TechValidate Research on ChiroTouch

51 Charts – Page 1 of 2


ChiroTouch Customer Research

Which external factors drove your decision to subscribe to CTPayments?

Integration with ChiroTouch
87%
Fairly priced
9%
Referral from friend
4%
Reputation of service
4%
Other
14%

ChiroTouch Customer Research

Please rate your satisfaction on the following aspects:

Exceptional Great Good OK

Timely payments
Payment process efficiency
Payment posting accuracy
Patient Satisfaction
Payment flexibility

ChiroTouch Customer Research

What benefits have you seen from using CTPayments?​

Easily accept payments
73%
Less stress for office staff
42%
More efficient practice
39%
More payment options for patients
39%
Improvement in-office workflow
38%
Organized and accurate payment system
38%
Getting paid on time
33%
Increase in productivity
33%
Happier patients
18%
Other
11%

ChiroTouch Customer Research

Describe the level of improvement you have seen in the following areas since implementing CTPayments.​

Exceptional Good Improvement Little Improvement No Change

Timely payments
Payment process efficiency
Payment posting accuracy
Patient Satisfaction
Payment flexibility

ChiroTouch Customer Research

How long did it take for your practice to begin using CTPayments?

<1 week: 54%
2 weeks: 22%
3 weeks: 8%
4 weeks: 16%

ChiroTouch Customer Research

What different ways to accept payments were most important for your decision to subscribe to CTPayments?

Accept patient payments in person with a credit card terminal
78%
Accept patient payments manual key-in from phone
38%
Accept patient payments directly from patients’ checking/savings account
28%
Accept patient payments via ApplePay or Google Pay
23%
Other
11%

ChiroTouch Customer Research

What features were most important for your decision to subscribe to CTPayments?

Integration with ChiroTouch
86%
Post automatically in patients’ accounts within ChiroTouch
65%
Save a card on file to make future payments simple
53%
Schedule and automate recurring payments for wellness plans
26%
Send statement notifications for patients to pay at their convenience
26%
Update system automatically on expired, lost/stolen and reissued credit cards
16%
Other
5%

ChiroTouch Customer Research

What features were most important for your decision to subscribe to CTPayments?

Integration with ChiroTouch
86%
Post automatically in patients’ accounts within ChiroTouch
65%
Save a card on file to make future payments simple
53%
Schedule and automate recurring payments for wellness plans
26%
Send statement notifications for patients to pay at their convenience
26%
Update system automatically on expired, lost/stolen and reissued credit cards
16%
Other
5%

ChiroTouch Customer Research

What features were most important for your decision to subscribe to CTPayments?

Integration with ChiroTouch
86%
Post automatically in patients’ accounts within ChiroTouch
65%
Save a card on file to make future payments simple
53%
Schedule and automate recurring payments for wellness plans
26%
Update system automatically on expired, lost/stolen and reissued credit cards
16%
Send statement notifications for patients to pay at their convenience
26%
Other
5%

ChiroTouch Customer Research

What system were you using prior to CTPayments?

None
29%
Square
15%
Bluefin
10%
Fortis
9%
Cash Practice
8%
Clover
2%
Rectangle
1%
Other
34%

ChiroTouch Customer Research

What concerns were you seeking to address when you subscribed to CTPayments?

The ability to integrate directly with ChiroTouch
74%
Option for patients to save their credit card details on file
39%
The ability to accept different forms of payment
30%
An easy way to notify patients of their outstanding balance
26%
The ability to create/sign agreements for subscriptions & payment plans
19%
Option for patients to pay in full or in installments
16%
The ability to update expired, lost, or stolen patient credit card details
11%
Other
17%

ChiroTouch Customer Research

Easily Accept Payments with CTPayments

What benefits have you seen from using CTPayments?​

Easily accept payments
72%
Less stress for office staff
43%
More efficient practice
40%
More payment options for patients
40%
Improvement in-office workflow
38%
Organized and accurate payment system
38%
Getting paid on time
34%
Increase in productivity
33%
Happier patients
18%
Other
11%

ChiroTouch Customer Research

After using CTAppointments, majority of chiropractors have seen good improvement in their calendar management and scheduling process.

Describe the level of improvement you have seen in the following areas  since implementing CTAppointments.:

Exceptional Good Little None

Appointment
Staff Coordination
Practice Organization
Staff Interaction
Patient Interaction

ChiroTouch Customer Research

Customers have seen significant improvement in various areas of their practice with CTAppointments.

