TechValidate Research on Citrix NetScaler

11 Case Studies


Citrix NetScaler Unified Gateway Case Study

Southern Ohio Medical Center

Introduction

This case study of SOUTHERN OHIO MEDICAL CENTER is based on a July 2017 survey of Citrix NetScaler Unified Gateway customers by TechValidate, a 3rd-party research service.

“We’ve been able to allow remote users to work from home for years which is big for employee satisfaction and we’re able to allow for faster physician diagnosis as the physician’s can have their information at their phones immediately all though the netscalers.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Citrix NetScaler Unified Gateway:

  • Finds it important to do the following:
    • Provide users with one place to access all their applications through single sign-on & one URL
  • Would prefer one solution for all of their remote access, and would love to hear about it.

Use Case

The key features and functionalities of Citrix NetScaler Unified Gateway that the surveyed company uses:

  • Currently uses 2 remote access vendors.
  • Has multiple vendors for remote access because of the following reasons:
    • One vendor did not cover all use cases
  • Has thought about moving their existing workloads to cloud.
  • Has thought about achieving agility, improving user experience, and improving cost savings with their on-premise deployments.

Results

The surveyed company achieved the following results with Citrix NetScaler Unified Gateway:

  • Is looking to achieve the following after moving to the cloud:
    • Improve user experience
  • Is aware that if they are running NetScaler for XenApp and XenDesktop that they are entitled to a full SSL-VPN and SSO solution.
  • Chose Citrix NetScaler Unified Gateway as a full SSL VPN solution because of the following reasons:
    • Its cost effectiveness
    • Its consolidation (they were already using it for XenApp and XenDesktop) & because they prefer one solution to manage rather than multiple solutions

Citrix NetScaler Case Study

Ochsner Foundation Hospital

Introduction

This case study of Ochsner Foundation Hospital is based on an October 2016 survey of Citrix NetScaler customers by TechValidate, a 3rd-party research service.

“Citrix NetScaler leads the market in innovation and vision with capabilities that give us a competitive advantage.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Citrix NetScaler:

  • Primary reasons for considering a replacement option:
    • Had an end-of-life product with no upgrade path provided by the manufacturer
    • Had a product that was up for refresh and they were exploring alternative solutions
    • Took the recommendation of a third-party partner
    • Was consolidating multiple point solutions
  • Reasons for selecting NetScaler:
    • For its integration with other Citrix products
    • For ease of use
  • Considered the following for their application delivery infrastructure needs:
    • Flexible and versatile deployment options (physical, virtual, multi-tenant or containers)
    • Hybrid and multi-cloud supportability
    • Long term ownership and acquisition costs
    • Vendor reputation and support

Use Case

The key features and functionalities of Citrix NetScaler that the surveyed company uses:

  • Uses NetScaler in the following ways:
    • Secure remote access to XenApp, XenDesktop or XenMobile
    • General server load balancing
    • Increase availability of our core applications with geographic server load balancing and failover
  • Chose NetScaler over the following competitor:
    • Cisco

Results

The surveyed company achieved the following results with Citrix NetScaler:

  • Competitive solution considered before choosing NetScaler:
    • F5
  • Payback period for investing in NetScaler is 12-18 months.

Citrix NetScaler Case Study

True Internet

Introduction

This case study of True Internet is based on a September 2016 survey of Citrix NetScaler customers by TechValidate, a 3rd-party research service.

“Citrix NetScaler leads the market in innovation and vision with capabilities that give us a competitive advantage.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Citrix NetScaler:

  • Primary reason for considering a replacement option:
    • Needed a high performing software-based offering that would support apps across a hybrid cloud topology
  • Reason for selecting NetScaler:
    • For better management and application analytics across multiple instances
  • Considered the following for their application delivery infrastructure needs:
    • Flexible and versatile deployment options (physical, virtual, multi-tenant or containers)

Use Case

The key features and functionalities of Citrix NetScaler that the surveyed company uses:

  • Uses NetScaler in the following way:
    • General server load balancing
  • Chose NetScaler over the following competitor:
    • Cisco

Results

The surveyed company achieved the following results with Citrix NetScaler:

  • Competitive solution considered before choosing NetScaler:
    • F5
  • Payback period for investing in NetScaler is 6-12 months.

