TechValidate Research on ChiroTouch

240 Case Studies – Page 2 of 8


ChiroTouch Case Study

Medicare practice

Introduction

This case study of a small business health care company is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Easy to use, preloaded templates.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reasons:
    • Migrate to electronic health records (E.H.R.)
    • Meet compliance such as HIPAA and MACRA/MIPS
    • Address lack of time to keep up with business and personal life
  • Was using a combination of different software (billing/scheduling) and paper-based methods prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has a Medicare practice.
  • Decided to use ChiroTouch because of the following:
    • A referral from a friend or colleague
  • Is using the following ChiroTouch products and services:
    • ChiroTouch E.H.R. Practice Management Software
  • Decided to purchase ChiroTouch for the following features:
    • All-in-one dashboard
    • Native iPad integration
    • Unlimited phone and chat support
    • Ease of use
    • On-premise solution (vs. a cloud product)
    • Quantity of pre-set Macros, office reports, stats and analytics
    • Implementation process that is manageable and clear

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following benefits from using ChiroTouch:
    • More personal time
    • Staff is regularly caught up on charting / SOAP notes
    • Increased quantity of patients treated
    • Improved staff communication
    • Less hassle vs. paper-based systems
    • More mobility with iPad apps
  • Has seen the following level of improvement in their practice since using ChiroTouch:
    • Billing: some improvement
    • Scheduling: some improvement
    • Patient flow: good improvement
    • Claims: good improvement
    • Charting / SOAP Notes: exceptional improvement
  • Rated their satisfaction with the following Support Department aspects:
    • Technical expertise: very good
    • Wait times: very good
    • Friendliness: exceptional
    • Total chat support experience: exceptional
    • Total phone support experience: exceptional
  • Reports that ChiroTouch’s 15-second SOAP notes save them 20-40 hours per month.

ChiroTouch Case Study

Small Business Health Care Company

Introduction

This case study of a small business health care company is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reasons:
    • Improve in-office workflows such as billing, scheduling and case management
    • Improve billing and coding posture
  • Was using Chiro8000 prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has a Family/pediatric wellness practice.
  • Decided to use ChiroTouch because of the following:
    • A referral from a friend or colleague
  • Is using the following ChiroTouch products and services:
    • CTIntake Premium 2.0 intake forms
    • CTSecure daily backup
  • Decided to purchase ChiroTouch for the following features:
    • All-in-one dashboard
    • Unlimited phone and chat support

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following benefits from using ChiroTouch:
    • Staff is regularly caught up on charting / SOAP notes
    • Improved staff communication
    • Less hassle vs. paper-based systems
    • More mobility with iPad apps
  • Has seen the following level of improvement in their practice since using ChiroTouch:
    • Billing: good improvement
    • Scheduling: good improvement
    • Patient flow: good improvement
    • Claims: good improvement
    • Charting / SOAP Notes: good improvement
  • Rated their satisfaction with the following Support Department aspects:
    • Technical expertise: exceptional
    • Wait times: exceptional
    • Friendliness: exceptional
    • Total chat support experience: exceptional
    • Total phone support experience: exceptional
  • Reports that ChiroTouch’s 15-second SOAP notes save them 10-20 hours per month.

ChiroTouch Case Study

Ninja Billing

Introduction

This case study of Ninja Billing is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

“The use of the software is easy!”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reasons:
    • Achieve growth potential of their practice
  • Was using Eclipse prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has a cash, PI, Insurance, Medicare, and Family/Pediatric Wellness practice.
  • Decided to use ChiroTouch because of the following:
    • The billing and ease of use for front end/providers
  • Is using the following ChiroTouch products and services:
    • ChiroTouch E.H.R. Practice Management Software
    • A maintenance and support service agreement
    • CTInTouch patient communication tools
  • Decided to purchase ChiroTouch for the following features:
    • Ease of use
    • Quantity of pre-set Macros, office reports, stats and analytics

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following benefits from using ChiroTouch:
    • More personal time
    • Staff is regularly caught up on charting / SOAP notes
    • Practice profitability
    • Improved staff communication
    • Less hassle vs. paper-based systems
    • More mobility with iPad apps
  • Has seen the following level of improvement in their practice since using ChiroTouch:
    • Billing: exceptional improvement
    • Scheduling: some improvement
    • Patient flow: good improvement
    • Claims: exceptional improvement
    • Charting / SOAP Notes: exceptional improvement
  • Rated their satisfaction with the following Support Department aspects:
    • Technical expertise: very good

ChiroTouch Case Study

Switched from Eclipse

Introduction

This case study of a small business health care company is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“I can always get answers quickly. Your techs are the best!”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reasons:
    • Migrate to electronic health records (E.H.R.)
    • Improve in-office workflows such as billing, scheduling and case management
    • Improve billing and coding posture
  • Was using Eclipse prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has a Insurance practice.
  • Decided to use ChiroTouch because of the following:
    • A referral from a chiropractic coach or business coach
  • Is using the following ChiroTouch products and services:
    • CTProClear clearinghouse service
    • CTVerify insurance service
    • CTSecure daily backup
  • Decided to purchase ChiroTouch for the following features:
    • Unlimited phone and chat support
    • Personal 1-on-1 training
    • Ease of use
    • Quantity of pre-set Macros, office reports, stats and analytics
    • Implementation process that is manageable and clear