Describe the level of improvement you have seen in the following areas  since implementing CTAppointments.:

Exceptional Good Little None

Calendar Management
Scheduling Process
Staff Coordination
Practice Organization
Patient Interaction
Appointment
Staff Interaction
Patient Satisfaction

ChiroTouch Customer Research

How likely are you to attend the Florida Chiropractic Association’s The National show happening in Orlando, Fla., Aug. 27 – 30, 2020?

Very likely: 4%
Not very likely: 84%
Undecided: 11%

ChiroTouch Customer Research

How likely are you to attend an in-person chiropractic event of 50 people or more from July through December 2020?

Very likely
40%
Not very likely
36%
Undecided
23%

ChiroTouch Customer Research

How many in-person chiropractic events of 50 people or more have you actually attended since March 2020?

0
93%
1
6%
2
0%
3
0%
4 or more
2%

ChiroTouch Customer Research

Before COVID-19, how many in-person chiropractic events of 50 people or more were you planning on attending this year?

0
25%
1
24%
2
25%
3
10%
4 or more
15%

ChiroTouch Customer Research

How many chiropractic in-person events, including state association conferences or other industry meetings of 50 people or more, did you attend last year?

0
33%
1
26%
2
19%
3
10%
4 or more
11%

ChiroTouch Customer Research

Are you practicing today?

Yes, I'm practicing in the office
94%
Yes, but in a different location
5%
No, I am not practicing and will resume at my previous location once the stay home order is lifted
1%
No, I am not practicing and will not reopen
0%
No, I am not practicing and will resume in a different location once the stay home order is lifted
0%

ChiroTouch Customer Research

What assistance programs have you requested or have been granted with?

PPP
86%
SBA
38%
Landlord
12%
Insurance
7%
Credit Card
5%
Professional Association
3%
Utilities
1%
Computer Systems
0%
Other
8%

ChiroTouch Customer Research

Which of the following statements best reflects your outlook on practice revenue in 2020?

My practice revenue will decrease by more than 50%
7%
My practice revenue will decrease by less than 50%
56%
My practice revenue will remain the same
19%
My practice revenue will increase by less than 50%
12%
My practice revenue will increase by more than 50%
5%

ChiroTouch Customer Research

Assuming public health guidance allows gatherings and travel, when do you anticipate being comfortable traveling to industry events/meetings?

Right now
32%
Q3 2020
14%
Q4 2020
16%
Sometime 2021
17%
Never again
0%
Unsure
20%

ChiroTouch Customer Research

If your practice is doing telehealth, what are your use cases?

I do not use telehealth
88%
Patient Discussion
12%
Video Programs (Exercise, Stretching, Yoga, etc.)
7%
Video Exams
5%
Educational Content
4%
Other
1%

ChiroTouch Customer Research

Once the stay-at-home order has been lifted, how do you view your patient relationship?

Better: 42%
Same: 56%
Worse: 2%

ChiroTouch Customer Research

What is your preferred method of getting content and receiving inbound messages?

Phone Calls
42%
Emails / Newsletters
83%
Text Messages
38%
Social Media
19%
Video Calls
4%
Podcasts
8%
Webinars
20%
Print Magazines
0%
Websites / Blogs
12%

ChiroTouch Customer Research

What is your preferred method of getting content and receiving inbound messages?

Emails / Newsletters
83%
Phone Calls
42%
Text Messages
38%
Webinars
20%
Social Media
19%
Websites / Blogs
12%
Podcasts
8%
Video Calls
4%
Print Magazines
0%

ChiroTouch Customer Research

Which of the following areas would you say are significant concerns for your practice?

Attracting New Patients
52%
Practice Profitability
52%
Patient Retention
51%
Practice/Staff Efficiency
51%
Cash Flow
34%
Opening a New Location
12%
Starting a New Practice
3%

ChiroTouch Customer Research

There’s a positive outlook on patient visits, with 66% expecting an increase.

When business is back to normal, your patient visits per day will…

Decrease: 6%
Stay the same: 28%
Increase: 66%

ChiroTouch Customer Research

75% of practices will be operating at 100% by Q4

When do you believe your practice will be at operating at 100%?

I'm currently practicing at 100%
30%
By Q3 2020
26%
By Q4 2020
19%
Unsure
14%
Sometime 2021
10%
Never again
1%



More Research on ChiroTouch