TechValidate Research on Citrix NetScaler

These pages present data that TechValidate has sourced via direct research with verified customers and users of Citrix NetScaler. TechValidate stands behind the authenticity of all published data. Learn more »

1,702 Customers Surveyed

12,024 Data Points Collected

75 Published TechFacts

39 Published Charts

11 Published Case Studies

Featured Research Collections for Citrix NetScaler

Curated collections and slideshows of TechValidate research data on Citrix NetScaler.

Selected Research Highlights

Citrix NetScaler Customer Research

When selecting NetScaler, which of the following were you looking to solve?

Faster more reliable network pathways
Quality of service for unified communications (Skype for Business, VoIP, video)
Traditional load balancing
Improved security (Web App Firewall)
Secure remote access (Security Gateway, SSL VPN)
Optimization of existing XenApp/XenDesktop deployment
Visibility and insight into user activity via analytics

Citrix NetScaler Unified Gateway Customer Testimonial

Using NetScaler Unified Gateway, we can easily give our users one login to all applications. In addition, we also use NetScaler as a Load balancer. Something we got as an extra gift.

Chief Technology Officer, Medium Enterprise Legal Company

Citrix NetScaler Customer Research

What other competitive solutions did you consider or evaluate before choosing NetScaler?


Case Study: Fortune 500 Computer Services Company


This case study of a Fortune 500 computer services company is based on a September 2015 survey of Citrix NetScaler customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“We’ve simplified the landscape by migrating from F5→Citrix, now we will be looking at migrating Cisco ACE to Citrix as well.”


  • Primary reasons for considering a replacement ADC/load balancer:
    • The product was up for refresh and they were exploring alternative solutions
  • Competitive solutions evaluated before choosing NetScaler:
    • F5
  • Top purchasing drivers for choosing NetScaler:
    • Integration with other Citrix products
    • Most cost effective solution
    • Better scalability and security in the multi-tenant SDX appliance

Use Case

  • Currently using NetScaler in the following ways:
    • To support their Microsoft (Exchange, SharePoint, Lync) application environment
    • To optimize performance of their web-based properties and applications
    • To support general (non-Citrix workloads) server load balancing
  • Migrated from F5 to Citrix NetScaler.
  • Other Citrix products currently deployed at your organization:
    • XenApp
    • XenDesktop


  • Anticipates a payback period of less than 12 months for their investment in NetScaler.
  • Would pursue Cisco ACI as the industry begins to explore the realities of software-defined networking (SDN) and the benefits it can provide to automate and scale their network.

Citrix NetScaler Customer Satisfaction Rating

Why Citrix NetScaler?

An Engineer of a large enterprise computer services company would be very likely to recommend Citrix NetScaler for this reason:

NetScaler ran for over 3 years without requiring a single reboot. It is very reliable!

Citrix NetScaler Unified Gateway Case Study

Southern Ohio Medical Center


This case study of SOUTHERN OHIO MEDICAL CENTER is based on a July 2017 survey of Citrix NetScaler Unified Gateway customers by TechValidate, a 3rd-party research service.

“We’ve been able to allow remote users to work from home for years which is big for employee satisfaction and we’re able to allow for faster physician diagnosis as the physician’s can have their information at their phones immediately all though the netscalers.”


The business challenges that led the profiled company to evaluate and ultimately select Citrix NetScaler Unified Gateway:

  • Finds it important to do the following:
    • Provide users with one place to access all their applications through single sign-on & one URL
  • Would prefer one solution for all of their remote access, and would love to hear about it.

Use Case

The key features and functionalities of Citrix NetScaler Unified Gateway that the surveyed company uses:

  • Currently uses 2 remote access vendors.
  • Has multiple vendors for remote access because of the following reasons:
    • One vendor did not cover all use cases
  • Has thought about moving their existing workloads to cloud.
  • Has thought about achieving agility, improving user experience, and improving cost savings with their on-premise deployments.


The surveyed company achieved the following results with Citrix NetScaler Unified Gateway:

  • Is looking to achieve the following after moving to the cloud:
    • Improve user experience
  • Is aware that if they are running NetScaler for XenApp and XenDesktop that they are entitled to a full SSL-VPN and SSO solution.
  • Chose Citrix NetScaler Unified Gateway as a full SSL VPN solution because of the following reasons:
    • Its cost effectiveness
    • Its consolidation (they were already using it for XenApp and XenDesktop) & because they prefer one solution to manage rather than multiple solutions

More to Explore

About Citrix NetScaler

Citrix NetScaler is deployed in thousands of networks around the globe to optimize, secure and control the delivery of all enterprise and cloud services, and to maximize the end user experience for all users including mobile clients.

Citrix NetScaler Website   Citrix Website