Original Research on Cisco SecureX threat response

Cisco SecureX threat response Case Study

Citynet

Introduction

This case study of Citynet is based on a May 2020 survey of Cisco SecureX threat response customers by TechValidate, a 3rd-party research service.

“Cisco AMP and Firepower is how we use it and love it!”

“It simplifies the review, research and impact analysis of security events and frees our team up to work on other security initiatives.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Cisco SecureX threat response:

Needed to solve the following security challenges when they started using SecureX threat response with their Cisco Security products:
- Needed their security technologies to work together
- Wanted to identify and remediate threats faster
- Wanted to maximize the time of their skilled resources due to being understaffed

Use Case

The key features and functionalities of Cisco SecureX threat response that the surveyed company uses:

Uses SecureX threat response at least once a week.
Improved collaboration across the following teams after using Casebook in SecureX threat responsee:
- Improved collaboration within SecOps
agrees that SecureX threat response’s ability to connect with 3rd party security tools for comprehensive investigations is important to them.

Results

The surveyed company achieved the following results with Cisco SecureX threat response:

Greatest value they get from the Chrome or Firefox browser plug-in for SecureX threat response:
- Ability to kick off an investigation
Eliminated the following tasks after using SecureX threat response:
- Detection & Analysis tasks
- Containment, Eradication, and Recovery tasks
Weekly time savings their Security Operations team achieved by using SecureX threat response for the following use cases:
- incident management: at least 1-3 hours/week
- threat intelligence and investigations: at least 1-3 hours/week
- remediation / first strike response actions: at least 1-3 hours/week

Cisco SecureX threat response Customer Satisfaction

89% of surveyed customers are likely to recommend Cisco SecureX threat response.*

89%

Cisco Threat Response Customer Review

4/5 Stars

How our organization uses Cisco Threat Response:

CTR is a portion of our investigative security toolset.

Would you recommend Cisco Threat Response?

Cisco Threat Response Case Study

Oznet

Introduction

This case study of Oznet is based on a May 2020 survey of Cisco Threat Response customers by TechValidate, a 3rd-party research service.

“All these solutions we handle in the Threat Response Stealthwatch Enterprise, Firepower, Umbrella.”

“It is a very good tool to perform event analysis in a centralized console, for me it is the best.”

“Cisco allows me to visualize quickly and to correct in time.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Cisco Threat Response:

Needed to solve the following security challenges when they started using Threat Response with their Cisco Security products:
- Needed their security technologies to work together
- Needed a better way to visualize whether a threat has impacted their environment
- Wanted to identify and remediate threats faster
- Wanted to centralize and triage high priority alerts
- Wanted to maximize the time of their skilled resources due to being understaffed

Use Case

The key features and functionalities of Cisco Threat Response that the surveyed company uses:

Uses Threat Response daily.
Agrees that Threat Response’s ability to connect with 3rd party security tools for comprehensive investigations is important to them.

Results

The surveyed company achieved the following results with Cisco Threat Response:

Greatest value they get from the Chrome or Firefox browser plug-in for Threat Response:
- Ability to kick off an investigation
- Ability to consume threat intelligence blogs
- Immediate access to context from Cisco Security products
- Immediate access to context their 3rd party web-based product (SIEMs or other security consoles)
Eliminated the following tasks after using Threat Response:
- Planning tasks
- Detection & Analysis tasks
- Post-Incident Activity tasks
Weekly time savings their Security Operations team achieved by using Threat Response for the following use cases:
- Incident management: at least 12-18 hours/week
- Threat intelligence and investigations: at least 7-12 hours/week
- Remediation / first strike response actions: at least 7-12 hours/week

Cisco Threat Response Customer Research

How valuable have you found these Cisco Threat Response features in your organization?

	Extremely valuable	Very valuable	Valuable	Not valuable
Single user interface: for rapid triage and response	55%	26%	17%	2%
Browser Plug-in: overlays security tools in the browser	22%	31%	33%	14%
Relationship graphs: see organizational impact	40%	35%	23%	2%
Take Action: blocks and unblocks domains/file executions	42%	32%	21%	5%
Collaborate: document analysis in cloud casebook	23%	32%	36%	9%

Cisco Threat Response Customer Research

What security challenges were you looking to solve when you started using Cisco Threat Response?

I needed my security technologies to work together	67%
I wanted a better way to visualize how a threat has impacted my environment	72%
I wanted to identify and remediate threats faster	72%
I was understaffed and wanted to maximize the time of my skilled resources	42%
Other	6%

TechValidate Research on Cisco SecureX threat response

These pages present data that TechValidate has sourced via direct research with verified customers and users of Cisco SecureX threat response. TechValidate stands behind the authenticity of all published data. Learn more »

About TechValidate Research

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How our organization uses Cisco Threat Response:

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