TechValidate Research on Emburse Chrome River


Chrome River by Emburse Case Study

Chrome River helps Arnall Golden Gregory Save Over 10 Hours Per Month

Introduction

This case study of Arnall Golden Gregory is based on a September 2020 survey of Chrome River by Emburse customers by TechValidate, a 3rd-party research service.

Challenges

Prior to selecting Chrome River, Arnall Golden Gregory used a spreadsheets/manual method for managing their expenses. When looking for new solutions, they evaluated both Concur and Chrome River, but ultimately selected Chrome River as the best choice to:

  • Automate the expense management process
  • Have end-user accessibility
  • Have transparent pricing/costs

When evaluating solutions, Arnall Golden Gregory found the following Chrome River capabilities as very valuable or extremely valuable for their team:

  • Approval workflow configurability
  • Built-in business rules engine
  • OCR
  • Ease of Use
  • Support & Training
  • Integrations with existing vendors
  • System Reliability

Use Case

Arnall Golden Gregory uses Chrome River to enable remote work, reimburse non-traveling employees for expenses, reimburse traveling employees for expenses, and reimburse non-employee expenses (interview candidates, consultants, other) for expenses.

When compared to the competition, Arnall Golden Gregory rated these Chrome River features as significantly better than or best-in-class:

  • Approval workflow configurability
  • Built-in business rules engine
  • Credit card reconciliation
  • ERP integration
  • Ease of use
  • System reliability

Results

Arnall Golden Gregory strongly agreed or very strongly agreed with the following statements:

  • Chrome River’s service level and accessibility was an important factor in the decision-making process
  • Chrome River’s configurability and integrations have given us greater visibility into our business processes
  • Chrome River helps by extending our accounting software and ERP capabilities to regulate expense policies
  • Chrome River gives us the visibility into our business to better manage our cash flow
  • Chrome River has improved our ability to reimburse faster
  • Using Chrome River has helped us to increase employee satisfaction

Arnall Golden Gregory said they were very satisfied or extremely satisfied with Chrome River’s ability to:

  • Reduce errors caused by manual data entry
  • Provide better oversight into costs and expenses
  • Ensure policy compliance
  • Reimburse expenses faster
  • Increase employee satisfaction

By using Chrome River, Arnall Golden Gregory has achieved the following results:

  • Saved finance teams time so they can focus on more meaningful and strategic work
  • Increased productivity by automating mundane, manual tasks
  • Reduced stress associated with expense and/or invoice management
  • Enabled remote work with cloud-based, paperless solutions

Arnall Golden Gregory estimates their finance team has saved 10-20 hours per month by using Chrome River, and saw a return on their investment within 6-12 months.





About This Data

This data was sourced directly from verified users of Emburse Chrome River by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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