Citrix NetScaler Case Study

Fortune 500 Computer Hardware Company

Introduction

This case study of a fortune 500 computer hardware company is based on a September 2016 survey of Citrix NetScaler customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Citrix NetScaler leads the market in innovation and vision with capabilities that give us a competitive advantage.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Citrix NetScaler:

  • Primary reason for considering a replacement option:
    • Had technical challenges with their existing solution
  • Reason for selecting NetScaler:
    • For its integration with other Citrix products
  • Considered the following for their application delivery infrastructure needs:
    • Flexible and versatile deployment options (physical, virtual, multi-tenant or containers)
    • Hybrid and multi-cloud supportability
    • SD-WAN integration and support
    • Long term ownership and acquisition costs
    • Vendor reputation and support

Use Case

The key features and functionalities of Citrix NetScaler that the surveyed company uses:

  • Uses NetScaler in the following way:
    • General server load balancing
  • Chose NetScaler over the following competitor:
    • F5

Results

The surveyed company achieved the following results with Citrix NetScaler:

  • Competitive solution considered before choosing NetScaler:
    • F5

Citrix NetScaler Case Study

Christiana Care Health System

Introduction

This case study of Christiana Care Health System is based on a September 2016 survey of Citrix NetScaler customers by TechValidate, a 3rd-party research service.

“Citrix NetScaler leads the market in innovation and vision with capabilities that give us a competitive advantage.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Citrix NetScaler:

  • Primary reasons for considering a replacement option:
    • Had technical challenges with their existing solution
    • Was unhappy with support from the manufacturer
    • Had an end-of-life product with no upgrade path provided by the manufacturer
    • Had a product that was up for refresh and they were exploring alternative solutions
    • Took the recommendation of a third-party partner
    • Needed a high performing software-based offering that would support apps across a hybrid cloud topology
    • Was consolidating multiple point solutions
  • Considered the following for their application delivery infrastructure needs:
    • Flexible and versatile deployment options (physical, virtual, multi-tenant or containers)
    • The ability to support our traditional and microservice application deployments on a common platform
    • Hybrid and multi-cloud supportability
    • Depth of integration and capabilities for SDN frameworks
    • Vendor reputation and support
  • Competitive solutions considered before choosing NetScaler:
    • Cisco
    • F5

Use Case

The key features and functionalities of Citrix NetScaler that the surveyed company uses:

  • Uses NetScaler in the following ways:
    • Secure remote access to XenApp, XenDesktop or XenMobile
    • Secure access to non-Citrix hosted applications via SSL VPN
    • General server load balancing
    • Support our Microsoft (Exchange, SharePoint, Skype for Business, Direct Access) application environment
    • Optimize the performance of our web applications
    • Increase availability of our core applications with geographic server load balancing and failover
    • Secure our web infrastructure against external threats and attacks
    • Secure users’ access credentials to Office 365
  • Chose NetScaler over the following competitors:
    • F5
    • Juniper/Pulse Secure

Results

The surveyed company achieved the following results with Citrix NetScaler:

  • Reasons for selecting NetScaler:
    • For its integration with other Citrix products
    • For its built-in support for containerized application deployments
    • For more scalable and secure multi-tenancy with SDX
    • For better management and application analytics across multiple instances
    • It was highly recommended by a peer or third-party partner

Citrix NetScaler Case Study

Legacy Health System

Introduction

This case study of Legacy Health System is based on a September 2016 survey of Citrix NetScaler customers by TechValidate, a 3rd-party research service.

“Netscaler meets the needs of our organization today very well and as we continue to grow and utilize cloud infrastructure more heavily, we expect that Citrix will continue to evolve the product line around those needs.”

