TechValidate Research on Citrix NetScaler

These pages present data that TechValidate has sourced via direct research with verified customers and users of Citrix NetScaler. TechValidate stands behind the authenticity of all published data. Learn more »

1,702 Customers Surveyed

12,024 Data Points Collected

75 Published TechFacts

39 Published Charts

11 Published Case Studies

Featured Research Collections for Citrix NetScaler

Curated collections and slideshows of TechValidate research data on Citrix NetScaler.

Selected Research Highlights

Citrix SD-WAN Customer Satisfaction Rating

William Alvarez, an IT Manager at Wormald Australia, would be likely to recommend Citrix SD-WAN for this reason:

The technology opens up alternative carrier options – especially in Australia where the two major telcos ergo Telstra and Optus are far from being dependable and reliable as carriers and deliverers of WAN technologies.

Case Study: Somerset Hospital Center For Health


This case study of Somerset Hospital Center For Health is based on a September 2015 survey of Citrix NetScaler customers by TechValidate, a 3rd-party research service.

“The original purpose of the NetScaler was to provide outside physician offices secure access to apps published via our XenApp deployment. We replaced the original NetScaler with a pair of newer models a few years ago, and added load balancing functionality for a separate, internal web-based application. The NetScalers have met both of these needs perfectly.”


  • Top purchasing drivers for choosing NetScaler:
    • Integration with other Citrix products
    • Recommendations from a third-party partner

Use Case

  • Currently using NetScaler in the following ways:
    • Support their XenApp/XenDesktop deployment
    • Support general (non-Citrix workloads) server load balancing
  • Other Citrix products currently deployed at your organization:
    • XenApp
    • XenDesktop


  • Would pursue VMWare NSX as the industry begins to explore the realities of software-defined networking (SDN) and the benefits it can provide to automate and scale their network.

Citrix SD-WAN Customer Research

If you evaluated VMware NSX SD-WAN by VeloCloud, what did you dislike?

If you evaluated VMware NSX SD-WAN by VeloCloud, what did you dislike?

Complexity of solution
Failover effectiveness
Lack of scalability
VoIP quality
Inability to support XenApp/XenDesktop deployment
Lacked overlay and edge mode routing capabilities

Citrix NetScaler Customer Research

If you have been using or evaluating NetScaler Management and Analytics System (MAS), which deployment option do you prefer?

On-premise MAS in the data center: 52%
MAS as a service from Citrix Cloud: 8%
No preference: 40%

Citrix NetScaler Customer Testimonial

One stop to see health and status of all the NetScalers. No need to open multiple sessions to NetScalers. Gives proactive monitoring capability.

Sanjith Abraham, Network Administrator, Allianz Life Insurance Company of North America

Citrix NetScaler Case Study

True Internet


This case study of True Internet is based on a September 2016 survey of Citrix NetScaler customers by TechValidate, a 3rd-party research service.

“Citrix NetScaler leads the market in innovation and vision with capabilities that give us a competitive advantage.”


The business challenges that led the profiled company to evaluate and ultimately select Citrix NetScaler:

  • Primary reason for considering a replacement option:
    • Needed a high performing software-based offering that would support apps across a hybrid cloud topology
  • Reason for selecting NetScaler:
    • For better management and application analytics across multiple instances
  • Considered the following for their application delivery infrastructure needs:
    • Flexible and versatile deployment options (physical, virtual, multi-tenant or containers)

Use Case

The key features and functionalities of Citrix NetScaler that the surveyed company uses:

  • Uses NetScaler in the following way:
    • General server load balancing
  • Chose NetScaler over the following competitor:
    • Cisco


The surveyed company achieved the following results with Citrix NetScaler:

  • Competitive solution considered before choosing NetScaler:
    • F5
  • Payback period for investing in NetScaler is 6-12 months.

More to Explore

About Citrix NetScaler

Citrix NetScaler is deployed in thousands of networks around the globe to optimize, secure and control the delivery of all enterprise and cloud services, and to maximize the end user experience for all users including mobile clients.

Citrix NetScaler Website   Citrix Website