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following benefits from using ChiroTouch:
    • Improved staff communication
    • Improved compliance posture
    • More mobility with iPad apps
    • Easier interactions with 3rd parties such as insurance or state bodies
  • Has seen the following level of improvement in their practice since using ChiroTouch:
    • Billing: good improvement
    • Scheduling: exceptional improvement
    • Patient flow: exceptional improvement
    • Claims: good improvement
    • Charting / SOAP Notes: some improvement
  • Rated their satisfaction with the following Support Department aspects:
    • Technical expertise: exceptional
    • Friendliness: exceptional
    • Total chat support experience: exceptional
    • Total phone support experience: exceptional
  • Reports that ChiroTouch’s 15-second SOAP notes save them 10-20 hours per month.

ChiroTouch Case Study

Front Office Manager

Introduction

This case study of a small business health care company is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Great product.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reasons:
    • Set up their practice for the first time
  • Was using Smart Cloud prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has a Insurance practice.
  • Decided to use ChiroTouch because of the following:
    • A referral from a friend or colleague
  • Is using the following ChiroTouch products and services:
    • A maintenance and support service agreement
  • Decided to purchase ChiroTouch for the following features:
    • Ease of use

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following benefits from using ChiroTouch:
    • Staff is regularly caught up on charting / SOAP notes
  • Has seen the following level of improvement in their practice since using ChiroTouch:
    • Billing: good improvement
    • Scheduling: good improvement
    • Patient flow: good improvement
    • Claims: good improvement
    • Charting / SOAP Notes: good improvement
  • Rated their satisfaction with the following Support Department aspects:
    • Technical expertise: exceptional
    • Wait times: exceptional
    • Friendliness: exceptional
    • Total chat support experience: exceptional
    • Total phone support experience: exceptional
  • Reports that ChiroTouch’s 15-second SOAP notes save them 20-40 hours per month.

ChiroTouch Case Study

The Balanced Atlas

Introduction

This case study of The Balanced Atlas is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reason:
    • Set up their practice for the first time
  • Was not using other software prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has a cash practice.
  • Decided to use ChiroTouch because of the following:
    • Its reputation as a market leader
  • Is using the following ChiroTouch products and services:
    • A maintenance and support service agreement
    • CTInTouch patient communication tools
  • Decided to purchase ChiroTouch for the following features:
    • Native iPad integration
    • Unlimited phone and chat support

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following benefits from using ChiroTouch:
    • More mobility with iPad apps
  • Has seen the following level of improvement in their practice since using ChiroTouch:
    • Scheduling: good improvement
    • Patient flow: good improvement
    • Charting / SOAP Notes: some improvement
  • Rated their satisfaction with the following Support Department aspects:
    • Technical expertise: very good
    • Friendliness: exceptional
    • Total chat support experience: exceptional
    • Total phone support experience: exceptional

ChiroTouch Case Study

Hardy Chiropractic

Introduction

This case study of Hardy Chiropractic is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

“Great software and great support!”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reason:
    • Improve in-office workflows such as billing, scheduling and case management
  • Was using Greycat prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has a Insurance practice.
  • Decided to use ChiroTouch because of the following:
    • A referral from a friend or colleague
  • Is using the following ChiroTouch products and services:
    • A maintenance and support service agreement
    • CTInTouch patient communication tools
  • Decided to purchase ChiroTouch for the following features:
    • All-in-one dashboard
    • Native iPad integration
    • Unlimited phone and chat support
    • Personal 1-on-1 training
    • Ease of use

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following benefits from using ChiroTouch:
    • More personal time
    • Staff is regularly caught up on charting / SOAP notes
    • Improved staff communication
    • Less hassle vs. paper-based systems
    • More mobility with iPad apps
  • Has seen the following level of improvement in their practice since using ChiroTouch:
    • Billing: exceptional improvement
    • Scheduling: exceptional improvement
    • Patient flow: good improvement
    • Claims: exceptional improvement
    • Charting / SOAP Notes: exceptional improvement
  • Rated their satisfaction with the following Support Department aspects:
    • Technical expertise: exceptional
    • Wait times: exceptional
    • Friendliness: exceptional
    • Total chat support experience: exceptional
    • Total phone support experience: exceptional

ChiroTouch Case Study

West Charleston Chiropractic

Introduction

This case study of West Charleston Chiropractic is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Was using SmartCloud prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has a Insurance practice.
  • Decided to purchase ChiroTouch for the following features:
    • Unlimited phone and chat support
    • Personal 1-on-1 training
    • Ease of use

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following level of improvement in their practice since using ChiroTouch:
    • Billing: good improvement
    • Scheduling: good improvement
    • Charting / SOAP Notes: good improvement
  • Rated their satisfaction with the following Support Department aspects:
    • Technical expertise: exceptional
    • Wait times: exceptional
    • Total chat support experience: exceptional
    • Total phone support experience: exceptional

ChiroTouch Case Study

Andrew J. Hull, D.C., P.A.

