TechValidate Research on ChiroTouch


ChiroTouch Case Study

April Getz from Pokorny Chiropractic Clinic has seen exceptional improvement after switching to ChiroTouch from MediSoft

Introduction

This case study of Pokorny Chiropractic Clinic is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

ChiroTouch has all the support/features needed for a business to run successfully. Our office loves the training modules and step-by-step guides that help us solve problems without loads of phone calls.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reasons:
    • Achieve growth potential of their practice
    • Migrate to electronic health records (E.H.R.)
    • Stop falling behind on charting
    • Improve in-office workflows such as billing, scheduling and case management
    • Meet compliance such as HIPAA and MACRA/MIPS
    • Improve billing and coding posture
    • Address lack of time to keep up with business and personal life
    • Attract and retain patients
  • Was using MediSoft prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has an Insurance practice.
  • Decided to use ChiroTouch because of the following:
    • Its reputation as a market leader
  • Is using the following ChiroTouch products and services:
    • CTVerify insurance service
    • CTSecure daily backup
    • CTInTouch patient communication tools
  • Decided to purchase ChiroTouch for the following features:
    • Native iPad integration
    • Unlimited phone and chat support
    • Personal 1-on-1 training
    • Ease of use
    • Implementation process that is manageable and clear

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following benefits from using ChiroTouch:
    • More personal time
    • Staff is regularly caught up on charting / SOAP notes
    • Practice profitability
    • Increased quantity of patients treated
    • Increased retention of existing clients
    • Improved staff communication
    • Improved compliance posture
    • Less hassle vs. paper-based systems
    • More mobility with iPad apps
    • Easier interactions with 3rd parties such as insurance or state bodies
  • Has seen the following level of improvement in their practice since using ChiroTouch:
    • Billing: exceptional improvement
    • Scheduling: exceptional improvement
    • Patient flow: exceptional improvement
    • Claims: exceptional improvement
    • Charting / SOAP Notes: good improvement
  • Rated their satisfaction with the following Support Department aspects:
    • Technical expertise: exceptional
    • Wait times: exceptional
    • Friendliness: exceptional
    • Total phone support experience: exceptional
  • Reports that ChiroTouch’s 15-second SOAP notes save them 10-20 hours per month.




About This Data

This data was sourced directly from verified users of ChiroTouch by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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