TechValidate Research on ChiroTouch


ChiroTouch Case Study

Cutler Ridge Family Chiropractic Center, Inc. sees exceptional improvement and many benefits from ChiroTouch

Introduction

This case study of Cutler Ridge Family Chiropractic Center, Inc. is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

“I’ve had no issues with Chirotouch. Upgrades have gone smoothly and if I don’t understand something, they can be easily reached.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reasons:
    • Migrate to electronic health records (E.H.R.)
    • Stop falling behind on charting
    • Improve in-office workflows such as billing, scheduling and case management
    • Meet compliance such as HIPAA and MACRA/MIPS
    • Improve billing and coding posture
  • Was using TPS prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has a cash, insurance, personal injury, Medicare and family/pediatric wellness practice
  • Decided to purchase ChiroTouch for the following reasons:
    • Unlimited phone and chat support
    • Personal 1-on-1 training
    • A referral from a friend or colleague
  • Is using the following ChiroTouch products and services:
    • ChiroTouch E.H.R. Practice Management Software
    • A maintenance and support service agreement
  • Decided to purchase ChiroTouch for the following reasons:
    • Unlimited phone and chat support
    • Personal 1-on-1 training

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following benefits from using ChiroTouch:
    • More personal time
    • Staff is regularly caught up on charting / SOAP notes
    • Practice profitability
    • Increased retention of existing clients
    • Improved staff communication
    • Improved compliance posture
    • Less hassle vs. paper-based systems
  • Has seen the following level of improvement in their practice since using ChiroTouch:
    • billing: exceptional improvement
    • scheduling: exceptional improvement
    • patient flow: exceptional improvement
    • charting / SOAP Notes: exceptional improvement
  • Rated their satisfaction with the following Support Department aspects:
    • technical expertise: exceptional
    • wait times: very good
    • friendliness: exceptional
    • total chat support experience: exceptional
    • total phone support experience: exceptional




About This Data

This data was sourced directly from verified users of ChiroTouch by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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