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TechValidate Research on Citrix Meeting and Collaboration Solutions

These pages present data that TechValidate has sourced via direct research with verified customers and users of Citrix Meeting and Collaboration Solutions. TechValidate stands behind the authenticity of all published data. Learn more »



4,378 Customers Surveyed

30,236 Data Points Collected

343 Published TechFacts

38 Published Charts

14 Published Case Studies



Featured Research Collections for Citrix Meeting and Collaboration Solutions

Curated collections and slideshows of TechValidate research data on Citrix Meeting and Collaboration Solutions.



Selected Research Highlights


GoToAssist is the best product for remote support. Well worth the license fees. Both attended and unattended option allow for easy customer interaction.

Sean Dempsey, Engineer, Lutron Electronics Co., Inc.

83% of Students at Computer Software Inst. Rated GoToTraining Excellent to Very Good

How do students typically rate their GoToTraining experience?

Excellent
20%
Very good
63%
Good
17%

OpenTempo, Inc. is able to close deals 40-59% faster with Citrix GoToMeeting than with their previous solution.

GoToMeeting travel cost-savings by job function

How much do you calculate your organization has saved in annual travel costs by adopting GoToMeeting?

Average Response by Job Function:

Application Manager
41%
Attorney
25%
Business Professional
29%
Business Project Manager
25%
CEO
24%
Chief Technology Officer
25%
Compliance Officer
40%
Consultant
35%
Controller
10%
Design Engineer
10%
Director
10%
Engineer
37%
Executive
22%
Facilities Manager
53%
Financial Analyst
15%
IT Architect
13%
IT Director
24%
IT Manager
20%
IT Professional
23%
IT Project Manager
24%
IT Specialist
47%
IT Systems Analyst
25%
IT Vice President
5%
Line of Business Manager
27%
Litigation Support Specialist
5%
Marketing Professional
23%
Network Administrator
3%
Operations Manager
38%
Records Manager
100%
Risk Manager
0%
Sales Director
37%
Sales Manager
44%
Sales Operations Manager
13%
Sales Professional
32%
Sales Vice President
33%
Security Manager
15%
Senior Executive
16%
Senior IT Architect
10%
Senior IT Manager
37%
System Administrator
20%
Vice President
20%
Overall Average
29%

Case Study: Medium Enterprise Computer Software Company

Introduction

This case study of a medium enterprise computer software company is based on a November 2014 survey of OpenVoice customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“The staff at Citrix fully educated us on the OpenVoice solution and has provided wonderful support that we, as an organization, have come to rely on. Through this process we have discovered features that have saved us time and money. In addition, some of the features were there in our previous solution, but we simply never knew they were there.”

Challenges

  • Chose OpenVoice for the following reasons:
    • Lower cost
    • Ease of use
    • Better audio quality and reliability
    • Features (e.g. admin portal, recording, mobile app, Outlook plug-in)

Use Case

  • Uses OpenVoice for the following:
    • Presentations/demonstrations
    • Project management
    • Sync-ups/check-ins
    • Training/education
    • Customer support
  • Has employees that use the OpenVoice mobile app in the following times and locations:
    • During their commute
    • While traveling for business
    • While working remotely

Results

  • Finds the following easier since using OpenVoice:
    • Assigning audio conferencing costs to appropriate departments/projects/clients
    • Analyzing usage patterns to better forecast costs
    • Managing organizers and access rights
    • Providing end-user support
    • Satisfying the communication needs of the business
  • Has achieved the following with OpenVoice:
    • Improved productivity
    • Improved collaboration
    • Decreased travel costs
    • Improved project management
    • Shortened the sales cycle and closed more deals
    • Improved training and education
  • Finds OpenVoice significantly easier to manage compared to previous solutions.
  • Has improved productivity with the following OpenVoice features:
    • Ability to add/delete users and manage groups in Admin portal
    • Outlook integration
    • Mobile app
  • Rates the following attributes of OpenVoice in terms of how they compare to the competition:
    • user provisioning & management: much better
    • ease of use: much better
    • call quality and reliability: much better
    • price: much better
    • customer support: significantly better
  • Has seen an increase in value by 50-74% since investing in OpenVoice compared to their previous solution.

Case Study: Small Business Financial Services Company

Introduction

This case study of a small business financial services company is based on a September 2014 survey of Citrix GoToMeeting customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“GoToMeeting enables me to close deals without traveling.”

“I’ve increased productivity by 30% with GoToMeeting by not traveling.”

Challenges

  • Chose Citrix GoToMeeting for the following primary reasons:
    • To reduce travel costs
    • To create global expansion in order to reach new markets
    • To shorten the product development lifecycle

Use Case

  • Use Citrix GoToMeeting for the following:
    • Sales presentations
    • Product demos
    • Customer or client training
  • Used Citrix GoToMeeting from their mobile device to do the following:
    • Conduct business while traveling

Results

  • Found the following easier since using Citrix GoToMeeting:
    • Getting on prospect’s calendars
    • Shortening the sales cycle
    • Working from anywhere while on the road
    • Balancing work with life
  • Citrix GoToMeeting has helped them be more effective in sales in the following ways:
    • Shortened their sales cycle
    • Closed more deals
    • Improved productivity
    • Decreased travel costs
  • Can close deals 20-39% faster or more with Citrix GoToMeeting than with their previous solution.
  • Improved their productivity with the following features of Citrix GoToMeeting:
    • Mobile device access
    • Screen sharing
  • Finds that meeting online with video conferencing changes the dynamic of the meeting in the following ways:
    • Improves communication
    • Adds a personal touch that conference calls can’t match
    • Keeps people engaged during meetings


More to Explore



About Citrix Meeting and Collaboration Solutions

Citrix collaboration and communication tools make it easy to engage and share ideas with anyone — whether on the go or in the office.

Citrix Meeting and Collaboration Solutions Website   Citrix Website