TechValidate Research on ChiroTouch


ChiroTouch Case Study

Optimal Health Family Chiropractic saves more than 40 hours per month with ChiroTouch

Introduction

This case study of Optimal Health Family Chiropractic is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reasons:
    • Attract and retain patients
  • Opened new practice with ChiroTouch

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has a Family/pediatric wellness practice.
  • Decided to use ChiroTouch because of the following:
    • A referral from a chiropractic coach or business coach
  • Is using the following ChiroTouch products and services:
    • CTProClear clearinghouse service
  • Decided to purchase ChiroTouch for the following features:
    • On-premise solution (vs. a cloud product)

Results

The surveyed company achieved the following results with ChiroTouch:

  • Rated their satisfaction with the following Support Department aspects:
    • Technical expertise: very good
    • Friendliness: exceptional
    • Total chat support experience: exceptional
    • Total phone support experience: exceptional
  • Reports that ChiroTouch’s 15-second SOAP notes save them more than 40 hours per month.




About This Data

This data was sourced directly from verified users of ChiroTouch by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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