Cisco Collaboration Research Charts

Cisco Webex Customer Research

Which of the following features have been important to your remote work needs?

Getting started was easy and intuitive	73%
Webex Events and/or Webex Training are helpful for remote work environments	69%
Live training/help resources gives me tips and tricks that I can use	64%
Calendar inter-working makes scheduling and joining fast	55%
Easy to view and share meeting recordings	50%
Application integrations make it easy to meet where I work (in Salesforce, ServiceNow, Slack, etc.)	19%

Webex Room Navigator Customer Research

Please rate the Room Navigator in terms of your satisfaction on the following features:

Very satisfied Satisfied Dissatisfied

Sharing your screen
Joining calls or meetings
In-call controls (adding participants, starting a whiteboard, etc.)
Adjusting camera angles and zooming
In-room controls (light, blinds, and other room peripherals)

Cisco Webex Customer Research

How important are these video conferencing factors to you and your organization?

Extremely important Very important Somewhat important Not important

Meeting access security
Data privacy
Reliability
Audio/Video quality
Reporting/Analytics

Cisco Webex Customer Research

How important are these video conferencing factors to you and your organization?

Extremely important Very important Somewhat important Not important

Meeting access security
Data privacy
Reliability
Audio/Video quality

Cisco Webex Customer Research

Is it important that your physical workspace get smarter and more adaptive to your meeting needs?

Yes: 92%

No, I can’t envision any changes to my current office environment: 8%

Cisco Webex Customer Research

Is it important that your physical workspace get smarter and more adaptive to your meeting needs?

Yes: 92%

No, I can’t envision any changes to my current office environment: 8%

Cisco Webex Customer Research

The best collaborations happen on Webex.

Do you trust Webex:

Strongly agree Agree Disagree

To deliver business-grade quality and reliability
To provide scale for large meetings
To support customer meetings
To enable secure communications
For quick collaboration

Cisco Webex Customer Research

Value of an Integrated Collaboration Tool

87% agree they would achieve efficiency gains from a unified app for their collaboration needs

Strongly agree: 57%

Agree: 30%

Somewhat agree: 12%

Disagree: 1%

Cisco Webex Customer Research

How many integrations/bots have you made?

3+	18%
1-2	38%
0	44%

Cisco Webex Customer Research

How often do you engage with the Webex Ambassador community?

Once a day: 37%

Once a week: 24%

Once a month: 18%

Once a quarter: 8%

A few times a year or less: 13%

Cisco Webex Customer Research

How helpful has the Webex Ambassador program been in accelerating Webex adoption?

Extremely helpful	21%
Very helpful	31%
Helpful	35%
Not helpful	9%
Other	3%

Cisco Webex Customer Research

Cisco Webex Ambassadors

How long have you been a member of the Cisco Webex Ambassadors program?

2+ years: 44%

1 year: 27%

Less than a year: 28%

Cisco Collaboration Customer Research

Webex Meetings Improves Productivity

How has Webex Meetings helped you improve your productivity?

Strongly improved Better than Expected Expected Improvement New User, not sure yet No impact at all

Shorter, effective meetings
Faster decision making
Relationship with my clients
Collaboration with my team
Easy engagement with experts

Cisco Collaboration Customer Research

User Experiences

How has Webex Meetings made your life easier?

Join on any device (e.g., my mobile phone, web browser, PC or video conferencing device)	70%
Scheduling a meeting is a breeze (e.g., integrated with my calendar and/or my own personal meeting room)	69%
The Join button (e.g., simplifies and speeds joining no matter where I am)	65%
Video in every meeting (e.g., lets me see attendees, their reactions, even customize my preferred view)	54%
Anyone can join (e.g., even users on Microsoft Lync/Skype for Business or from a web browser)	51%
Other	1%

Cisco Collaboration Customer Research

Webex Meetings Saves Time

On average, how much time can/do you save each week using Webex Meetings?

More than 1 hour per week: 54%

30 minutes - 1 hour per week: 24%

20-30 minutes per week: 7%

10-20 minutes per week: 6%

Less than 10 minutes per week: 8%

Cisco Collaboration Customer Research

Video Improves Relationships

Do you believe that using video in meetings improves your interactions and strengthens your business relationships?

Yes: 93%

No: 7%

Cisco Collaboration Customer Research

User Experience

How has Webex Meetings made your life easier?

Join meeting from/on any device	70%
Scheduling a meeting is a breeze	69%
Fast, easy meeting access with Join button	65%
Video interactions in every meeting	54%
Everyone can join my meetings	51%

Cisco Collaboration Customer Research

Attending/Conducting Meetings

Where do you attend/conduct most of your meetings?

Remote/home office	45%
In-Office/desk	63%
Huddle space	16%
Larger conference room	24%
Mobile phone	5%

Cisco Collaboration Customer Research

Typical Work Week

How many meetings do you participate in per week?

1-3: 25%

4-10: 43%

11-20: 22%

20+ - “I love meetings”: 10%

TechValidate Research on Cisco Collaboration

19 Charts

The best collaborations happen on Webex.

Value of an Integrated Collaboration Tool

Cisco Webex Ambassadors

Webex Meetings Improves Productivity

User Experiences

Webex Meetings Saves Time

Video Improves Relationships

User Experience

Attending/Conducting Meetings

Typical Work Week