TechValidate Research on ChiroTouch


ChiroTouch Case Study

Advantage Chiropractic, P.A.

Introduction

This case study of Advantage Chiropractic, P.A. is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

I love being able to print notes off any time records are requested. Also has helped rid of travel card note taking.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reasons:
    • question about updating since none of my current computers met system requirements for version 7
  • Was using Medisoft and Auto-Doc prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has an insurance practice.
  • Decided to use ChiroTouch because of the following:
    • A referral from a friend or colleague
  • Is using the following ChiroTouch products and services:
    • ChiroTouch E.H.R. Practice Management Software
    • A maintenance and support service agreement
  • Decided to purchase ChiroTouch for the following features:
    • All-in-one dashboard

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following benefits from using ChiroTouch:
    • Improved compliance posture
    • Easier interactions with 3rd parties such as insurance or state bodies
  • Has seen the following level of improvement in their practice since using ChiroTouch:
    • Billing: good improvement
    • Claims: good improvement
    • Charting / SOAP Notes: exceptional improvement
  • Rated their satisfaction with the following Support Department aspects:
    • Technical expertise: very good
    • Friendliness: very good
    • Total chat support experience: very good
    • Total phone support experience: very good




About This Data

This data was sourced directly from verified users of ChiroTouch by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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