Original Research on Citrix Customer Success

Citrix Services Customer Statistic

Augment staff with access to technical experts

Almost 70% of surveyed customers are able to augment staff by having access to technical experts with their CSS Select subscription.

67%

Citrix Services Customer Research

Benefits with the most value

The CSS Priority benefits that have provided the most value to my organization are:

Technical Account Manager	94%
Priority Queue	81%
Environment Review	50%
Critical Situation Management	44%
Success Planning and Quarterly Business Reviews	25%
Customizable add-on packages (Priority Plus only)	6%

Citrix Services Customer Research

What are the following benefits you realized from Citrix Support?

24x7x365 unlimited worldwide support	67%
Access to product experts	64%
Support tools and knowledge resource access	57%
New product features, updates, enhancements and fixes	45%
Peace of mind for your IT Staff	37%
Replacement of malfunctioning appliances (hardware only)	15%

Citrix Services Customer Testimonial

Go for it, they are invaluable in gaining a better understanding of the technology

— Mark Walmsley, Network Administrator, Fujitsu Services Holdings PLC

Citrix Services Case Study

Wurth Australia

Introduction

This case study of Wurth Australia is based on a July 2019 survey of Citrix Services customers by TechValidate, a 3rd-party research service.

“Staying current with application versions within our Citrix Infrastructure to enhance productivity. "

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Citrix Services:

Find the CSS Select feature benefits better compared to other technology vendors.

Use Case

The key features and functionalities of Citrix Services that the surveyed company uses:

Would renew their subscription with Citrix Customer Success Services (CSS) because it helps:
- Proactively maintain and improve environment performance
- Minimize downtime
- Increase productivity
The CSS Select benefits that have provided the most value to their organizations:
- 24/7/365, unlimited technical support
- Citrix App Layering
- Citrix Workspace Environment Management
- Long Term Service Release (LTSR)
Improved the following with their CSS Select subscription:
- IT costs and product value: improved
- environment performance and downtime: greatly improved
- readiness and adoption: improved
- augmenting staff with technical experts: improved
- business growth and productivity: improved

Results

The surveyed company achieved the following results with Citrix Services:

involved in the renewal of their CSS Select subscription.
Agrees with the following:
- Their CSS Select subscription helps them increase productivity, minimize downtime and reduce IT costs.
Realized value from their CSS Select subscription in less than 6 months.

Citrix CMB-300 Case Study

Small Business Computer Services Company

Introduction

This case study of a small business computer services company is based on a June 2016 survey of Citrix CMB-300 customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Citrix CMB-300 was an area that I had the least experience in, and was unsure of best practices.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Citrix CMB-300:

Organization’s goal with XenApp and/or XenDesktop:
- Work on all of the above initiatives, they work for a Citrix partner

Use Case

The key features and functionalities of Citrix CMB-300 that the surveyed company uses:

Most important factors when deciding to attend this class:
- They knew the basics of XenApp and/or XenDesktop, but this course taught specific skills they didn’t have
- They have an upcoming certification exam and took the course to prepare for it
Were immediately able to use the skills they learned in the course into a real-world environment.
Became aware of the course through internet research.

Results

The surveyed company achieved the following results with Citrix CMB-300:

The skills they learned in the course helped them reach the organizational goal they defined in the previous question.
Believes the most valuable module was:
Believes most positive impact on their Citrix environment from taking the course will be:
- The knowledge to form better customer relationships
When thinking about the overall course experience the most valuable aspect was hands-on labs.

TechValidate Research on Citrix Customer Success

These pages present data that TechValidate has sourced via direct research with verified customers and users of Citrix Customer Success. TechValidate stands behind the authenticity of all published data. Learn more »

About TechValidate Research

Featured Research Collections for Citrix Customer Success

Selected Research Highlights

Augment staff with access to technical experts

Benefits with the most value

Wurth Australia

Introduction

Challenges

Use Case

Results

Company Profile

About Citrix Services

Small Business Computer Services Company

Introduction

Challenges

Use Case

Results

Company Profile

About Citrix CMB-300

More to Explore

About Citrix Customer Success

Your success isn’t just about keeping systems up and running — it’s about maximizing the value of your investment and achieving your business goals. Our Customer Success programs combine always-on support, expert guidance, and unrivaled training, all with one goal in mind: your success.