TechValidate Research on ChiroTouch

39 Charts – Page 1 of 2


ChiroTouch Customer Research

After using CTAppointments, majority of chiropractors have seen good improvement in their calendar management and scheduling process.

Describe the level of improvement you have seen in the following areas  since implementing CTAppointments.:

Exceptional Good Little None

Appointment
Staff Coordination
Practice Organization
Staff Interaction
Patient Interaction

ChiroTouch Customer Research

Customers have seen significant improvement in various areas of their practice with CTAppointments.

Describe the level of improvement you have seen in the following areas  since implementing CTAppointments.:

Exceptional Good Little None

Calendar Management
Scheduling Process
Staff Coordination
Practice Organization
Patient Interaction
Appointment
Staff Interaction
Patient Satisfaction

ChiroTouch Customer Research

How likely are you to attend the Florida Chiropractic Association’s The National show happening in Orlando, Fla., Aug. 27 – 30, 2020?

Very likely: 4%
Not very likely: 84%
Undecided: 11%

ChiroTouch Customer Research

How likely are you to attend an in-person chiropractic event of 50 people or more from July through December 2020?

Very likely
40%
Not very likely
36%
Undecided
23%

ChiroTouch Customer Research

How many in-person chiropractic events of 50 people or more have you actually attended since March 2020?

0
93%
1
6%
2
0%
3
0%
4 or more
2%

ChiroTouch Customer Research

Before COVID-19, how many in-person chiropractic events of 50 people or more were you planning on attending this year?

0
25%
1
24%
2
25%
3
10%
4 or more
15%

ChiroTouch Customer Research

How many chiropractic in-person events, including state association conferences or other industry meetings of 50 people or more, did you attend last year?

0
33%
1
26%
2
19%
3
10%
4 or more
11%

ChiroTouch Customer Research

Are you practicing today?

Yes, I'm practicing in the office
94%
Yes, but in a different location
5%
No, I am not practicing and will resume at my previous location once the stay home order is lifted
1%
No, I am not practicing and will not reopen
0%
No, I am not practicing and will resume in a different location once the stay home order is lifted
0%

ChiroTouch Customer Research

What assistance programs have you requested or have been granted with?

PPP
86%
SBA
38%
Landlord
12%
Insurance
7%
Credit Card
5%
Professional Association
3%
Utilities
1%
Computer Systems
0%
Other
8%

ChiroTouch Customer Research

Which of the following statements best reflects your outlook on practice revenue in 2020?

My practice revenue will decrease by more than 50%
7%
My practice revenue will decrease by less than 50%
56%
My practice revenue will remain the same
19%
My practice revenue will increase by less than 50%
12%
My practice revenue will increase by more than 50%
5%

ChiroTouch Customer Research

Assuming public health guidance allows gatherings and travel, when do you anticipate being comfortable traveling to industry events/meetings?

Right now
32%
Q3 2020
14%
Q4 2020
16%
Sometime 2021
17%
Never again
0%
Unsure
20%

ChiroTouch Customer Research

If your practice is doing telehealth, what are your use cases?

I do not use telehealth
88%
Patient Discussion
12%
Video Programs (Exercise, Stretching, Yoga, etc.)
7%
Video Exams
5%
Educational Content
4%
Other
1%

ChiroTouch Customer Research

Once the stay-at-home order has been lifted, how do you view your patient relationship?

Better: 42%
Same: 56%
Worse: 2%

ChiroTouch Customer Research

What is your preferred method of getting content and receiving inbound messages?

Phone Calls
42%
Emails / Newsletters
83%
Text Messages
38%
Social Media
19%
Video Calls
4%
Podcasts
8%
Webinars
20%
Print Magazines
0%
Websites / Blogs
12%

ChiroTouch Customer Research

What is your preferred method of getting content and receiving inbound messages?

Emails / Newsletters
83%
Phone Calls
42%
Text Messages
38%
Webinars
20%
Social Media
19%
Websites / Blogs
12%
Podcasts
8%
Video Calls
4%
Print Magazines
0%

ChiroTouch Customer Research

Which of the following areas would you say are significant concerns for your practice?

Attracting New Patients
52%
Practice Profitability
52%
Patient Retention
51%
Practice/Staff Efficiency
51%
Cash Flow
34%
Opening a New Location
12%
Starting a New Practice
3%

ChiroTouch Customer Research

There’s a positive outlook on patient visits, with 66% expecting an increase.

When business is back to normal, your patient visits per day will…

Decrease: 6%
Stay the same: 28%
Increase: 66%

ChiroTouch Customer Research

75% of practices will be operating at 100% by Q4

When do you believe your practice will be at operating at 100%?

