TechValidate Research on Emburse Chrome River


Chrome River by Emburse Case Study

Large Enterprise Healthcare Company

Introduction

This case study of a large enterprise healthcare company is based on a September 2020 survey of Chrome River by Emburse customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Use Case

The key features and functionalities of Chrome River by Emburse that the surveyed company uses:

  • Said they use Chrome River to the following:
    • Reimburse non-traveling employees for expenses
    • Reimburse traveling employees for expenses
    • Reimburse non-employee expenses (interview candidates, consultants, other) for expenses
  • Rated the following Chrome River capabilities in comparison to the competition:
    • approval workflow configurability: significantly Better
    • built-in business rules engine: significantly Better
    • credit card reconciliation: better
    • eRP integration: significantly Better
    • ease of use: significantly Better
    • mobile capabilities: significantly Better
    • best-in-class support & training: better
    • oCR: better
    • system reliability: significantly Better
  • Said to what extent they agree with the following statements:
    • Chrome River’s service level and accessibility was an important factor in the decision-making process.: Agree
    • Chrome River’s configurability and integrations have given us greater visibility into our business processes.: Strongly agree
    • Chrome River helps by extending our accounting software and ERP capabilities to regulate expense policies.: Strongly agree
    • Chrome River helps us to prevent fraud.: Agree
    • Chrome River gives us the visibility into our business to better manage our cash flow.: Agree
    • Chrome River has improved our ability to reimburse faster.: Agree
    • Using Chrome River has helped us to increase employee satisfaction.: Agree
  • Said how valuable the following Chrome River capabilities are for them:
    • Approval workflow configurability: Very valuable
    • Built-in business rules engine: Very valuable
    • OCR: Valuable
    • Credit card reconciliation: Valuable
    • Ease of Use: Very valuable
    • Mobile Capabilities: Very valuable
    • Support & Training: Valuable
    • Integrations with existing vendors: Very valuable
    • System Reliability: Very valuable

Results

The surveyed company achieved the following results with Chrome River by Emburse:

  • Said how satisfied they are with Chrome River’s following capabilities:
    • provide better oversight into costs and expenses: Satisfied
    • ensure policy compliance: Very satisfied
    • reimburse expenses faster: Satisfied
    • make corporate card reconciliation easier: Satisfied
    • increase employee satisfaction: Satisfied
  • Said that using Chrome River has the following:
    • Increased productivity by automating mundane, manual tasks
    • Reduced stress associated with expense and/or invoice management
    • Enabled remote work with cloud-based, paperless solutions
  • Estimates their finance team has saved less than 5 hours per month by using Chrome River.
  • Said they began seeing a return on investment within 18 -24 months.




About This Data

This data was sourced directly from verified users of Emburse Chrome River by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


More Research on Emburse Chrome River