TechValidate Research on Citrix Services

These pages present data that TechValidate has sourced via direct research with verified customers and users of Citrix Services. TechValidate stands behind the authenticity of all published data. Learn more »



10,409 Customers Surveyed

85,254 Data Points Collected

1104 Published TechFacts

86 Published Charts

272 Published Case Studies



Featured Research Collections for Citrix Services

Curated collections and slideshows of TechValidate research data on Citrix Services.



Selected Research Highlights


Most Customers contact Citrix Support to get Efficient Resolution on Complex Issues

What challenges have you been able to remedy using Citrix Support?

A need to solve an issue efficiently and effectively
65%
Lack of expertise to address an issue
39%
Specialized use case and a need to resolve a complex issue
64%
Consultative advice for a technical issue
50%

Citrix CMB-300 Case Study

Sky Link Data Centers

Introduction

This case study of SkyLink Data Centers is based on a June 2016 survey of Citrix CMB-300 customers by TechValidate, a 3rd-party research service.

“I’m coming from a large XenApp 6.5 environment, this is where the greatest difference was.”

“I have been able to implement more of the features and functions of XenApp and/or XenDesktop because of this course, which has helped me maximize the value of my investment in those products.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Citrix CMB-300:

  • Organization’s goal with XenApp and/or XenDesktop:
    • Support remote workers and branch offices
    • Reduce PC refresh costs

Use Case

The key features and functionalities of Citrix CMB-300 that the surveyed company uses:

  • Most important factor when deciding to attend this class:
    • They have an upcoming certification exam and took the course to prepare for it
  • Were immediately able to use the skills they learned in the course into a real-world environment.
  • Became aware of the course through their Citrix sales representative.

Results

The surveyed company achieved the following results with Citrix CMB-300:

  • The skills they learned in the course helped them reach the organizational goal they defined in the previous question.
  • Believes most positive impact on their Citrix environment from taking the course will be:
    • The reduction of implementation time
    • That with the knowledge they gained, this will help to reduce their environment’s downtime
    • Their ability to strengthen the architecture of their environment, leading to fewer calls to help desk
  • When thinking about the overall course experience the most valuable aspect was the trainer.

Case Study: State & Local Government

Introduction

This case study of a state & local government is based on a August 2014 survey of Citrix Support customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“Knowledgable and helpful staff solving problems well and also following up on the solutions. Therefore, we have a better understanding of the product and more confidence in the system with the support team ready to lend a hand.”

Challenges

  • Has solved the following challenges by using Citrix Support:
    • Solve issues efficiently and effectively
    • Gain expertise to address an issue

Use Case

  • Uses the following Citrix Support service:
    • Premier Support
  • Has the following Citrix product:
    • XenApp

Results

  • Rated their experience with Citrix Support as world class compared to other technical support experiences.
  • Rated the simplicity or ease of engaging and doing business with Citrix Support as world class.
  • Resolved issues 3x faster with Citrix Support compared to most other IT providers.
  • Citrix Support adds value to their organization in the following ways:
    • Resolved issues faster due to superior technical expertise
    • Improved efficiency and effectiveness of their own technical team

Citrix Partners Customer Testimonial

With our Citrix Partner, we have a comfort factor in knowing that there is an additional level of support to reach out to. Also, it is good to have a central source of knowledge regarding issues that are in the wider Citrix space.

IT Manager, Global 500 Banking Company

Partners Services

Did you leverage a Citrix Partner to provide consulting/professional services for your organization?

Yes, we used a Citrix Partner
64%
No, we did not use a Citrix Partner
33%

Citrix Services Customer Testimonial

Without CSS Select, we would not have migrated to the Cloud so quickly.

IT Director, Medium Enterprise Real Estate Company



More to Explore



About Citrix Services

Citrix Consulting helps customers achieve the highest levels of efficiency, manageability and agility for all strategic IT services – from enabling mobile workstyles to delivering cloud services.

Citrix Services Website   Citrix Website