TechValidate Research on Citrix NetScaler

These pages present data that TechValidate has sourced via direct research with verified customers and users of Citrix NetScaler. TechValidate stands behind the authenticity of all published data. Learn more »

1,702 Customers Surveyed

12,024 Data Points Collected

75 Published TechFacts

39 Published Charts

11 Published Case Studies

Featured Research Collections for Citrix NetScaler

Curated collections and slideshows of TechValidate research data on Citrix NetScaler.

Selected Research Highlights

Citrix NetScaler Unified Gateway Customer Research

Citrix customers are moving to the cloud for agility, cost-savings and an improved user experience

Cost savings
Competitive advantage
Improve user experience

Citrix NetScaler Customer Testimonial

Citrix NetScaler addresses surges in traffic quickly and cost-effectively while drastically increasing application performance. It focuses on application delivery—not programming. Citrix NetScaler combines strong security with high performance and achieves the visibility to deliver an outstanding user experience.

Hamish Louie, IT Manager, LBC

Citrix NetScaler Customer Fact

Texas Tech Health Sciences

Texas Tech University Health Sciences Center El Paso chose Citrix NetScaler to securely deliver virtual applications and desktops, while being cost-efficient, easy-to-manage, highly available, and providing a better user experience.

Citrix NetScaler Customer Research

What were your primary reasons for considering a replacement ADC/load balancer?

Technical challenges with existing solution
Product was end-of-life and no upgrade path provided by manufacturer
Product was up for refresh and we were exploring alternative solutions
We outgrew our existing solution and needed a solution that provides a competitive advantage for us
We were unhappy with support from the manufacturer
Based on the recommendation of a third-party partner

Citrix NetScaler Case Study

Fortune 500 Computer Hardware Company


This case study of a fortune 500 computer hardware company is based on a September 2016 survey of Citrix NetScaler customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Citrix NetScaler leads the market in innovation and vision with capabilities that give us a competitive advantage.”


The business challenges that led the profiled company to evaluate and ultimately select Citrix NetScaler:

  • Primary reason for considering a replacement option:
    • Had technical challenges with their existing solution
  • Reason for selecting NetScaler:
    • For its integration with other Citrix products
  • Considered the following for their application delivery infrastructure needs:
    • Flexible and versatile deployment options (physical, virtual, multi-tenant or containers)
    • Hybrid and multi-cloud supportability
    • SD-WAN integration and support
    • Long term ownership and acquisition costs
    • Vendor reputation and support

Use Case

The key features and functionalities of Citrix NetScaler that the surveyed company uses:

  • Uses NetScaler in the following way:
    • General server load balancing
  • Chose NetScaler over the following competitor:
    • F5


The surveyed company achieved the following results with Citrix NetScaler:

  • Competitive solution considered before choosing NetScaler:
    • F5

Case Study: Xerox Corporation


This case study of Xerox Corporation is based on a September 2015 survey of Citrix NetScaler customers by TechValidate, a 3rd-party research service.

“[Citrix NetScaler] is the one stop shop.”


  • Primary reasons for considering a replacement ADC/load balancer:
    • Outgrowing their existing solution and needing a solution that provides a competitive advantage for them
  • Competitive solutions evaluated before choosing NetScaler:
    • Cisco
    • F5
  • Top purchasing drivers for choosing NetScaler:
    • Integration with other Citrix products

Use Case

  • Currently using NetScaler in the following ways:
    • Support their XenApp/XenDesktop deployment
    • Support their Microsoft (Exchange, SharePoint, Lync) application environment
    • Optimize performance of their web-based properties and applications
    • Secure their web-based infrastructure against Layer 7 threats and attacks
    • Support general (non-Citrix workloads) server load balancing
  • Migrated from F5 to Citrix NetScaler.
  • Other Citrix products currently deployed at your organization:
    • XenApp
    • XenDesktop
    • XenServer


  • Anticipates a payback period of less than 12 months for their investment in NetScaler.
  • Would pursue VMWare NSX as the industry begins to explore the realities of software-defined networking (SDN) and the benefits it can provide to automate and scale their network.

More to Explore

About Citrix NetScaler

Citrix NetScaler is deployed in thousands of networks around the globe to optimize, secure and control the delivery of all enterprise and cloud services, and to maximize the end user experience for all users including mobile clients.

Citrix NetScaler Website   Citrix Website