TechValidate Research on Citrix Services

These pages present data that TechValidate has sourced via direct research with verified customers and users of Citrix Services. TechValidate stands behind the authenticity of all published data. Learn more »



10,217 Customers Surveyed

83,952 Data Points Collected

1052 Published TechFacts

85 Published Charts

261 Published Case Studies



Featured Research Collections for Citrix Services

Curated collections and slideshows of TechValidate research data on Citrix Services.



Selected Research Highlights


Citrix Consulting Customer Research

Would you say that Citrix Consulting…?

Cares about project success
68%
Is easy to do business with
63%
Meets their commitments
62%
Increases end-user productivity
33%
Drives business value
28%
Enables competitive advantage
24%

Citrix CXA-206 Case Study

Educalc

Introduction

This case study of Educalc is based on a May 2016 survey of Citrix CXA-206 customers by TechValidate, a 3rd-party research service.

“I was able to use my new skills immediately. I was able to publish new software for our staff and pupils to use as soon as it returned to work after the course.”

“I found the course valuable because we had been relying on a third party to manage our XenApp environment which put a delay on getting resources to our staff and pupils.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select Citrix CXA-206:

  • With the organization’s purchase of XenApp, they look to accomplish the following task:
    • Support remote workers and branch offices
  • Lists the following as the most important factors when deciding to attend the class:
    • Using the course to teach specific skills they didn’t have before with XenApp
    • That they had no prior knowledge of XenApp, and this course served as a way for them to understand the basics

Use Case

The key features and functionalities of Citrix CXA-206 that the surveyed organization uses:

  • Became aware of the course through their Citrix partner.
  • Said would be valuable if they had the ability to revisit the course material through an online version of the course.

Results

The surveyed organization achieved the following results with Citrix CXA-206:

  • Said the skills they learned in the course will help them reach their organizational goal defined in the previous survey question.
  • Realized the following benefit from taking the course:
    • Able to strengthen the architecture of their environment, so there will be fewer calls to the help desk
  • Considers the following aspects of the course experience to be most valuable:
    • The courseware
    • The hands-on labs

Citrix Services Customer Review

Customer Review: Experts who understand your priorities

4/5 Stars

Please describe how your organization has benefited from your CSS Priority subscription.

The main benefits of [CSS] Priority are the direct route into Citrix support experts who already understand the customers Citrix environment and “priorities”!

What would you tell to someone considering an upgrade to Priority?

[CSS] Priority is an insurance policy and conscience you can always rely on it in a crisis, and the environment reports will keep you honest and your environment up to date.

Citrix Services Customer Testimonial

Testimonial: Enhance Productivity

Having CSS Select helps us stay current with application versions within our Citrix Infrastructure to enhance productivity.

Matt Pettigrove, IT Manager, Wurth Australia

Citrix Services Customer Research

Results with CSS Priority – Health Care

As a result of our CSS Priority subscription, we have been able to:

Accelerate issue resolution through expert troubleshooting guidance with Priority Queue
100%
Minimize downtime and expedite remediation for severity 1 issues with the assistance of Critical Situation Management and clearer insight of critical situations with a formal Root Cause Analysis
100%
Continuously build and develop skills by enabling technical resources with latest product knowledge through eLearning
75%
Optimize environment and mitigate risk of known supportability and security vulnerabilities and reduce costs with proactive insights and services from Environment Review and Quarterly Business Reviews
50%

Citrix Support Case Study

Cognizant Technologies

Introduction

This case study of Cognizant Technologies is based on a July 2018 survey of Citrix Support customers by TechValidate, a 3rd-party research service.

“During a recent upgrade for Citrix XenApp 7.16, the CSS Select subscription exceeded our expectations. It has given us stability and quick help.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Citrix Support:

  • Has their product covered by a maintenance and support plan like their Citrix Customer Success Services (CSS) Select subscription because they wanted to:
    • Reduce IT costs
    • Obtain greater product value
    • Proactively maintain and improve environment performance
    • Support business growth expectations
    • Minimize downtime

Use Case

The key features and functionalities of Citrix Support that the surveyed company uses:

  • CSS Select benefits that help them do their job more effectively:
    • 24/7/365 unlimited technical support
    • Configuration and installation assistance
    • Citrix App Layering
    • Citrix Workspace Environment Management
    • Long Term Service Release (LTSR)

Results

The surveyed company achieved the following results with Citrix Support:

  • Achieved the following business outcomes with their CSS Select subscription:
    • Reducing IT costs
    • Supporting business growth expectations
    • Minimizing downtime
    • Increasing productivity
    • Migrating to the Cloud
  • Realized real-world benefits immediately after they purchased their CSS Select subscription.
  • Increased the productivity of their IT staff by > 50% with their CSS Select subscription.
  • Had to put forth very low effort to utilize benefits from their CSS Select subscription.


More to Explore



About Citrix Services

Citrix Consulting helps customers achieve the highest levels of efficiency, manageability and agility for all strategic IT services – from enabling mobile workstyles to delivering cloud services.

Citrix Services Website   Citrix Website