Introduction

This case study of Andrew J. Hull, D.C., P.A. is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

“ChiroTouch is very user-friendly and great customer service when we have issues. I highly recommend ChiroTouch for any Chiro-Medical office!!”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reasons:
    • Migrate to electronic health records (E.H.R.)
    • Stop falling behind on charting
    • Improve in-office workflows such as billing, scheduling and case management
  • Was using Autumn 8 prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has a cash, PI, Insurance, Medicare, and Family/Pediatric Wellness practice.
  • Decided to use ChiroTouch because of the following:
    • Demonstration at Fl National Convention
  • Is using the following ChiroTouch products and services:
    • ChiroTouch E.H.R. Practice Management Software
    • A maintenance and support service agreement
    • CTIntake Premium 2.0 intake forms
    • CTSecure daily backup
    • CTInTouch patient communication tools
  • Decided to purchase ChiroTouch for the following features:
    • All-in-one dashboard
    • Unlimited phone and chat support
    • Personal 1-on-1 training
    • Rich feature set addressing the full practice functionality
    • Ease of use
    • On-premise solution (vs. a cloud product)

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following benefits from using ChiroTouch:
    • Staff is regularly caught up on charting / SOAP notes
    • Increased quantity of patients treated
    • Improved staff communication
    • Less hassle vs. paper-based systems
  • Has seen the following level of improvement in their practice since using ChiroTouch:
    • Billing: some improvement
    • Scheduling: good improvement
    • Patient flow: exceptional improvement
    • Claims: exceptional improvement
    • Charting / SOAP Notes: good improvement
  • Rated their satisfaction with the following Support Department aspects:
    • Technical expertise: exceptional
    • Wait times: very good
    • Friendliness: exceptional
    • Total chat support experience: exceptional
    • Total phone support experience: exceptional

ChiroTouch Case Study

Main Street Chiropractic

Introduction

This case study of Main Street Chiropractic is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

“Convenient, love most of it, worth recommending!”

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has a cash practice.
  • Is using the following ChiroTouch products and services:
    • ChiroTouch E.H.R. Practice Management Software
    • CTProBill revenue cycle management solution

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following benefits from using ChiroTouch:
    • More personal time
    • Staff is regularly caught up on charting / SOAP notes
    • Practice profitability
    • Increased quantity of patients treated
    • Increased retention of existing clients
    • Improved staff communication
    • Improved compliance posture
    • Less hassle vs. paper-based systems
    • Easier interactions with 3rd parties such as insurance or state bodies
  • Has seen the following level of improvement in their practice since using ChiroTouch:
    • Billing: exceptional improvement
    • Scheduling: exceptional improvement
    • Patient flow: exceptional improvement
    • Claims: exceptional improvement
    • Charting / SOAP Notes: exceptional improvement
  • Rated their satisfaction with the following Support Department aspects:
    • Technical expertise: exceptional
    • Wait times: exceptional
    • Friendliness: exceptional
    • Total chat support experience: exceptional
    • Total phone support experience: exceptional
  • Reports that ChiroTouch’s 15-second SOAP notes save them 20-40 hours per month.

ChiroTouch Case Study

Daniel C. Cox, DC, PC

Introduction

This case study of Daniel C. Cox, DC, PC is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

“There are a number of different reasons, the first I would say would be the ease of use of the system.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reasons:
    • Migrate to electronic health records (E.H.R.)
    • Improve in-office workflows such as billing, scheduling and case management
    • Meet compliance such as HIPAA and MACRA/MIPS
    • Improve billing and coding posture
  • Was using Payfast prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • We are a mixture of private injury, insurance, and medicare practice.
  • Decided to use ChiroTouch because of the following:
    • A referral from a friend or colleague
    • Markson Connection
  • Is using the following ChiroTouch products and services:
    • ChiroTouch E.H.R. Practice Management Software
    • CTSecure daily backup
  • Decided to purchase ChiroTouch for the following features:
    • All-in-one dashboard
    • Unlimited phone and chat support
    • Personal 1-on-1 training
    • Ease of use

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following benefits from using ChiroTouch:
    • Staff is regularly caught up on charting / SOAP notes
    • Practice profitability
    • Increased quantity of patients treated
    • Improved staff communication
    • Improved compliance posture
    • Less hassle vs. paper-based systems
  • Has seen the following level of improvement in their practice since using ChiroTouch:
    • Billing: exceptional improvement
    • Scheduling: exceptional improvement
    • Patient flow: exceptional improvement
    • Claims: exceptional improvement
    • Charting / SOAP Notes: exceptional improvement
  • Rated their satisfaction with the following Support Department aspects:
    • Technical expertise: exceptional
    • Wait times: exceptional
    • Friendliness: exceptional
    • Total chat support experience: very good
  • Reports that ChiroTouch’s 15-second SOAP notes save them more than 40 hours per month.

