Original Research on Citrix Customer Success

Citrix Services Customer Research

How CSS Select is helping customers.

Which CSS Select benefits help you do your job more effectively?

Top 5 benefits that help CSS Select customers do their jobs more effectively:

24/7/365, unlimited technical support	78%
Long Term Service Release (LTSR)	42%
Configuration and installation assistance	38%
Live Chat	27%
System Monitoring with Smart Checks	24%

An Engineer at a Large Enterprise Health Care Company is very likely to recommend Citrix CNS-207 for the following reason:

The class and instructor were both great. Having hands-on time with the product during the lab exercises was awesome.

Citrix Services Customer Research

How long did it take for you to apply the skills you learned in a Citrix course?

0-3 months: 70%

3-6 months: 22%

6-12 months: 6%

More than 12 months: 2%

Case Study: Fortune 500 Insurance Company

Introduction

This case study of a Fortune 500 insurance company is based on a August 2014 survey of Citrix Support customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“I have been able to track down detailed technical information much more quickly than Internet searches, forum browsing and colleague quizzing. The speed with which I get detailed information is outstanding.”

Challenges

Has solved the following challenges by using Citrix Support:
- Solve issues efficiently and effectively
- Gain expertise to address an issue
- Gain consultative advice for technical issues

Use Case

Uses the following Citrix Support services:
- Premier Support
- Software or Appliance Maintenance
- Technical Relationship Management (TRM)
- Online support or Self-service
Has the following Citrix products:
- XenApp
- XenDesktop

Results

Rated their experience with Citrix Support as superior compared to other technical support experiences.
Rated the simplicity or ease of engaging and doing business with Citrix Support as world class.
Resolved issues faster with Citrix Support compared to most other IT providers.
Citrix Support adds value to their organization in the following ways:
- Resolved issues faster due to superior technical expertise
- Consistently met commitments
- Improved efficiency and effectiveness of their own technical team
Rated Citrix Technical Relationship Management (TRM) Services as significantly better compared to similar offerings from IT Providers.

Case Study: International Business Machines Corporation

Introduction

This case study of International Business Machines Corporation is based on a June 2014 survey of Citrix Worldwide Consulting and Education customers by TechValidate, a 3rd-party research service.

“Citrix Education offers the most dynamic learning platform I have seen so far.”

Challenges

Attended a Citrix Education course:
- To further their career

Use Case

Uses the following Citrix products:
- XenDesktop
- NetScaler

Results

Saw a return on the time invested in Citrix Education in 3-6 months.
After attending a Citrix Education course:
- Saw increased job satisfaction
Became more effective after attending a Citrix Education course.
Experienced the following benefits as a result of Citrix Education courses:
- Achieved better integration with non-Citrix software
- Improved customer relationships

Citrix Worldwide Education Student Testimonial

Along with a wonderful opportunity to learn more about Citrix products, Citrix Education classes are the perfect opportunity to meet and collaborate with Citrix professionals across the country. I value the in-class discussion as much as the book learning itself.

— Thomas McNeill, IT Systems Analyst, Via Christi Health System

TechValidate Research on Citrix Customer Success

These pages present data that TechValidate has sourced via direct research with verified customers and users of Citrix Customer Success. TechValidate stands behind the authenticity of all published data. Learn more »

About TechValidate Research

Featured Research Collections for Citrix Customer Success

Selected Research Highlights

How CSS Select is helping customers.

Case Study: Fortune 500 Insurance Company

Introduction

Challenges

Use Case

Results

Company Profile

About Citrix Support

Case Study: International Business Machines Corporation

Introduction

Challenges

Use Case

Results

Company Profile

About Citrix Worldwide Consulting and Education

Citrix Worldwide Education Student Testimonial

More to Explore

About Citrix Customer Success

Your success isn’t just about keeping systems up and running — it’s about maximizing the value of your investment and achieving your business goals. Our Customer Success programs combine always-on support, expert guidance, and unrivaled training, all with one goal in mind: your success.