TechValidate Research on Citrix Customer Success

Introduction

This case study of Leavitt Group is based on a September 2016 survey of Citrix Services customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Citrix Services:

• Took an education course for the following reasons:
  • Increase their knowledge of Citrix technology
  • Prepare for a certification exam
  • Further their career

Use Case

The key features and functionalities of Citrix Services that the surveyed company uses:

• Uses the following Citrix products:
  • XenApp
  • XenDesktop
  • Provisioning Services (PVS)
  • XenMobile
  • NetScaler
  • ShareFile

Results

The surveyed company achieved the following results with Citrix Services:

• Realized the following benefits from taking a Citrix Education course:
  • Increased productivity at work

• Took 0-3 months to apply the skills learned in their Citrix course.

• Received the most value in the following areas of Citrix training:
  • Hands-on labs
  • Talking to an expert instructor
  • Reading training content online

• Experienced the following benefits to their Citrix environment after attending Citrix Education courses:
  • Reduced implementation time

Introduction

This case study of Smythe is based on a June 2016 survey of Citrix CMB-300 customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Citrix CMB-300:

• Organization’s goal with XenApp and/or XenDesktop:
  • Implement a BYOD program
  • Support remote workers and branch offices
  • Reduce PC refresh costs

Use Case

The key features and functionalities of Citrix CMB-300 that the surveyed company uses:

• Most important factors when deciding to attend this class:
  • They had no prior knowledge of XenApp or XenDesktop, and this course served as a way for them to understand the basics
• Were immediately able to use the skills they learned in the course into a real-world environment.
• Became aware of the course through internet research.

Results

The surveyed company achieved the following results with Citrix CMB-300:

• The skills they learned in the course helped them reach the organizational goal they defined in the previous question.
• Believes most positive impact on their Citrix environment from taking the course will be:
  • The reduction of implementation time
• When thinking about the overall course experience the most valuable aspect was a combination of the courseware, trainer, hands-on labs, and in-class discussions.