Original Research on Cisco Wireless Solutions

Cisco Wireless Solutions Customer Testimonial

Why Cisco Wireless?

Provides amazing performance and reliability to our users.

— Brad Hagg, Chief Technology Officer (CTO), Warsaw Community Schools

Cisco Wireless Case Study

Siam Piwat Company Limited

Introduction

This case study of Siampiwat Company Limited is based on a July 2018 survey of Cisco Wireless customers by TechValidate, a 3rd-party research service.

“With Cisco wireless solution, we can help ensure customer satisfaction and ease of use. Cisco wireless solution enables technology innovation in our company.”

I would recommend Cisco wireless solution because Cisco always provides excellent service delivery & total solution to me, a network that can deliver securely and reliably, over virtually any network media."

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Cisco Wireless:

Report the following as their biggest IT challenges:
- Limited staff
- Network downtime/outages
- Security breaches
IT priorities that drove their wireless network update:
- Providing innovative Wi-Fi services (location-based services, guest access, etc)
- Connecting IoT devices
Chose Cisco Wireless solutions over competitors because of its:
- Integration with other Cisco products and technologies
- High performance, even in high-density environments
- Security and interference detection
- Improved Apple mobile device support

Use Case

The key features and functionalities of Cisco Wireless that the surveyed company uses:

Uses Cisco Wireless solutions to connect:
- Guests
- Customers
- Employees
- IoT devices (sensors, wireless video)
- Collaboration devices

Results

The surveyed company achieved the following results with Cisco Wireless:

Rated Cisco Wireless’s capabilities when compared to other vendors:
- Ease of use: Differentiated
- Reliability: Highly differentiated
- Performance: Highly differentiated
- Features: Highly differentiated
- Scalability: Differentiated
Did the following for their wireless deployment:
- Conducted predictive site survey using apps
- Conducted physical onsite site survey
- Assessed the impact of wireless on wired infrastructure
Saw the following benefits after using their Cisco Wireless solution:
- Improved user experience
- Grew their business
- Integrated their digitization plan
- Made their IT staff more efficient
- Saved money over time
- Provided support for a high density of users

Cisco Wireless Customer Research

How did customers rate Cisco Wireless capabilities vs. other vendors’?

Based on responses of 227 Cisco customers in South East Asia:

Extremely Differentiated Highly Differentiated Differentiated Not Differentiated

Ease of use
Reliability
Performance
Features
Scalability

Cisco Wireless Customer Research

What benefits have you gained since using your Cisco Wireless solution?

Improved user experience	72%
Ability to grow my business	34%
Is part of my digitization plan	37%
Made my IT staff more efficient	48%
Saved me money over time	25%
Support for high density of users	50%

Cisco Wireless Customer Satisfaction Rating

A Project Manager at a non-profit would be very likely to recommend Cisco Wireless for this reason:

TechValidate Research on Cisco Wireless Solutions

These pages present data that TechValidate has sourced via direct research with verified customers and users of Cisco Wireless Solutions. TechValidate stands behind the authenticity of all published data. Learn more »

About TechValidate Research

Selected Research Highlights

Why Cisco Wireless?

Siam Piwat Company Limited

Introduction

Challenges

Use Case

Results

Company Profile

About Cisco Wireless

How did customers rate Cisco Wireless capabilities vs. other vendors’?

More to Explore

About Cisco Wireless Solutions

Cisco Services for wireless and mobility deliver unmatched expertise, wireless insights, industry leading best practices, and innovative automation tools to accelerate digital transformation – a true game changer.