TechValidate Research on Citrix Services

These pages present data that TechValidate has sourced via direct research with verified customers and users of Citrix Services. TechValidate stands behind the authenticity of all published data. Learn more »



10,409 Customers Surveyed

85,254 Data Points Collected

1104 Published TechFacts

86 Published Charts

272 Published Case Studies



Featured Research Collections for Citrix Services

Curated collections and slideshows of TechValidate research data on Citrix Services.



Selected Research Highlights


Citrix Services Customer Research

Most value for SMB Market

The CSS Select benefits that have provided the most value to my organization are:

24/7/365, unlimited technical support
73%
Long Term Service Release (LTSR)
46%
Configuration and installation assistance
39%
Citrix Workspace Environment Management
31%
Live Chat
31%
Best in class response times
21%
Select eLearning subscription
18%
Supportability Pack diagnostic tools
13%
Citrix App Layering
12%
TechEdge Training Event
6%

Citrix Services Customer Research

Did a Citrix Education exam certification result in any of the following?

Increased productivity at work
65%
Finding a new role
18%
Promotion
13%
Manager role
2%

Case Study: Small Business Health Care Company

Introduction

This case study of a small business health care company is based on a July 2014 survey of Citrix Support customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Citrix Support offers a quick response to issues which in turn creates better customer relations.”

Challenges

  • Has solved the following challenges by using Citrix Support:
    • Solve issues efficiently and effectively
    • Gain expertise to address an issue

Use Case

  • Uses the following Citrix Support services:
    • Premier Support
    • Online support or Self-service
  • Has the following Citrix product:
    • XenApp

Results

  • Rated their experience with Citrix Support as world class compared to other technical support experiences
  • Rated the simplicity or ease of engaging and doing business with Citrix Support as world class
  • Resolved issues 3x faster with Citrix Support compared to most other IT providers
  • Finds that Citrix Support Self-help Resources (eDocs, articles, bulletins, forums, etc) differentiate from other self-help support experiences in the following way:
    • Makes it easier to search and find solutions
  • Citrix Support adds value to their organization in the following way:
    • Resolved issues faster due to superior technical expertise
    • Improved efficiency and effectiveness of their own technical team
  • Rated Citrix Technical Relationship Management (TRM) Services as significantly better compared to similar offerings from IT Providers

Citrix Services Case Study

Large Enterprise Health Care Company

Introduction

This case study of a large enterprise health care company is based on an August 2016 survey of Citrix Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Citrix Support is knowledgeable and resolved my issue in a timely manner.”

“Citrix Support provides us with easily accessible experts.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Citrix Services:

  • Uses Citrix Support to accomplish the following:
    • Solve for issues efficiently and effectively
    • For a specialized use case and a need to resolve a complex issue
    • For consultative advice for a technical issue

Use Case

The key features and functionalities of Citrix Services that the surveyed company uses:

  • Uses the following Citrix Support service:
    • Software Maintenance
  • Uses the following Citrix products:
    • XenApp
    • XenDesktop
    • NetScaler

Results

The surveyed company achieved the following results with Citrix Services:

  • Would rate their experience with Citrix Support as world class when compared to other technical support experiences.
  • Rates their experiences with Citrix Support as follows in each of the corresponding areas:
    • Knowledgable Support Representative: highly satisfied
    • Time to resolution: extremely satisfied
    • Update of case status: extremely satisfied
    • Availability of support: extremely satisfied
  • Able to resolve issues no difference in speed with Citrix Support when compared to other IT providers.
  • Realized the following benefits from Citrix Support:
    • Access to product experts
    • Peace of mind for their IT staff

Citrix Services Customer Testimonial

Testimonial: Having a TAM to consult on issues

During daily business, we regularly contact our CSS Priority TAM for further consultation with certain issues.

Engineer, State & Local Government

Citrix Services Customer Testimonial

The DISC training was very helpful in understanding my personality.

It allowed me to see, believe and trust my traits (both positive and negative).

It also helped me understand where I should adjust my communication style to more effectively work with my team.

Karthik Raja Elangovan, IT Specialist, Citrix Systems, Inc.



More to Explore



About Citrix Services

Citrix Consulting helps customers achieve the highest levels of efficiency, manageability and agility for all strategic IT services – from enabling mobile workstyles to delivering cloud services.

Citrix Services Website   Citrix Website