TechValidate Research on Citrix Services

These pages present data that TechValidate has sourced via direct research with verified customers and users of Citrix Services. TechValidate stands behind the authenticity of all published data. Learn more »



10,407 Customers Surveyed

85,234 Data Points Collected

1104 Published TechFacts

86 Published Charts

262 Published Case Studies



Featured Research Collections for Citrix Services

Curated collections and slideshows of TechValidate research data on Citrix Services.



Selected Research Highlights


Citrix Services Customer Testimonial

Yes, it helps me understand more about Citrix features and functionalities that I’ve missed when implementing the new version of Citrix in my organization.

Phu Trang, IT Administrator, Centura Health

Citrix Services Customer Testimonial

Citrix Education made me more effective because I was able to build the infrastructure with the best practices in mind and still merge them with my organization’s best practices in order to provide a stable and firm environment.

IT Vice President, Global 500 Financial Services Company

Citrix Services Case Study

ConoScenza

Introduction

This case study of ConoScenza is based on an August 2016 survey of Citrix Services customers by TechValidate, a 3rd-party research service.

“Taking a Citrix Education course has enabled my organization or customer to optimize their Citrix infrastructure.”

“I became of more value for my employer as well for the clients. In the end, I will benefit from this increased value regarding job satisfaction and payment.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Citrix Services:

  • Took an education course for the following reasons:
    • Increase their knowledge of Citrix technology
    • Prepare for a certification exam
    • Further their career
    • Meet partner requirements

Use Case

The key features and functionalities of Citrix Services that the surveyed company uses:

  • Uses the following Citrix products:
    • XenApp
    • XenDesktop
    • Provisioning Services (PVS)
    • XenServer
    • XenMobile
    • NetScaler
    • ShareFile

Results

The surveyed company achieved the following results with Citrix Services:

  • Realized the following benefits from taking a Citrix Education course:
    • Increased job satisfaction
    • I became less likely to leave my employer
  • Realized the following outcomes through earning their Citrix Education exam certification:
    • Increased productivity at work
  • Took 0-3 months to apply the skills learned in their Citrix course.
  • Received the most value in the following areas of Citrix training:
    • Hands-on labs
    • Talking to an expert instructor
    • Reading training content online
  • Experiences the following benefits to their Citrix environment after attending Citrix Education courses.
    • Deeper understanding of the causes of issues in their environment
    • Faster resolution of issues in their environment
    • Implementation of additional Citrix features and functionality
    • Stronger architecture of their environment
    • Better integration with non-Citrix software

Partner Consulting Services

In what timeframe did you achieve a return on investment using services from a Citrix Partner?

0-3 months: 21%
3-6 months: 15%
6-9 months: 23%
9-12 months: 21%
More than 12 months: 19%

Citrix Services Customer Research

Most value for SMB Market

The CSS Select benefits that have provided the most value to my organization are:

24/7/365, unlimited technical support
73%
Long Term Service Release (LTSR)
46%
Configuration and installation assistance
39%
Citrix Workspace Environment Management
31%
Live Chat
31%
Best in class response times
21%
Select eLearning subscription
18%
Supportability Pack diagnostic tools
13%
Citrix App Layering
12%
TechEdge Training Event
6%

Case Study: Large Enterprise Health Care Company

Introduction

This case study of a large enterprise health care company is based on a July 2014 survey of Citrix Support customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“The greatest benefit I find is with the TRM engagement. Having a Citrix resource tightly intergraded with the team and aligned with our goals has provided an invaluable experience.”

Challenges

  • Has solved the following challenge by using Citrix Support:
    • Solve issues efficiently and effectively

Use Case

  • Uses the following Citrix Support services:
    • Enterprise Support
    • Technical Relationship Management (TRM)
    • Online support or Self-service
  • Has the following Citrix products:
    • XenApp
    • XenDesktop
    • NetScaler

Results

  • Rated their experience with Citrix Support as superior compared to other technical support experiences.
  • Rated the simplicity or ease of engaging and doing business with Citrix Support as superior.
  • Resolved issues 3x faster with Citrix Support compared to most other IT providers.
  • Finds that Citrix Support Self-help Resources (eDocs, articles, bulletins, forums, etc) differentiate from other self-help support experiences in the following way:
    • Makes it easier to search and find solutions
  • Citrix Support adds value to their organization in the following ways:
    • Appreciated how invested Citrix is in their success
    • Resolved issues faster due to superior technical expertise
    • Found creative solutions for their business
    • Consistently met commitments
    • Improved efficiency and effectiveness of their own technical team
  • Rated Citrix Technical Relationship Management (TRM) Services as superior compared to similar offerings from IT Providers.


More to Explore



About Citrix Services

Citrix Consulting helps customers achieve the highest levels of efficiency, manageability and agility for all strategic IT services – from enabling mobile workstyles to delivering cloud services.

Citrix Services Website   Citrix Website