Original Research on Citrix Customer Success

Citrix Services Customer Research

Main benefits that lead to renewal for Fortune and Global 500, and Large Enterprise

What are the main benefits Citrix Customer Success Services (CSS) Select offers that would lead you to renew your subscription?

To review your CSS Select subscription benefits go here: now.citrix.com/css

Minimize downtime	57%
Proactively maintain and improve environment performance	54%
Obtain greater product value	44%
Increase productivity	43%
Reduce IT costs	36%
Accelerate readiness and adoption	33%
Augment staff with access to technical experts	26%
Support business growth expectations	25%
Migrate to the Cloud	11%

Case Study: Small Business Computer Software Company

Introduction

This case study of a small business computer software company is based on a July 2014 survey of Citrix Worldwide Consulting and Education customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Citrix Education provides a high level of training. The labs were very good, and we were provided with interesting tasks to perform.”

Challenges

Attended a Citrix Education course:
- To increase their knowledge of Citrix technology and become more effective
- To prepare for a certification exam
- To further their career

Use Case

Uses the following Citrix products:
- XenApp

Results

After attending a Citrix Education course:
- Saw increased job satisfaction
- Became more productive
Became more effective after attending a Citrix Education course.
Experienced the following benefits as a result of Citrix Education courses:
- Achieved stronger architecture of their environment
- Increased uptime in their environment

Citrix Services Customer Review

5/5 Stars

How has the Citrix Consulting Services team helped you achieve faster time-to-value for your Citrix solution?

By leveraging Citrix best practices, together with our business users, we developed a strong solution capable of fitting their needs.

What was the best part about working with Citrix Consulting Services compared to other technology vendors you’ve worked with in the past?

Citrix Services Customer Research

Resolve issues without the support of others

When asked if they agree that “I am more comfortable resolving issues without the support of others since taking Citrix training.”, IT organizations said:

Agree: 84%

Disagree: 16%

Citrix Education Customer Statistic

Education supports career advancement

Nearly 60% of Citrix partners agree Citrix Education gave them the tools they need to advance in their careers

Citrix Services Case Study

The University Of Melbourne

Introduction

This case study of The University of Melbourne is based on an August 2016 survey of Citrix Services customers by TechValidate, a 3rd-party research service.

“Taking a Citrix Education course has enabled my organization or customer to optimize their Citrix infrastructure.”

“It gave me an overall picture of the Netscaler Gateway and Load balancing solution.”

“After completing the Citrix education, I was able to speak and understand our Citrix consultants. We even configured a test Netscaler SDX VPX instance.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select Citrix Services:

Took an education course for the following reasons:
- Increase their knowledge of Citrix technology

Use Case

The key features and functionalities of Citrix Services that the surveyed organization uses:

Uses the following Citrix products:
- XenApp
- XenDesktop
- XenServer
- NetScaler

Results

The surveyed organization achieved the following results with Citrix Services:

Realized the following benefits from taking a Citrix Education course:
- Increased job satisfaction

Realized the following outcomes through earning their Citrix Education exam certification:
- Increased productivity at work

Took 0-3 months to apply the skills learned in their Citrix course.

Received the most value in the following areas of Citrix training:
- Hands-on labs
- Talking to an expert instructor
- Self-paced learning
- Reading training content online

Experienced the following benefits to their Citrix environment after attending Citrix Education courses.
- Deeper understanding of the causes of issues in their environment

TechValidate Research on Citrix Customer Success

These pages present data that TechValidate has sourced via direct research with verified customers and users of Citrix Customer Success. TechValidate stands behind the authenticity of all published data. Learn more »

About TechValidate Research

Featured Research Collections for Citrix Customer Success

Selected Research Highlights

Main benefits that lead to renewal for Fortune and Global 500, and Large Enterprise

Case Study: Small Business Computer Software Company

Introduction

Challenges

Use Case

Results

Company Profile

About Citrix Worldwide Consulting and Education

How has the Citrix Consulting Services team helped you achieve faster time-to-value for your Citrix solution?

What was the best part about working with Citrix Consulting Services compared to other technology vendors you’ve worked with in the past?

Resolve issues without the support of others

Education supports career advancement

The University Of Melbourne

Introduction

Challenges

Use Case

Results

Organization Profile

About Citrix Services

More to Explore

About Citrix Customer Success

Your success isn’t just about keeping systems up and running — it’s about maximizing the value of your investment and achieving your business goals. Our Customer Success programs combine always-on support, expert guidance, and unrivaled training, all with one goal in mind: your success.