TechValidate Research on ChiroTouch


ChiroTouch Case Study

Switching from Eclipse, Doctor sees better SOAP notes, improved compliance and communication.

Introduction

This case study of Scott N. MacAdam Chiropractic Corp. is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reasons:
    • Migrate to electronic health records (E.H.R.)
    • Improve in-office workflows such as billing, scheduling and case management
    • Meet compliance such as HIPAA and MACRA/MIPS
    • Attract and retain patients
  • Was using Eclipse prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has a Insurance practice.
  • Decided to use ChiroTouch because of the following:
    • A referral from a friend or colleague
  • Is using the following ChiroTouch products and services:
    • A maintenance and support service agreement
    • CTInTouch patient communication tools
  • Decided to purchase ChiroTouch for the following features:
    • Native iPad integration
    • Unlimited phone and chat support
    • Personal 1-on-1 training
    • Rich feature set addressing the full practice functionality
    • Ease of use
    • On-premise solution (vs. a cloud product)
    • Quantity of pre-set Macros, office reports, stats, and analytics

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following benefits from using ChiroTouch:
    • Staff is regularly caught up on charting / SOAP notes
    • Increased quantity of patients treated
    • Improved staff communication
    • Improved compliance posture
    • Less hassle vs. paper-based systems
    • More mobility with iPad apps
  • Has seen the following level of improvement in their practice since using ChiroTouch:
    • Billing: no improvement
    • Scheduling: good improvement
    • Patient flow: good improvement
    • Claims: no improvement
    • Charting / SOAP Notes: exceptional improvement
  • Rated their satisfaction with the following Support Department aspects:
    • Technical expertise: very good
    • Wait times: neutral
    • Friendliness: very good
    • Total chat support experience: very good
    • Total phone support experience: neutral
  • Reports that ChiroTouch’s 15-second SOAP notes save them 0-10 hours per month.




About This Data

This data was sourced directly from verified users of ChiroTouch by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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