Original Research on Citrix Customer Success

Over 50% of customers see ROI in 6 months or less

In what timeframe did you achieve return on investment using Citrix Consulting?

0 - 3 months: 27%

3 - 6 months: 24%

6 - 9 months: 15%

9 - 12 months: 14%

>12 months: 20%

Citrix Consulting Customer Testimonial

High quality in assessing our environment. Now we have a ‘certified’ environment and could report back to management that we run the technologies in high quality.

— Senior IT Manager, Large Enterprise Industrial Manufacturing Company

Case Study: Fortune 500 Computer Hardware Company

Introduction

This case study of fujitsu.com.au is based on a August 2014 survey of Citrix Support customers by TechValidate, a 3rd-party research service.

“Knowing I am dealing with an expert and that he/she can always route me to the correct, next level up specialist to have the issue resolved efficiently.”

Challenges

Has solved the following challenges by using Citrix Support:
- Resolve complex issues with a specialized use case

Use Case

Uses the following Citrix Support services:
- Technical Relationship Management (TRM)
Has the following Citrix products:
- XenApp
- XenDesktop
- NetScaler

Results

Rated their experience with Citrix Support as superior compared to other technical support experiences.
Rated the simplicity or ease of engaging and doing business with Citrix Support as world class.
Resolved issues 3x faster with Citrix Support compared to most other IT providers.
Finds that Citrix Support self-help Resources (eDocs, articles, bulletins, forums, etc) differentiate from other self-help support experiences in the following ways:
- Has better technical depth
Citrix Support adds value to their organization in the following ways:
- Appreciated how invested Citrix is in their success
- Resolved issues faster due to superior technical expertise
- Found creative solutions for their business
- Consistently met commitments
Rated Citrix Technical Relationship Management (TRM) Services as superior compared to similar offerings from IT Providers.

Citrix Services Customer Review

5/5 Stars

Please describe the benefits that you realized from taking a Citrix training course or obtaining a certification.

Before training I was not familiar with Citrix ADC equipment, so the training course gave me great start-up experience. Also, some times I use my training course materials (labs) so it is quite useful.

Citrix Services Customer Research

The primary reasons customers want their product covered by a maintenance and support plan like Citrix Customer Success Services (CSS) Select subscription:

Minimize downtime	65%
Proactively maintain and improve environment performance	55%
Obtain greater product value	47%
Augment staff with access to technical experts	39%
Increase productivity	31%
Reduce IT costs	28%
Support business growth expectations	28%
Accelerate readiness and adoption	19%
Migrate to the Cloud	5%

Case Study: Fortune 500 Pharmaceuticals Company

Introduction

This case study of a Fortune 500 pharmaceuticals company is based on a June 2014 survey of Citrix Worldwide Consulting and Education customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“I realized the benefits of my Citrix Education course when I was immediately able to install a Netscaler VPX for customer.”

Challenges

Attended a Citrix Education course:
- To prepare for a certification exam

Use Case

Uses the following Citrix products:
- NetScaler

Results

Saw a return on the time invested in Citrix Education in 0-3 months.
After attending a Citrix Education course:
- Became more productive
Became more effective after attending a Citrix Education course.
Experienced the following benefits as a result of Citrix Education courses:
- Improved customer relationships

TechValidate Research on Citrix Customer Success

These pages present data that TechValidate has sourced via direct research with verified customers and users of Citrix Customer Success. TechValidate stands behind the authenticity of all published data. Learn more »

About TechValidate Research

Featured Research Collections for Citrix Customer Success

Selected Research Highlights

Over 50% of customers see ROI in 6 months or less

Citrix Consulting Customer Testimonial

Case Study: Fortune 500 Computer Hardware Company

Introduction

Challenges

Use Case

Results

Company Profile

About Citrix Support

Please describe the benefits that you realized from taking a Citrix training course or obtaining a certification.

Case Study: Fortune 500 Pharmaceuticals Company

Introduction

Challenges

Use Case

Results

Company Profile

About Citrix Worldwide Consulting and Education

More to Explore

About Citrix Customer Success

Your success isn’t just about keeping systems up and running — it’s about maximizing the value of your investment and achieving your business goals. Our Customer Success programs combine always-on support, expert guidance, and unrivaled training, all with one goal in mind: your success.