ChiroTouch Case Study

Back 2 Health Chiropractic, Pa

Introduction

This case study of Back 2 Health Chiropractic, PA is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

I have been very impressed with the customer service and the way the software operates.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reasons:
    • Had Future Health and made the switch
  • Was using Future Health prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has an Insurance practice.
  • Decided to use ChiroTouch because of the following:
    • Its reputation as a market leader
    • Online software review sites
    • Social media
    • A promotional offer
  • Is using the following ChiroTouch products and services:
    • ChiroTouch E.H.R. Practice Management Software
  • Decided to purchase ChiroTouch for the following features:
    • All-in-one dashboard
    • Rich feature set addressing the full practice functionality
    • Ease of use
    • On-premise solution (vs. a cloud product)
    • Quantity of pre-set Macros, office reports, stats and analytics
    • Implementation process that is manageable and clear

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following benefits from using ChiroTouch:
    • More personal time
    • Staff is regularly caught up on charting / SOAP notes
  • Has seen the following level of improvement in their practice since using ChiroTouch:
    • billing: good improvement
    • scheduling: some improvement
    • patient flow: good improvement
    • claims: exceptional improvement
    • charting / SOAP Notes: exceptional improvement
  • Rated their satisfaction with the following Support Department aspects:
    • technical expertise: exceptional
    • wait times: very good
    • friendliness: exceptional
    • total chat support experience: exceptional
    • total phone support experience: exceptional
  • Reports that ChiroTouch’s 15-second SOAP notes save them 20-40 hours per month.

ChiroTouch Case Study

Isdale Chiropractic

Introduction

This case study of Isdale Chiropractic is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

“ChiroTouch is awesome! Huge time saver. Very easy to change/add once you learn the procedure.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reason:
    • Migrate to electronic health records (E.H.R.)
  • Was using EZ Bis prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has a cash practice.
  • Decided to use ChiroTouch because of the following:
    • A referral from a friend or colleague
  • Is using the following ChiroTouch products and services:
    • ChiroTouch E.H.R. Practice Management Software
    • A maintenance and support service agreement
    • CTProClear clearinghouse service
    • CTPayments
    • CTVerify insurance service
    • CTIntake Premium 2.0 intake forms
    • CTInTouch patient communication tools
  • Decided to purchase ChiroTouch for the following features:
    • Native iPad integration
    • Rich feature set addressing the full practice functionality
    • Ease of use
    • On-premise solution (vs. a cloud product)
    • Quantity of pre-set Macros, office reports, stats and analytics

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following benefits from using ChiroTouch:
    • More personal time
    • Staff is regularly caught up on charting / SOAP notes
    • Practice profitability
    • Increased retention of existing clients
    • Improved staff communication
    • Improved compliance posture
    • Less hassle vs. paper-based systems
    • More mobility with iPad apps
    • Easier interactions with 3rd parties such as insurance or state bodies
  • Has seen the following level of improvement in their practice since using ChiroTouch:
    • Billing: good improvement
    • Scheduling: good improvement
    • Patient flow: good improvement
    • Claims: good improvement
    • Charting / SOAP Notes: exceptional improvement
  • Rated their satisfaction with the following Support Department aspects:
    • Technical expertise: very good
    • Wait times: very good
    • Friendliness: exceptional
    • Total phone support experience: very good
  • Reports that ChiroTouch’s 15-second SOAP notes save them 20-40 hours per month.

ChiroTouch Case Study

Mc Clelland Chiropractic Clinic

Introduction

This case study of McClelland Chiropractic Clinic is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reasons:
    • Migrate to electronic health records (E.H.R.)
    • Improve in-office workflows such as billing, scheduling and case management
    • Meet compliance such as HIPAA and MACRA/MIPS
  • Was using no software prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has an Insurance practice.
  • Decided to use ChiroTouch because of the following:
    • Its reputation as a market leader
    • A referral from a friend or colleague
  • Is using the following ChiroTouch products and services:
    • ChiroTouch E.H.R. Practice Management Software
    • A maintenance and support service agreement
    • CTSecure daily backup
  • Decided to purchase ChiroTouch for the following features:
    • All-in-one dashboard
    • Unlimited phone and chat support
    • Personal 1-on-1 training
    • Ease of use
    • Quantity of pre-set Macros, office reports, stats, and analytics

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following benefits from using ChiroTouch:
    • Improved compliance posture
    • Less hassle vs. paper-based systems
  • Has seen the following level of improvement in their practice since using ChiroTouch:
    • billing: good improvement
    • scheduling: good improvement
    • patient flow: exceptional improvement
    • claims: good improvement
    • charting / SOAP Notes: exceptional improvement
  • Rated their satisfaction with the following Support Department aspects:
    • technical expertise: exceptional
    • wait times: very good
    • friendliness: exceptional
    • total chat support experience: very good
    • total phone support experience: very good

ChiroTouch Case Study

Billing Specialist from Gateway Chiropractic made the switch from Medisoft

Introduction

This case study of Gateway Chiropractic is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reasons:
    • Migrate to electronic health records (E.H.R.)
    • Address lack of time to keep up with business and personal life
  • Was using Medisoft prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has an insurance practice.
  • Decided to use ChiroTouch because of the following:
    • A referral from a friend or colleague
  • Is using the following ChiroTouch products and services:
    • ChiroTouch E.H.R. Practice Management Software
    • CTIntake Premium 2.0 intake forms
  • Decided to purchase ChiroTouch for the following features:
    • Native iPad integration
    • Unlimited phone and chat support
    • Quantity of pre-set Macros, office reports, stats, and analytics

Results

The surveyed company achieved the following results with ChiroTouch:

