TechValidate Research on Cisco Secure Network Analytics

590 TechFacts – Page 15 of 20


Cisco StealthWatch Customer Testimonial

After our Stealthwatch deployment, my organization has been able to improve our security posture in order to detect any threats or vulnerabilities inside the network much faster.

Security Officer, Federal Government

Cisco StealthWatch Customer Statistic

80% of surveyed customers are likely, very likely, or extremely likely to re-engage with Cisco’s Customer Success organization for Professional Services.

80%

Cisco StealthWatch Customer Statistic

Customers Value Training

92% of surveyed customers are likely, very likely or extremely likely to re-engage with Cisco’s Customer Success organization for Learning & Development / Training.

92%

Cisco StealthWatch Customer Testimonial

The training was very intuitive and the hands-on experience was exceptional.

Donnie Foxx, IT Systems Analyst, Zale Corporation

Cisco StealthWatch Customer Testimonial

We have had MUCH more visibility into our environment; both at the small scale when investigating an issue, and at a high-level view of overall status.

Engineer, S&P 500 Retail Company

Cisco StealthWatch Customer Testimonial

Customer Success has helped with…

Fine tuning the environment and training on the use of it, and allowing for quick wins.

Raymond Goossens, Security Manager, Office Depot

Cisco StealthWatch Customer Testimonial

Support and resources have been especially invaluable when building a baseline and strengthening our initial Stealthwatch configuration.

Jason Edelstein, Engineer, The University of Chicago

Cisco StealthWatch Customer Testimonial

Cisco has always provided us with an immediate response and great customer service.

Michael Davis, Engineer, Southern Company

Cisco StealthWatch Customer Testimonial

Customer Success is…….

Very responsive, and specifically tailored to my business. The people who usually help me out at Cisco, know the product inside and out, and they are always willing to lend a hand when I need help.

Chief Security Officer, Medium Enterprise Telecommunications Equipment Company

Cisco StealthWatch Customer Testimonial

Cisco was engaged from the start with providing us with training and bringing awareness to the different product features.

Engineer, Large Enterprise Health Care Company

Cisco StealthWatch Customer Testimonial

Very quick to respond and great customer service.

IT Systems Analyst, Fortune 500 Banking Company

Cisco StealthWatch Customer Testimonial

Responsive Customer Success Organization

I appreciate the quick response times and speaking to knowledgable front level support.

Senior IT Architect, S&P 500 Metals & Mining Company

Cisco StealthWatch Customer Testimonial

Cisco’s Customer Success service has been very good about answering my questions, letting me know about additional product capabilities and informing me about product updates.

IT Systems Analyst, State & Local Government

Cisco StealthWatch Customer Testimonial

They (Customer Success) are accessible, easy to work with, and thorough.

IT Manager, Non Profit

Cisco StealthWatch Customer Testimonial

Cisco’s (Customer Success) group has been highly engaging and clearly wants us to succeed.

Security Manager, Global 500 Banking Company

Cisco StealthWatch Customer Testimonial

Cisco helped me improve our organization’s overall level of security in a timeless way and with an unrivaled level of quality.

Security Officer, Federal Government

Cisco StealthWatch Customer Testimonial

Cisco provides us with a great service and knowledgeable engineers.

Network Administrator, Educational Institution

Cisco StealthWatch Customer Testimonial

Most companies I worked with don’t have this organization in place. Customer Success is a great tool that Cisco is able to offer to their customers.

Engineer, Global 500 Telecommunications Services Company

Responsive Organization

Cisco’s Customer Success organization is very responsive and usually can resolve my issue within 24 hours.

Mark Fuller, IT Specialist, M&T Bank Corporation

True Partnership with Customer Success

We have recurring calls with the Customer Success team to go over ongoing issues, new challenges, or just to bounce ideas off of. It’s a partnership where we work together to improve the product.

Engineer, Global 500 Financial Services Company

A Sense of Partnership

There is a sense of them partnering with you by trying to make sure you are as successful as possible during your implementation and operation.

IT Architect, Large Enterprise Health Care Company

Customer Commitment

When working with this organization, you get the immediate sense of commitment to the customer.

Dave Moore, Senior Network Engineer, Georgia Farm Bureau Mutual Insurance Company

Customer Success Helps in Complex Environment

Cisco Customer Success organization has always performed very well, and they have always been there to integrate and leverage Stealthwatch into our increasingly complex environment.

Engineer, S&P 500 Retail Company

Timeliness and a Sense of Ownership…

Timeliness has been very important, especially compared to other vendors who can take weeks, or even months in some cases, to escalate or respond. Our interactions have a sense of ownership on both ends.

Jason Edelstein, Engineer, The University of Chicago

Customers Want More Training!

92% of surveyed customers are likely, very likely, or extremely likely to re-engage with Cisco’s Customer Success organization for training.

Value in Less Than 30 Days!

78% of surveyed customers realized value in less than 30 days from their engagement with Cisco’s Customer Success organization.

Faster Time to Value with Customer Success

96% of surveyed customers have realized faster time to value from working with Cisco’s Customer Success organization.

Stealthwatch ROI

81% of customers agreed with the following statement:

“Stealthwatch has delivered a strong benefit to our organization, providing a fast return on investment.”

StealthWatch an Effective Security Analytics Tool

I like the user interface; it is an effective tool for performing analytics on the network flow data. I ESPECIALLY like its ability to combine the information it has on a flow from netflow sources and sensors, eliminating duplicate flows from the flow table.

Security Officer, Medium Enterprise Banking Company

Stealthwatch is “Best in Class”

There are no competitors, in my opinion, Stealthwatch analytics is the best-in-class.

IT Project Manager, Small Business Computer Services Company




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