TechValidate Research on Citrix Customer Success

Introduction

This case study of a small business computer software company is based on a April 2014 survey of Citrix Consulting customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

• Solved the following challenges with Citrix Consulting:
  • A lack of technical skills around Citrix
• Chose to work with Citrix for the following reasons:
  • Technical expertise
  • Access to Citrix development teams
  • A need to ensure the use of leading practice tools and processes
  • Confidence in the Citrix brand

Use Case

• Uses Citrix Consultation for the following services:
  • Architecture or validated design creation
  • Solution deployment or migration
• Received consulting and services on the following products from Citrix Consulting:
  • XenDesktop
  • NetScaler

Results

• They would recommend Citrix Consulting.
• Describe Citrix Consulting as the following:
  • Cares about project success
  • Meets their commitments
  • Drives business value
  • Increases end-user productivity

Introduction

This case study of a large enterprise electronics company is based on a September 2016 survey of Citrix Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Citrix Services:

• Took an education course for the following reasons:
  • Increase their knowledge of Citrix technology
  • Further their career

Use Case

The key features and functionalities of Citrix Services that the surveyed company uses:

• Uses the following Citrix products:
  • XenApp
  • Provisioning Services (PVS)
  • XenServer
  • NetScaler

Results

The surveyed company achieved the following results with Citrix Services:

• Realized the following benefits from taking a Citrix Education course:
  • Increased quality of work/life balance
  • Increased job satisfaction
  • Increased productivity at work

• Took 3-6 months to apply the skills learned in their Citrix course.

• Received the most value in the following areas of Citrix training:
  • Self-paced learning

• Experienced the following benefits to their Citrix environment after attending Citrix Education courses:
  • Deeper understanding of the causes of issues in their environment
  • Faster resolution of issues in their environment
  • Implementation of additional Citrix features and functionality
  • Reduced implementation time
  • Stronger architecture of their environment