  • Rated their satisfaction with the following Support Department aspects:
    • Technical expertise: exceptional
    • Friendliness: very good
    • Total phone support experience: exceptional

ChiroTouch Case Study

Health Connections Family Chiropractic

Introduction

This case study of Health Connections Family Chiropractic is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

Reviewed 5 different programs and this one was the most recommended.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reasons:
    • Achieve growth potential of their practice
    • Improve in-office workflows such as billing, scheduling and case management
    • Improve billing and coding posture
  • Was using no software prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has a cash practice.
  • Decided to use ChiroTouch because of the following:
    • Its reputation as a market leader
  • Is using the following ChiroTouch products and services:
    • ChiroTouch E.H.R. Practice Management Software
  • Decided to purchase ChiroTouch for the following features:
    • All-in-one dashboard
    • Rich feature set addressing the full practice functionality
    • Ease of use

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following level of improvement in their practice since using ChiroTouch:
    • Scheduling: good improvement
    • Patient flow: good improvement
  • Rated their satisfaction with the following Support Department aspects:
    • Total chat support experience: very good
    • Total phone support experience: very good

ChiroTouch Case Study

Family Chiropractic

Introduction

This case study of Family Chiropractic is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

It is SO easy to program the macros to say exactly what you want your chart notes to say in the push of a button. The ease of use in the whole program is amazing!

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reasons:
    • Migrate to electronic health records (E.H.R.)
  • Was using GSR prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has an Insurance practice.
  • Decided to use ChiroTouch because of the following:
    • Ease of use and how easy each component interacts with any other component.
  • Is using the following ChiroTouch products and services:
    • ChiroTouch E.H.R. Practice Management Software
    • A maintenance and support service agreement
  • Decided to purchase ChiroTouch for the following features:
    • Unlimited phone and chat support
    • Ease of use
    • On-premise solution (vs. a cloud product)
    • Implementation process that is manageable and clear

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following benefits from using ChiroTouch:
    • Less hassle vs. paper-based systems
  • Has seen the following level of improvement in their practice since using ChiroTouch:
    • Billing: exceptional improvement
    • Scheduling: good improvement
    • Claims: exceptional improvement
    • Charting / SOAP Notes: exceptional improvement
  • Rated their satisfaction with the following Support Department aspects:
    • Technical expertise: exceptional
    • Wait times: very good
    • Friendliness: exceptional
    • Total chat support experience: exceptional
    • Total phone support experience: exceptional

ChiroTouch Case Study

Warnars Chiropractic Center

Introduction

This case study of Warnars Chiropractic Center is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reasons:
    • Migrate to electronic health records (E.H.R.)
    • Improve in-office workflows such as billing, scheduling and case management
    • Improve billing and coding posture
  • Was using eThomas and paper charts prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has an Insurance practice.
  • Decided to use ChiroTouch because of the following:
    • Online software review sites
  • Is using the following ChiroTouch products and services:
    • ChiroTouch E.H.R. Practice Management Software
    • CTSecure daily backup
    • CTInTouch patient communication tools
  • Decided to purchase ChiroTouch for the following features:
    • All-in-one dashboard
    • Ease of use
    • Implementation process that is manageable and clear

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following benefits from using ChiroTouch:
    • Staff is regularly caught up on charting / SOAP notes
    • Improved staff communication
    • Improved compliance posture
    • Less hassle vs. paper-based systems
  • Has seen the following level of improvement in their practice since using ChiroTouch:
    • Billing: exceptional improvement
    • Scheduling: exceptional improvement
    • Claims: exceptional improvement
    • Charting / SOAP Notes: exceptional improvement
  • Rated their satisfaction with the following Support Department aspects:
    • Technical expertise: very good
    • Friendliness: exceptional
    • Total chat support experience: very good
    • Total phone support experience: exceptional

ChiroTouch Case Study

Family Chiropractic Office

Introduction

This case study of Family Chiropractic Office is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reasons:
    • Migrate to electronic health records (E.H.R.)
  • Was using AMS it was awful prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Decided to use ChiroTouch because of the following:
    • A referral from a friend or colleague
  • Is using the following ChiroTouch products and services:
    • ChiroTouch E.H.R. Practice Management Software
    • CTSecure daily backup
  • Decided to purchase ChiroTouch for the following features:
    • Ease of use

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following benefits from using ChiroTouch:
    • Staff is regularly caught up on charting / SOAP notes
    • Improved compliance posture
  • Has seen the following level of improvement in their practice since using ChiroTouch:
    • Charting / SOAP Notes: good improvement
  • Rated their satisfaction with the following Support Department aspects:
    • Technical expertise: exceptional
    • Wait times: very good
    • Friendliness: exceptional
    • Total chat support experience: exceptional
    • Total phone support experience: exceptional

ChiroTouch Case Study

Barbourville Chiropractic Llc

Introduction

This case study of Barbourville Chiropractic LLC is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reasons:
    • Stop falling behind on charting
  • Was using Smart Cloud prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has an Insurance practice.
  • Decided to use ChiroTouch because of the following:
    • A referral from a friend or colleague
  • Is using the following ChiroTouch products and services:
    • ChiroTouch E.H.R. Practice Management Software
    • CTSecure daily backup
  • Decided to purchase ChiroTouch for the following features:
    • All-in-one dashboard
    • Native iPad integration

