TechValidate Research on ChiroTouch


ChiroTouch Case Study

Choice Chiropractic & Acupuncture, Pllc

Introduction

This case study of Choice Chiropractic & Acupuncture, PLLC is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

It’s made our day to day operations smoother while also allowing us to improve our business analytics and increase growth.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reasons:
    • Improve in-office workflows such as billing, scheduling and case management
    • Meet compliance such as HIPAA and MACRA/MIPS
    • Improve billing and coding posture
  • Was using Pinnsoft (A software created by the management group we participated in) prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has a Insurance practice.
  • Decided to use ChiroTouch because of the following:
    • Its reputation as a market leader
    • A referral from a friend or colleague
    • A referral from a chiropractic coach or business coach
  • Decided to purchase ChiroTouch for the following features:
    • Ease of use
    • On-premise solution (vs. a cloud product)
    • Quantity of pre-set Macros, office reports, stats and analytics
    • Implementation process that is manageable and clear

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following benefits from using ChiroTouch:
    • Improved staff communication
    • Less hassle vs. paper-based systems
  • Has seen the following level of improvement in their practice since using ChiroTouch:
    • billing: good improvement
    • scheduling: exceptional improvement
    • patient flow: good improvement
    • claims: exceptional improvement
    • charting / SOAP Notes: slight improvement
  • Rated their satisfaction with the following Support Department aspects:
    • technical expertise: exceptional
    • wait times: exceptional
    • friendliness: exceptional
    • total chat support experience: exceptional
    • total phone support experience: exceptional




About This Data

This data was sourced directly from verified users of ChiroTouch by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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