TechValidate Research on Citrix NetScaler

These pages present data that TechValidate has sourced via direct research with verified customers and users of Citrix NetScaler. TechValidate stands behind the authenticity of all published data. Learn more »

1,702 Customers Surveyed

12,024 Data Points Collected

75 Published TechFacts

39 Published Charts

11 Published Case Studies

Featured Research Collections for Citrix NetScaler

Curated collections and slideshows of TechValidate research data on Citrix NetScaler.

Selected Research Highlights

Citrix SD-WAN Customer Research

If you evaluated VMware NSX SD-WAN by VeloCloud, what did you dislike?

If you evaluated VMware NSX SD-WAN by VeloCloud, what did you dislike?

Complexity of solution
Failover effectiveness
Lack of scalability
VoIP quality
Inability to support XenApp/XenDesktop deployment
Lacked overlay and edge mode routing capabilities

Using Store Front on the Netscaler has provided a very efficient, streamlined client user experience. Managing this configuration is not for the faint of heart, but Netscaler has the proper technology in place to support our business goals.

Drew Haege, IT Director, Heritage Medical Associates

Citrix NetScaler Customer Satisfaction Rating

An IT Manager of a large enterprise consumer services company is very likely to recommend Citrix NetScaler for the following reason:

Platform has been reliable and stable for the last 7 years we have used them.

Citrix NetScaler Case Study

Texas Tech University Health Sciences Center El Paso


This case study of Texas Tech University Health Sciences Center El Paso is based on a September 2016 survey of Citrix NetScaler customers by TechValidate, a 3rd-party research service.

“All needs are met.”

“Citrix NetScaler leads the market in innovation and vision with capabilities that give us a competitive advantage.”


The business challenges that led the profiled organization to evaluate and ultimately select Citrix NetScaler:

  • Primary reason for considering a replacement option:
    • Had technical challenges with their existing solution
  • Reasons for selecting NetScaler:
    • For its integration with other Citrix products
    • For better management and application analytics across multiple instances
  • Considered the following for their application delivery infrastructure needs:
    • Flexible and versatile deployment options (physical, virtual, multi-tenant or containers)
    • API interoperability and programmability
    • SD-WAN integration and support

Use Case

The key features and functionalities of Citrix NetScaler that the surveyed organization uses:

  • Uses NetScaler in the following ways:
    • Secure remote access to XenApp, XenDesktop or XenMobile
    • General server load balancing
    • Optimize the performance of our web applications
    • Increase availability of our core applications with geographic server load balancing and failover
    • Secure our web infrastructure against external threats and attacks
  • Chose NetScaler over the following competitor:
    • F5


The surveyed organization achieved the following results with Citrix NetScaler:

  • Competitive solutions considered before choosing NetScaler:
    • Cisco
    • F5
  • Payback period for investing in NetScaler is more than 24 months.

Case Study: Somerset Hospital Center For Health


This case study of Somerset Hospital Center For Health is based on a September 2015 survey of Citrix NetScaler customers by TechValidate, a 3rd-party research service.

“The original purpose of the NetScaler was to provide outside physician offices secure access to apps published via our XenApp deployment. We replaced the original NetScaler with a pair of newer models a few years ago, and added load balancing functionality for a separate, internal web-based application. The NetScalers have met both of these needs perfectly.”


  • Top purchasing drivers for choosing NetScaler:
    • Integration with other Citrix products
    • Recommendations from a third-party partner

Use Case

  • Currently using NetScaler in the following ways:
    • Support their XenApp/XenDesktop deployment
    • Support general (non-Citrix workloads) server load balancing
  • Other Citrix products currently deployed at your organization:
    • XenApp
    • XenDesktop


  • Would pursue VMWare NSX as the industry begins to explore the realities of software-defined networking (SDN) and the benefits it can provide to automate and scale their network.

Customers Migrating to NetScaler from EOL Platforms

If you migrated from a competitive ADC/load balancer, please select which solution you migrated from.

A10: 2%
Cisco: 56%
F5: 14%
Juniper: 10%
Kemp: 0%
Radware: 4%
Riverbed: 0%
Other: 14%

More to Explore

About Citrix NetScaler

Citrix NetScaler is deployed in thousands of networks around the globe to optimize, secure and control the delivery of all enterprise and cloud services, and to maximize the end user experience for all users including mobile clients.

Citrix NetScaler Website   Citrix Website