TechValidate Research on Citrix Customer Success

These pages present data that TechValidate has sourced via direct research with verified customers and users of Citrix Customer Success. TechValidate stands behind the authenticity of all published data. Learn more »



11,974 Customers Surveyed

94,802 Data Points Collected

1348 Published TechFacts

87 Published Charts

298 Published Case Studies



Featured Research Collections for Citrix Customer Success

Curated collections and slideshows of TechValidate research data on Citrix Customer Success.



Selected Research Highlights


Citrix Services Customer Research

How would you rate your experience with Citrix Support compared to other technical support experiences?

World class: 21%
Superior: 41%
Great: 31%
Poor: 7%

Citrix Services Customer Testimonial

How they have benefitted from a CSS Select subscription

The ability to be able to contact support at any time for any issue that is or may impact user performance.

Chad Felde, System Administrator III, Bemis Manufacturing Company

Citrix Education Customer Testimonial

The best part of Citrix Education courses is that they are well paced and yet very broad in topic coverage.

Nathaniel Smith, IT Manager, TXDoT

Citrix Services Customer Research

Main benefits that lead to renewal – Healthcare

What are the main benefits Citrix Customer Success Services (CSS) Priority offers that would lead you to renew your subscription?

To review your CSS Priority subscription benefits go here: now.citrix.com/css-priority

Obtain greater product value
50%
Proactively maintain and improve environment performance
50%
Accelerate readiness and adoption
33%
Augment staff with access to technical experts
33%
Minimize downtime
33%
Support business growth expectations
33%
Increase productivity
17%

Citrix CMB-300 Case Study

Thomson Reuters

Introduction

This case study of Thomson Reuters is based on a June 2016 survey of Citrix CMB-300 customers by TechValidate, a 3rd-party research service.

“I did my best and finished the lab and everything worked at the end. Yay!”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Citrix CMB-300:

  • Organization’s goal with XenApp and/or XenDesktop:
    • Support remote workers and branch offices
    • Reduce PC refresh costs

Use Case

The key features and functionalities of Citrix CMB-300 that the surveyed company uses:

  • Most important factor when deciding to attend this class:
    • They knew the basics of XenApp and/or XenDesktop, but this course taught specific skills they didn’t have
  • Were immediately able to use the skills they learned in the course into a real-world environment.
  • Became aware of the course through internet research.

Results

The surveyed company achieved the following results with Citrix CMB-300:

  • The skills they learned in the course helped them reach the organizational goal they defined in the previous question.
  • Believes the most valuable module was:
  • Believes most positive impact on their Citrix environment from taking the course will be:
    • Their ability to strengthen the architecture of their environment, leading to fewer calls to help desk
  • When thinking about the overall course experience the most valuable aspect was hands-on labs.

Citrix Managed Services Case Study

Global 500 Beverage Company

Introduction

This case study of a Global 500 beverage company is based on a May 2020 survey of Citrix Managed Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

If an organization needs global coverage of business critical systems, Citrix Managed Services would be more affordable than to staff internally.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Citrix Managed Services:
Lack of internal Citrix knowledge
Inability to cover thier Citrix environment 24×7×365

Use Case

The key features and functionalities of Citrix Managed Services that the surveyed company uses:

  • Monitoring and alerting of Citrix environment issues

Results

The surveyed company achieved the following results with Citrix Managed Services (CMS):

  • Saw value from their investment in 6 – 9 months.
  • Saved 10% of their IT budget with the help of Citrix Managed Services.


More to Explore



About Citrix Customer Success

Your success isn’t just about keeping systems up and running — it’s about maximizing the value of your investment and achieving your business goals. Our Customer Success programs combine always-on support, expert guidance, and unrivaled training, all with one goal in mind: your success.

Citrix Customer Success Website   Citrix Website