TechValidate Research on Citrix NetScaler

These pages present data that TechValidate has sourced via direct research with verified customers and users of Citrix NetScaler. TechValidate stands behind the authenticity of all published data. Learn more »

1,702 Customers Surveyed

12,024 Data Points Collected

75 Published TechFacts

39 Published Charts

11 Published Case Studies

Featured Research Collections for Citrix NetScaler

Curated collections and slideshows of TechValidate research data on Citrix NetScaler.

Selected Research Highlights

Citrix NetScaler Customer Research

As the industry begins to explore the realities of software-defined networking (SDN) and the benefits it can provide to automate and scale their network, which vendor’s solution would you be most likely to pursue?

VMware NSX
Cisco ACI

Citrix NetScaler Unified Gateway Case Study

Southern Ohio Medical Center


This case study of SOUTHERN OHIO MEDICAL CENTER is based on a July 2017 survey of Citrix NetScaler Unified Gateway customers by TechValidate, a 3rd-party research service.

“We’ve been able to allow remote users to work from home for years which is big for employee satisfaction and we’re able to allow for faster physician diagnosis as the physician’s can have their information at their phones immediately all though the netscalers.”


The business challenges that led the profiled company to evaluate and ultimately select Citrix NetScaler Unified Gateway:

  • Finds it important to do the following:
    • Provide users with one place to access all their applications through single sign-on & one URL
  • Would prefer one solution for all of their remote access, and would love to hear about it.

Use Case

The key features and functionalities of Citrix NetScaler Unified Gateway that the surveyed company uses:

  • Currently uses 2 remote access vendors.
  • Has multiple vendors for remote access because of the following reasons:
    • One vendor did not cover all use cases
  • Has thought about moving their existing workloads to cloud.
  • Has thought about achieving agility, improving user experience, and improving cost savings with their on-premise deployments.


The surveyed company achieved the following results with Citrix NetScaler Unified Gateway:

  • Is looking to achieve the following after moving to the cloud:
    • Improve user experience
  • Is aware that if they are running NetScaler for XenApp and XenDesktop that they are entitled to a full SSL-VPN and SSO solution.
  • Chose Citrix NetScaler Unified Gateway as a full SSL VPN solution because of the following reasons:
    • Its cost effectiveness
    • Its consolidation (they were already using it for XenApp and XenDesktop) & because they prefer one solution to manage rather than multiple solutions

Citrix NetScaler Customer Statistic

23% of surveyed customers cite most cost effective solution as the top purchasing driver that made them decide on NetScaler.

Citrix NetScaler Customer Testimonial

SSL offload is the key differentiator for this year while GSLB was for last year.

Andrew Brill, Director Network Design & Integration, Expedia, Inc.

Citrix NetScaler Customer Research

Hybrid cloud is the new normal and enterprise applications are moving to the cloud. What percentage of your applications will remain on-premise (not migrated to cloud)?

<10%: 11%
10-25%: 17%
26-50%: 21%
>50%: 52%

Citrix NetScaler Case Study

Christiana Care Health System


This case study of Christiana Care Health System is based on a September 2016 survey of Citrix NetScaler customers by TechValidate, a 3rd-party research service.

“Citrix NetScaler leads the market in innovation and vision with capabilities that give us a competitive advantage.”


The business challenges that led the profiled company to evaluate and ultimately select Citrix NetScaler:

  • Primary reasons for considering a replacement option:
    • Had technical challenges with their existing solution
    • Was unhappy with support from the manufacturer
    • Had an end-of-life product with no upgrade path provided by the manufacturer
    • Had a product that was up for refresh and they were exploring alternative solutions
    • Took the recommendation of a third-party partner
    • Needed a high performing software-based offering that would support apps across a hybrid cloud topology
    • Was consolidating multiple point solutions
  • Considered the following for their application delivery infrastructure needs:
    • Flexible and versatile deployment options (physical, virtual, multi-tenant or containers)
    • The ability to support our traditional and microservice application deployments on a common platform
    • Hybrid and multi-cloud supportability
    • Depth of integration and capabilities for SDN frameworks
    • Vendor reputation and support
  • Competitive solutions considered before choosing NetScaler:
    • Cisco
    • F5

Use Case

The key features and functionalities of Citrix NetScaler that the surveyed company uses:

  • Uses NetScaler in the following ways:
    • Secure remote access to XenApp, XenDesktop or XenMobile
    • Secure access to non-Citrix hosted applications via SSL VPN
    • General server load balancing
    • Support our Microsoft (Exchange, SharePoint, Skype for Business, Direct Access) application environment
    • Optimize the performance of our web applications
    • Increase availability of our core applications with geographic server load balancing and failover
    • Secure our web infrastructure against external threats and attacks
    • Secure users’ access credentials to Office 365
  • Chose NetScaler over the following competitors:
    • F5
    • Juniper/Pulse Secure


The surveyed company achieved the following results with Citrix NetScaler:

  • Reasons for selecting NetScaler:
    • For its integration with other Citrix products
    • For its built-in support for containerized application deployments
    • For more scalable and secure multi-tenancy with SDX
    • For better management and application analytics across multiple instances
    • It was highly recommended by a peer or third-party partner

More to Explore

About Citrix NetScaler

Citrix NetScaler is deployed in thousands of networks around the globe to optimize, secure and control the delivery of all enterprise and cloud services, and to maximize the end user experience for all users including mobile clients.

Citrix NetScaler Website   Citrix Website