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following benefits from using ChiroTouch:
    • More personal time
    • Staff is regularly caught up on charting / SOAP notes
  • Has seen the following level of improvement in their practice since using ChiroTouch:
    • Billing: exceptional improvement
    • Scheduling: exceptional improvement
    • Patient flow: exceptional improvement
    • Claims: exceptional improvement
    • Charting / SOAP Notes: exceptional improvement
  • Rated their satisfaction with the following Support Department aspects:
    • Technical expertise: exceptional
    • Wait times: exceptional
    • Friendliness: exceptional
    • Total chat support experience: exceptional
    • Total phone support experience: exceptional
  • Reports that ChiroTouch’s 15-second SOAP notes save them 10-20 hours per month.

ChiroTouch Case Study

Kirkland Life Chiropractic

Introduction

This case study of Kirkland Life Chiropractic is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

It has lots of extra bells and whistles and is the best chiropractic software I can find!

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reasons:
    • Improve in-office workflows such as billing, scheduling and case management
  • Was using Inphase prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has a Insurance practice.
  • Decided to use ChiroTouch because of the following:
    • A referral from a friend or colleague
  • Is using the following ChiroTouch products and services:
    • ChiroTouch E.H.R. Practice Management Software
    • A maintenance and support service agreement
    • CTVerify insurance service
    • CTIntake Premium 2.0 intake forms
    • CTSecure daily backup
    • CTInTouch patient communication tools
  • Decided to purchase ChiroTouch for the following features:
    • All-in-one dashboard
    • Unlimited phone and chat support

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following benefits from using ChiroTouch:
    • Less hassle vs. paper-based systems
    • More mobility with iPad apps
  • Has seen the following level of improvement in their practice since using ChiroTouch:
    • billing: good improvement
    • charting / SOAP Notes: exceptional improvement
  • Rated their satisfaction with the following Support Department aspects:
    • technical expertise: very good
    • friendliness: very good
    • total phone support experience: very good
  • Reports that ChiroTouch’s 15-second SOAP notes save them more than 40 hours per month.

ChiroTouch Case Study

Pick And Grove Chiropractic chooses ChiroTouch over the rest

Introduction

This case study of Pick and Grove Chiropractic is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

Tried other systems, and it is the best.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reasons:
    • Achieve growth potential of their practice
    • Stop falling behind on charting
    • Improve in-office workflows such as billing, scheduling and case management
  • Was using PDS, and macpractice prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has an Insurance practice.
  • Decided to use ChiroTouch because of the following:
    • Have had it before
  • Is using the following ChiroTouch products and services:
    • ChiroTouch E.H.R. Practice Management Software
  • Decided to purchase ChiroTouch for the following features:
    • All-in-one dashboard
    • Personal 1-on-1 training
    • Ease of use
    • Quantity of pre-set Macros, office reports, stats, and analytics
    • Implementation process that is manageable and clear

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following benefits from using ChiroTouch:
    • Staff is regularly caught up on charting / SOAP notes
    • Increased quantity of patients treated
    • Improved staff communication
    • Less hassle vs. paper-based systems
    • More mobility with iPad apps
  • Has seen the following level of improvement in their practice since using ChiroTouch:
    • Billing: good improvement
    • Scheduling: exceptional improvement
    • Patient flow: exceptional improvement
    • Claims: good improvement
    • Charting / SOAP Notes: good improvement
  • Rated their satisfaction with the following Support Department aspects:
    • Technical expertise: exceptional
    • Wait times: very good
    • Friendliness: exceptional
    • Total chat support experience: very good
    • Total phone support experience: exceptional

ChiroTouch Case Study

Previous Eclipse user is now caught up with charting and notes

Introduction

This case study of a small business health care company is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Easy to use and have a lot of colleagues who use it.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reasons:
    • Stop falling behind on charting
  • Was using Eclipse prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has a Family/pediatric wellness practice.
  • Decided to use ChiroTouch because of the following:
    • A referral from a friend or colleague
  • Is using the following ChiroTouch products and services:
    • ChiroTouch E.H.R. Practice Management Software
    • CTSecure daily backup
  • Decided to purchase ChiroTouch for the following features:
    • All-in-one dashboard

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following benefits from using ChiroTouch:
    • Staff is regularly caught up on charting / SOAP notes
    • Less hassle vs. paper-based systems
    • More mobility with iPad apps
  • Has seen the following level of improvement in their practice since using ChiroTouch:
    • Billing: good improvement
    • Scheduling: good improvement
    • Patient flow: exceptional improvement
    • Claims: good improvement
    • Charting / SOAP Notes: exceptional improvement
  • Reports that ChiroTouch’s 15-second SOAP notes save them 20-40 hours per month.