“Citrix NetScaler leads the market in innovation and vision with capabilities that give us a competitive advantage.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Citrix NetScaler:

  • Primary reasons for considering a replacement option:
    • Had an end-of-life product with no upgrade path provided by the manufacturer
    • Had a product that was up for refresh and they were exploring alternative solutions
    • Was consolidating multiple point solutions
  • Reasons for selecting NetScaler:
    • For its integration with other Citrix products
    • Because it was the most cost-effective solution
    • For more scalable and secure multi-tenancy with SDX
    • For ease of use
    • For better management and application analytics across multiple instances
    • Because it was highly recommended by a peer or third-party partner
  • Considered the following for their application delivery infrastructure needs:
    • Flexible and versatile deployment options (physical, virtual, multi-tenant or containers)
    • The ability to support our traditional and microservice application deployments on a common platform
    • Hybrid and multi-cloud supportability
    • Vendor reputation and support

Use Case

The key features and functionalities of Citrix NetScaler that the surveyed company uses:

  • Uses NetScaler in the following ways:
    • Secure remote access to XenApp, XenDesktop or XenMobile
    • Secure access to non-Citrix hosted applications via SSL VPN
    • General server load balancing
    • Support our Microsoft (Exchange, SharePoint, Skype for Business, Direct Access) application environment
    • Optimize the performance of our web applications
    • Increase availability of our core applications with geographic server load balancing and failover
    • Secure our web infrastructure against external threats and attacks
    • Secure users’ access credentials to Office 365
  • Chose NetScaler over the following competitors:
    • Cisco
    • F5

Results

The surveyed company achieved the following results with Citrix NetScaler:

  • Competitive solutions considered before choosing NetScaler:
    • Cisco
    • F5
  • Payback period for investing in NetScaler is 18-24 months.

Citrix NetScaler Case Study

Texas Tech University Health Sciences Center El Paso

Introduction

This case study of Texas Tech University Health Sciences Center El Paso is based on a September 2016 survey of Citrix NetScaler customers by TechValidate, a 3rd-party research service.

“All needs are met.”

“Citrix NetScaler leads the market in innovation and vision with capabilities that give us a competitive advantage.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select Citrix NetScaler:

  • Primary reason for considering a replacement option:
    • Had technical challenges with their existing solution
  • Reasons for selecting NetScaler:
    • For its integration with other Citrix products
    • For better management and application analytics across multiple instances
  • Considered the following for their application delivery infrastructure needs:
    • Flexible and versatile deployment options (physical, virtual, multi-tenant or containers)
    • API interoperability and programmability
    • SD-WAN integration and support

Use Case

The key features and functionalities of Citrix NetScaler that the surveyed organization uses:

  • Uses NetScaler in the following ways:
    • Secure remote access to XenApp, XenDesktop or XenMobile
    • General server load balancing
    • Optimize the performance of our web applications
    • Increase availability of our core applications with geographic server load balancing and failover
    • Secure our web infrastructure against external threats and attacks
  • Chose NetScaler over the following competitor:
    • F5

Results

The surveyed organization achieved the following results with Citrix NetScaler:

  • Competitive solutions considered before choosing NetScaler:
    • Cisco
    • F5
  • Payback period for investing in NetScaler is more than 24 months.

Citrix NetScaler Case Study

Global 500 Banking Company

Introduction

This case study of a Global 500 banking company is based on a September 2016 survey of Citrix NetScaler customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Citrix NetScaler leads the market in innovation and vision with capabilities that give us a competitive advantage.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Citrix NetScaler:

  • Reasons for selecting NetScaler:
    • For its integration with other Citrix products
    • For more scalable and secure multi-tenancy with SDX
    • For better management and application analytics across multiple instances
  • Considered the following for their application delivery infrastructure needs:
    • Flexible and versatile deployment options (physical, virtual, multi-tenant or containers)
    • The ability to support our traditional and microservice application deployments on a common platform
    • SD-WAN integration and support
    • Vendor reputation and support

Use Case

The key features and functionalities of Citrix NetScaler that the surveyed company uses:

  • Uses NetScaler in the following ways:
    • Secure remote access to XenApp, XenDesktop or XenMobile
    • Optimize the performance of our web applications
    • Increase availability of our core applications with geographic server load balancing and failover

Results

The surveyed company achieved the following results with Citrix NetScaler:

  • Competitive solution considered before choosing NetScaler:
    • F5

Case Study: Xerox Corporation

Introduction

This case study of Xerox Corporation is based on a September 2015 survey of Citrix NetScaler customers by TechValidate, a 3rd-party research service.

