TechValidate Research on ChiroTouch


ChiroTouch Case Study

Josh Foreman has saved 10-20 hours per month with ChiroTouch after making the switch from Clinic Pro.

Introduction

This case study of Foreman Chiropractic is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

There isn’t a competitor that even comes close.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reasons:
    • Achieve growth potential of their practice
    • Stop falling behind on charting
    • Improve in-office workflows such as billing, scheduling and case management
    • Meet compliance such as HIPAA and MACRA/MIPS
    • Improve billing and coding posture
    • Address lack of time to keep up with business and personal life
  • Was using Clinic Pro prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has a Family/pediatric wellness practice.
  • Decided to use ChiroTouch because of the following:
    • A referral from a friend or colleague
  • Is using the following ChiroTouch products and services:
    • ChiroTouch E.H.R. Practice Management Software
    • A maintenance and support service agreement
    • CTInTouch patient communication tools
  • Decided to purchase ChiroTouch for the following features:
    • Ease of use

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following benefits from using ChiroTouch:
    • More personal time
    • Staff is regularly caught up on charting / SOAP notes
    • Less hassle vs. paper-based systems
  • Has seen the following level of improvement in their practice since using ChiroTouch:
    • Scheduling: good improvement
    • Patient flow: good improvement
    • Claims: good improvement
    • Charting / SOAP Notes: exceptional improvement
  • Rated their satisfaction with the following Support Department aspects:
    • Technical expertise: exceptional
    • Wait times: neutral
    • Friendliness: exceptional
    • Total chat support experience: very good
    • Total phone support experience: very good
  • Reports that ChiroTouch’s 15-second SOAP notes save them 10-20 hours per month.




About This Data

This data was sourced directly from verified users of ChiroTouch by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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