TechValidate Research on Cisco Collaboration

89 TechFacts – Page 2 of 3


Webex Room Navigator Customer Satisfaction

100% of surveyed organizations are likely to recommend Webex Room Navigator.*

100%

Webex Room Navigator Customer Statistic

88% of organizations agreed with the following statement:

“The Room Navigator reduces interruption to workflows and minimizes friction in my work day.”

Webex Room Navigator Customer Statistic

100% of surveyed organizations report that Webex Room Navigator is easy to use.

100%

Cisco Webex Customer Statistic

Collaboration made easy

96% of surveyed customers agree they trust Webex for quick collaboration.

96%

Webex Contact Center Customer Testimonial

Webex Contact Center has been an enabler for remote working during Covid. Without it, we would have had to close our contact centers for longer.

Operations Manager, Medium Enterprise Financial Services Company

Webex Contact Center Customer Testimonial

Cisco Webex Contact Center has allowed us to adopt agile working during the current pandemic.

Sean Lawless, Project Manager, North Star

Webex Contact Center Customer Testimonial

Webex Contact Center provided a quick and easy way to handle the call volume coming in and keep track of trends so we could forecast and plan accordingly. It provided all the right metrics to report to the management team.

IT Systems Analyst, Global 500 Banking Company

Webex Contact Center Customer Testimonial

Webex Contact Center enabled us to provide and respond to the immediate needs of the business while maintaining social distancing and WFH. We were able to provide scale above and beyond what we could have easily established with an on-premises solution.

Consultant, Medium Enterprise Professional Services Company

Cisco Webex Customer Testimonial

Webex Customer Best Practices

Preparation is everything. Therefore:

  1. Have a project plan from setup to delivery to closure and post session support, fully documents with a tasks list and notes, in addition to durations and resources, ensures that nothing it missed This aids consistency, which is essential to any online training session.
  2. For learners who have never used this tech before, advise them to visit the Cisco Webex Test space to ensure that there systems are fully configured and work correctly. https://www.webex.com/test-meeting.html
  3. Introduce a reception deck a multislide presentation which is uploaded into the session. The reception deck should have the title, host / teacher profile, how to use the solution, key tools and features you will be using and should be set to auto advanced every 15 to 20 secs. It also houses what to do if support is needed and is run in the 10 – 15 minutes leading up to the start time of the session. This helps to remove any anxiety or fears your learners might have. It enables the learner to see that they are in the right place at the right time.
  4. I would urge all learners to join the session early. If you start ontime you finish on time. Again this sets a good example to your learners.
  5. During the 15 minutes leading up to the start time of the meeting, all learners upon joining should be met greeted and welcomes as they arrive. A friendly welcoming voice will again ease them into the session.
  6. You should always try to engage your learners every 2 to 3 minutes during the session. Therefore, there are a number of methods of doing this with smart Presentation Design that can be used in conjunction with Annotation Tools. Treasure Hunts, Word Finders, Swim Lanes, Confidence Likert Scales, Games and other collaborative interactions that are either team events or can be played as an individual.

With all of this in place, your learners are then less concerned on how to use the tools and less worried about the session ahead. From experience they are more relaxed and thus able to focus on the key content that you are looking to deliver during the class.

Also applying the above tools and techniques adds huge value and professionalism to the overall experience had by your learners.

Mark Jones, IT Training & Development Manager, NHSmail, UK England

Cisco Webex Customer Statistic

98% of surveyed customers report that data privacy is important to their organization.

98%

Cisco Webex Customer Statistic

98% of surveyed customers report that meeting access security is important to their organization.

98%

Cisco Webex Customer Statistic

Webex to the rescue!

72% of surveyed customers agree that they couldn’t have been successful working from home without using Webex.

72%

Cisco Webex Customer Satisfaction

Safe, secure, and reliable out of the box.

97% of surveyed Government customers are likely to recommend Cisco Webex.*

97%

Cisco Webex Customer Statistic

Webexceptionally easy to use

84% of surveyed Government customers identified ability to get started was easy and intuitive as an important feature to them for their remote work needs.