“[Citrix NetScaler] is the one stop shop.”

Challenges

  • Primary reasons for considering a replacement ADC/load balancer:
    • Outgrowing their existing solution and needing a solution that provides a competitive advantage for them
  • Competitive solutions evaluated before choosing NetScaler:
    • Cisco
    • F5
  • Top purchasing drivers for choosing NetScaler:
    • Integration with other Citrix products

Use Case

  • Currently using NetScaler in the following ways:
    • Support their XenApp/XenDesktop deployment
    • Support their Microsoft (Exchange, SharePoint, Lync) application environment
    • Optimize performance of their web-based properties and applications
    • Secure their web-based infrastructure against Layer 7 threats and attacks
    • Support general (non-Citrix workloads) server load balancing
  • Migrated from F5 to Citrix NetScaler.
  • Other Citrix products currently deployed at your organization:
    • XenApp
    • XenDesktop
    • XenServer

Results

  • Anticipates a payback period of less than 12 months for their investment in NetScaler.
  • Would pursue VMWare NSX as the industry begins to explore the realities of software-defined networking (SDN) and the benefits it can provide to automate and scale their network.

Case Study: Somerset Hospital Center For Health

Introduction

This case study of Somerset Hospital Center For Health is based on a September 2015 survey of Citrix NetScaler customers by TechValidate, a 3rd-party research service.

“The original purpose of the NetScaler was to provide outside physician offices secure access to apps published via our XenApp deployment. We replaced the original NetScaler with a pair of newer models a few years ago, and added load balancing functionality for a separate, internal web-based application. The NetScalers have met both of these needs perfectly.”

Challenges

  • Top purchasing drivers for choosing NetScaler:
    • Integration with other Citrix products
    • Recommendations from a third-party partner

Use Case

  • Currently using NetScaler in the following ways:
    • Support their XenApp/XenDesktop deployment
    • Support general (non-Citrix workloads) server load balancing
  • Other Citrix products currently deployed at your organization:
    • XenApp
    • XenDesktop

Results

  • Would pursue VMWare NSX as the industry begins to explore the realities of software-defined networking (SDN) and the benefits it can provide to automate and scale their network.

Case Study: Fortune 500 Computer Services Company

Introduction

This case study of a Fortune 500 computer services company is based on a September 2015 survey of Citrix NetScaler customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“We’ve simplified the landscape by migrating from F5→Citrix, now we will be looking at migrating Cisco ACE to Citrix as well.”

Challenges

  • Primary reasons for considering a replacement ADC/load balancer:
    • The product was up for refresh and they were exploring alternative solutions
  • Competitive solutions evaluated before choosing NetScaler:
    • F5
  • Top purchasing drivers for choosing NetScaler:
    • Integration with other Citrix products
    • Most cost effective solution
    • Better scalability and security in the multi-tenant SDX appliance

Use Case

  • Currently using NetScaler in the following ways:
    • To support their Microsoft (Exchange, SharePoint, Lync) application environment
    • To optimize performance of their web-based properties and applications
    • To support general (non-Citrix workloads) server load balancing
  • Migrated from F5 to Citrix NetScaler.
  • Other Citrix products currently deployed at your organization:
    • XenApp
    • XenDesktop

Results

  • Anticipates a payback period of less than 12 months for their investment in NetScaler.
  • Would pursue Cisco ACI as the industry begins to explore the realities of software-defined networking (SDN) and the benefits it can provide to automate and scale their network.



More Research on Citrix NetScaler