TechValidate Research on Citrix NetScaler

These pages present data that TechValidate has sourced via direct research with verified customers and users of Citrix NetScaler. TechValidate stands behind the authenticity of all published data. Learn more »

1,702 Customers Surveyed

12,024 Data Points Collected

75 Published TechFacts

39 Published Charts

11 Published Case Studies

Featured Research Collections for Citrix NetScaler

Curated collections and slideshows of TechValidate research data on Citrix NetScaler.

Selected Research Highlights

Citrix NetScaler Case Study

Christiana Care Health System


This case study of Christiana Care Health System is based on a September 2016 survey of Citrix NetScaler customers by TechValidate, a 3rd-party research service.

“Citrix NetScaler leads the market in innovation and vision with capabilities that give us a competitive advantage.”


The business challenges that led the profiled company to evaluate and ultimately select Citrix NetScaler:

  • Primary reasons for considering a replacement option:
    • Had technical challenges with their existing solution
    • Was unhappy with support from the manufacturer
    • Had an end-of-life product with no upgrade path provided by the manufacturer
    • Had a product that was up for refresh and they were exploring alternative solutions
    • Took the recommendation of a third-party partner
    • Needed a high performing software-based offering that would support apps across a hybrid cloud topology
    • Was consolidating multiple point solutions
  • Considered the following for their application delivery infrastructure needs:
    • Flexible and versatile deployment options (physical, virtual, multi-tenant or containers)
    • The ability to support our traditional and microservice application deployments on a common platform
    • Hybrid and multi-cloud supportability
    • Depth of integration and capabilities for SDN frameworks
    • Vendor reputation and support
  • Competitive solutions considered before choosing NetScaler:
    • Cisco
    • F5

Use Case

The key features and functionalities of Citrix NetScaler that the surveyed company uses:

  • Uses NetScaler in the following ways:
    • Secure remote access to XenApp, XenDesktop or XenMobile
    • Secure access to non-Citrix hosted applications via SSL VPN
    • General server load balancing
    • Support our Microsoft (Exchange, SharePoint, Skype for Business, Direct Access) application environment
    • Optimize the performance of our web applications
    • Increase availability of our core applications with geographic server load balancing and failover
    • Secure our web infrastructure against external threats and attacks
    • Secure users’ access credentials to Office 365
  • Chose NetScaler over the following competitors:
    • F5
    • Juniper/Pulse Secure


The surveyed company achieved the following results with Citrix NetScaler:

  • Reasons for selecting NetScaler:
    • For its integration with other Citrix products
    • For its built-in support for containerized application deployments
    • For more scalable and secure multi-tenancy with SDX
    • For better management and application analytics across multiple instances
    • It was highly recommended by a peer or third-party partner

Citrix SD-WAN Customer Research

If you considered Cisco/Viptela, what did you dislike about them?

What did you dislike about the other SD-WAN vendor(s) you considered?

Complexity of solution
Inability to support XenApp/XenDesktop deployment
Lack of scalability
Failover effectiveness
Lacked overlay and edge mode routing capabilities
VoIP quality

Citrix SD-WAN Customer Statistic

70% of surveyed customers use Citrix SD-WAN for WAN cost reductions in their environment.


Citrix NetScaler Customer Research

Why did you choose Citrix NetScaler as your networking partner over the competition?

Integration with all of the Citrix products that focus on secure delivery of apps and data
Load balancing – Maintaining availability of apps and data to users
To optimize my XenApp/XenDesktop deployment
Security gateway – For general application delivery platform security needs
Citrix provides an end-to-end solution for networking, mobility and virtualization
Citrix is an established leader and innovator in the networking industry
Citrix provides a high-level of customer support
Integrations with other Citrix solutions
Web app firewall –To secure users from inception through termination
To gain visibility into end-to-end traffic
To support a move to WAN virtualization/ SD-WAN

Citrix SD-WAN Customer Testimonial

Our XenDesktop users felt a better experience using their apps at our branch offices.

Santiago Avila, IT Manager, KYWI

Case Study: Somerset Hospital Center For Health


This case study of Somerset Hospital Center For Health is based on a September 2015 survey of Citrix NetScaler customers by TechValidate, a 3rd-party research service.

“The original purpose of the NetScaler was to provide outside physician offices secure access to apps published via our XenApp deployment. We replaced the original NetScaler with a pair of newer models a few years ago, and added load balancing functionality for a separate, internal web-based application. The NetScalers have met both of these needs perfectly.”


  • Top purchasing drivers for choosing NetScaler:
    • Integration with other Citrix products
    • Recommendations from a third-party partner

Use Case

  • Currently using NetScaler in the following ways:
    • Support their XenApp/XenDesktop deployment
    • Support general (non-Citrix workloads) server load balancing
  • Other Citrix products currently deployed at your organization:
    • XenApp
    • XenDesktop


  • Would pursue VMWare NSX as the industry begins to explore the realities of software-defined networking (SDN) and the benefits it can provide to automate and scale their network.

More to Explore

About Citrix NetScaler

Citrix NetScaler is deployed in thousands of networks around the globe to optimize, secure and control the delivery of all enterprise and cloud services, and to maximize the end user experience for all users including mobile clients.

Citrix NetScaler Website   Citrix Website