TechValidate Research on Citrix Customer Success

Introduction

This case study of Thomson Reuters is based on a June 2016 survey of Citrix CMB-300 customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Citrix CMB-300:

• Organization’s goal with XenApp and/or XenDesktop:
  • Support remote workers and branch offices
  • Reduce PC refresh costs

Use Case

The key features and functionalities of Citrix CMB-300 that the surveyed company uses:

• Most important factor when deciding to attend this class:
  • They knew the basics of XenApp and/or XenDesktop, but this course taught specific skills they didn’t have
• Were immediately able to use the skills they learned in the course into a real-world environment.
• Became aware of the course through internet research.

Results

The surveyed company achieved the following results with Citrix CMB-300:

• The skills they learned in the course helped them reach the organizational goal they defined in the previous question.
• Believes the most valuable module was:
• Believes most positive impact on their Citrix environment from taking the course will be:
  • Their ability to strengthen the architecture of their environment, leading to fewer calls to help desk
• When thinking about the overall course experience the most valuable aspect was hands-on labs.

Introduction

This case study of a Global 500 beverage company is based on a May 2020 survey of Citrix Managed Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Citrix Managed Services:
Lack of internal Citrix knowledge
Inability to cover thier Citrix environment 24×7×365

Use Case

The key features and functionalities of Citrix Managed Services that the surveyed company uses:

• Monitoring and alerting of Citrix environment issues

Results

The surveyed company achieved the following results with Citrix Managed Services (CMS):

• Saw value from their investment in 6 – 9 months.
• Saved 10% of their IT budget with the help of Citrix Managed Services.