ChiroTouch Case Study

High ratings of 10/10 from this Office Manager

Introduction

This case study of a small business health care company is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“The support is beyond compare. The software is very client friendly and easy to use and understand.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reasons:
    • Improve in-office workflows such as billing, scheduling and case management
    • Improve billing and coding posture
    • Address lack of time to keep up with business and personal life
  • Was using Eclipse prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has a Family/pediatric wellness practice.
  • Decided to use ChiroTouch because of the following:
    • Online software review sites
  • Is using the following ChiroTouch products and services:
    • CTProClear clearinghouse service
    • CTVerify insurance service
    • CTIntake Premium 2.0 intake forms
    • CTSecure daily backup
    • CTInTouch patient communication tools
  • Decided to purchase ChiroTouch for the following features:
    • All-in-one dashboard
    • Ease of use
    • Implementation process that is manageable and clear

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following benefits from using ChiroTouch:
    • More personal time
    • Staff is regularly caught up on charting / SOAP notes
    • Practice profitability
    • Increased quantity of patients treated
    • Improved compliance posture
    • Less hassle vs. paper-based systems
    • More mobility with iPad apps
    • Easier interactions with 3rd parties such as insurance or state bodies
  • Has seen the following level of improvement in their practice since using ChiroTouch:
    • Billing: exceptional improvement
    • Scheduling: exceptional improvement
    • Patient flow: exceptional improvement
    • Claims: exceptional improvement
    • Charting / SOAP Notes: exceptional improvement
  • Rated their satisfaction with the following Support Department aspects:
    • Technical expertise: exceptional
    • Wait times: exceptional
    • Friendliness: exceptional
    • Total chat support experience: exceptional
    • Total phone support experience: exceptional
  • Reports that ChiroTouch’s 15-second SOAP notes save them more than 40 hours per month.

ChiroTouch Case Study

Maple Lake Chiropractic

Introduction

This case study of Maple Lake Chiropractic is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reasons:
    • Set up their practice for the first time
    • Achieve growth potential of their practice
    • Improve in-office workflows such as billing, scheduling and case management
    • Meet compliance such as HIPAA and MACRA/MIPS
  • Was using no software prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has a Family/pediatric wellness practice.
  • Decided to use ChiroTouch because of the following:
    • We used ChiroTouch while working as associate doctors.
  • Is using the following ChiroTouch products and services:
    • ChiroTouch E.H.R. Practice Management Software
    • A maintenance and support service agreement
    • CTSecure daily backup
    • CTInTouch patient communication tools
  • Decided to purchase ChiroTouch for the following features:
    • All-in-one dashboard
    • Unlimited phone and chat support
    • Personal 1-on-1 training

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following benefits from using ChiroTouch:
    • More personal time
    • Staff is regularly caught up on charting / SOAP notes
    • Improved staff communication
    • Less hassle vs. paper-based systems
    • More mobility with iPad apps
    • Easier interactions with 3rd parties such as insurance or state bodies
  • Has seen the following level of improvement in their practice since using ChiroTouch:
    • Billing: good improvement
    • Scheduling: good improvement
    • Patient flow: good improvement
    • Claims: good improvement
    • Charting / SOAP Notes: good improvement
  • Rated their satisfaction with the following Support Department aspects:
    • Technical expertise: exceptional
    • Wait times: exceptional
    • Friendliness: exceptional
    • Total chat support experience: exceptional
    • Total phone support experience: exceptional

ChiroTouch Case Study

We appreciate the love from this DC

Introduction

This case study of a small business health care company is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“I love it!”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reasons:
    • Stop falling behind on charting

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has a Insurance practice.
  • Decided to use ChiroTouch because of the following:
    • A referral from a friend or colleague
  • Is using the following ChiroTouch products and services:
    • ChiroTouch E.H.R. Practice Management Software
    • A maintenance and support service agreement
    • CTProBill revenue cycle management solution
    • CTVerify insurance service
  • Decided to purchase ChiroTouch for the following features:
    • All-in-one dashboard

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following benefits from using ChiroTouch:
    • Staff is regularly caught up on charting / SOAP notes
  • Has seen the following level of improvement in their practice since using ChiroTouch:
    • Charting / SOAP Notes: exceptional improvement
  • Rated their satisfaction with the following Support Department aspects:
    • Technical expertise: very good
    • Friendliness: exceptional
    • Total chat support experience: very good
    • Total phone support experience: exceptional

ChiroTouch Case Study

Gold Standard Healing Center

Introduction

This case study of Gold Standard Healing Center is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

“ChiroTouch is the complete package.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reasons:
    • Stop falling behind on charting
    • Improve in-office workflows such as billing, scheduling and case management
    • Meet compliance such as HIPAA and MACRA/MIPS
    • Address lack of time to keep up with business and personal life
  • Was using no software prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has a Personal injury practice.
  • Decided to use ChiroTouch because of the following:
    • A promotional offer
  • Is using the following ChiroTouch products and services:
    • ChiroTouch E.H.R. Practice Management Software
    • A maintenance and support service agreement
    • CTIntake Premium 2.0 intake forms
    • CTSecure daily backup
    • CTInTouch patient communication tools
  • Decided to purchase ChiroTouch for the following features:
    • All-in-one dashboard
    • Quantity of pre-set Macros, office reports, stats and analytics

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following benefits from using ChiroTouch:
    • Less hassle vs. paper-based systems
  • Has seen the following level of improvement in their practice since using ChiroTouch:
    • Billing: good improvement
    • Scheduling: exceptional improvement
    • Patient flow: exceptional improvement
    • Charting / SOAP Notes: exceptional improvement
  • Rated their satisfaction with the following Support Department aspects:
    • Technical expertise: exceptional
    • Wait times: very good
    • Friendliness: exceptional
    • Total chat support experience: very good
    • Total phone support experience: very good

