TechValidate Research on ChiroTouch


ChiroTouch Case Study

Lakeland Chiropractic, mostly a cash practice, has improved in-office workflows after being referred to ChiroTouch.

Introduction

This case study of Lakeland Chiropractic is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reasons:
    • Improve in-office workflows such as billing, scheduling and case management
  • Was using Quick Practice prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has a All of the above but mainly a cash practice practice.
  • Decided to use ChiroTouch because of the following:
    • A referral from a friend or colleague
  • Is using the following ChiroTouch products and services:
    • ChiroTouch E.H.R. Practice Management Software
  • Decided to purchase ChiroTouch for the following features:
    • Ease of use

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following benefits from using ChiroTouch:
    • Staff is regularly caught up on charting / SOAP notes
    • Improved staff communication
    • Less hassle vs. paper-based systems
  • Has seen the following level of improvement in their practice since using ChiroTouch:
    • billing: good improvement
    • scheduling: exceptional improvement
    • patient flow: exceptional improvement
    • claims: good improvement
    • charting / SOAP Notes: exceptional improvement
  • Rated their satisfaction with the following Support Department aspects:
    • technical expertise: very good
    • wait times: neutral
    • friendliness: exceptional
    • total chat support experience: exceptional
    • total phone support experience: very good




About This Data

This data was sourced directly from verified users of ChiroTouch by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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