TechValidate Research on ChiroTouch


ChiroTouch Case Study

Ford Chiropractic

Introduction

This case study of Ford Chiropractic is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reasons:
    • Improve in-office workflows such as billing, scheduling and case management
    • Meet compliance such as HIPAA and MACRA/MIPS
  • Was using Autumn 8 prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has an insurance practice.
  • Decided to use ChiroTouch because of the following:
    • A referral from a friend or colleague
    • A referral from a chiropractic coach or business coach
    • Its price point
    • Autumn 8 support ending – bought by CT
  • Is using the following ChiroTouch products and services:
    • ChiroTouch E.H.R. Practice Management Software
    • A maintenance and support service agreement
    • CTIntake Premium 2.0 intake forms
    • CTSecure daily backup
  • Decided to purchase ChiroTouch for the following features:
    • All-in-one dashboard
    • Unlimited phone and chat support
    • Personal 1-on-1 training
    • Ease of use

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following benefits from using ChiroTouch:
    • Staff is regularly caught up on charting / SOAP notes
    • Increased quantity of patients treated
    • Improved staff communication
    • Improved compliance posture
    • Less hassle vs. paper-based systems
  • Has seen the following level of improvement in their practice since using ChiroTouch:
    • Billing: exceptional improvement
    • Scheduling: some improvement
    • Patient flow: good improvement
    • Claims: good improvement
    • Charting / SOAP Notes: exceptional improvement
  • Rated their satisfaction with the following Support Department aspects:
    • Technical expertise: exceptional
    • Wait times: exceptional
    • Friendliness: exceptional
    • Total chat support experience: exceptional
    • Total phone support experience: exceptional
  • Reports that ChiroTouch’s 15-second SOAP notes save them more than 40 hours per month.




About This Data

This data was sourced directly from verified users of ChiroTouch by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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