TechValidate Research on Citrix Services

Introduction

This case study of a large enterprise computer services company is based on an August 2016 survey of Citrix Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Citrix Services:

• Took an education course for the following reason:
  • Increase their knowledge of Citrix technology

Use Case

The key features and functionalities of Citrix Services that the surveyed company uses:

• Uses the following Citrix products:
  • XenApp
  • XenServer

Results

The surveyed company achieved the following results with Citrix Services:

• Realized the following benefit from taking a Citrix Education course:
  • Increased job satisfaction
• Took 0-3 months to apply the skills learned in their Citrix course.
• Received the most value in the following area of Citrix training:
  • Talking to an expert instructor
• Experiences the following benefits to their Citrix environment after attending Citrix Education courses.
  • Deeper understanding of the causes of issues in their environment
  • Faster resolution of issues in their environment

Introduction

This case study of Steria is based on an August 2016 survey of Citrix Services customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Citrix Services:

• Took an education course for the following reasons:
  • Increase their knowledge of Citrix technology
  • Prepare for a certification exam
  • Further their career
  • Fulfill an employer requirement

Use Case

The key features and functionalities of Citrix Services that the surveyed company uses:

• Uses the following Citrix products:
  • XenApp
  • XenDesktop
  • Provisioning Services (PVS)
  • XenServer
  • NetScaler

Results

The surveyed company achieved the following results with Citrix Services:

• Realized the following benefits from taking a Citrix Education course:
  • Increased quality of work/life balance
  • Increased job satisfaction
  • Increased productivity at work

• Realized the following outcomes through earning their Citrix Education exam certification:
  • Increased productivity at work

• Took 6-12 months to apply the skills learned in their Citrix course.

• Received the most value in the following areas of Citrix training:
  • Hands-on labs
  • Talking to an expert instructor
  • Self-paced learning

• Experienced the following benefits to their Citrix environment after attending Citrix Education courses.
  • Deeper understanding of the causes of issues in their environment
  • Faster resolution of issues in their environment
  • Implementation of additional Citrix features and functionality
  • Reduced implementation time