I'm currently practicing at 100%
30%
By Q3 2020
26%
By Q4 2020
19%
Unsure
14%
Sometime 2021
10%
Never again
1%

ChiroTouch Customer Research

The expected biggest expense this year is people.

Moving forward to 2020, which items do you expect your expenses to go towards?

Personel (eg: Office Staff, Chiropractic Assistant, Biller)
82%
Equipment (eg: Chiropractic table, massage chair)
30%
Hardware (eg: computer, iPad)
27%
Software
15%
Third Party Consultant
10%
Furniture (eg: desk, lamp, chair)
8%
Other
20%

ChiroTouch Customer Research

Ways practices have adjusted to stay in communication with patients…

What have you done differently in communicating with your patients in this new environment?

Sending Emails
52%
Updating Social Media
52%
Sending Text Messages
43%
Making Phone Calls
42%
I haven't changed anything
24%
Making Video Calls
7%
Other
9%

ChiroTouch Customer Research

The top services considered to improve and maintain patient communication…

Has COVID-19 influenced your consideration of offering other services? If so, what?

Texting Services
45%
Emailing System
29%
Virtual Exercises
28%
Social Media Management Tool
26%
Online Appointments
24%
Telehealth
22%
Mobile Apps
14%

ChiroTouch Customer Research

The biggest challenge facing practices is the decline in appointments due to patients being fearful

Please rate your challenges in the following areas:

Very easy Easy Neither easy or challenging Challenging Very Challenging

Not being able to physically see patients
Less appointments because patients are fearful
The delay or lack of payments from insurance
Insufficient communication with patients
Fewer hours of operation making it difficult to schedule appointments

ChiroTouch Customer Research

Time spent on staff training and business management increased, while services decreased

How has your practice lifestyle changed with more downtime to spend on other areas of your practice?

Significantly decreased Decreased Stayed the same Increased Significantly increased

Regular services for patients
Training for office staff
Education for patients
Collection of payments
Business management

ChiroTouch Customer Research

83% of customers with CTPayments have seen an improvement in patient flow, a 6% increase from those who do not have CTPayments.

Describe the level of improvement you have achieved in your practice relating to the following ChiroTouch features.

Exceptional improvement Good improvement Some improvement Slight improvement No improvement

Billing
Scheduling
Patient flow
Claims
Charting / SOAP Notes

ChiroTouch Customer Research

Our support team gets good and great ratings!

We are proud to offer 100% US-based phone support. Please rate our phone support on the quality of the following:

Great Good Okay

Knowledge
Wait times
Friendliness
Level of concern

ChiroTouch Customer Research

Speed and quality are the top reasons for our M&S customers

What impacted your decision to renew ChiroTouch Maintenance and Support?

Support timely access
50%
Support quality
46%
Value received from new features and enhancements in software releases
39%
Needed additional training for existing staff
21%
Use or addition of ancillary services
17%
Needed new staff training
16%
Promotional price offer
7%

ChiroTouch Customer Research

M&S is useful in every aspect of the practice

Which of the factors below do you prioritize when you consider utilizing ChiroTouch Maintenance and Support?

You never know what will happen and I want peace of mind
49%
Need for advice on the technical and networking end
47%
Ongoing need for software help and advice for new staff
47%
Interested in new software updates to enhance my practice
42%
Need for advice and day-to-day help with software usage
42%
Interested in adding computers and/or iPads to my clinic
17%

ChiroTouch Customer Research

81% of our Cash/Wellness practices have M&S for peace of mind they’re in good hands.

What benefits have you seen from using Maintenance and Support from ChiroTouch?

Peace of mind that help is available when I need it for my practice software
81%
More compliant
33%
Staff is trained and operating more efficiently
29%
Regularly caught up on documentation
25%
See more patients
15%
Practice profitability
11%
More personal time
9%
Other
9%

ChiroTouch Customer Research

All-in-one dashboard and ease of use are the 2 top reasons why our customers chose ChiroTouch

What features most impacted your decision to purchase ChiroTouch?

All-in-one dashboard
44%
Native iPad integration
22%
Unlimited phone and chat support
26%
Personal 1-on-1 training
21%
Rich feature set addressing the full practice functionality
18%
Ease of use
46%
Quantity of pre-set Macros, office reports, stats and analytics
26%
Implementation process that is manageable and clear
21%

ChiroTouch Customer Research

42% of ChiroFusion users switched to ChiroTouch for its All-In-One Dashboard and Ease of Use

What features most impacted your decision to switch to ChiroTouch from ChiroFusion?

Ease of use
42%
All-in-one dashboard
42%
Quantity of pre-set Macros, office reports, stats and analytics
33%
On-premise solution (vs. a cloud product)
25%



More Research on ChiroTouch