment.
• Became aware of the course through their Citrix sales representative.

Results

The surveyed company achieved the following results with Citrix CMB-300:

• The skills they learned in the course helped them reach the organizational goal they defined in the previous question.
• Believes most positive impact on their Citrix environment from taking the course will be:
  • The reduction of implementation time
  • That with the knowledge they gained, this will help to reduce their environment’s downtime
  • Their ability to strengthen the architecture of their environment, leading to fewer calls to help desk
• When thinking about the overall course experience the most valuable aspect was the trainer.

Introduction

This case study of a state & local government is based on a August 2014 survey of Citrix Support customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

• Has solved the following challenges by using Citrix Support:
  • Solve issues efficiently and effectively
  • Gain expertise to address an issue

Use Case

• Uses the following Citrix Support service:
  • Premier Support
• Has the following Citrix product:
  • XenApp

Results

• Rated their experience with Citrix Support as world class compared to other technical support experiences.
• Rated the simplicity or ease of engaging and doing business with Citrix Support as world class.
• Resolved issues 3x faster with Citrix Support compared to most other IT providers.
• Citrix Support adds value to their organization in the following ways:
  • Resolved issues faster due to superior technical expertise
  • Improved efficiency and effectiveness of their own technical team