84%

Cisco Webex Customer Testimonial

Webex has provided me with an all-in-one solution that empowers me with the super ability to get work and personal business done from wherever I am located. Limitless possibilities would be an understatement.

Jose Martinez, Director, The Cooper Health System

Cisco Webex Customer Testimonial

I just started a new position on March 17th. I work from the office one day a week on our rotating ‘keep only a few people in the office safely’ schedule. Webex has been crucial for me to get to know team members and get answers to questions.

Joni O'Neal-Dischner, Business Professional, Rinchem

Cisco Webex Customer Testimonial

As a teacher, it has allowed me to stay connected to my students. Their ages are 3-6-year-olds and they look forward to our daily meetings. Webex has kept my class connected to me and to their classmates, which is so important!

Educator/Teacher, Educational Institution

Cisco Webex Customer Testimonial

It has enabled the ability to stay connected to my students, conducting and maintaining a sense of routine. I miss seeing them in person but Webex has been great under these extraordinary circumstances.

Beth Knightly, Educator/Teacher, Trinity Montessori School

Cisco Webex Customer Testimonial

It has allowed me to stay connected to my students and keep our community of learning moving in a positive direction.

Laura Wojick, Educator/Teacher, Phillipsburg High School

Cisco Webex Customer Testimonial

It’s allowed me to stay connected to my team via video and the guarantee that data shared remains confidential.

Compliance Officer, State & Local Government

Cisco Webex Customer Testimonial

Webex was kind of ‘dormant’ in our company for many users, and then suddenly all changed and expeditiousness was needed.

Webex met every expectation in a heartbeat and new users or users with forgotten passwords were quickly introduced to this ‘new world’ and now are almost enjoying being all around the world, from home.

Consultant, Medium Enterprise Telecommunications Services Company

Cisco Webex Customer Testimonial

Gave me the confidence and availability as a tool for working within my home.

Fortunato Osuna, Operations Manager, University of Notre Dame du Lac

Cisco Webex Customer Testimonial

Would have been impossible without it. Being able to see people is very important to gauge how my training is going.

Pamela Hamilton, Technology Trainer, Hall Booth Smith

Cisco Webex Customer Testimonial

Without remote work, we would have laid off 50 people. Your platform allowed us to stay connected to our client and market our product during COVID – 19. We are grateful!

Lorraine Scarafile, CEO, Trinity Montessori

Cisco Webex Customer Testimonial

I am a college professor and I am now at ease and confident I will be able to continue teaching my traditional college courses.

James Kennon, Professor of Science Education, Arkansas State University

Cisco Webex Customer Testimonial

Webex has helped me transition of a full-time classroom teacher to full-time remote teaching with my group of middle school students. It has allowed me to continue student engagement and academic progress for all of my students. It has been a life-saver, literally, as students/families have been able to reach out with Webex and receive vital help from our school/district resources.

Lori Flake, Educator/Teacher, Mesa Public Schools

Cisco Webex Customer Testimonial

Webex has made it possible for our classes to continue, instead of being canceled. It’s nice to be able to see student expressions and interactions.

Educator/Teacher, Educational Institution

Cisco Webex Customer Testimonial

Training has opened up my perspective on efficient and effective webinars. I’ve had to move from the rarely use category to the often use. I still find that my company has not adapted meeting strategies or approaches to meetings in a virtual space and better than before. The gears of change are moving slowly.

Project Manager, Medium Enterprise Telecommunications Services Company

Cisco Webex Customer Testimonial

Webex was already well-used but has become invaluable in keeping us connected and seeing each other. It has allowed a peek into our personal lives, which is making us closer as a team. There have been many funny moments with animals and children becoming part of the meeting.

IT Manager, Medium Enterprise Insurance Company

Cisco Webex Customer Testimonial

It allowed the concept of remote work to fully realize, especially during this unfortunate pandemic.

Webex provides different ways of communicating (real-time) with our colleagues, as well as customers who are also in the same situation as we are – remote work.

Rik Aragoza, Engineer, Kinly




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