TechValidate Research on ChiroTouch


ChiroTouch Case Study

Baker Family Chiropractic & Wellness Centre says “Excellent support” from ChiroTouch

Introduction

This case study of Baker Family Chiropractic & Wellness Centre is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reasons:
    • Migrate to electronic health records (E.H.R.)
    • Improve in-office workflows such as billing, scheduling and case management
  • Was using Chirosuite- Canada prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has a Family/pediatric wellness practice.
  • Decided to use ChiroTouch because of the following:
    • Parker Seminar
  • Is using the following ChiroTouch products and services:
    • ChiroTouch E.H.R. Practice Management Software
    • A maintenance and support service agreement
    • CTPayments
    • CTIntake Premium 2.0 intake forms
    • CTSecure daily backup
  • Decided to purchase ChiroTouch for the following features:
    • All-in-one dashboard
    • Personal 1-on-1 training
    • Ease of use
    • Implementation process that is manageable and clear

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following benefits from using ChiroTouch:
    • Staff is regularly caught up on charting / SOAP notes
    • Less hassle vs. paper-based systems
    • More mobility with iPad apps
  • Has seen the following level of improvement in their practice since using ChiroTouch:
    • Billing: Good improvement
    • Scheduling: Good improvement
    • Patient flow: Good improvement
    • Claims: No improvement
    • Charting / SOAP Notes: Good improvement
  • Rated their satisfaction with the following Support Department aspects:
    • Technical expertise: Exceptional
    • Wait times: Exceptional
    • Friendliness: Exceptional
    • Total chat support experience: Exceptional
    • Total phone support experience: Exceptional
  • Reports that ChiroTouch’s 15-second SOAP notes save them 10-20 hours per month.




About This Data

This data was sourced directly from verified users of ChiroTouch by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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