TechValidate Research on Citrix NetScaler

Citrix NetScaler Case Study

Christiana Care Health System


This case study of Christiana Care Health System is based on a September 2016 survey of Citrix NetScaler customers by TechValidate, a 3rd-party research service.

“Citrix NetScaler leads the market in innovation and vision with capabilities that give us a competitive advantage.”


The business challenges that led the profiled company to evaluate and ultimately select Citrix NetScaler:

  • Primary reasons for considering a replacement option:
    • Had technical challenges with their existing solution
    • Was unhappy with support from the manufacturer
    • Had an end-of-life product with no upgrade path provided by the manufacturer
    • Had a product that was up for refresh and they were exploring alternative solutions
    • Took the recommendation of a third-party partner
    • Needed a high performing software-based offering that would support apps across a hybrid cloud topology
    • Was consolidating multiple point solutions
  • Considered the following for their application delivery infrastructure needs:
    • Flexible and versatile deployment options (physical, virtual, multi-tenant or containers)
    • The ability to support our traditional and microservice application deployments on a common platform
    • Hybrid and multi-cloud supportability
    • Depth of integration and capabilities for SDN frameworks
    • Vendor reputation and support
  • Competitive solutions considered before choosing NetScaler:
    • Cisco
    • F5

Use Case

The key features and functionalities of Citrix NetScaler that the surveyed company uses:

  • Uses NetScaler in the following ways:
    • Secure remote access to XenApp, XenDesktop or XenMobile
    • Secure access to non-Citrix hosted applications via SSL VPN
    • General server load balancing
    • Support our Microsoft (Exchange, SharePoint, Skype for Business, Direct Access) application environment
    • Optimize the performance of our web applications
    • Increase availability of our core applications with geographic server load balancing and failover
    • Secure our web infrastructure against external threats and attacks
    • Secure users’ access credentials to Office 365
  • Chose NetScaler over the following competitors:
    • F5
    • Juniper/Pulse Secure


The surveyed company achieved the following results with Citrix NetScaler:

  • Reasons for selecting NetScaler:
    • For its integration with other Citrix products
    • For its built-in support for containerized application deployments
    • For more scalable and secure multi-tenancy with SDX
    • For better management and application analytics across multiple instances
    • It was highly recommended by a peer or third-party partner

About This Data

This data was sourced directly from verified users of Citrix NetScaler by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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