ChiroTouch Case Study

PI practice likes staying up-to-date with their technology

Introduction

This case study of a small business health care company is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Great program. Easy to use and always being updated.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reasons:
    • Migrate to electronic health records (E.H.R.)
    • Improve in-office workflows such as billing, scheduling and case management
    • Improve billing and coding posture
    • integrating the doctors notes with the billing
  • Was using SOAPe notes and Auto Doc prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has a Personal injury practice.
  • Decided to use ChiroTouch because of the following:
    • Its reputation as a market leader
    • Dr. Brian Weissman
  • Is using the following ChiroTouch products and services:
    • ChiroTouch E.H.R. Practice Management Software
    • A maintenance and support service agreement
    • CTProClear clearinghouse service
    • CTInTouch patient communication tools
  • Decided to purchase ChiroTouch for the following features:
    • All-in-one dashboard
    • Unlimited phone and chat support
    • Personal 1-on-1 training
    • Ease of use
    • Quantity of pre-set Macros, office reports, stats and analytics

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following benefits from using ChiroTouch:
    • Staff is regularly caught up on charting / SOAP notes
    • Easier interactions with 3rd parties such as insurance or state bodies
  • Has seen the following level of improvement in their practice since using ChiroTouch:
    • Billing: good improvement
    • Scheduling: good improvement
    • Patient flow: good improvement
    • Claims: exceptional improvement
    • Charting / SOAP Notes: exceptional improvement
  • Rated their satisfaction with the following Support Department aspects:
    • Technical expertise: very good
    • Total chat support experience: very good
    • Total phone support experience: very good

ChiroTouch Case Study

Active Family & Sports Chiropractic

Introduction

This case study of Active Family & Sports Chiropractic is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reason:
    • Migrate to electronic health records (E.H.R.)
  • Was using a combination of different software (billing/scheduling) and paper-based methods prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has a Insurance practice.
  • Decided to use ChiroTouch because of the following:
    • Its reputation as a market leader
    • A referral from a friend or colleague
  • Is using the following ChiroTouch products and services:
    • ChiroTouch E.H.R. Practice Management Software
    • A maintenance and support service agreement
    • CTProClear clearinghouse service
    • CTIntake Premium 2.0 intake forms
    • CTSecure daily backup
    • CTInTouch patient communication tools
  • Decided to purchase ChiroTouch for the following features:
    • Native iPad integration
    • Unlimited phone and chat support
    • Personal 1-on-1 training
    • Ease of use
    • On-premise solution (vs. a cloud product)
    • Implementation process that is manageable and clear

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following benefits from using ChiroTouch:
    • More personal time
    • Staff is regularly caught up on charting / SOAP notes
    • Improved staff communication
    • Less hassle vs. paper-based systems
    • More mobility with iPad apps
  • Has seen the following level of improvement in their practice since using ChiroTouch:
    • Billing: some improvement
    • Scheduling: good improvement
    • Patient flow: exceptional improvement
    • Claims: exceptional improvement
    • Charting / SOAP Notes: exceptional improvement
  • Rated their satisfaction with the following Support Department aspects:
    • Technical expertise: exceptional
    • Wait times: exceptional
    • Friendliness: exceptional
    • Total chat support experience: exceptional
    • Total phone support experience: exceptional

ChiroTouch Case Study

Ignite Family Chiropractic

Introduction

This case study of Ignite Family Chiropractic is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

“I love the ease of using ChiroTouch.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reasons:
    • Set up their practice for the first time
    • Achieve growth potential of their practice
    • Improve in-office workflows such as billing, scheduling and case management
    • Meet compliance such as HIPAA and MACRA/MIPS
  • Was using no software prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has a family/pediatric wellness practice.
  • Decided to use ChiroTouch because of the following:
    • Its reputation as a market leader
    • A referral from a friend or colleague
    • A referral from a chiropractic coach or business coach
  • Is using the following ChiroTouch products and services:
    • ChiroTouch E.H.R. Practice Management Software
    • CTSecure daily backup
  • Decided to purchase ChiroTouch for the following features:
    • All-in-one dashboard
    • Native iPad integration
    • Personal 1-on-1 training
    • Ease of use
    • On-premise solution (vs. a cloud product)

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following benefits from using ChiroTouch:
    • Staff is regularly caught up on charting / SOAP notes
    • Increased quantity of patients treated
    • More mobility with iPad apps
  • Has seen the following level of improvement in their practice since using ChiroTouch:
    • Billing: exceptional improvement
    • Scheduling: exceptional improvement
    • Patient flow: exceptional improvement
    • Charting / SOAP Notes: exceptional improvement
  • Rated their satisfaction with the following Support Department aspects:
    • Technical expertise: exceptional
    • Wait times: exceptional
    • Friendliness: exceptional
    • Total chat support experience: exceptional
    • Total phone support experience: exceptional
  • Reports that ChiroTouch’s 15-second SOAP notes save them 20-40 hours per month.



More Research on ChiroTouch